Enterprise Content Management Information Taxonomy - January 2012

The Tampa information taxonomy is a classification scheme, intended to arrange in a hierarchical structure, information resources that have been identified, grouped, and named according to established natural relationships. The ECM Classification Committee developed the highest level categories list, a.k.a. Level 1, which is expected to contain all content created or saved by City Departments. The initial gap assessment is reflected in this draft, as each Department was targeted to one or more of the Level 1 categories and the results of this review are identified as Level 2 of the taxonomy. Level 2 also includes potential FAQ entries, which may or may not reflect direct delivery of City services; many of these examples were extracted from the TampaGov web site. Level 3+ is also provided to illustrate how the taxonomy detail can increase at each progressive level. There is no intended restriction on the number of levels or on the capability to replicate parts of the taxonomy.

Level 1
o o o o o o o o o o o o o Arts & Culture; Attractions: History Community & Neighborhoods; Relocation Resources Construction & Development Employment Events; News & Announcements; Television & Media; Weather Government Administration Laws & Ordinances; Official Records Licenses & Permits; Payments; Taxes Maps & Directions Parks, Recreation & Athletics Public Safety Transportation & Parking Utilities

Level 2
o Arts & Culture; Attractions: History Art Programs Attractions Black History Parks & Recreation Art Studios & Classes Tampa Bay History Center Womens History

Enterprise Content Management Information Taxonomy - January 2012

o Community & Neighborhoods; Relocation Resources Clean City Code Enforcement Community Affairs Historic Preservation & Urban Design Housing & Community Development Neighborhood & Community Relations Architectural Review Commission Barrio Latino Commission Community Redevelopment Areas Riverwalk o Construction & Development Code Enforcement Construction Services, Permits & Inspections Contract Administration Economic & Urban Development Growth Management & Development Services Historic Preservation & Urban Design Land Development & Coordination Minority Business Development Real Estate Architectural & Engineering Contracts Architectural Review Commission Barrio Latino Commission Bids & RFPs Capital Construction Contracts Community Redevelopment Areas o Employment Job Openings o Events; News & Announcements; Television & Media; Weather Cable Communications Convention Center

Enterprise Content Management Information Taxonomy - January 2012

Agendas American Invitational & Winter Equestrian Festival Calendars Fiesta Day (Ybor City) Florida State Fair Gasparilla Guavaween Independence Day Latin Fest MacDill Air Fest News and Notices Outback Bowl Proclamations Rough Riders St. Patrick's Day Parade Sant' Yago Knight Parade o Government Administration City Clerk City Council Design & Publications Fire & Police Pension Human Resources Intergovernmental Relations Internal Audit Legal Mail Room Mayor Purchasing Revenue & Finance Technology & Innovation Chief of Staff Public Records Request o Laws & Ordinances; Official Records City Clerk Legal Budget City Charter 3

Enterprise Content Management Information Taxonomy - January 2012

Municipal Code Ordinances Policies Proclamations Resolutions o Licenses & Permits; Payments; Taxes Business Tax Construction Services, Permits & Inspections Business Tax Renewals Cashiering Construction Services - Permits Parking - Monthly Permits Parking - Tickets Parking Permits Police Traffic Accident Reports Utility Service Bills o Maps & Directions Capital Improvement Projects Crime Activity Fire Rescue Calls for Service Hurricane Evacuation Zones Neighborhoods Parking Downtown Points of Interest Police Calls for Service Stormwater Projects Street Sweeping Schedule Traffic Advisories o Parks, Recreation & Athletics Parks & Recreation o Public Safety Fire Rescue Police 4

Enterprise Content Management Information Taxonomy - January 2012

Emergency Information Emergency Management Traffic o Transportation & Parking Public Works Transportation 511 Traveler Information Hartline Parking Garages & Permits Port of Tampa Tampa International Airport Union Station o Utilities Solid Waste & Environmental Management Wastewater Water

Level 3+
Art Programs Programs o Bridges o Lights On Tampa o Photographer Laureate o Public Art in Private Development Chapter 27 o Public Art Program Chapter 4 o Riverwalk Portal Program o Special Projects o Win-Win Art Program o Zack Street Promenade of the Arts Operations o Friends of Tampa Public Art o Grants o Image Library o Publications / Educational Resources

