Académique Documents
Professionnel Documents
Culture Documents
Click the tabs at the bottom for information on the courses offered. Alternatively, use the hyp
application. These forms are designed to help select the appropriate length and level of tra
your responses and we will do the rest.
Candidate Info
Employees Name 1
Department 3
Telephone 5
Manager 7
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Softskills Employee Record
ation on the courses offered. Alternatively, use the hyperlinks to view the questions for each
ed to help select the appropriate length and level of training required. Then just email back
your responses and we will do the rest.
Report Writing 96
Total 1014
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Training Needs Analysis
Project Management
At MTCTS, we endeavour to treat all delegates in an individual way and therefore ask you to fill in this form so that we are able
to put together a course that is most suited to you.
For each question you are given the choice of 4 responses labelled A-D. Please choose one response that most accurately
describes your response for each topic. Please note that this is not a test.
A Strongly Disagree
I strongly Disagree with the statement
B Disagree I disagree with the statement
C Don't Know I neither agree nor disagree with th statement I am neutral
D Agree I agree with the statement
E Strongly Agree I strongly agree with the statement
User Name:
Dept/Section:
Topic A B C D E
Strongly Disagree Don't Know Agree Strongly
Disagree Agree
Scope and objectives are undefined but all becomes clear in the end
My last project produced the desired output and the team was congratulated
My last project did not produce the desired output and I do not know why
My last project did not produce the desired output and I know why not
I have a difficult but valuable team member that I want to connect with
I insist that key project team members attend Time Management courses
I do not need to track my team, their heroics always get the job done in time
I cannot let the team know when there are problems as this is my responsibility
I cannot delegate at all, so the team goes home and I stay late
A leader must "walk the talk" and in the process earn trust
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Thank you for completing the form, please write below any comments you may have.
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Training Needs Analysis
Time Management
At MTCTS, we endeavour to treat all delegates in an individual way and therefore ask you to fill in this form so that we are able to put together a course
that is most suited to you.
For each question you are given the choice of 4 responses labelled A-D. Please choose one response that most accurately describes your opinion for each
topic. Please note that this is not a test.
A Strongly Disagree
I strongly Disagree with the statement
B Disagree I disagree with the statement
C Don't Know I neither agree nor disagree with th statement I am neutral
D Agree I agree with the statement
E Strongly Agree I strongly agree with the statement
User Name:
Dept/Section:
Topic A B C D E
Strongly Disagree Don't Know Agree Strongly
Disagree A gree
I have difficulty thinking about the future and setting long-range goals.
My long-range goals are too far in the future to predict a time frame for completion.
I file things for future reference but often forget to refer to them later on.
I grab odd, spare bits of time in order to chip away at relatively complex tasks.
I handle a glut of information by categorizing things and deal with them when I have a chance.
I put decisions and problems on “hold” until I have a block of time to give to them.
My intentions—my plans and goals—are my own business. I rarely announce them to others.
I know where I want to be in 5 years; deciding how to get there is the hard part.
I do what I have to do at the time; it’s confusing to think about tomorrow or next week.
Writing down a “to-do” list is a waste of time/paper; I keep a “to-do” list in my head.
I can make a list, but I find it difficult to decide in what order to do things.
When I have many tasks to complete, I plunge into any one in order to get started.
I like to work my way into difficult or boring tasks by doing the easier ones first.
I don’t think about my peak energy time; I have to perform well all of the time.
Things often take longer than I plan, so I seem to be in a perpetual state of “catch-up.”
I make plans/ and time for tasks but don’t usually use it as planned; other things seem to get in the way.
I usually say “yes” when I’m asked to be on a committee, bake a cake, do some optional overtime, etc.
People and situations to whom I am responsible really do make demands on my time. charis:
please delete this bit of
I seem to add to instead of eliminate activities.
fluff. Nonsense.
I will not lower my standards just to save a bit of time.
