RAHULENDRA PAL SINGH

Email Addresses : singh.rahulendra@gmail.com My Blog Address: http://rahulendra.blogspot.com Contact No.

: +91 9953271188, 8795087535

Work Experience

I have total work experience as a whole of approximately 10+ yrs (Nov 1999 to till date), which includes + yrs BPO and before that worked with various premier computer institutes. Lateral Trends : My current assignment is with Lateral Trends a real estate company from April 2009 to till date. Manager Client Servicing (November 2009 to till date) Postings Follow ups o o o Team members Clients Developer

Segregating Data o o o Updating Data o o o Meetings o o Home Office Line Ups Site Visits Master Database Line Ups Site Visits Check Pick Ups

L 10 N Services : My last assignment was with L10N Services an Ifratelecom company (Client of Indus towers Ltd.) from June 09 to March 2012. OMCR / WFM Lead (April 2009 to November 2009) Managing OMCR team (Operations & Maintenance Control Room) of 18 to 30 team members directly and 60 indirectly technicians & 10 Supervisors for infratelecom process of operations and maintenance. Team collects data and directs field technicians / Supervisors / OME Head about cell phone tower status by calling them 24x7 Various MIS reports of active and passive outage reports & presentations are prepared based on tenancy. Interacting with client and management for regular updates and real time follow ups providing analysis reports to higher management. Working towards delivery of Service Level and providing real-time reports to operations team Taking escalations for any real time issue. Training team members for tools used in process I-Navigator for real time status & I-Propellor for Trouble

Tickets. Conducting workshops to improve performance for other Vendors of Indus Towers Ltd.

FIS Global Services : My second last assignment was with Fidelity National Information Services for 6 months.. Team Manager Ops (Oct 08 to April 09) Managing Inbound process (Telecom) Interacting with client and management for regular updates and real time follow ups Working towards delivery of Service Level and motivating operations team Taking escalations for any real time issue, which come across on floor. Training Reps for new tools Keeping Track of Downtime for Operations Training agents for computing and application navigation skills Maintaining attendance and downtime tracker for the Campaign Training agents for updates. Preparing campaign reports for weekly and monthly Client calls. Preparing CSAT reports and defect drivers for CSAT. Done quarterly Appraisals and Confirmations for the Team.

HERO ITES : My third last assignment was with Heroites for 4 years and 10 months. Started with calling profile and reached up to Team Leader level and received three R n Rs. Team Leader Ops/WFM (Nov 05 to Sept 08) Managing Inbound process (Credit Card and Telecom) Interacting with client and management for regular updates and real time follow ups Working towards delivery of Service Level and motivating operations team Working on Scheduling Staffing Taking escalations for any real time issue, which come across on floor. Training Reps for new tools Keeping Track of Downtime for Operations Training agents for computing and application navigation skills Managing Team of 15 team members Maintaining attendance and downtime tracker for the Campaign Training agents for updates. Preparing campaign reports for weekly and monthly Client calls. Preparing CSAT reports and defect drivers for CSAT. Done Annual Appraisals and Confirmations for the Team.

Senior Customer Service Executive Operations (Dec 03 to Oct 05) Outbound Sales and Inbound Application Processing Credit Card.

Handling Traffic Desk for Inbound process. Taking escalations calls

Convergys : Technical Support Engineer in Technical Process (Dec 02 to Aug 03) Handling high priority cases to be solved over phone. Creating RMA for defective products.

Vcustomer : Technical Support Officer in Technical Process (July 02 to Nov 02) Handling all inbound calls related to networking products [NICs, Access Points, and Routers etc].

MITE, GOA : Senior Faculty and Network Administrator (Aug 01 till June 02) Training students for MIT and BIT 1st and 2nd semester

NIMACT, Rohtak : Software Faculty and Network Administrator (Nov 99 till Jul 01)

Training students for MIT and BIT 2nd and 3rd semester

Education
1998 : Graduation from DAV Degree College, Kanpur in Commerce stream 1995 : Senior Secondary Education from MCCBV Inter College Kanpur in Commerce stream 1993 : Secondary Education from SHG Senior Secondary School, Kanpur in Science stream 1998 : ADSE from Aptech Ltd Kanpur. 2002 : CCNA

Personal Information
Fathers Name Date of Birth Place of Birth Nationality Language Known Permanent Address Present Address : Sh. N. P. Singh : 26th January 1978 : Kanpur : Indian : Hindi, English : 109/1, Nehru Nagar, Kanpur - 208012 (UP) : Flat No. 05031, ATS Greens Paradiso, CHI-4. Greater Noida

Interests / Extra Curricular Activities/Achievements

Organizing events viz. Seminars as well as group presentations, a keen interest in group activities and extra co - curricular events along with cultural organizations.. Participated in Team Leader Workshop organized by Hero Mindmine. Received R n R (Extra Miler) in Heroites for preparing reports July - Sept 2006 Received R n R (Extra Miler) for working at Traffic Desk July - Sept 2005 Received R n R (Recognition) July - Sept 2004

I hereby declare that above given information by me is true to the best of my knowledge and understanding. Rahulendra Pal Singh Date Place : :