Eric Pickard

Skills & Interests

3136 Levick Street Philadelphia PA 19149 Telephone: 215-917-7412 Ericjasonpickard@gmail.com

6 years management experience with 12 years total retail experience; working first hand with customers, employees (both internal and external), store operations, goals, deadlines; computer tasks including sales analysts, payroll, schedule making, banking and shipment invoicing. Clear and unmediated communication and delegating. Excellent customer service, attentive listening and great people skills. Communicates with a positive, enthusiastic energy. Technically skilledvery basic IT repair, slight networking and troubleshooting. Proficiency with Windows XP/Vista and Mac OSX, Word, Excel, Photoshop, Illustrator and other Adobe and 3D programs as well.

Key Competencies Providing Outstanding Customer Service Training & Developing Organization & Paperwork Creative Problem Solver POS Systems Computer Literate Positive, Enthusiastic Demeanor Multi Tasking Excellent Patience While Learning or Training

Education
Pennsbury School District
Basic High School Education Graduating Class of 2001

Full Sail University

Bachelors Degree in Computer Animation Current Student

Work Experience
Store Manager, 2002 - 2011 HOT TOPIC, Philadelphia (Surrounding Area), PA Responsible for meeting yearly company goals and directives given. (Sales Plan, Conversion, Online Sales, In Store Performances, Loss Prevention, Training and Developing) Creating multiple MS Excel spread sheets to meet store needs while utilizing basic formulas. Weekly payroll auditing, both on paper and on work computer. Chosen by District and Regional Manager to create a local social media page for up to 7 stores in the Philadelphia area. Was given Administrator of the page and p osts about events daily, both in the store and surrounding areas. Initially worked on the site from home. Basic office maintenance: Filing, keeping up with expired files, creating schedules, POS systems, payroll auditing and time insertion, email & phone communication, daily bank runs and deposit log information. Worked with FedEx and UPS for packing, unpacking, checking in and tracking of in and outbound shipment. Solid computer skills; 55 WPM, MS office 2011, computer repair & basic graphic design knowledge

Store Manager, 2011- Present GAMESTOP, Philadelphia, PA Focused on Net Promoter Score and customer service. Maintaining a neat clean and organized store all of the time for our customers and our staff. Helped out all the stores in the district with store resets, organization, cleaning and inventory.

Online sales and orders for customers in the store and over the phone.