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PETROSAFE

Petroleum Safety & Environmental Services Co.

‫شركـة الخدمـات البتروليـة للسـلمـة و البيئـه‬

An Egyptian Oil Sector Company

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‫الخطة التدريبية‬
‫لتدريب ‪ % 1 5‬من إجمالى العاملين‬
‫بشركات القطاع العام البترولي على‬
‫أعمال السلمة والصحة المهنية وحماية‬
‫البيئة خلل العام المالى ‪2005 - 2 00 4‬‬

‫‪PETROSAFE‬‬
‫‪Petroleum Safety & Environmental Services Co‬‬

‫اعـداد شـركة بتروسـيـف‬

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SPOT Auditing

PETROSAFE
Petroleum Safety & Environmental Services Co

Prepared By : Petrosafe

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P E T R O S A F E

Definitions
 Auditor:
One who hears ( A listener )
 Auditing:
Testing, verifying, commending and
correcting
 Inspection:
Focus on hardware
 Advanced Safety auditor:
One who uses all the senses, but never
underestimates the power of listening.

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P E T R O S A F E

The Evolution of Safety

Injuries

Engineering
Procedures
& Systems
People

Time
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P E T R O S A F E

Purposes of Auditing
 Demonstrate managers commitment to Safety.
 Sense the safety climate.
 Encourage safe behavior.
 Identify & correct unsafe work practices/procedures.
 Increase safety awareness.
 Raises work place standards.
 Monitors the effects of safety awareness.
 Motivates others.

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P E T R O S A F E

Objectives of ASA
 Changing from a culture that:
 Condones unsafe practices
 Reacts to accidents and concentrates on statistics
 Treats safety as an extra, or add on part of the business
 Sees safety as “someone else’s” responsibility

 To culture that:
 Observes, identifies and eradicates unsafe acts
 Is concerned about people and is proactive in safety.
 Integrates safety into the greater business culture.
 Accepts that safety is a personal responsibility for
everyone within the organization

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P E T R O S A F E

Causes of injuries

99% of all injuries result from Unsafe Acts


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P E T R O S A F E

Principles of ASA

Quality

Production

Business
Success
Cost

Safety

Employee
Relations
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P E T R O S A F E

Principles of ASA

Observe People Working :-

 Focus upon actions & behaviors


 On the job.
 Prepare an agenda

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P E T R O S A F E

Principles of ASA
Use all senses :-

 Touch
 Smell
 Sight
 Hearing

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P E T R O S A F E

Principles of ASA
Enter into conversation.

 Open questions.
 Unthreatening.
 Respectful.

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P E T R O S A F E

Principles of ASA

Make agreements & give Praise

 How job will be done in the future


 Appropriate Praise

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P E T R O S A F E

ASA is founded upon

 Focused Observation.
 Open
communication.

To Recognize unsafe
acts & commit to work
safely.

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P E T R O S A F E

Focused safety observation

What is acceptable safety


performance ?
Supervisors want to make certain that employees:
 Perform individual tasks correctly.
 Follow safe procedures consistently.
 Exercise good judgment.

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P E T R O S A F E

Focused safety observation


How often employees need to be observed
depends upon:

 Experience
 Past Performance
 Job Characteristics.

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P E T R O S A F E

Focused safety observation


Behavior focused observations should be scheduled to
determine :
 How much attention each employee pays to
safety during all phases of a task.
 How safely each employee performs specific
procedures that involve special precautions.
 How safely employees work at different times
of the day.

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P E T R O S A F E

Focused safety observation

What sources of information other than employees


would help identify specific behaviors to watch for?

 JHA’s
 SOP’s
 Accident/Near Miss investigation reports.
 Other supervisors managing similar operations.

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P E T R O S A F E

Focused safety observation


What kind of critical procedures do
employees perform?

 Lock out/tag out.


 Material handling (lighting,
forklift operation).
 Confined space entry.
 Working at heights
(ladders, scaffolds)

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P E T R O S A F E

Effective communication

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P E T R O S A F E

Effective Communication

SPEAKING – Message content

 Make certain your message is complete.

 Make certain your message is Accurate.

