Table of Contents:

Things to Consider Before Buying a Computer What is the Main Purpose of the Computer Computer Terminology Operating Systems and Software Applications Windows 2000 Windows XP OS/2 Linux Productivity Software Hardware Processor Paranoia SIMM, DIMM, and RIMM Memory The Memory Bottleneck ISA and PCI Bus Slots ATA Versus Ultra ATA Serial ATA Universal Serial Bus High Performance Serial Bus Digital Versatile Disc Accelerated Graphics Port Internet Service Providers Modems K56flex ISDN DSL Cable Modems Wireless What Type of Configuration Do You Need Complete System Bundles Sources for Information Computer Salesmen Still Don't Know What to Buy? Is WebTV an Option? Computer Superstores and Other Outlets Computer Stores Computer Discount Warehouse CompUSA Dell Computers Gateway Computers PC Connections Shopping Tips Take a Course In Closing...

Things to Consider Before Buying a Computer In the initial stages of determining what sort of computer you need to get, at some point you need to ask yourself, what am I going to be using the computer for? Whether you intend to write papers for class, surf the World Wide Web, or just play computer games, you need to have an idea of what the minimum requirements the computer needs to have. If all you intend to do is just write letters using a DOS based word processing program, a 386 or 486 system with a couple megabytes of memory is more than adequate. If you want to use a Windows version of some word processing program, then your requirements go up a bit, particularly on the amount of RAM memory and hard disk space. If you want to be able to surf the Web and play some of the multimedia on-line virtual reality games, then you need a higher-end system, with more memory, more disk space, and a modem or network card to connect to the Internet. Once you determine what you need the computer for, the next question that you need to ask yourself is how much money I can afford to spend. If you are looking for a Pentium 4 based system, expect to pay around $800 to $1000 for a good quality system including software and a monitor. You will no doubt see systems advertised for less than this, but there is a good reason why these systems are cheaper and we will discuss this a little later in this document. Buy as much PC as you can afford. Don't cut corners on the main system unit (monitor, processor, memory, disk space, etc.). If you are short on cash, hold off on the printer or a software application or two that you really don't need right away. Remember, this system is going to last you at least 3 or 4 years or more and you don't want to start running out of disk space or memory in the first week that you have it because you trimmed down the amount of memory or got a smaller hard drive so that you could afford to buy 18 different versions of a screen saver program! Remember, you get what you pay for. If the price is cheap, most likely the components are cheap. For example, a good brand name 40 GB (Gigabyte) hard drive currently sells for $80 to $100. If a salesman talks you into their in-house brand for $20, make sure you have them throw in an extra set of rubber bands! Or a good quality 17 inch color SVGA monitor will typically go for somewhere in the range of $300 to $600. If the local computer store is selling a high-end model SVGA monitor for only $150, check to see if there is a crank on the side! If the PC of your dreams comes with Microsoft software, such as Office 2003, here is something you need to consider. Software that is purchased with a new computer has a special OEM (Original Equipment 2

Manufacturers) license. That OEM license is tied to that specific PC and can not be transferred (uninstalled/reinstalled) on another computer. So, if you replace your new PC in a couple years, you will also need to purchase all of the OEM licensed software. OEM licensed software can only be installed on the original computer the software was purchased with. If you replace your computer every 3-4 years as I do, you may want to consider purchasing a retail copy of the software rather than buying the software with the new computer. The retail software is available either on-line or from your local computer store. With a retail copy of the software, if you ever replace your computer, you can uninstall the software from the old computer and reinstall the retail licensed software on a new computer. Depending on the application, retail software is going to cost you about 50% more than the OEM software purchased with the computer, but it will save you money in the long run. Finally, give yourself some room to work. Shoot for a dollar amount but be willing to spend a couple hundred more to get exactly what you want and something that you'll be happy with. If you say I want the best computer graphics workstation made, but I don't want to spend more than $200, I say go buy yourself a 64-pack of Crayolas with some colored paper, because that's all you can afford. Be realistic! What is the Main Purpose of the Computer If you have made the decision to buy a computer, there must be a reason or need that you have to get one, other than I have $1200 burning a hole in my pocket and I need to get rid of it ! A good reason for buying a computer would be something like writing papers for a class or keeping track of your finances or business. A bad reason for buying a computer would be something like your best friend has one or everyone else you know has one, because you're probably never going to use it and you end up with a $1200 paper weight. Computer Terminology Before we get into our discussion of computers and components, there are a few terms that I should define first for those that are shopping for a computer for the first time: bits, bytes, megahertz, and gigahertz. These are the most common terms that are used to describe a computer's ability to store information and the speed in which it can process data.