Enterprise Content Management Information Taxonomy - January 2012

Business Tax Collect Fees for Business Tax Receipts Issue Business Tax Receipts Collect Fees for Rental Certificates (rental property) Collect Fees for Foreclosed Property Registry Issue Receipts for Foreclosed Property Registry Cable Communications City of Tampa Television Channel Production, Operations & Technical Specifications o Technical Specifications o Franchise Agreements o Viewership Surveys o Talent Release Forms o Coop plans o Monthly Programming Schedules o Press Releases City of Tampa Television Channel Programming o Current programming o Archive Programs o Live Streaming o On Demand programming o You Tube and other social media postings Office of Cable Communication Contracts o Speak Up Tampa Bay Agreement o Tampa Educational Cable Consortium Agreement o Close Captioning Contract o Music Library Contract o Pictron Contract City Clerk Agendas and Meeting Management and Minutes o City Council o Community Redevelopment Agency o Code Enforcement Board o Code Enforcement Special Magistrates o Public Nuisance Abatement Board o Civil Service Board Archives and Records o Inactive & Vital Record Storage o Archives of Historical Records and Materials o Records Preservation (Microfilming and Scanning) o Records Disposition 6

Enterprise Content Management Information Taxonomy - January 2012

o Research Center Boards and Committees o Advertising of positions to be appointed by City Council o Appointments o Oaths to committee members o Management and Tracking of appointments, terms of members for both Mayor and Council Enterprise Content Management o Oversight o Records Management Official Records Custodian for City of Tampa o Agreements o City Cemetery Burials o Deeds o Laws o Ordinances o Resolutions Public Records Requests Coordination Legal Notices o Posting o Publishing City Council Legislative Branch of Government Serves as Community Redevelopment Agency Appoints members to various boards and commissions Council Meetings Commendations Ordinances Resolutions Agreements Budget Review Clean City Alleyway Maintenance (as appropriate) Annual Tampa Clean City Day Event Chapter 13 (shared use) City Owned Vacant Lot Management Community Service Program Graffiti Removal Interstate, Gateways, Parkways, Medians & Neighborhoods Landscape Design & Maintenance 7

Enterprise Content Management Information Taxonomy - January 2012

Litter & Illegal Sign Removal & Disposal Major Thoroughfares/Residential Corridors Grounds Maintenance Neighborhood Tree Service Watering and Herbicide Program

Code Enforcement Chapter 5 Hearing Agendas Chapter 13 Hearing Agendas Chapter 27 Agendas Code Enforcement Board Code Enforcement Board Agendas Code Compliance Property Inspections Code Complaint Response Condemned Properties Foreclosure Registry Inspections Issue Civil Citations Issue Criminal Report Affidavits Rental Property Inspections Special Magistrate Agendas Testify in Civil Court Testify in Criminal Court Community Affairs Investigate complaints of illegal discrimination in o Employment o Housing o Public Accommodations Annual Training and Educational Seminars on Fair Housing and Equal Employment Opportunity Rights Enforcement of the City Human Rights Ordinance. Promoting rights of persons with disabilities and coordinating with various mayoral liaison groups. Construction Services, Permits & Inspections Permit Intake and Processing o Pre-application review o Sufficiency intake review o Plan assignment and processing Residential Permits o Site Plan Review (Zoning, Transportation, Trees, Stormwater) o Building Plan Review (Building, Mechanical, Plumbing, Electrical) o Site Construction Permit Issuance (Zoning, Transportation, Trees, Stormwater) 8

Enterprise Content Management Information Taxonomy - January 2012

o Building Permit Issuance (Building, Mechanical, Plumbing, Electrical) o Fee Collections Commercial Permits o Site Plan Review (Zoning, Transportation, Trees, Fire, Stormwater) o Building Plan Review (Building, Mechanical, Plumbing, Fire, Electrical) o Site Construction Permit Issuance (Zoning, Transportation, Fire, Trees, Stormwater) o Building Permit Issuance (Building, Mechanical, Plumbing, Electrical) o Fee Collections Inspections o Transportation o Stormwater o Trees o Fire o Building (Building, Mechanical, Plumbing, Electrical) Complaints o Investigation o Notice of Violation o Affidavit of Violation o Code Enforcement Hearing o Affidavit of Compliance o Fine Collections Records o Permit and Plans Documents Research o Flood Zone Determination o Contractor License Verification and Update o Fee Collections

