COURSE TITLES:

2012 Labor Law Round Up Adaptive Radiation and Evolution: A Case Study using Hawaiian Forest Birds Americans With Disabilities Act and Transition Plans An Introduction to Working with Volunteers Animal Show Development Art of the Capital Campaign Attracting (and Keeping) New Supporters in the Digital, Engagement Age AZA Government Affairs What happens in DC doesnt stay in DC Becoming a World Famous Mentor Best Practices in Red Panda Management Bioinspiration: A Novel Activity to Engage Students in Creativity and STEM Biomimicry/Bioinspiration: a novel activity to further conservation involving engineers, business, and San Diego Zoo Global Blended Learning Bloodborne Pathogens Browse - The Role of Botanical Collections to Support Zoological Collections Building a Broader Base for Zoo-Based Conservation: Engaging Non-Traditional Conservationists California Condor Conservation Child Abuse Prevention and Awareness Child Abuse Prevention and Awareness for Supervisors and Managers Climate Change and the Polar Bear Communicating in a World of Social Media Compilation Communicating in the World of Social Media: Understanding Social Media Communicating in the World of Social Media: Types of Social Media Communicating in the World of Social Media: Social Media in the Workplace Communicating in the World of Social Media: Social Media Marketing and Support Communication Fundamentals Compilation Communication Fundamentals: The Planning Worksheet Communication Fundamentals: Writing Skills Communication Fundamentals: Patterns of Development Communication Fundamentals: Letters Communication Fundamentals: Memos, E-Mail and Other Communications Communication Fundamentals: Reports Communication in the Workplace: Resolving Conflict

 Communication in the Workplace: Negotiating with Coworkers Compliance and Human Resources Comprehensive Compilation Sarbanes-Oxley Act: Overview, Disclosures, and Reporting Managing Within the Law: FLSA & State Wage-Hour Law Managing Within the Law: Freedom of Religion in the Workplace Managing Within the Law: Freedom of Speech in the Workplace Managing Within the Law: Legal Guidelines for Interviewing Managing Within the Law: Preventing Sexual Harassment - Manager Version Managing Within the Law: Respecting Employees Individual Rights Managing Within the Law: Top Ten Ways for a Manager to Stay Out of Jail Managing Within the Law: Preventing Lawsuits Managing Within the Law: Wrongful Termination Managing Within the Law: Wrongful Termination (Presentation Style) Managing Within the Law: Family and Medical Leave Act Managing Within the Law: Family and Medical Leave Act as of 2009 Managing Within the Law: Drug and Alcohol Abuse in the Workplace Sarbanes-Oxley Act: Standards, Regulations, and Penalties Sexual Harassment: What Is Harassment? Sexual Harassment: Prevention and Response Sexual Harassment Awareness for Managers: Defining Harassment Sexual Harassment Awareness for Managers: Handling Complaints Managing Within the Law: At Will Employment Managing Within the Law: Complying with ADA Requirements as of 2009 Managing Within the Law: Complying with ADA Requirements Managing Within the Law: Discrimination Managing Within the Law: Discrimination (Presentation Style) Conducting Conservation Projects in the Field: Education, Culture & Ethics Conducting World Class Employee Investigations Conservation Education: A Brief History, Current Challenges and Future Directions Creating a World Famous Culture in your Workplace Creating a World Famous Customer Service Training Program Creating a World Famous Employee Communications Strategy Creating and Implementing an Effective Strategic Plan for Your Organization Creatively Implementing a 360 Program on a Budget Customer Service Comprehensive Compilation Customer Service for Managers: Setting Standards

 Customer Service for Managers: Keeping Loyal Customers Customer Service for Managers: Keeping Loyal Customers Customer Service Fundamentals: Framework for Success Customer Service Fundamentals: Communication Skills Customer Service Fundamentals: Communication Methods Customer Service Fundamentals: Delighting Your Customers Customer Service Fundamentals: Handling Complaints Data Collection: Videos, Check-sheets & Archives Design and Construction Process for Exhibits at the San Diego Zoo Design and Evaluation of a Zoo-Based Professional Development Program for Life Science Teachers Disaster Preparedness Draft Presentation: Storyboard of Results Draft Publication: Writing for Peer Review Effective Onboarding - the San Diego Zoo Way! Effectively Managing an Employee Engagement and Satisfaction Survey Elephant Management: The Next Generation Emergency and Crisis Communications Emergency and Crisis Management Emergency and Crisis Planning Engaging Your Employees in a World Famous Way Environmental Enrichment and Adaptive Relevance in Zoos Finance & Budgeting for Nonprofit Organizations Finance and Accounting Compilation Finance: Building Budgets That Affect Reality Finance: Capitalize Your Capital Finance: Cash Flow Analysis Finance: Key Financial Ratios Finance: Linking Financial Management with Organizational Goals Finance: Understanding Financial Statements Finance: The Budget Blues FrogWatch USA Chapter Coordinator FrogWatch USA Volunteer Fundamentals of Animal Learning Generational Differences - Managing The Complexity Getting Your Board Involved in Your Development Efforts Global Amphibian Decline: Using Real-World Conservation Issues to Engage Students