I feel like there isn’t enough time in the day to get everything done
I have too many interruptions and can't keep everyone out of my office
It's tempting to do something myself when I think I can do it faster and better
I make notes about what needs doing tomorrow and prioritise those tasks
I feel frustrated at the end of the day and haven't done half the things I wanted t o do
I have more on my 'to do' list than what can get done
Know what I should be doing but just can't seem to get around to doing it
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Training Needs Analysis
Customer Service
At MTCTS, we endeavour to treat all delegates in an individual way and therefore ask you to fill in this form so that we are able to put together a course
that is most suited to you.
For each question you are given the choice of 4 responses labelled A-D. Please choose one response that most accurately describes your response for
each topic. Please note that this is not a test.
A Strongly Disagree
I strongly Disagree with the statement
B Disagree I disagree with the statement
C Don't Know I neither agree nor disagree with th statement I am neutral
D Agree I agree with the statement
E Strongly Agree I strongly agree with the statement
User Name:
Dept/Section:
Topic A B C D E
Strongly Disagree Don't Know Agree Strongly
Disagree A gree
People can often lose their temper when talking to me on the phone.
I sometimes suggest they write in because they can't explain their query coherently
Because I am listening on the phone or in a meeting to what is being said I don’t always take notes.
I don’t always manage to get the speaker’s name and telephone number.
I don't always get the order number so the complaint can be checked.
I never give excuses when things go wrong. The truth is always the preferred option
I often feel like saying 'it's not my fault' when callers ring through to my department
I occasionally find myself automatically accepting liability for an error without realizing it.
I find the longer customers talk on the phone the less aggressive the complaint becomes
I keep my temper during a telephone call that has degenerated into a dispute
On the phone I have time to write down the facts as I hear them
I use the facts on the phone to bring the customer back to the point
I don't think there is any point to customer feedback as it never results in changes
Thank you for completing the form, please write below any comments you may have.
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Training Needs Analysis
Mgmt Foundation Skills
At MTCTS, we endeavour to treat all delegates in an individual way and therefore ask you to fill in this form so that we are able
to put together a course that is most suited to you.
For each question you are given the choice of 4 responses labelled A-D. Please choose one response that most accurately
describes your response for each topic. Please note that this is not a test.
A Strongly Disagree
I strongly Disagree with the statement
B Disagree I disagree with the statement
C Don't Know I neither agree nor disagree with th statement I am neutral
D Agree I agree with the statement
E Strongly Agree I strongly agree with the statement
User Name:
Dept/Section:
Topic A B C D E
Strongly Disagree Don't Know Agree Strongly
Disagree Agree
I manage a department of 20 +
I find it difficult to handle people who are continually late for work
I make a point of touching base with every member of the team daily
I do not know all the answers but will never admit this
I am a Leader
I am a Follower
Thank you for completing the form, please write below any comments you may have.
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Training Needs Analysis
Negotiation Skills
At MTCTS, we endeavour to treat all delegates in an individual way and therefore ask you to fill in this form so that we are able
to put together a course that is most suited to you.
For each question you are given the choice of 4 responses labelled A-D. Please choose one response that most accurately
describes your response for each topic. Please note that this is not a test.
A Strongly Disagree
I strongly Disagree with the statement
B Disagree I disagree with the statement
C Don't Know I neither agree nor disagree with th statement I am neutral
D Agree I agree with the statement
E Strongly Agree I strongly agree with the statement
User Name:
Dept/Section:
Topic A B C D E
Strongly Disagree Don't Know Agree Strongly
Disagree Agree
I don't care if I can read the other person or not, he/she must simply agree
Successful negotiations have always involved seeing the other point of view
I try to ensure that everyone has an interest in the success of the negotiation
I fall down by not identifying negotiating limits before starting the process
When negotiating I want to know when to walk away - and then come back!
Thank you for completing the form, please write below any comments you may have.
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Training Needs Analysis
Presentation Skills
At MTCTS, we endeavour to treat all delegates in an individual way and therefore ask you to fill in this form so that we are able
to put together a course that is most suited to you.
