ASSESSMENT AND CERTIFICATON REGULATION 1. GENERAL 1.

1 The Assessment and Certification Regulation is applicable to all clients who are certified by Guardian Independent Certification Pte Ltd (GIC) 1.2 GIC is a private limited company, financed through paid-up shares, is accredited by the Singapore Accreditation Council (SAC). 1.3 GIC offers management systems certification services within the accredited scope granted (the Services). The Services provides an independent audit and certification of an applicants management system against a recognised and appropriate standard. 2. REQUEST& APPLICATION FOR CERTIFICATION SERVICES 2.1 Clients can request for the Services by sending an email to admin@gicg.com.sg to receive a questionnaire. Clients will fill detailed information about the scope of their operations in the questionnaire and return it for GICs review on their request for the Services. If GI C accepts the request, GIC prepares a quotation for clients acceptance. GIC reserves the right to decline any request for the Services and would give the clients the reason for non-acceptance. 2.2 Upon acceptance of the quotation, clients must complete the Registration Form and return to GIC with a cheque payment of the application fee. The Registration Form, together with the quotation upon mutual acceptance by GIC and clients, serves as the contracting agreement with GIC to provide the Services. 3. RIGHTS & RESPONSIBILITIES OF GIC 3.1 GIC reserves the rights and responsibilities for the Services. These include the rights to grant, maintain, extend, reduce, suspend, and withdraw of certification approval. 3.2 GIC understands the importance of and is committed to impartiality in providing the Services. GIC manages any conflict of interest to ensure objectivity of its certification assessment. 3.3 GIC will not market or offer the Services as being linked with the activities of an organisation that provides management system consultancy. GIC will take action to correct inappropriate claims by any consultancy organisation stating or implying that certification would be simpler, easier, faster, or less expensive if GICs Services are used. GIC will not state or imply that certification would be simpler, easier, faster or less expensive if a specified consultancy organisation is used. 3.4 GIC grants the certification based on its review and audit of information, documents and samples provided by clients during the performance of the Services. GIC cannot be held liable for any inaccuracies, omissions or errors in the approved certification, audit reports and/or any documents issued to clients by GIC in the performance of the Services. 3.5The certification granted by GIC does not exempt clients from their legal obligations required of the services or products. Client is solely liable for any defects in their services and products and

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shall protect and indemnify GIC from any and all claims, costs, expense, loss or damage and liability made by certified clients as a result of their failure to maintain their management systems and /or of any negligent act. 3.6 GIC reserves the right to revise the certification scheme requirement or any normative requirement for certification. GIC would give due notice to clients of any changes and for their compliance with any new requirement. 3.7 GIC shall take appropriate actions with clients to deal with incorrect references to certification status and/or misleading use of certification documents, marks and audit reports. Such actions include requests for correction and corrective actions, suspension, withdrawal of certification, and if necessary, legal action. 3.8 GIC shall not be liable for any cost, losses or charges incurred by the Clients in the event that the performance of the Services and/or GICs obligations under the agreement is hindered or is caused to be delayed by any default, act or negligence of the Clients. 4. RIGHTS & RESPONSIBILITIES OF CLIENTS 4.1 Clients must have a Management Representative (MR) who is responsible to ensure their management system meets the requirements of the relevant management system standard. The MR will be the contact person between GIC and clients. The MR shall ensure that all documentation provided to GIC does not infringe any copyright, trademarks, licenses and any intellectual property rights of any party. 4.2 Clients have the right to object to the inclusion of any auditor proposed by GIC for the performance of the Services, on the grounds of competency or possible conflicts of interest. 4.3 Clients shall, with reasonable diligence, co-operate with GIC in its provision of the Services by providing access to its premises, personnel, documentation required for the proper conduct of the Services. Clients shall obtain necessary consents to facilitate GICs auditors entry into its premises and to accommodate, where applicable, the presence of observers. Clients shall also ensure a safe and secure working condition on site during the performance of the Services. Clients shall inform GIC and its auditors of requirements to comply with any health, safety and security regulations applicable to its premises. 4.4 Clients shall pay the fees for the Services invoiced by GIC in full and promptly on the due date. GIC may impose an interest charge of 10%, compounded monthly on sum outstanding until the payment is made. The fees and other charges are excluding of prevailing GST. 4.5 Clients who are granted certification approvals shall inform GIC without delay, of matters that may affect the capability of their management system to continue fulfilling the required standard used for certification and approval. These changes include, but not limited to: The legal, commercial, organisational status or ownership Organisation and management, eg. Key managerial, decision making or technical staff

