ANALYZING BUSINESS PROCESSES

FOR
AN ENTERPRISE SYSTEM

ASSIGNMENT NO 2

CASE STUDY

SUBMITTED BY : NAJMA JAVED

(013.06)
SIDRA TANWEER
(228.06)

QUESTION NO : 1
OUTPUTS OF THE PROCESS
The output of the process is as followed
• Data is entered after the customer call fax or email for the order
• Whole customer information is noted down by the customer representative
• The customer representative then check for the nearest warehouse to supply
the customer order
• The customer representative suggest the delivery date to the customer
• If the order is not sufficient in the warehouse the representative identifies the
other warehouse that is to the closest link
• The credit requirements are then made
• The order is delivered to the customer

DIAGRAM OF THE ORDER PROCESS

QUESTION NO 2

OTHER MAJOR BUSINESS PROCESSES IMPACTED BY THE ORDER

PROCESS
The other major business processes can also be impacted by the order process
system .as we know that business process refers to the set of logically related
activities for accomplishing a specific results.
The orders processing system in the company requires cooperation among sales
function (receiving the order and entering the order) which may also include other
business processes which are
Manufacturing and production
• Assembling the product
• Checking the quality
• Producing bills of materials
Sales and marketing
• Identifying customers
• Product awareness
• Selling the product
Finance and accounting
• Paying creditors
• Creating financial statements
• Managing cash accounts
Human resource
• Hiring employees
• Evaluating employee’s job performance
• Enrolling employees in benefit programs

QUESTION NO 3

The process can be made more efficient by adopting the following measures
The order recording is made through software systems. This will ensure the data
recording without any errors and mistakes. The software systems will help make
the data to be recorded in a more systematic way where data can be retrieved more
easily and can be stored on magnetic tapes and other devices.tus the threat to steal
or misplacement of data becomes to least
The order should be taken by one individual and recorded by the same so that a
check is made with including all the necessary information of the customers
The customer should be provided with the supplier closest to the customers pick up
point
Platform independence and standard tools are also very important that can be
adopted for efficient processing
The standardized processing system will ensure the without error processing where
all the order taking methodologies are similar to what the others are doing.

QUESTION NO 4

FOR ORDER ENTRY STAFF

The system will facilitate the data entry staff in way that each data is recorded
according to the amount of sales made. this will make a separation among the
purchasing pattern and thus the staff can made decisions accordingly. for example.
that if customer A always buy the same chemical on a specified day. if some day
the customer forgets to specify any item the order entry staff can identify his
ordering pattern and can rectify the order by further confirming with the customer

FOR CORPORATE MANAGEMENT

The corporate management can identify the sales pattern with the help of this
system .thus they can record how much they shuld have in their inventory and
warehouses
The system provides the overview of the locality of the customers this can help
managers to locate their ware houses nearer and closest to their customers to
reduce the time of delivery. This system on the other hand can create high
customer value and satisfaction
 QUESTION NO 5

QUESTION NO 6
IMPACT ON ORDER PROCESSING
The impact on order processing and other parts because of the lack of functionality
are the following
• The inventory system control can not be managed properly and thus result
the over flow or excess of inventory level while on the other hand it can also
show the lack or inadequate inventory when the system counts inventory to
the material that is still under the inspection of the quality control
• If the system lack to record which customers fall in the category of tax
exemption then the customer value chain and satisfaction can be disrupted
 • The last lack of functionality will result to the double ordering delivery date
set back because of the different date for the back ordered item that are
currently out of stock.
These systems can create serious problems in all the management and business
processes the software systems and processes should be such made that it guards
the effective business processes without any delaying and late delivery problems