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CommonLEFAQ
2. When trying to login using the CLE GUI, I get web service call failed message, why?
Thewebservicecallfailure(HTTPstatuscode12029)couldhappenforcoupleofreasons: TheCLEBWenginehostingthewebservicesfortheCLEGUIisnotrunning.TheCLEBW engineshouldbestartedinorderfortheGUItowork. ThehostinformationSettings.xmlisnotconfiguredcorrectly.Thehostinformationshould bethehostwheretheGUIwebservicesarerunning.
2/21/20124:40PM
CommonLEFAQ
4. Why am I not able to access any CLE Core Services from the UI?
Thisisacommonproblem(canoccurinbothIEandFirefox),usuallyfacedbecauseofthefollowing reasons: Browsersecurityissues. Subdomainissues:TheUIandCLECoremaybeindifferentsubdomains. PortsrequiredbyCLEbeingnonexistent,inaccessibleorbehindafirewall.
5. Why does CLE UI work in some environments but does not work in others?
Theissueissimilartotheabovequestionpertainingtodomainsandbrowsersecurity.
6. After configuring the notification frequency interval, why do I still get multiple notifications within the configured notification frequency interval?
Thisissueusuallyoccurswhenyouhaveaburstofexceptionsofthesameexceptioncodeforthe configuration.Inordertoprovideadequateperformance,theexceptionmanagementis implementedasconcurrentjobs.Assuch,thenotificationdatabasetablemaynotbeupdatedas notifiedintimeinsuchsituation,thusmultiplenotificationsaresent.
2/21/20124:40PM
CommonLEFAQ
7. My Exception and/or Log Request starter processes got suspended. How do I restart them?
TheJMSlistenersforlogandexceptionmanagementaresuspendedbydesignwhenthereareissues withthedatabaseserver.YoucanrestartsuspendedprocessesfromTIBCOAdministrator.
8. My Client wants to add new features or make customizations to CLE. What should I do?
YoucansendtheenhancementrequeststoCLEdevelopmentteamandtheywilllogthemfor considerationforinclusioninfutureCLEversionsdependingonthepopularityoftherequest. Immediatefeaturedevelopmentsandclientspecificfunctionalityshouldbehandledbytheonsite PSGconsultant.TheCLEsourcecodeisavailableintheCLEPackageandcanbemodifiedor customizedbythePSGconsultantsbasedonrequirement.
9. I have discovered some issues in CLE, how do I report the issue and get it fixed?
PleasesendtherelevantdetailstotheCLEdevelopmentteam.Ifyouhavealreadyfixedthe problems,pleasesendtheupdatedcodeorsteps.
10. Based on my CLE usage experience, I have suggestions and feature requests, where do I submit them?
PleasesendanyfeedbacktotheCLEdevelopmentteamorsendtotheCLEusersemailaliasor throughTibbr.
11. When will requested features be added to future update or versions of CLE?
SinceCLEisnotaproductbutaPSGsolution,newfeaturesandenhancementaredevelopedbased onresourceavailability.ThereisnodefinedtimelinesforeachreleaseofCLEoritsupgrade.
2/21/20124:40PM