Government Regulations and Inspection Readiness Grasslands: North Americas endangered ecosystem Green Practices Grow and Thrive while Becoming Greener Hand Rearing Avian Neonates Hosting a World Famous Summer Internship Program How a Holistic Approach can Help to Better Answer Conservation Questions How to Find an Extra 30 Minutes a Day for Training and Enrichment! HR Strategic Planning In Ovo Sexing Innovation in the Workplace Compilation Innovation in the Workplace: Defining Innovation and Determining Your Point of View Innovation in the Workplace: Identifying the Enemies of Ideas and Innovation Innovation in the Workplace: Asking Questions Innovation in the Workplace: Harnessing Energy Innovation in the Workplace: Creating Ideas Innovation in the Workplace: Measuring Success Inquiry Questions: Bridging Science and Practice Introduction to Nutrition Leaders Shape the Future Making Social Media Work for Your Organization Management and Leadership Compilation Management Fundamentals: Functions of Front-Line Management Managing Change: Working with Individuals Motivation: Leading with a Vision Motivation: Communicating Motivation: Rewarding and Correcting Motivation: Performance and Training Motivation: Building Trust Motivation Methods and Strategies: Leading for Commitment Teams That Work: Building Effective Teams Managing Change: Leading the Team Managing Change: Refocusing Yourself Managerial Finance and Accounting Management Skills: Ready! Set! Manage! Management Skills: Motivating

 Management Skills: Planning Management Skills: Communication Management Skills: Getting Input Management Skills: Dealing with Challenging People and Times Management Skills: Building Success Teams That Work: Leading Effective Teams Managerial Finance and Accounting Mapping Your Performance and Talent Strategy for Results Marketing and Sales Comprehensive Compilation Sales and Marketing: E-Mail Marketing Sales and Marketing: Keys to a Successful Marketing Campaign Sales and Marketing: Getting Out of a Sales Slump Sales and Marketing: Closing A Sale Track Selling Step 7: Cement the Sale Track Selling Step 6: Act of Commitment Track Selling Step 5: Fill the Need Track Selling Step 4: Sell the Company Track Selling Step 3: Agreement On Need Track Selling Step 2: Qualification Track Selling Step 1: Approach Sales and Marketing: The Influence Edge and Sales Sales and Marketing: Target Your Market Sales and Marketing: Sales Skills for Call Centers Sales and Marketing: New Rules of Online Advertising Sales and Marketing: Marketing Your Web Site Sales and Marketing: Guerrilla Trade Show Selling Sales and Marketing: Guerrilla Marketing Sales and Marketing: Making A Gatekeeper an Ally Measuring Your Volunteer Programs Success Microsoft Software Comprehensive Compilation Office 2007: Navigating the New Interface Windows 7: Features Office 2010: SharePoint Office 2010: Access Office 2010: Outlook Office 2010: PowerPoint

 Office 2010: Excel Office 2010: Word Office 2010: Common Features Office 2007: Common Tasks Office 2007: Outlook Office 2007: Access Office 2007: PowerPoint Office 2007: Excel Office 2007: Word Windows 7: Applications Navigating the Information Jungle: A Zoo Professionals Guide to Online Research Neonatal Ungulates Nonprofit Program Development Nonprofit Program Evaluation Nonprofit Program Marketing Operant Conditioning and Behavior Management Presentation Fundamentals Compilation Presentation Fundamentals: Preparing for a Presentation Presentation Fundamentals: Developing an Effective Message Presentation Fundamentals: Improving Delivery Skills Presentation Fundamentals: Using PowerPoint and Other Visuals Project Management Compilation Project Management from a People Perspective: Working Across Departments Project Management from a People Perspective: Building and Leading a Team Project Management from a People Perspective: Managing Project Stakeholders Project Management from a People Perspective: Communicating Effectively Project Management from a People Perspective: Key Documentation Six Sigma Fundamentals Six Sigma Deployment Roadmap Lasting Six Sigma Project Management from a People Perspective: Balancing Multiple Projects Record Keeping Research Design: Sampling Protocols Research Implications for Practical Decisions Researching and Writing Grants Roaring Rewards: Creating a World Famous Employee Recognition Program

Saving the Tuatara: Habitat Restoration on Stephens Island, New Zealand Setting & Maintaining Brand Standards: Guest Feedback & Survey Tools Seven Secrets to Effective Public Speaking Simple Statistical Analysis: Non-parametric Solving Behavioral Problems. Aggression Its Causes and Solutions for its Reduction Special Events & Nighttime Promotions Starting Your Nonprofit Strategies for Managing Risk Studbooks 101 The Americans with Disabilities Act The Basics of Operant Conditioning The California Condor: History, Conservation, Breeding & the Future The Fundamentals of Animal Learning The Latest and Greatest in Employee Benefits The Value of Biodiversity and its Link to Human Welfare Transitioning Three Raptors to an Operant Conditioning Program Vertebrate Ethology Series: Team Building and Collaborative Research Video Analysis: Activities and Events Volunteer Recognition on a Next-to-Nothing Budget Volunteers and Change Management Who Needs Events? How Events Can Serve Your Organization Working Safely with Dangerous Animals Working with Clouded Leopards in Thailand World Class Innovations in Human Resources Worms, Germs and You (Introduction to Zoonotic Disease) Writing the Annual Development Plan Zoo Exhibit Design: Past, Present and Future Zoonotic Disease and Biosecurity