Vous êtes sur la page 1sur 1

Abdul Aziz Ahmad Safian, Manager, Ultimate Fitness Malaysia Sdn. Bhd.

1 Utama, Bandar Utama, LG 3512, Lower Ground Floor, 1 Utama Shopping Centre, 47800 Petaling Jaya, Selangor. 26th April 2013 Ms. Joanna Tan, No. 18, Persiaran Bakawali, Kota Damansara PJU5, 47810 Petaling Jaya, Selangor. Dear Ms., APOLOGY FOR YOUR TERMINATION OF MEMBERSHIP I am writing to express my apology and sorry for the unacceptable service you received from our gymnasium especially termination of your membership. I really do appreciate your willingness to share your experience and trouble you faced with us. It is only through the feedback and responds from the customer like you, we can detect the problem and correct them. Based on our investigation, we found that Irina is guilty because she was acted on her own accord without the managements knowledge. She will be dismissed. Our staff is trained to prioritize the customer. In fact, I have talked to everyone and make sure this situation will not occur in future. In settling your termination issue, I am happy to announce that your membership termination has been revoked. As a symbol of gratitude, we are giving you two months free membership fee. You are entitled to use our facilities for free within two months starting the day you receive this letter. I am truly sorry for your experience with our company, and I hope you will give us future opportunities to provide the level of service that you expect and deserve. You are very important to us! If I can do anything else to ensure your future satisfaction, please contact me at 013-4567890 or manager@ufm.com.my. Sincerely,

Abdul Aziz Ahmad Safian, Manager, Ultimate Fitness Malaysia Sdn. Bhd.