Bits & Bytes Defined Computers only work with binary numbers. A binary number, or bit for short, is the smallest unit of information that is used by a computer and consists of one of two different characters, a 0 (zero) or a 1 (one). A 0 would refer to off or false or no, while a 1 would refer to on or true or yes. A simplified example of the use of a bit would be when the computer is booted up, it sends out a signal to the printer connected to the computer to see if it is ready to accept documents. Assuming that the printer is turned on and isn't ready yet, it would respond by sending back a 0 indicating no, I'm not ready. If the printer is ready, it would respond by sending back a 1 indicating yes, I am ready. When you see the speed rating of a communications device, such as a serial port or a modem, the speed will be listed in bps or bits per second. A modem that has a rating of 56K bps (since K refers to thousand, that is 56,000 bps) would have the capability to sending or receiving 56,000 0s and/or 1s in one second. Since sending out information 1 bit at a time can be rather time consuming for the computer, information is sent as a package of data or instructions called a byte. A byte is made up of 8 bits of information, such as 00000000 or 10101010. Most of a computer's specifications are represented in terms of bytes, such as the computer's memory capacity or the size of a disk drive. The following table lists the various terms and their associated values: Term bit byte kilobit kilobyte megabit megabyte gigabit gigabyte terabit terabyte Symbol b B Kb KB Mb MB Gb GB Tb TB Value 0 or 1 8 bits 1,024 bits 1,024 bytes 1,048,576 bits 1,048,576 bytes 1,073,741,824 bits 1,073,741,824 bytes 1,099,511,627,776 bits 1,099,511,627,776 bytes

Note in the above table that when referring to computers, the K (thousand) actually refers to 1,024 and not 1,000. Therefore, a document stored on the computer's hard drive that is listed as being 10 KB in size is actually 10,240 bytes (10 times 1,024) and not 10,000 bytes. If a computer contains 256 MB of memory, it actually contains 268,435,456 bytes (256 times 1,048,576) and not 256,000,000. Gigahertz Defined The speed of a computer depends on the amount of data its processor can manipulate in a given period of time and the processor's clock 4

speed. The clock speed of a processor is measured by the number of electronic pulses it can produce in a second. Clock speed is built into the processor and is measured in gigahertz (GHz). Since giga means billion and hertz means times (cycles) per second, 1.0 GHz is 1 billion times per second. The speed of older, slower processors was measured in megahertz (MHz). Since mega means million, 500 MHz is 500 million times per second. The electronic pulses affect the speed with which program instructions are executed because instructions are executed at predetermined intervals, which are timed by the electronic pulses. For example, if we had a computer than contained a processor that was running at 1 GHz and it executed an instruction every 100 pulses, it would process 10,000,000 instructions per second (1 billion divided by 100). If the computer had a 500 MHz processor and executed an instruction every 100 pulses, it would process 5,000,000 instructions per second (500 million divided by 100). The amount of data that the processor can handle is called the word size and refers to the number of bits of information that can be processed at a time. An Intel Pentium processor can handle 64-bit words or 64 bits (0s and 1s) of information at a time. The older 486 computers contained 32-bit processors and could only handle 32 bits of information at a time. Before you jump to conclusions, a 64-bit processor is not necessarily twice as fast as a 32-bit processor. The 64-bit processor may be more than twice as fast in performing some tasks, but less than twice as fast in performing others. Generally speaking though, a 64-bit processor is faster than a 32-bit processor, which in turn is faster than a 16-bit processor. We will discuss processing speed in more detail under the Processor Paranoia section below. Operating Systems and Software Applications The software applications that you get for your computer must be compatible. Once you determine which operating system you are going to run on your new computer (assuming that you have a choice) you can then select which software applications to get. Most software applications are available in each of these flavors, so the application does not necessarily determine which operating system you have to use. If you buy a complete computer system from a single outlet store as opposed to purchasing each of the components separately from different outlets, the complete system will most likely come with an operating system preinstalled, such as Microsoft Windows XP or Linux.