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Contact address and sites Scope of operations under the certified management system Major changes to the management system and processes

4.6 Clients who are granted certification approvals shall:Conforms to the requirement of GIC when making references to its certification status in any communication media such as in brochures, the internet, advertising and other documents Not to make or allow any misleading statement regarding its certification and do not use or allow the use of a certification document or any part of it in a misleading manner Not continue its use of all advertising matter that contains a reference to certification if clients certification is suspended or withdrawn. Amend any communication and /or advertising collaterals when its scope of certification has been reduced Not allow reference to its management system certification to be used to imply that GIC certifies its product, service or process Not imply that the certification applies to activities outside the scope of certification Not use its certification in any manner that brings GIC and its certification system into disrepute and loss of public trust. 4.7 Clients who are granted certification approvals who intend to discontinue their certification shall notify GIC in writing at least two (2) months before the due date of the next surveillance audit. 4.8 Clients shall indemnify GIC against any costs, losses or charges sustained or incurred by the Clients arising from their judgement, decision and/or actions taken on the basis of the information given in the audit report provided and certificate of approval issued by GIC. 5. CONFIDENTIALITY 5.1 GIC safeguards Clients information obtained or created during the performance of the Services. 5.2 GIC will divulge only Clients information detailed on the certification approval. GIC will inform Clients in advance, of confidential information required to be make available by law and/or governing regulations to third party, eg government agencies, accreditation bodies, 6. FEES AND PAYMENT 6.1 The fees payable for the Services are as follows: Application fee for initial registration and documentation examination Assessment fee for initial assessment and issuance of the certificate Reassessment fee, applicable should clients fail the initial assessment Surveillance fee for certification maintenance

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The details of the fee are given in the quotation and will remain in force for a period of three (3) years. 6.2 The fees payable will be invoiced accordingly and must be paid prior to its respective assessments. 7. GICs CERTIFICATION PROCESS 7.1 Stage 1 Audit 7.1.1 Clients will submit their management system documentation for GICs appointed auditor(s) to preview and examine to determine the clients system r eadiness for stage 2 audit. 7.1.2 Prior to the conduct of documentation preview, the appointment of the auditor(s)will be made known to the clients. Clients have the right to object to the inclusion of any auditor proposed by GIC on the grounds of competency or possible conflicts of interest. 7.1.3 GIC could repeat its stage 1 audit if it determines that clients are not ready to proceed with the Stage 2 audit. 7.1.4 GIC may amend the agreement with Clients if it determines that adjustments to the stage 2 audit are necessary, eg. Change in scope, sites, audit man-days, auditors 7.2 Stage 2 Audit 7.2.1 Clients will be given an audit plan prior to the start of the audit. The audit team will meet with the clients management to discuss the conduct of the audit and the audit process, including nonconformities, observations and improvement opportunities identified during the audit. 7.2.2 The audit team will prepare an audit report detailing the findings, nature of corrective actions to be taken and the scope of certification to the clients management after the audit. 7.3 Granting of Certification Approval 7.3.1 GIC will grant Clients its certification approval when Clients complete all agreed corrective actions and are accepted by GICs auditors. The certificate issued to Clients detail the scope of the management system found compliant at the time of audit. The certificate remains the property of GIC. 7.4 Surveillance audit GIC performs a minimum of one (1) surveillance audit annually to ensure Clients maintained its management system to meet the requirements of the certification. The surveillance audit program is on-going and is agreed with the Clients in the contracting agreement. Clients would be given reasonable time to complete all agreed corrective actions on non-conformities raised at the surveillance audit. 7.5 Re-Certification GIC performs a re-certification of clients management system every three (3) years after the initial certification approvals. Subject to the satisfactory outcomes of the surveillance audits and the recertification audit, GIC will re-issue the certification approvals to the clients. Clients shall be