Contract Administration Architectural & Engineering Contract Management Capital Construction Project Contract Management Capital Construction Project Field Engineering & Inspection Capital Construction Project Plan, Specification & Bid Document Preparation Capital Project Coordination Capital Project Design Design & Construction Project Tracking & Reporting Materials Laboratory Services Convention Center Sales and Marketing o Produce local and national advertising and marketing campaigns o Solicit new local events through local marketing and advertising efforts 9

Enterprise Content Management Information Taxonomy - January 2012

o Solicit new national conventions, trade shows, conferences, and related events through cooperative marketing efforts with Tampa Bay & Co as well as the rest of the Tampa Hospitality Community o Negotiate rental and other concession agreements o Produce proposals o Produce contracts o Facilitate post con meetings and / or post event surveys Fiscal o Coordinate and manage the purchase process for all other TCC departments o Process contracts o Produce invoices o Process settlements o Process accounts payable o Process Accounts Receivable Convention Services o Produce Record of Conversation (ROC) o Coordinate all logistical requirements related to booked events o Produce Event Document o Complete Event Checklist o Complete Exhibitor Lists o Complete NSF (Net Square Footage) Calculations o Facilitate Pre-Con meetings o Produce Event Settlement Cover Sheets Operations\Exhibitor Services o Process exhibitor orders o Process credit card payments o Produce Event Settlement Cover Sheets o Set up and tear down all event-related activities o Clean and maintain all areas of facility Guest Services o Create DAAG (Day at a Glance) document o Train and manage Guest Services contract and staff o Manage the TCC Information Desk and Front Drive Ambassador program

Design & Publications Graphics, Print & Collateral Material Design & Production Economic & Urban Development Administration Brownfields Central Park Channel District 10

Enterprise Content Management Information Taxonomy - January 2012

Downtown Drew Park East Tampa Enterprise Zone Facade Grant Foreign Trade Zone Sister Cities Tampa Heights Riverfront Tampa Hillsborough EDC West Tampa Ybor CRAs

Fire & Police Pension 13th Check Processing Active & Retired Firefighter & Police Officer Medical & Pension Records Maintenance Advisory Contracts (Actuary, Auditor, Investment Manager, Performance Managers) Actuarial Valuation Annual Report to the State Benefit Payment Processing Board Agenda Development o Board Meeting Minutes Board and Staff Training Board of Trustees o Board Meetings Agendas Board Packages Minutes o Continuing Professional Education o Policies & Procedures o Trustee Elections Board Policy Development and Administration Buy Back Processing Cost of Living Adjustment (COLA) Processing Deferred Retirement Option Program DROP Administration External Audit Financial Statements Health Insurance Enrollment & Maintenance Medical Disability Pension Application Processing Medical Disability Re-Evaluation Processing New Hire Application for Admission to the Pension Fund Processing Pre-Retirement and Financial Planning Workshops Public Records Requests 11

Enterprise Content Management Information Taxonomy - January 2012

Refund of Pension Contributions Processing Retirement Application Processing Trust Account Maintenance o Employee/Employer Contributions

Fire Rescue Aircraft Rescue Alarm Statistics Building Code Reviews Emergency Medical Services False Alarm Billing & Collection Fire & Life Safety Codes Enforcement Fire Cause Investigations Fire Grant Application & Administration Fire Marshall Fees Fire Permits o Assembly Permits o Exhibits Permits o Hazardous Installations Permits o Temporary Tents Permits Fire Prevention, Protection & Suppression Services Fire Safety Strategies Evaluation Fire Station Tours Fire, Healthcare & Life Safety Community Education Hazardous Materials Response Marine Firefighting Medical Emergencies Neighborhood & Community Risk Analysis Night Club & Restaurant Safety PHI Privacy Requirements Surviving and Preventing Fires Swimming Safety Growth Management & Development Services Acquisition, Disposition, Leasing & Research Services for City Departments Central Business District & Ybor City Design Standards Codes, Policies & Programs Administration to Ensure Safe Housing & Commercial Structures Development Review Process Optimization Growth Management, Housing & Development Standards Supervision & Maintenance Neighborhood Stabilization Program Acquisition Generator 12