Windows 2000 A true multitasking, multithreaded, 32-bit operating system. It combines the best features of Windows 98 with the security, manageability and reliability of Windows NT. Some of the new features include safeguards that prevent important files and device drivers from being overwritten during a software installation, eliminates the need to reboot the computer after installing software applications, can run more applications and perform more tasks at the same time than Windows 95 or Windows 98, provides support for multiple processors and several hundred languages, faster data transfers with Universal Serial Bus (USB) and IEEE 1394 (discussed below), and it is rumored to be 25% faster than previous versions of Windows. There is also a tool that allows you to view a small thumbnail image of a multimedia or graphic file before you open it, a feature called Hibernate that will automatically turn your computer and monitor off at a set time, off-line viewing for files and folders, and Internet Connection Sharing that allows you to connect your Windows 2000 computer to the Internet (via dialup or other method) and then give network access to other computers in your home. Windows 2000 was replaced by Windows XP. Windows XP A multitasking, multithreaded, operating system that will be available in both 32-bit and 64-bit formats. There are two 32-bit versions of Windows XP, Windows XP Home Edition and Windows XP Professional. Both versions have the new Windows XP interface, advanced support for laptops, wireless connections, faster bootup and application startup times, advanced power management, a builtin Internet firewall, and support Internet Explorer 6.0 Privacy. In addition to this, the Windows XP Professional version has support for remote desktops, offline files and folders, multiprocessor support, file encryption, enhanced administrative functions (like Windows 2000), and a multi-lingual user interface. There is also a 64-bit version of Windows XP called (oddly enough) Windows XP 64-Bit Edition. The 64-bit edition is targetted at technical users working with high-end multimedia, engineering, and scientific applications. It contains all of the enhancements for the 32-bit versions of Windows XP plus it is optimized to run on the Intel Itanium processor and will initially support 16GB of RAM memory and up to 16TB (terabytes) of virtual memory.

Linux Free, 32-bit, multitasking, Unix-based operating system. Unlike the other operating systems listed here, Linux will run on a wide variety of platforms, from the old Intel 386 to a Sun Sparc. Although there are many sites that will allow you to download a Linux for free, I strongly suggest that you purchase an installation CD from a company like Redhat, it will make the installation a lot easier. Productivity Software Besides the operating system, you need to choose which software applications that you are going to need on your new computer. Most computer systems now come bundled with a suite of software applications, such as Microsoft Works,Microsoft Office, Corel Perfect Office, Lotus SmartSuite, or Sun Microsystems StarOffice. These suites of applications typically contain all the programs that you would need to run a small business. Microsoft Office comes with Word (word processor), Excel (spreadsheet), OutLook (calendar), PowerPoint (presentation graphics), and Access (database) in the professional version. Corel Perfect Office comes with WordPerfect (word processor), Quattro Pro (spreadsheet), CorelCENTRAL (calendar), Presentations (presentation graphics), Envoy (Internet publisher), and Paradox (database) in the profession version. Lotus SmartSuite comes with Lotus 1-2-3 (spreadsheet), Word Pro (word processing), Freelance Graphic (presentation graphics), Approach (database), Screencam (multimedia), and Organizer (time management software). Sun StarOffice comes with Writer (word processor), Calc (calculation and analysis), Impress (presentation graphics), Draw (graphics), Base (database), Schedule (time management software), Mail (E-mail program), and Discussion (news reader). Each package has its merits and I can't recommend one over the other. Other than a personal preference for the layout of one application over another, all of these are fine programs. In addition to the operating system and the business software applications, there are many other categories of software that you may or may not want to use on your computer. Software to access the Internet such as Microsoft Internet Explorer or Netscape Communicator, graphics applications such as Adobe Photoshop or Paint Shop Pro, multimedia editing software such as Adobe Premier or RealProducer Pro, and games should also be taken into consideration when choosing the brand and model of computer that you are going to purchase.

