30381 Sigalo Street Daveyton Ext. 2 Benoni, 1520 South Africa 082 765 9238 samhospitality@yahoo.co.za www.samhospitality.wozaonline.co.

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Bartenders Short Programmes for Hotels, Bars, Lounges, etc We are pleased to present our bartenders training programmes as follows: PREPARE AND CLEAR AREAS FOR DRINKS SERVICE - 1 DAY PROGRAMME R750 This 1-day programme consists of the following: Preparing for service Bar Preparation Checklist Public Area Preparation Checklist Checking the equipment Restocking the bar Rotating stock Stock take Preparing garnishes Examples of garnishes Handling garnishes Glassware Glass storage Check environmental control systems

PROVIDE A DRINKS SERVICE FOR LICENCED PREMISES - 1 DAY PROGRAMME R750 This 1 day programme consists of the following: Introduction Develop efficient and organised work habits Customer relations A smile goes a long way! Service times

Age limits Intoxicated persons

Inform Customers accurately about beverages available Suggestive selling

Drinks are promoted to customers at appropriate times Order taking Stocks and accompaniments for drink service Maintain stocks and accompaniments at appropriate levels Storing, arranging and rotating stocks and accompaniments

Dispensing drinks correctly with accompaniments Beer Bottled Beer Pouring bottled beer Draught beer Cider (draught and bottled) Wine by the glass Spirits Soft drinks Hot drinks

Handling waste Waste drinks Refuse and waste containers Maintaining customer service areas

PROVIDE A TABLE DRINK SERVICE - 1 DAY PROGRAMME - R750 This 1 day programme consists of the following: Develop efficient and organised work habits Age limits Bring your own (BYO) Intoxicated persons Provide customers with accurate information on drinks Suggestive selling Promote drinks at appropriate times Correct order takingServe drinks Serving wine Presenting the wine Opening and pouring the wine Champagne and other sparkling wine

Presenting Opening and pouring Serving coffee and tea Coffee Serving tea Service equipment

CLEAN AND STORE GLASSWARE - 1 DAY PROGRAMME - R750 This 1 Day Programme consist of the following: Using machinery and equipment Before using machines After Using Machines Or Equipment Cleaning Materials Disposing Of Waste or Dirty Water Cleaning the glassware Glasses Hand washing Machine washing Drying Ashtrays

Health, Safety and Hygiene Principles Storing glassware Glasses Ashtrays

Chipped Or Broken Glassware Disposing of broken glassware Dealing with unexpected situations Accidents Or Injury Work Area Obstructions

Equipment Failure Shortages Or Lack Of Equipment Meeting schedules and organisational requirements

PREPARE AND SERVE COCKTAILS - 1 DAY PROGRAMME - R750 This 1 day programme consists of: Attending to customers without unnecessary delay

Stages of intoxication Providing customers with accurate information on cocktails Promoting cocktails to customers Identifying customer requirements Preparing and serving cocktails Blend Shake and strain Stir and strain Build Spirit based cocktails Non alcoholic cocktails Measures

Using the correct equipment and accompaniments to serve cocktails Tips for successful cocktail mixing Disposables used in cocktail service Tips for preparing and serving cocktails

BARTENDER TRAINING - 5 DAY PROGRAMME - R3 750

DAY 1 & 2 Beverage Product Knowledge DAY 3 Provide Customer Service Basic Spirits Pouring Brands Other Spirits Vermouth Aperitifs Digestives Sherry/ Port Local/ Imported Liqueurs Beer/ Cider Alcohpops RTDs Minerals/ Other Minerals/ Mixers Juices Cordials Mineral Water Syrup & Bitters Energy Drinks

 DAY 4

Importance of the Customer Customer Service Greeting the customer Customer satisfaction and the company profitability Annoying Habits Anticipating the Guest Needs Confidentiality of Company and Guest Information Greeting of Customers Promoting Facilities and Services Guest Expectations Guest Reaction to Poor Customer Service Guidelines to Superior Guest Care Effective Communication Range of Guests Advantages of Complaints/ Customer feedback Referral of Customers/ Customer Complaints

Provide A Drink Service For Licensed Premises DAY 5 Cocktails, Mocktails and Shooters! Fun!!! Fun!!! Fun!!! Providing a Table Drink Service Developing Efficient and Organised Working habits Customer Relations Service Times & Age Limits Informing Customers Accurately About Available Beverages/ Suggestive Selling Promoting Drinks to Customers at Appropriate Times Order Taking Stocks and accompaniments for Drink Service Dispensing Drinks Correctly With Accompaniments Stock Rotation Storage Maintaining Customer Service Areas