Enterprise Content Management Information Taxonomy - January 2012

Historic Preservation & Urban Design Architectural Review Commission o Certificate of Appropriateness New Construction and Rehabilitation Historic Ad Valorem Tax Exemption Program Relocations Variances (Chapters 27, 20.5 and 13) Recommendations to City Council Demolitions o Historic Preservation Code Compliance Barrio Latino Commission o Certificate of Appropriateness New Construction and Rehabilitation Historic Ad Valorem Tax Exemption Program Relocations Variances (Chapters 27, 20.5 and 13) Recommendations to City Council Demolitions o Historic Preservation Code Compliance Historic Preservation Commission o Local District Designation o Local Landmark Designation Interstate Historic Trust Fund Program o Trust Fund Loan o Trust Fund Grant o Trust Fund Matching Grant Urban Design Review o Central Business District o Overlay Districts - Commercial Housing & Community Development Affordable Housing o Rehabilitation o New Construction Community Development Block Grants Faade Grant Administration Foreclosure Prevention Assistance Home-owner Occupied Assistance Grant Administration Human Resources Employee Relations 13

Enterprise Content Management Information Taxonomy - January 2012

o Benefits Health Insurance Dental Insurance Life & AD&D Insurance Deferred Comp Leave Plan Long Term Disability Sick Bank Bonus Hours o Compensation Pay rate change Merits Negotiated Increase General Increase Special Pay Bank Time o Personnel Actions Promotions Demotions Transfers Layoffs Leave of Absence Others o Payroll Deduction Taxes Garnishments Pension Direct Deposit Other o Open Enrollment Calendar Years o Pre-employment background check/physicals Employee Records Management Personnel Records Completed Medical File o Ethics o Disciplines o Grievances o Civil Service Appeals o Unemployment Compensation Claims o EEOC Claims o Service Award Pins, certificates, ceremony 14

Enterprise Content Management Information Taxonomy - January 2012

o Drug Testing Random CDL, Reasonable Suspicion, Random Fire, and other drug testing o Union Contract Negotiations & Agreement Implementation o Benefit & personnel policy research, drafting and implementation Employment Services o Recruitment - search strategies and outcomes o Job Posting Management o Entry Level and Promotional Testing Results o Application Management processing employment applications o Reviewing and grading job applications o Certification List Management o Correspondence Risk Management and Central Services o Administer Self-Insurance Programs; Workers Compensation Auto Liability Health Plan Wellness Centers o Contract & Leases Review o Property and Casualty Insurance o Safety and Loss Prevention o Safety and Wellness Training o Benefits procurement Health Insurance Wellness Centers Dental Insurance Life &AD&D Insurance Long Term Disability o Administer Benefits open enrollment o Mailroom Services Training and Management Development o Tuition Reimbursement Disbursement Program Application Management ACE Accreditation Payroll Authorization Form o Online Training Registration Management Class roster Attendance Course Content o Curriculum Design Course Handouts Resources 15

Enterprise Content Management Information Taxonomy - January 2012

o Course Delivery Intergovernmental Relations State Legislative Session o 2012 General Correspondence External Internal City of Tampa Proposals Varies Year to Year Issues of Interest Varies Year to Year Federal Legislative Session o 2012 General Correspondence External Internal City of Tampa Proposals Varies Year to Year Issues of Interest Varies Year to Year Financial Documents o 2012 Budget Contracts Financial Transactions Guidance Constituent Services o 2012 Grants o 2012 Correspondence & Newsletters o 2012 External Congressional Offices Florida Association of Intergovernmental Relations Florida League of Cities National League of Cities State Offices U. S. Conference of Mayors Other 16

Enterprise Content Management Information Taxonomy - January 2012

Internal Website Miscellaneous

Internal Audit Annual Audit Agenda & Individual Audit Objectives Development Auditor Training Audits City Processes based on Independent Review, Testing & Evaluation of Financial & Operational Controls Cost Saving Opportunity Identification Post Audit Reviews Serving on Committees in an advisory capacity Training on Internal Controls and other items for City employees Land Development Coordination Annexation Comprehensive Planning Capital Improvement Element Capital Improvements Projects Concurrency Management Grant Writing and Administration Tampa Comprehensive Plan Intergovernmental Coordination Plan Amendments Text Future Land Use Map Plan Amendments Text Future Land Use Map Community Planning Vision Plan Demographic Statistics Development of Regional Impact Notice of Proposed Change Annual Report Newsletter Tampa CARES Right-of-way Acquisition Encroachment Release of Easement 17