Hardware There are literally hundreds of manufacturers for computers, monitors, printers, and other components. My advice to a first time buyer is to stick with a brand name. Getting that first computer can be very exciting, but the excitement can quickly dwindle to sheer terror and frustration if there are compatibility problems between the components and the software. The basic components of a computer system are the motherboard (containing the processor and memory), keyboard, mouse, monitor, diskette drive, CD-ROM drive, and hard drive. In addition to these, there are several other types of devices that you may or may not want to include in your computer purchase, such as a trackball, joy stick, modem, tape drive, zip drive, printer, plotter, scanner, sound card and speakers, TV card, video capture card, power supply backup, and surge protector. Whether you need any of these other devices or not will depend on which software applications that you intend to use. Also, if you are short on money when you buy your computer or decide that you need one or more of these items later on, you shouldn't have any problem installing these after the original purchase has been made, just make sure you buy components that are compatible with your system. I have had the opportunity to work with several different brands and models of computers, devices, and components over the years. The following is a list of computer components and their manufacturers that I have worked with and would recommend to others: Desktop/Tower Computers: Compaq, Dell, Gateway, IBM Laptop/Notebook Computers: Compaq, Dell, Gateway, IBM, Sony RAM Memory: Kingston Memory Products, Simple Technologies Controller Cards: Adaptec, Conner, Western Digital Hard Drives: Fujitsu, Maxtor, Quantum, Western Digital Diskette Drives: TEAC CD-ROM Drives:

Mitsumi/Panasonic, Philips, Sony Tape Drives: Colorado Memory Systems, Hewlett Packard Zip/Jazz Drives: Iomega Monitors: CTX, IBM, NEC Video Cards: Creative Labs, Diamond, Matrox Fax/Modems: Practical Peripherals, US Robotics (3com) Sound Cards: Creative Labs Power Supplies: American Power Conversion Color Ink Jet Printers: Canon, Epson, Hewlett Packard Black Ink Jet Printers: Epson, Hewlett Packard Dot Matrix Printers: Epson, Lexmark Black Laser Printers: Hewlett Packard Color Laser Printers: Canon, Hewlett Packard Plotters: Hewlett Packard Color Scanners: Hewlett Packard, Umax Note, the above lists component manufacturers that I have personally worked with and consider to be of good quality. Manufacturers and/or devices that do not appear in this list are either items that I have not worked with or items that I thought were of lesser quality.

