Communication Styles

Noble Studios, Inc. 50 W. Liberty St., Ste. 800 Reno, NV 89501 775.883.6000

Words to Lead By
The single biggest problem in communication is the illusion that it has taken place. -George Bernard Shaw

Communication Styles
The Communication Styles Model is loosely based on personality theories of Carl Jung Similar work includes Myers-Briggs Type Indicator Insights Learning & Development Wilson Learning Social Styles And many others

People Have DIFFERENT Communication Styles

Self-contained

Analytical Indirect Amiable

Driver Direct (Towards others) Expressive

Open (About self)

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Self-Contained vs. Open Styles

Self-Contained (Analytical & Driver) Control emotions Focus on the facts/logic Task-oriented Formal, serious Impersonal, business-like Precise and specific Hard to know Open (Amiable & Expressive) Show and share feelings Use intuition and opinion People-oriented Warm, friendly, relaxed Personable, informal Relationship-oriented Easy to know
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Indirect vs. Direct Styles

Indirect (Analytical & Amiable) Quiet Reserved Ask, not tell Slow, soft Team player Cooperative Supportive Direct (Driver & Expressive) Assertive Decisive Tell, not ask Fast, loud Confident Impatient Emphatic!
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Conversational Cues
Analytical Lower volume Slower speech No inflection Low pitch Formal tone Long pauses Brief, concise Amiable Lower volume Slower speech Moderate inflection Moderate pitch Calm tone No pauses Few pauses Moderate # of words Rambling words Moderate # of
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Driver Higher volume Rapid speech Little inflection Low pitch Authoritative tone

Expressive Higher volume Rapid speech Much inflection Moderate-high pitch Lively tone Many pauses

Perceptions about Communication Styles

Analytical
How I See Me
Industrious Persistent Indecisive Serious Orderly

Driver
How I See Me
Determined Demanding Thorough Decisive Efficient

How Others May See Me

Stuffy Quiet Exacting Impersonal

How Others May See Me

Pushy Severe Dominating Mean Harsh

How I See Me
Supportive Respectful Willing Dependable Personable

How Others May See Me

Conforming Retiring Indecisive Emotional Weak

How I See Me
Personable Stimulating Enthusiastic Dramatic Inspiring

How Others May See Me

Opinionated Excitable Reacting Undisciplined Promotional

Amiable

Expressive

Communication Approaches
Analytical Amiable
Informal Pre-talk: Show Interest in them Reference people they know Find Common areas Ask How? questions Rush Jump right into business Be formal Debate facts / figures Be abrupt

Driver
Listen to their objectives Present facts Be brief Provide Alternatives Focus on results Ask, Dont tell Ramble Speculate Beat around the bush Have surprises Have all the answers

Expressive
Support their dreams Talk about people Ask for opinions Have fun Keep it fast

D O

Acknowledge their expertise Give Credentials Discuss Pros & Cons Stick to Business How Specific Evidence Be informal Rush Use unreliable sources Guess Use opinion

D O N T

Overwhelm with detail Legislate Be impersonal Be task-oriented Be dogmatic (opinionated)

Final Thoughts
Visualize yourself in a tough work situation things arent going the way you hoped youre under pressure youre tired people around you are upset and theyre blaming you!!! How does your communication style change? How about when OTHERS are having a bad day?

Understanding our own communication style, as well as the styles of our teammates, will better allow us to interact more effectively! GOOOOOOOO TEAM!
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Thank You
From Crystal Blahnik at