Enterprise Content Management Information Taxonomy - January 2012

Right-of-way Vacation Records Maintenance Mapping Legal Description Review Subdivision Preliminary Plat Construction Drawings Final Plat Plat Vacating Plat Recordation Warranty Bonds Variance Review Board Tree and Landscape Sign Zoning Review of Decision Zoning Amendments Text Rezoning Overlay Districts Residential Special Uses Special Use (1) Permits Special Use (2) Permits Alcoholic Beverage Sign-off Design Exceptions Zoning certifications Advisory Opinions Formal Decisions Code Enforcement

Legal

City Of Tampa Legal Advice, Assistance & Opinions City Of Tampa Legal Representation

Mail Room Incoming Mail Management Outgoing Mail Management Mayor 18

Enterprise Content Management Information Taxonomy - January 2012

Boards and Committees Budget o Annual Budget o Budget resolutions, Adjustments, Briefings & Summaries o Community Development Block Grant Program o Expenditure Controls o Revenue & Expenditure Projections Ceremonial and Community Events Executive Oversight of City Departments Ordinances Public Matters & Community Concerns Resolutions

Minority Business Development Contract Policies Vendor Compliance Administration Diversity Management Initiative DMI Management Equal Business Opportunity Ordinance Compliance Policy & Procedure Development Identify & Register Small, Local, Women & Minority Owned Businesses Small Local Business Enterprise & Women Minority Business Enterprise Program Management Neighborhood & Community Relations 40th Street Communications Community Development Block Grant (CDBG) Community Outreach Community Relations Customer Service Center for questions and concerns Databases East Tampa Community Revitalization Partnership Faith Based Initiatives Helpful Phone Numbers Mayor's African American Advisory Council Neighborhood Association Incorporation Paperwork Neighborhood Associations Neighborhood Boundaries Neighborhood Driving Tours Neighborhood Grants Neighborhood Guidelines Neighborhood Handbook Neighborhood Leadership University Neighborhood Maps 19

Enterprise Content Management Information Taxonomy - January 2012

Neighborhood of Promise Neighborhood Postcards Neighborhood Presidents Neighborhood Priorities Neighborhood Registry Neighborhood Relations Neighborhood Tours Paint Your Heart Out Pictures Resource Center Special Events THAN, Tampa Homeowner's, an Association of Neighborhoods Various Boards & Committees

Parks & Recreation Parks o Aquatic Facilities o Art Studios o Beaches o Boat Ramps o Cemeteries o Community Centers o Courts o Dog Parks o Fields o Fishing Piers o Fitness and Wellness o Greenways and Trails o Major Parks o Marinas o Mini Parks o Neighborhood Parks o Riverwalk o Design and Construction Brorein Street Segment CapTrust Land (6A) CapTrust Water (6B) Convention Center Docks Harbour Island Connector Kennedy Blvd Plaza Portal 20

Enterprise Content Management Information Taxonomy - January 2012

o Events BB&T Groundbreaking Burger Battle Duck Derby Event analysis Master plan Kickoff Mayor's tours Planning General Photo Contest Platt Street Ceremony Riverfest Riverwalk Master Plan Unveiling South Plaza Dedication Friends of the Riverwalk Correspondence Documents Event planning -general Executive Director Executive Steering Committee Finances Membership Program Operation and Maintenance Riverwalk Exchange Funding Audits Capital Campaign Cost Planning Donation Tracking Grants Invoices Projects Recognition Marketing and Media Articles Brochures Graphics Lobby info Logos Newsletters Riverwalk Project Info Videos Website City 21

Enterprise Content Management Information Taxonomy - January 2012

o Office Budget Contacts Contracts Correspondence & Documents Mayor and CS Info Miscellaneous Templates Planning Activation Aerials Bridge Lighting Community Input Education EETF Ferry History Map Graphics Museums Other Cities Parks Partnerships Permitting General Plans Pictures Presentations Progress Tracking Regulatory Riverwalk Working Group Security Shade Signage Street Vacations Tours Vending Water Taxi shuttles Segments Beneficial Bridge Brorein Street Segment Brownstone (6A) CapTrust Cass Street & CSX Convention Center 22