Processor Paranoia If you've already done some shopping around, you've discovered that you not only have to figure out which brand of computer to buy, but also what's inside. This is analogous to that first car you ever bought. You wanted that Corvette with the souped up 8-cylinder engine, but settled on the Ford Escort with the 4-cylinder engine. The processor is the "engine" that drives the computer, the bigger and faster the processor, the better the performance - generally speaking. The overall speed of a computer is affected by several things, but most notably the clock speed of the processor and the speed and size of the instruction/data bus. The clock speed is the rate at which the processor processes information and this is measured in millions of cycles per second (MHz) in older computers and billions of cycles per second (GHz) in newer computers. The way that this information gets to the processor is via the instruction/data bus. The instruction/data bus is the pathway for data communications between the computer's processor and the various components in the computer and is analogous to the buses that run in the city. The bigger the bus, the more people that it can carry. The faster the bus travels, the faster you get to where you want to go. Similarly, the computer's bus has a certain size or width called the data path which is measured in bits. The speed of the bus is also measured in MHz just like the processor. The larger the bus width and/or the faster the bus speed, the more data that can travel on it in a given amount of time. In addition, there is a thing called the cache that affects the speed of a computer. Before we go into detail on how the cache affects processor performance, lets see how a cache speeds up a web browser. The web browser that you are using right now to view this page also uses a cache to store the text and graphics that you see displayed. This information is stored temporarily in a folder on your hard drive. When you return to this page, rather than downloading the text and graphics again from this site, the browser just loads the information stored in the cache folder. This process speeds up access to web pages and graphics and also reduces traffic over the Internet. The cache in a computer is similar to the browser's cache in that it is used to store information temporarily so that the computer doesn't have to search around for it the next time that it is needed. There are two basic types of caches that speed up the computers overall performance, disk cache and memory cache. The disk cache is used to store the most recently accessed information from the computer's hard drive. In addition, it also 10

includes information adjacent to the accessed information that is likely to be accessed. This reduces the time that it takes to read and/or write information to the hard drive. The speed at which a processor executes instructions depends on the cache memory. This cache memory simply remembers instructions and information that the processor has executed or accessed previously. There are two levels of cache memory and these are referred to by their location and degree of accessibility to the processor. The Level 1 cache (referred to as L1 or primary cache) is located on the same chip as the processor. This close proximity to the processor makes the L1 cache very fast. The Level 2 cache (referred to as L2 or secondary cache) is a separate chip on the computer's motherboard. Although it takes longer for the processor to retrieve information from the L2 cache than the L1 cache, the L2 cache is much faster than the computer's main (RAM) memory. The next time the processor needs to execute an instruction or load information that it has previously used, the memory cache supplies the data. If the information is not found in the L2 cache, the processor moves on to the computer's RAM memory. Besides the processors that are offered by AMD, there are several models from Intel that are available. From slowest to the fastest there is the Pentium, Pentium with MMX technology, Pentium Pro, Pentium II, Pentium III, and the Pentium 4. If we compared the speed of the Pentium through Pentium III processors, assuming that they all had the same clock speed, it would go something like this. The 200 MHz Pentium processor with MMX is about 28% faster than the 200 MHz Pentium, the 200 MHz Pentium Pro is about 20% faster than the 200 MHz Pentium with MMX, and the 233 MHz Pentium II is about 20% faster than the 200 MHz Pentium Pro (based on Intel's data). The 350 MHz Pentium II, based on the 100 MHz bus, is 20% faster than a 333 MHz Pentium II. A 1.5 GHz Pentium 4 is over 50% faster than a 1.0 GHz Pentium III. Intel also manufactures the Celeron processor (discussed below) and although I don't have any performance data, I would suspect that it would compare to the Pentium or perhaps the Pentium II. What is MMX Technology? MMX, or MultiMedia eXtensions is a chip level enhancement to speed up any application that uses multimedia, such as slide presentations, games, etc. Based on a technique called Single Instruction, Multiple Data, (SIMD), MMX allows a processor to receive 8 bytes of data, one at a time, and then process each byte individually. Basically what this does is speeds up multimedia and communication software applications such as audio, graphics, video, and data communications. 11