 Consider how much your listeners know

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P E T R O S A F E

Effective Communication

SPEAKING – Message Delivery

 Make certain you have the listener's full attention.

 Begin with a summary of what you are going to talk about.

 Identify & stress each key point.

 Pause occasionally & encourage questions.

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P E T R O S A F E

Effective Communication
SPEAKING – Message Delivery

 Pay attention to how you say something.

 Decide on the most appropriate time & place .

 Present information in a logical order sequence.

 Keep the language simple.

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P E T R O S A F E

EFFECTIVE COMMUNICATION

SPEAKING – Ensuring understanding

 Have employees paraphrase your message

Speaking effectively is not


& complete until both yours
your listeners agree on the
. meaning of the message

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P E T R O S A F E

EFFECTIVE COMMUNICATION

LISTENING

 Give your full attention.

 Stop talking.

 Avoid interruption if possible.

 Let the speaker know you are paying attention.

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P E T R O S A F E

EFFECTIVE COMMUNICATION
LISTENING
 Ask for clarification if necessary.

 Listen “ between the lines” .

 Successful communication is always your


responsibility

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P E T R O S A F E

HANDLING DIFFICULT
COMMUNICATIONS

ANGER
 Keep your emotions under control.

 Lower your own voice & speak slowly.

 Acknowledge the employee's anger.

 Try to identify & eliminate the cause of anger.

 Observe the employee’s behavior slowly after your


discussion.

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P E T R O S A F E

HANDLING DIFFICULT
COMMUNICATIONS

INDIFFERENCE:-

 Determine why the employee is not paying attention.

 Be patient & use silence to your advantage.

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P E T R O S A F E

Audit Process
1. Prepare
 Decide to audit on regular basis.
 Make agreement with your second auditor.
 Select a suitable area to audit.

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P E T R O S A F E

Audit Process
2. Observe
 People working
 A small part of the overall task
 Use all senses.
 Look ABBI.
 Use the checklist.
 Create the agenda

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P E T R O S A F E

Audit Process

3. Discuss
 Establish trust (unthreatening, respectful manner).
 Open questions
 Encourage to establish preventive measures.
 Commend good practice if appropriate.
 Correct unsafe acts immediately.
 Make solid agreements.

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P E T R O S A F E

Audit Process

4. De-Brief
 Discuss learned lessons.
 Actions agreed.
 Mutual coaching.
 Auditors performance.

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P E T R O S A F E

Audit Process

5. Record
 Observed safety deviations.
 Time, place, date & activity.
 Auditors names only.
 Exceptional safety performance.
 Follow up actions.

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P E T R O S A F E

Audit Process

6. Follow up
 Check on agreements.
 Own personal agreements.
 Organization improvements
programs.

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P E T R O S A F E

Observation Categories

1. REACTIONS OF PEOPLE:
 Adjusting / adding personal protective equipment.
 Changing position suddenly.
 Rearranging job.
 Stopping / leaving job.
 Hiding, dodging.
 Applying Isolations.
 Changing tools.

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P E T R O S A F E

Observation Categories

2. POSITIONS OF PEOPLE
(INJURY CAUSES):
 Striking against, being struck by.

 Being caught in, or between.

 Failing at same height or between different level.

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P E T R O S A F E

 Contacting temperature extremes.


 Contacting electrical current.
 Inhaling, absorbing through skin, swallowing
 harmful material.
 Overexerting while lifting, pulling, pushing and
reaching.

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P E T R O S A F E

Observation Categories

(QUESTIONING ATTITUDE)

• What if the unexpected happens?


• What injuries could occur?
• How can this job be done more safely?

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P E T R O S A F E

Observation Categories

Open Questions

 Can you tell me about


your job?
 What could go wrong?
 How could you got hurt?
 What kind of injury
 How serious?
 How could you prevent it?

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P E T R O S A F E

 Who else could be affected?


 What if the unexpected happened?
 What worried me when I just saw you?
 What do you think stopped you?
 How can the job be done more safely?
 What would you do in an Emergency?

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P E T R O S A F E

Observation Categories
3. Personal Protective
Equipment:
 Provides barrier.

 Reflects state of mind.

