HIGHER EDUCATION SECTOR

Delivering exceptional FM in Education

Exceptional Service, Exceptional People

Norland in education
Norland works with leading Universities and Higher Education facilities throughout the UK & Ireland. Our clients value our flexible approach, single-source solutions, robust processes and service excellence. Whether youre looking to outsource for the first time or replace a poor provider, we will work with you as a strategic partner to provide value for money and peace of mind. Weve been helping the education sector deliver academic excellence for many years and our clients include the University of Essex, the University of Southampton, London South Bank, Southampton Solent University, Suffolk One and London Metropolitan University. Good quality, well maintained buildings are essential to academic excellence in teaching and research. As one of the leading providers of hard services-led facilities management Norland recognises the role a good quality, well maintained estate plays. As a result of the spending cuts, were seeing more and more higher education facilities choosing to outsource for the first time or replacing poor performing providers.

Norlands tender was clear and professional. We like the commitment and enthusiasm of their management team. When we checked around its clear Norland could back this up with a strong track record in working with organisations like ours.
Andy Lefley, Assistant Director Building Services, Anglia Ruskin University

Value for money

The new funding process, focused around repayable tuition loans, forces the beneficiaries of higher education to make a larger contribution towards its cost. As fees rise, student expectations will follow suit. Norland will help you adjust to the most radical changes to higher education in five decades by managing your physical infrastructure and capital assets as an integral part of your strategic planning.

For estates and facilities activities the destination is clear. We need to deliver more with less, improve the quality of our estates, provide improved customer focus and be able to demonstrate value for money across a range of activities.
Chairman report 2011/12: Association of University Directors of Estates

Higher education perspective

Norlands vast experience of working in Higher Education has helped Universities and Further Education Colleges improve the quality of their buildings and manage their facilites more efficiently.

London Metropolitan University teaches more than 30,000 students from their campus. They wanted a facilities management business partner who could make a difference. They needed the provider to be highly accountable and transparent about their performance against SLAs at any given time.

London Met receive a joined up, dynamic service from Norlands dedicated team of skilled engineers and technicians. The team is fully integrated into University life and is backed up by specialists in QHSE, HR and Energy.

Suffolk One is a flagship centre of learning for 16 -19 year olds. Costing 65million, it provides state-of-the art teaching for around 2,000 students. Norland has taken full responsibility for the core mechanical and electrical infrastructure and fabrics work on the campus. This includes planned and preventative maintenance for critical power, lifts, cooling, lighting, fire systems, heating, air conditioning and ventilation.
Michael Peachey, Director of Estates and Commercial Services at Suffolk One, selected Norland to provide mechanical and electrical maintenance as well as fabrics services.

Norland provide a motivated team who are an integral part of life here at Suffolk One. They ensure the building and its environment is safe and secure for both its staff and students.

Unique facilities managed by Norland.

University of Essex

University of Southampton

London Southbank University

Southampton Solent University

Student focus
Norland understand the role that Facilities Management plays in attracting new, and satisfying existing, students. When prospective students visit, we want them to leave impressed. We know that a clean, safe and functional environment is key to making the right first impression. University rankings will become increasingly important to students seeking value for money and a positive experience. We want to play our part in this process. With increased competition for international students, the drive towards academic excellence will need to go hand-in-hand with modern well run facilities coupled with great service.

For all your needs

Norland provides a fully managed facilities management service for those educational establishments who require hard and soft services integrated into a single solution. Our performance-based partnering model provides clients with the benefit of best-in-class providers in each service category but without the pain of having to manage lots of different contracts. Our significant purchasing power makes this approach more costeffective than selecting each provider as a single-service line. We offer our managed service clients access to a suite of customised business systems. This ICT platform includes an online performance portal providing clients with all the information they need to see how their entire contract is performing. London South Bank University selected Norland for a five year contract. A dedicated mobilisation team included the TUPE transfer of 12 staff from two previous incumbents. Norland works in partnership with London South Bank using their tribal helpdesk system in conjunction with Norlands own Concept CAFM system and PDAs for all engineers. This system provides the platform for condition-based maintenance.