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required to complete the re-certification audit and obtain certification approvals before the expiry date of the current certification approvals to ensure continuity of the certification. 8. SUSPENSION, WITHDRAWAL, CANCELLATION OF CERTIFICATION APPROVALS GIC reserves the right to suspend, withdraw, or cancel the certification approvals of clients by giving notice to clients of GICs intention. GIC would brief its clients of the intention and will give clients reasonable time to take corrective actions before making the final decision on the action to be taken. GIC reserves the right to publish on its on-line client directory such actions taken. 9. EXTENDING OR REDUCING THE SCOPE OF CERTIFICATION GIC reserves the right to extend or reduce the scope of certification approvals of clients upon undertaking necessary review and/or any audit activities to decide whether or not the extension may be granted or reduce the scope of certification to exclude the parts not meeting requirements. GIC will notify client on action to be taken and reserves the right to publish on its on-line client directory such actions taken. 10. CLIENTS REGISTRY GIC maintains a registry of its certified clients, which list the clients contact, addresses and certified scope as detail in the certification approvals. The registry is regularly updated, at least every six (6) months. The published information in the registry is made available on GICs website to any enquirer. 11. USE OF CERTIFICATION MARK 10.1 Clients will be provided with instructions on the use and application of the GIC and Accreditation Body Marks (the Marks) 10.2 Certified clients shall use the Marks in connection with the scope detail on the certification approvals. The Marks must always be accompanied with t he clients certificate number and is used only in conjunction with the certified clients name. Clients must not offer the certified scope from any other address that the address stated on the certificate except on related site(s). 10.3 The Marks must not be used in any way that would indicate product approvals. The Marks must not be used on a product or product packaging or in any manner that may imply product approvals. 10.4 The Marks shall not be used on laboratory test, calibration or inspection reports. 10.5 Certified clients shall discontinue the use of the Marks found unacceptable by GIC. Any statements deem misleading by GIC shall also be withdrawn promptly by the certified clients. 10.6 If certification approvals are suspended or withdrawn, certified clients shall immediately remove the Marks and all references to certification approvals. 12. COMPLAINTS, DISPUTES AND APPEALS

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11.1 Clients who may wish to make a complaint could submit in writing to the GIC management, stating specific details of the nature of the complaint. The GIC management will conduct an internal investigation and conclude its investigation with corrective actions where deem necessary. 11.2 GIC will notify certified clients of any complaint about them that is received from their customers or any other party. GIC would give certified clients reasonable time and opportunity to response to the nature of the complaint raised. GIC will investigate on the compliant and take appropriate actions. If the complaint relates to clients certified activities, GIC will examine the effectiveness of clients certified management system at the surveillance audits. 11.3 GIC requires certified clients to maintain a Com plaints File detailing their customers complaints and clients responses and corrective actions. GICs auditors will review any complaints and customer feedback during the surveillance and/or re-certification audits. 11.4 Clients may appeal and/or dispute any decision and/or actions taken by GIC by submitting in writing, the details to the GICs Scheme Manager for escalation actions to the GIC Independent Certification Board (the ICB). The ICB shall appoint suitable persons and/or an Appeal Committee to investigate and/or review into the disputes and/or appeals. The ICB shall impose appropriate remedial or conciliatory actions to resolve the disputes and/or appeals. Records of the ICBs deliberations are noted in the ICBs minutes. 11.5 If an appeal is raised, clients and GICs assessors will be called upon to state their case in private with the appointed Appeal Committee. The decision of the Appeal Committee shall be final and shall not be subjected to further appeals.

For more information, please email or contact us as follows: Guardian Independent Certification Pte Ltd 10 Ubi Crescent #04-52 UbiTechpark Singapore 408564 Tel: Fax: Email: +65 6742 3075 +65 6742 5495 admin@gicg.com.sg

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Appendix 1

1.1.1

GLOSSARY OF TERMS

a. Company This is the registered company GUARDIAN INDEPENDENT CERTIFICATION PTE LTD. b. Independent Certification Board (ICB) This is the committee established to control the certification process. c. Scheme Manager This is the person appointed to ensure impartiality of the Scheme. d. Auditor This is qualified and experienced Lead Auditor r appointed by GIC for assessment and surveillance assignments. e. Management System Standard This is the standard against which an applicant or organization is assessed. Other normatives may be used that are recognized by the accreditation body. (These include but are not limited to ISO9001, SS 506/OHSAS 18001 etc) f. Management System These are the documented processes, which are established to meet the requirements of the ruling management system standard.

g. Enquirer This is an organization that requests information regarding the Scheme.

h. Appeals Committee This is a committee appointed to hear any appeal regarding assessment and certification. A committee will be appointed for each appeal and will consist of a chairman and at one member. None of the committee will have any conflicting interests in or personal relationships with the subject of the appeal. i. Certification Approvals This is a certificate of assessment issued to an organisation that has been assessed as having a management system that meets the requirements of the standard. Certified Clients This is the certificate holder SAC Singapore Accreditation Council is a national recognized body that accredits GIC against defined product codes.

j.

l.

m. Marks These are the logosthat can be used by the certified clients.

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1.2

Appendix 2 ADVERTISING LOGO AND MARK OF ACCREDITED REGISTRATION - SAC

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