Enterprise Content Management Information Taxonomy - January 2012

Cotanchobee Curtis Hixon Waterfront Park Heights History Center MacDill Park Marriott Kennedy Boulevard Plaza Kennedy Bridge Platt Street Rivergate Sheraton Straz Center USF Park Water Works Park 19-22 o Other Projects o Skate Parks o Shelters o Tennis Facilities o Urban Relief Parks Programs o After school and Camp After school C.A.M.P. G2G Scene No School Day Camps Specialty Camps Summer Camp TLC Camp o Aquatics Aquatics Training Lap Swim Misc Aquatics Open Swim Swim Lesson Swim Team Water Aerobics o Athletics Baseball Basketball Cheerleading Flag Football 23

Enterprise Content Management Information Taxonomy - January 2012

Football Horseshoes Misc Athletics Shuffleboard Soccer Softball Step Teeball Tennis Volleyball Creative Arts Springhill Dance Ballet Ballroom Baton Ethnic Hip Hop Jazz Line Pre-competitive Show Group Tap Zumba Education and Leisure Academic Community Events (different than Special Events) Computer Cooking CPR/Safety Life Skills Misc Education & Leisure Open Gym Open Skate Social Table Games Fine Arts Arts & Crafts Ceramics Drawing Fiber Arts Jewelry Metalsmithing 24

o o

Enterprise Content Management Information Taxonomy - January 2012

Misc Fine Arts Multi-Media Music Open Studio Painting Paper Arts Pottery Woodworking Writing Fitness and Wellness Aerobics Bars & Bands Chair Circuit Lap Swim Martial Arts Misc Fitness & Wellness Open Fitness Room Open Gym Pilates Tone Walking Weights Yoga Zumba Grants Gymnastics Developmental Gymnastics Developmental Preschool Kindergym & Gym Kids Preschool Gym Tumbling Leagues Basketball Flag Football Kickball Soccer Softball Volleyball Online Registration Program Standards Athletics 25

o o

o o

Enterprise Content Management Information Taxonomy - January 2012

Aquatics Creative/Fine Arts Maintenance Senior/Adult Special Populations Youth/OST Services o Cemetery Operations Burial Records Burial Fees Policies, Procedures, Rules & Regulations o Facilities Maintenance o Facility Reservations Ragan Seminole Gardens o Partner Organizations Little Leagues o Mayors Youth Corps o Leadership Council o Natural Resources Community Tree Program Grand Tree Permitting Rezoning Petitions o Office of Special Events Permitted Special Events Shelter Reservations o Online Registration o Planning & Design Capital Projects Department Plans (Master, Strategic, etc.) Grants Greenways and Trails o Security o Urban Forestry Tree Emergencies o Volunteer Opportunities

Police Alert Tampa Amber Alerts Auto Theft Prevention Calls for Service 26

Enterprise Content Management Information Taxonomy - January 2012

Child Abuse Citizens Police Academy Commercial Security Community Relations Community Workshops Crime Prevention & Partnerships Crime Statistics Drug & Alcohol Awareness Extra Duty Service Explorers Evidence Handling False Alarm Billing & Collection Fingerprinting Fraud Prevention Grant Applications Home Security Hurricane Awareness Neighborhood Watch Operation Identification Patrol Districts Personal Protection Police Athletic League Police Explorers Police Operations Police Patrol Districts Police Publications Project Lifesaver Property Crime Prevention Reserve Officer Force Road Rage Sexual Offenders and Predators Shoplifting Prevention Special Operations Trespass Affidavit Program Truancy Center Verbal Defense Workplace Violence

Public Affairs Communication & Public Relations Program Strategy Development & Implementation Media Relations, Video Productions, Announcements, Ceremonies & Special Projects Assistance 27

Enterprise Content Management Information Taxonomy - January 2012

Print Publications & Collateral Marketing Materials Development & Distribution Public Works Facilities Management o Building Maintenance & Repair Services o Energy Saving Measures Implementation Fleet Maintenance o Central Motor Pool Oversight o City Vehicle Disposal o Fleet Acquisition o Fueling o Vehicle & Equipment Repair Services Parking o Develop and Establish Parking Policies o Event Parking Planning and Operations o On-Street Parking Enforcement and Collections o Parking Citation Adjudication and Collections o Parking Permit Administration and Sales o Parking Safety and Security o Residential Parking Permit Administration and Enforcement o Visitor and Daily Parking Operations Right of Way o Asset Maintenance Focusing on Drainage Infrastructure, Potholes, Utility Cutout Restoration, Traffic Signs & Road Markings o Pavement Markings Replacement o Permits o Street paving o Traffic Sign Replacement o Traffic Signal Calls, Bridge Openings & Pot Hole Repair Requests o Traffic Signal Preventive Maintenance Stormwater o Environmental Coordination and Permitting o Grants Management o Stormwater Design o Stormwater Planning o Stormwater utility fee coordination and implementation o Technical drafting and Munsys upgrade o Utility permitting and review Transportation Operations o Emergency Management Support o Promote Mass Transit, Roadway, Bicycle & Pedestrian Land Use o Promote Safe Reliable Travel 28