TYPICAL SERVICE SCOPE Mechanical and electrical engineering Planned and reactive maintenance Specialist FM for research labs and clean rooms Halls of residence to academic buildings (single building to multi-site) Fabric maintenance and repairs Energy efficiency and carbon reduction Projects Helpdesk All soft services: cleaning, security, grounds, catering etc ICT platform and management systems fully integrated with client CAFM Dedicated and mobile teams with flexibility to fit around academic timetables

London South Banks mission is to provide an excellent service to students cost-effectively. We selected Norland to provide M&E, fabrics maintenance and reactive repairs across our 23 building campus. They play a critical role in ensuring London South Bank is attractive to our students. In line with our sustainability targets we are using Norlands expertise to explore ways to reduce energy consumption.
Jose Garcia, London South Bank University

Research facility expertise

Many of the UKs Higher Education establishments are also world-class research centres. This is true of the University of Southampton which is in fact one of the top 15 in the UK. Its outstanding research facilities include the 100m Mountbatten building which provides clean room facilities for research into photonics and nanofabrication. Norland provides a specialist mechanical and electrical maintenance service to the University. A dedicated engineering team conforms to General Manufacturing Practices and maintains the reverse osmosis, acid extraction and scrubbing systems as well as toxic, solvent and dust extraction. Clean rooms for research are some of our most challenging maintenance jobs. The delicate equipment and sensitive controlled environment leaves no room for error.

Norland are experts in providing specialist engineering services to clean room environments. They are a critical partner in maintaining our reputation as the foremost photonics centre in the world.
John Duff, Assistant Director of Estates and Facilities, University of Southampton

Sustainability
Universities and colleges are often large organisations with significant energy consumption and carbon emissions. Norlands team of energy advisors are on hand to help you identify new opportunities to reduce your energy consumption and make savings within an acceptable payback period. This work may include metering strategies, voltage optimisation, energy efficient lighting, pipe and valve insulation and photovoltaics. We can also help deploy CHP and CCHP schemes and standby generation. Our experts can assist in securing central funds or SALIX finance for energy efficient technologies. With rising energy costs becoming an increasing concern, Norland has created a unique energy management offer that lowers clients carbon emissions and energy consumption with a performance guarantee. Norland GREEN Energy Performance Contracting Energy-based maintenance Utility supply and procurement Energy management services

Part of University life

Whether it be devising flexible shift patterns which schedule works around the academic timetable or scheduling planned preventative maintenance at appropriate times so as not to disrupt lecture halls Norland understands that operating in the higher education environment requires an ability to proactively meet bespoke needs. Directly reflecting on a Universitys ability to attract students and deliver educational excellence, facilities managers are an integral part of day-to-day life. Universitys require their FM providers to take an active part in University life and become one of the team. Norland staff become an extension of the University estates team. We aim to live up to our core mission behaviours of accessibility, responsiveness, openess and honesty. Its not just about wearing the clients logo but also about taking part in University life, in working together on strategy days and inviting feedback from students and staff. Norland is the trusted business partner of some of the UKs leading education facilities including: University of Essex London Metropolitan University University of Southampton London South Bank University Suffolk One Southampton Solent University

Higher education industry groups

Norland uses every opportunity to work within the industry and to network with Universities and colleges. We are active on an number of industry bodies. We recently attended the AUDE (Association of University Estate Directors) conference as an exhibitor and we are a sponsor of the AUE (Association of University Engineers) Gala Conference Dinner.

Southampton Solent University (SSU) were looking for a new Facilities Management provider capable of instigating a step change in service delivery, systems and processes. They selected Norland as a provider with a track record of integrating with University staff and who could work hand-in-hand with the SSU estates team to translate the SSU strategy into a successful hard FM delivery. The contract includes a planned maintenance programme covering 32 academic buildings and 8 halls of residence accommodating 2,500 students.

Norland is a leading provider of hard services-led facilities management. One of the UKs fastest-growing FM companies, Norland manages and enhances the capital assets of national and global businesses. Since its formation in 1984 Norland has achieved consistent annual growth, which has been built on delivering exceptional levels of customer service and by investing heavily in people and technology. Norland works from a strategic network of regional offices throughout the UK, Ireland, Europe and the US. Consistently strong annual growth means Norland is ranked highly in the Sunday Times HSBC Top Track 250 league table. The company is a 2012 CIBSE award winner for Training for Building Performance.

Recent Awards:

Norland Managed Services Ltd City Bridge House 57 Southwark Street London SE1 1RU t: 020 7871 9100 f: 020 7871 9101 e: info@norlandmanagedservices.co.uk w: www.norlandmanagedservices.co.uk

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