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HEADLINE TRAINING CROSS FUNCTIONAL LEADERSHIP POLICY & PROCEDURE DEVELOPMENT SUMMARY Highly gifted Learning and Talent

nt Development professional with an extensive experience of over 25 years in Project Management, Training, Leadership Development and Instructional Design across a wide array of industries ranging from Accounts, Finance, BPO, L&D and Banking. Skilled in motivating training professionals to excel; possess expertise in project management of enterprise-level training rollouts. Accomplished in optimally utilizing multimedia and Internet/Intranet technology as learning mediums. Exhaustive experience in selecting, testing and administering Learning Management Systems & in authoring training material in diverse geographies. Proven track record of achieving results and positively impacting business issues via people and organizational savvy skills. In the course of my extensive association with reputed organizations in Accounts, Finance, BPO, L&D and Banking, I have contributed strategic inputs to revitalize business set up enabling it to succeed and exceed performance benchmarks in the backdrop of globally competitive business scenario. Steer strategic learning and development initiatives and solutions involving Teams & Business Units for Leadership, Management and Sales Development, Product, Process, Compliance, Domain, Risk and Induction Training. Have successfully designed and implemented performance management and motivation plans and delivered refreshers in product, software, and processes to enhance productivity and efficiency. My expertise lies in Process Improvement: I have been successful in creating, developing, conducting and supervising training programs for employees using blended learning concepts, including stand-up, one-onone and online training. My expertise lies in imparting learning and development solutions, instructional design and processes, building employee value, driving vision, directing change management initiatives and leadership development programs, as well as other organizational development needs identified through employee surveys, interviews, 360-degree assessments, focus groups, and observation. Single-handedly revamped ABC Companys Learning and Development Function due to which ABC was accredited with various internal and external recognitions. The outcome has been a steady rate of success in maximizing corporate performance, enhancing performance levels and employee satisfaction, driving growth and productivity. SKILLS Streamlining Training Policy & Processes Building Organizational Capability Corporate Training & Development Training Needs Analysis Effectiveness Evaluation Performance Management Process Improvement Team Management Design and Content Development Start-up / New Ventures Initiatives Performance Improvement Organizational Needs Assessment Talent Development and Management Turn Around Management Change Management

EXPERIENCE Company Name ABC Learning and Consulting Services, January XXXX - Present Title L&D Consultant Description Providing consultancy to individuals and organizations to d evelop, manage and evaluate training and organizational effectiveness strategies that promote the development of a skilled, high-performing, motivated workforce Examine current performance, processes and services and provide recommendations regarding process improvements Facilitate learning and development solutions to attain organizations strategic objectives Analyze performance metrics and communicate it to individuals and management XXXX January XXXX XXXX - XXXX XXXX XXXX XXXX - XXXX XXXX - XXXX XXXX - XXXX MAJOR ACCOMPLISHMENTS Led the efforts across initiating a Green Belt Project to enhance C-sat Scores for increasing Indicative C-sat Score from 4.05 to 4.86 (20% increase) Entrusted with the task of making Sales Presentation for prospective business and provide Business development support in training-related client presentations Successfully designed Training Plans for RFP for Critical clients.

Functional head for Training & Quality, DEF Company Head of Department (Culture Training & Behavior), GHI Company Head Training, JKL Bank Head Training, IMN Insurance Company Ltd Head Training, XYZ Insurance Trainer, PCQ

EDUCATION/ CERTIFICATIONS Diploma in Training & Development Diploma in Learning & Development IMT, Delhi London School of Management

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