Enterprise Content Management Information Taxonomy - January 2012

o o o o o o Road Maintenance Sidewalk Maintenance Signs & Signals Maintenance Special Events Support Transportation Planning Transportation Technology Management

Purchasing Goods & Services Acquisition Procurement Assistance & Specifications Development Procurement Monitoring Surplus & Obsolete Tangible Property Sale & Disposal Real Estate Real Property Acquisition Real Property Leasing Real Property Management Real Property Selling Revenue & Finance Accounting o Accounts Payable o Accounts Receivable o Banking Contracts o Bonds Negotiations Agreements, Terms, Refinancing o Central Cashiering o Financial Reports o General Ledger o Grant Administration, Monitoring, & Reporting o Interdepartmental Billing & Reimbursements o Investments o Outside Agencies o Payroll Payroll Taxes Garnishments o Pension Funds (General Employees) Advisory Contracts (Actuary, Investment Managers, Performance Contracts, Financial Statements) Benefit Calculations Board Meeting Agenda Development 29

Enterprise Content Management Information Taxonomy - January 2012

Board Meeting Minutes Disability Medical Records Processing Pension Office (General Employees) Benefit Payment Processing Board Policy Implementation General Employees Pension Records Maintenance General Employees Retirement Fund Administration Health & Life Insurance Enrollment & Maintenance Property Control TFR Emergency Responder Billing & Collection TPD Extra Duty Billing & Collection

o o o Budget o Annual Budget & Ad Valorem Tax Rate Determination o Budget Resolutions, Adjustments, Briefings & Summaries o Community Development Block Grant Program o Expenditure Controls o Expenditure Projections o Revenue Projections Cashiering o Accepting Service & Utility Payments Banking & Debt Management o Banking Contracts, credit card contracts, & lockbox operations o Bonds Department 200 Administration Financial Management, Accountability & Transparency Financial Planning Financial Statement Development Fiscal Strategies Implementation Franchise Fees Grants Management & Reporting (Citywide) Investments Non-Profit Ethics Ordinance Administration Pension Administration Receivables Accounting Unclaimed Property Administration Tax Administration o Communication Services Tax o Sales Public Collections & Remittance o Municipal Public Service Tax

Solid Waste & Environmental Program Management Commercial Bulk Account & Billing Discrepancy Audits 30

Enterprise Content Management Information Taxonomy - January 2012

Environmental Services Equipment Replacement Program Land Filling Operations Rate Structure Analysis & Development Recycling Operations Recycling Program Effectiveness Analysis Solid Waste Collection o Commercial Carts, Dumpsters, Compactors, & Roll Off Containers Collection o Environmental Impact Programs, Projects, Events o Proper Waste Disposal Education o Recycling Collection o Residential Curbside Refuse Collection Solid Waste Disposal Waste Reduction System Operations Waste to Energy Production Operations Technology & Innovation Business Applications Development, Implementation & Management Emergency Management Support for Citywide Business Continuity Planning & Execution Enterprise Applications Integration Enterprise Change Management & Business Process Improvement Geographic Information Systems Information Assurance Program o Security Administration o Operational Security Technical & Information Assets Security Protection Technical Infrastructure Services o Client Hardware o Electronics o Host System Servers & Storage o Telecommunications & Networks Technology Planning Technology Services to City Departments Transportation Administration o Customer Service Management o Comprehensive Planning Initiatives o Agency and Policy Development Transportation Planning o Transportation Design o Project Development and Management 31