 Match the task/hazards with


the protection worn.

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P E T R O S A F E

 Use the head-to-toe check.

• Head.

• Eyes and face.

• Respiratory system.

• Hands and arms.

• Trunk.

• Feet and legs.

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P E T R O S A F E

Observation Categories
4. TOOLS & EQUIPMENT
Observe employees using
tools or equipment:
 Right for the job?
 Used correctly?
 In safe conditions?

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P E T R O S A F E

Observation Categories

5. PROCEDURES (Standards)
Evaluate standard procedures by observation:
• Available?
• Adequate for the job?
• Known and understood?
• Followed?
• Maintained?

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P E T R O S A F E

Observation Categories

6. ORDERLINESS / TIDINESS
Evaluate orderliness by observation:

• Standards established?
• Standards understood?
• Orderliness maintained?

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P E T R O S A F E

Actions

 Commend
 Corrective (immediate).
 Preventative (longer term).
 Follow -up.

NB Evolution is the route to


long-lasting improvement–not
Revolution.
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P E T R O S A F E

INTERVENTIONS
 Have employee explain what risks are involved.

Have employee explain what was gained from the unsaf


act.

 Ask employee to evaluate the decision to work unsafely.

It happened to
me before, as I
was ..……

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P E T R O S A F E

COACHING

Refers to …. “ A contract “

Formal, documented and


very structured discussion

Contract

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P E T R O S A F E
COACHING
PROGRESSIVE DISCIPLINE

 Document all disciplinary actions carefully.


 Coaching sessions are intended to develop agreements
for
 Specific behavior changes.

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P E T R O S A F E
COACHING
PREPARE FOR A COACHING SESSIONS
 Locate a private place to hold the session.
 Choose a time for the meeting and inform the
employee.
 Make sure you will not be interrupted.

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P E T R O S A F E

 Be able to describe the unsafe behavior.

 Be ready to explain why unacceptable behavior is


unsafe and

 Acceptable one is safer.

 Describe what you will accept as a contract.

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P E T R O S A F E
COACHING
CONDUCTING A COACHING SESSION

 Acknowledge that he understands rules ,


he was violating .
 Explain why he choose to act unsafely.

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P E T R O S A F E

 Explore steps to take to prevent behavior


recurrence.

 Establish a formal contract for improvement.

 Observe employee after a coaching session.

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P E T R O S A F E

REINFORCING SAFE PERFORMANCE

 Negative reinforcement
“ Eliminate unsafe behavior through negative
consequences”

 Positive reinforcement
“ Develop / maintain safe behavior through positive
consequences”

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P E T R O S A F E

 Verbal acknowledgement
 Public praise
 Materials reward
 I immediately ,During safety meetings
,Casual, Make suggestions

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P E T R O S A F E

Benefits Of Safety Audits


 Displaying your interest
both in safety and in people
 Promotes interest and involvement
stimulating and requires engagement
 Enhancing employee relations
improving communication & understanding
 Monitoring work practices & standards
finding out what is happening
 Promoting auditing more widely
teaching others about the benefits of audits - leading &
coaching

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P E T R O S A F E

Benefits Of Safety Audits…follow


 Clarifying your standards
Re-affirm & re-establish
 Evaluating individuals
performance
For safety
 Improving communication
routes
Providing a good way to
communicate two- way direction
(listening!)
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P E T R O S A F E

 Identifying promotion potential


Assessing total performance

 Providing early-warning information


Healthy communication lines

 Stimulating others to audit their actions


Encouraging self auditing

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P E T R O S A F E

When leadership visit the workplace they see the


behaviours of their people, but also see reflected in
them their own behaviour…..

B Staley

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P E T R O S A F E

Facilities
Procedures,
Tools &
Equipment
Standards & Training
Policy

Communication Risk
Assessment &
LEADERSHIP Information

Goals & Motivation Audits Responsibility &


Objectives Accountability

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‫معا ً من أجل ترسيخ مبدأ‬
‫السلمة و‬
‫الصحة المهنية و حماية البيئية‬
‫مسؤولية الجميع‬

PETROSAFE
Petroleum Safety & Environmental Services Co

THE END

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