Resource Center

Pilot Re-cap and Next Steps May 22, 2013

I. II. III. IV. V. VI. History & Context Goals & Program Overview Context What clients are seeking How are we responding Where do we go from here

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I. History & Context
Logical next step in Bridge House relocation efforts Matches new vision for Bridge House Supported by the City of Boulder homeless planning group Seeks to test the hypothesis that a centralized location will improve access, efficiency and effectiveness of homeless services

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II. Resource Center goals & overview
Be welcoming and client focused Make homeless services more accessible and effective for clients Make referrals and inter-agency communication more efficient Better understand the profile of who is homeless & what they are seeking Determine the gaps in services in Boulder to inform resource allocation

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Goals & overview: Where the Resource Center begins and ends
Focus on outreach, intake, assessment and referrals Working toward increased stability for clients by facilitating access to services Appropriate screening and resource navigation will improve engagement rates with services Stability results from on-going engagement with services

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Resource Center goals & overview: Who we serve
Primary target is single homeless adults 88% to date Open door approach

What we offer
Intake, assessment and referrals Forum for one stop shop and agency outreach BH case management, groups, classes & job readiness

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Resource Center goals & overview:
Bridge House
Oversees all aspects of RC

Service providers
On site participation Commitment to receiving and making referrals

Government agencies
On site participation and referrals as appropriate Commitment to review data

Community
Share information about RC with homeless

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III. Context
- Pilot period October 2012 through April 2013
Days of RC Operation Total Number of Intakes Average Number of Intakes per Day Total Number of Visits Average Number of Clients per Day 57 417 7.3 1,812 32

**All data is collected in the BH intake form and is self reported**

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IV. WHO We Have Seen Gender 65% men, 34% women, 1% transgender Age 10% 15 to 24 19% 25-34 25% 35-44 29% 45-54 17% 55+
Ethnicity 67% white, 11% Hispanic, 8% African American, 14% Other Veteran Status 11% are veterans

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IV. WHO We Have Seen
Number of times homeless in the last 3 years:
One 38% Two 19% Three 15% Four 3% Five or more 15% Continuously homeless for 3 years 4%

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IV. WHO We Have Seen
Where did you live prior to becoming homeless?
Boulder 32% 22% 15% Boulder County Colorado Out of state

Details on living in Boulder:

Length of time in Boulder?
Less than 6 months 52% 6 to 12 months 10% More than one year 38%

Where did you stay last night?

Boulder Shelter for the Homeless 48% BOHO 21% Outside 10% Family/Friend 11% Other 11%

31%

**sample size 97**

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IV. WHO We Have Seen 41% report having a disabling condition 50% have received mental health treatment 41% report abusing drugs or alcohol 24% report a traumatic brain injury

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IV. WHO We Have Seen

87% are unemployed; 54% are actively seeking employment 78% are currently using government or non-profit services Numbers receiving benefits:
None SSI/SSDI Social Security Retirement Benefits TANF Food Stamps VA Pension/Benefits Medicaid/Medicare Aid to the Needy Disabled (AND) Unemployment Any other government benefits 129 64 7 11 170 6 66 21 10 12

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IV. WHO We Have Seen: Characteristics compared to

number of times homeless
100
80 60 40 20 0 1 time

2 times
3 times 4 times 5 continuous never Substance Abuse Mental Health No benefits

Unemployed

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IV. WHO We Have Seen : Factors that contributed to

losing or not securing housing
Alcohol Drugs Unable to pay rent/ mortgage/ utilities Mental health issues Illness Medical expenses Loss of a job Moved to find work Relationship problems Discharged from jail or prison Legal problems Domestic violence Asked to leave Bad credit Problems with benefits Eviction history Disability 62 39 168 90 106 25 144 61 76 71 53 37 23 69 12 26 57

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V. WHAT clients are seeking

Housing - 16% Employment - 29% Benefits - 36% Mental Health 9%

Medical/Addiction Services - 10%

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VI. How are we responding
1.

On site for one on one appointments

BH Staff 1 greeter, 2 case managers, 1 employment specialist Janet McLachlan Boulder Shelter for the Homeless Benefits Martha Rosner Mental Health Partners Michael Holliday Boulder County Vet Center Sarah Gross Colorado Coalition for the Homeless Ben Chavez Workforce services for Vets

2.

Regular groups
John McCollum Addiction Recovery Center MHP Wellness Aaron Pasterz Center for People with Disabilities Via Transportation 101 Betsy Duckett Clinica Bridge House Employment, Healthy Relationships, Music & Art Therapy

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VI. HOW are we responding
BH Case Management Outputs
sample 903
1% 16% 34% 11% 6%
Benefits Employment Housing Medical

Highlights: 68 Food Stamp applications 84 IDs provided 92 Job referrals 181 Bus tickets provided 47 Prescriptions filled 23 Section 8 applications completed

31%

Mental Health Substance Abuse

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VI. HOW are we responding

On site participation:
1,812 visits Average of 5 groups a day with 8 participants

Referrals: 189 outbound referrals MHP, BHP, Boulder County, Clinica Inbound referral partners BHS, BOHO, Municipal Court, Jail

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VI. HOW are we responding Its been very helpful. I came in looking for something, and I found it Franz
The Bridge House Employment Specialist, helped Franz find a landscaping job in Longmont while case management, helped Franz and his wife obtain food stamps, bus tickets for prenatal medical appointments, birth certificates, Colorado Identification, and they helped them put down a deposit for a transitional home through the Emergency Family Assistance Association (EFAA).

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VII. WHERE do we go from here? Pilot take aways:
Proves people are seeking more than day shelter and basic needs People are service connected but not stable Centralized services improve inter-agency communication We need to invest in employment, addiction and mental health services Need stable shelter to engage in services

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VII. WHERE do we go from here?

Resource Center extended through May 2014 Services will continue to grow Need to look at engagement after referral