Enterprise Content Management Information Taxonomy - January 2012

o Mass Transit Initiatives o Multi-Modal Mobility Long Range Planning o Survey and Records Management Traffic Engineering o Traffic Management Center and Traffic Signal Design o Right of Way Utility / Conveyance Permitting o Maintenance of Traffic Development and Approval o Traffic Studies o Traffic Safety o Drafting and Plans Library Management Wastewater Engineering o Design Design Projects Plans o CAD files o As-built Drawings o 30/60/90 Drawings o Final Signed and Sealed Drawings Specifications o Workmanship and Material Sections o Specific Provisions o Bid Response Sheets/Proposals o Standardization Forms Permitting o FDEP Application and Completion Forms o ROW permit City and Hillsborough County o FDOT Utility Permits o CSX Permit o Port Authority o USCG o Corp of Engineers Miscellaneous o Start-up Sheet o Project Task Worksheet o Pictures o Calculations 32

Enterprise Content Management Information Taxonomy - January 2012

o Correspondence e-mails, review comments, letters, RFI(s), change orders, etc. o Annual Contract Work Orders Survey Files o Requests o Data Files Engineering Reports and Tools Critical Project Status Spreadsheets o Project Distribution o Annual Contracts o Survey Electrical Consumption Reports o Pumping Stations o Treatment Plant o Cogeneration Facility Pump Selections (not associated with design projects) RDMS SCADA Granite Mapinfo ArcGIS Miscellaneous Software and Spreadsheets o Pipeflo software o Wind load software o Restraint Joint software o Miscellaneous Calculation Spreadsheets - Concrete Design, Flow Calculation, etc. Miscellaneous Engineering Reports Review of Purchasing Contracts Technical Standard Updates Project Bid Tabs used for generating project estimates Consultants CCNA/RFQ and Pick 3 Qualifications Proposals and Work Orders Reports 33

Enterprise Content Management Information Taxonomy - January 2012

Invoices Templates PTW Startup Permits o FDEP o Right-of-Way (Hills. Co. and City) o CSX o FDOT Specifications o Workmanship and Materials o Technical Specifications Transmittal Forms Submittal Review Forms Work Order Forms Pump Station Analysis AutoCAD Civil 3D GIS o MapInfo o ArcInfo PipeFLO Utility Review & Coordination Correspondance Templates FDOT Hillsborough County City of Tampa General Utility Review ROW permit review Utility Information Request o Planning (See Planning Section Documents.docx) Capital Improvement planning Fiscal budget information Capital improvement plans Wastewater Facility Assessments and Supporting Information 34

Enterprise Content Management Information Taxonomy - January 2012

o Facility Analysis Results and Data o Manhole Inspection Results o Force main Testing Results o Assessment Studies Wastewater Permitting Information Service Requests Availability of Service City Code and Technical Standards Miscellaneous Service Account Information Land Development Coordination Rezoning Information Right of Way Vacating Information Release of Easement Information Comprehensive Plan Information Real Estate Issues Regulatory Compliance Wastewater Collection o Admin SOPs Overflow Reports Regulatory Agencies Evaluations HR Skill Matrix Collections Performance Tests Certification Training Message Center Claims Financial Reporting Customer Service Orientation o Utility Support Utility Locate Tickets Sewer Service Tickets Grease Hauler Certifications Meter Inspections & Installations 35

Enterprise Content Management Information Taxonomy - January 2012

Fleet Maintenance Records Mechanic Service Tickets Fixed Assets o Maintenance Teams Daily Activity Sheets Equipment And Material Check Sheets Blowbacks Work Order Service Tickets MOT and Right of Way Permits Sunshine One Call Tickets Manhole Inspections Run Sheets Lateral Locate Plugs o Engineering Support Daily Activity Sheets Surveys Installs As-Builts Valve Locate 30 Day Plans Work Package Performance Metrics Tap Locations Advanced Wastewater Treatment Plant o Administration Permits Contracts Policies o Safety Courses SOPs o Laboratory Monthly Reports Annual Reports o Industrial Waste Site Visits o Pump Stations 36

Enterprise Content Management Information Taxonomy - January 2012

Station Information SOPs o Plant Maintenance SOPs Operations SOPs Water Citywide Water Conservation Awareness Program Customer Support Call Center Engineering o Planning o Design, Drafting, and Records Meter Installation Meter Maintenance Meter Reading Utility Accounting & Billing Utility Distribution & Consumer Services o Consumer Inquiries, Utility Account Services & System Maintenance Requests o Delinquent Utility Bill Collection o Rate Structure Analysis Development o Water Distribution System Management o Water, Wastewater & Solid Waste Services Monthly Utility Billing Water Delivery Water System and Services Maintenance and Repair Water Treatment

37