For each question you are given the choice of 4 responses labelled A-D. Please choose one response that most accurately
describes your response for each topic. Please note that this is not a test.
A Strongly Disagree
I strongly Disagree with the statement
B Disagree I disagree with the statement
C Don't Know I neither agree nor disagree with th statement I am neutral
D Agree I agree with the statement
E Strongly Agree I strongly agree with the statement
User Name:
Dept/Section:
Topic A B C D E
Strongly Disagree Don't Know Agree Strongly
Disagree Agree
I have always been a target for bullies because I like the quiet life!
I listen well
I do not want to listen or see presentations. Send me hard copies I can hold
I hate getting caught up in the mundane - I like to see the big picture
I am always defensive
Thank you for completing the form, please write below any comments you may have.
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Training Needs Analysis
Inpact & Influence
At MTCTS, we endeavour to treat all delegates in an individual way and therefore ask you to fill in this form so that we are able
to put together a course that is most suited to you.
For each question you are given the choice of 4 responses labelled A-D. Please choose one response that most accurately
describes your response for each topic. Please note that this is not a test.
A Strongly Disagree
I strongly Disagree with the statement
B Disagree I disagree with the statement
C Don't Know I neither agree nor disagree with th statement I am neutral
D Agree I agree with the statement
E Strongly Agree I strongly agree with the statement
User Name:
Dept/Section:
Topic A B C D E
Strongly Disagree Don't Know Agree Strongly
Disagree Agree
I can never influence anyone and this is now halting career prospects
I hate change
I welcome change
I would like to think on my feet and react with any audience more
I think I manage good rapport but never know when to move things on
I have no idea whether I influenced the last challenging person within my role
Thank you for completing the form, please write below any comments you may have.
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Training Needs Analysis
Report Writing
At MTCTS, we endeavour to treat all delegates in an individual way and therefore ask you to fill in this form so that we are able
to put together a course that is most suited to you.
For each question you are given the choice of 4 responses labelled A-D. Please choose one response that most accurately
describes your response for each topic. Please note that this is not a test.
A Strongly Disagree
I strongly Disagree with the statement
B Disagree I disagree with the statement
C Don't Know I neither agree nor disagree with th statement I am neutral
D Agree I agree with the statement
E Strongly Agree I strongly agree with the statement
User Name:
Dept/Section:
Topic A B C D E
Strongly Disagree Don't Know Agree Strongly
Disagree Agree
I cannot communicate well face to face and need good report writing skills
I admire effective structure and strong headings but struggle with these
I can't spell
There is no point editing. If you can't get it right the first time, forget it
I don't know how to get all the ideas from my head into a report
I need help with other business writing including minutes, letters and emails
I delegate report writing to my PA-I give him/her the gist and she/he creates
Thank you for completing the form, please write below any comments you may have.
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Training Needs Analysis
Budgeting & Commercial Awareness
At MTCTS, we endeavour to treat all delegates in an individual way and therefore ask you to fill in this form so that
to put together a course that is most suited to you.
For each question you are given the choice of 4 responses labelled A-D. Please choose one response that most accu
describes your response for each topic. Please note that this is not a test.
User Name:
Dept/Section:
Topic A B
Strongly Disagree
Disagree
Are you aware that your actions as a manager affect the Below
Budgeting A B
Commercial awareness A B
Essential purchasing A B
Essential selling A B
Key legislation A B
Financial essentials A B
Balance sheets A B
Investment appraisal A B
Negotiation essentials A B
Financial statements A B
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Planning the budget A B
Budget cycles A B
Budgeting methods A B
Cost definitions A B
Overheads A B
Return of capital A B
Net profit % A B
Asset turnover A B
Depreciation A B
Thank you for completing the form, please write below any comments you may have.
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k you to fill in this form so that we are able
ent I am neutral
C D E
Don't Know Agree Strongly
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C D E
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E
C D E
C D E
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