I have five classes of computers in my office. In increasing horsepower, there is a 500 MHz Pentium III, an 866 MHz Pentium III, an 1.8 GHz Pentium 4, a 2.4 GHz Xeon, and a dual 2.8 GHz Xeon. If I were only using a computer for word processing, creating simple spreadsheets, or E-mail, I wouldn't really notice much of a difference in the speed between these five computers other than the speed an application opens. However, if I were using the computer to manipulate some graphic images, edit sound files, run a statistical analysis package, or compile some programming code written in Visual C++, then I would notice a big difference. So, if you only intend to use the computer for simple tasks such as word processing, E-mail, and maybe an occasional spreadsheet or two, then the type and speed of the processor that you get doesn't really matter. Until recently, we only needed to decide on the type and speed of the processor that we wanted in our new computer, since most of the Pentium based computers had a data bus with a maximum speed of 66 MHz. With the release of the Intel 100 MHz bus architecture (440BX AGPset chipset), this changed. The Pentium II, Pentium III, and Pentium 4 processors use this new bus standard instead of the older 66 MHz bus. Needless to say, this increased the communication speed between the processor and components in the computer. In the case of the Pentium 4 processor, Intel uses a quad pumping and buffering scheme to increase the bus speed from 100 MHz to 400 MHz. Celeron The Celeron is a processor designed for the lower-end computer market. It has some of the characteristics of the higher-end Pentium class processors, but there are two big differences. First, the original Celeron processor used the older 66 MHz data bus. This 66 MHz bus model is still being manufactured today, but there is also a 100 MHz model. The second major difference is in the secondary or Level 2 cache (L2 cache). The first two Celeron processors (266 MHz and 300 MHz) did not contain any secondary or Level 2 cache (L2 cache). The 333 MHz Celeron and later versions contain a 128K L2 cache. Since the Celeron uses the older bus standard and has eliminated the L2 cache, it is cheaper to produce and thus cheaper for computer manufacturers to incorporate in their low-end computers. Also, since the L2 cache is not present in the Celeron, it uses the computer's main RAM memory exclusively to execute instructions. Depending on what you are using the computer for, this may or may not matter to you. The Celeron processor also runs at a lower frequency and has a lower operating temperature when compared to the other Pentium processors. Since it runs at a lower temperature, it requires a smaller heat sink (used to cool the processor). If a company decided to boost the performance of this processor by increasing the voltage (called overclocking), it would no doubt overheat down the road. 12

Pentium 4 The Pentium 4 is Intel's latest and most powerful processor, with speeds in excess of 2.0 GHz. There are speed improvements for Internet applications that use streaming media (sound and video), 3D graphics enhancements for games and design applications, image processing including digital photography, digital video and content creation, speech recognition, engineering and scientific applications, and multitasking applications. This new processor is twice the size of a Pentium III, containing 42 million transistors, and is based on a new micro-architecture called NetBurst. The last time Intel introduced a new micro-architecture was in 1996 with the Pentium Pro. Other enhancements to the Pentium 4 based on this new architecture include 144 new multimedia instructions, better performance for multimedia applications (graphics and sound), dual channel RDRAM memory, 400 MHz system bus, Streaming SIMD Extensions 2 (SSE2), a new advanced Level 1 cache technology (Execution Trace Cache), and a new Hyper Pipelined Technology. Hyper Pipelined Technology is used in the new NetBurst micro-architecture increases the length of the Pentium 4 pipeline to twice that of a Pentium III. Consider the pipeline like an assembly line in a factory containing components to build a computer. The first item in the line is the case, followed by the power supply, then the motherboard, diskette drive, hard drive, and so on until you get to the last item which is the software applications. Obviously if there is a limited amount of space on the assembly line to place components, there is a limit to the amount of items that can be used to build the computer. The Pentium III had 10 stages in its pipeline, so there was a limit of 10 instructions that could be waiting in the queue to be processed by the processor. The Pentium 4 has 20 stages, double the amount of a Pentium III and can therefore have more instructions in the queue waiting to be processed and therefore allow for a faster processing speed. But there is a catch, what if the hard drive was missing in our assembly line? What do you do when you get to the last item which is the software applications that need to be loaded on the computer? You start over. This Hyper Pipelined Technology takes this very thing into account (its called latency) and has a special cache that checks the instructions in the pipeline to make sure everything is in order. Older Pentium III motherboards can not be upgraded to a Pentium 4 processor. This new processor requires the new Intel 850 chipset as well as a new motherboard design (Intel D850GB). 13

Xeon The Intel Xeon is directed at the high-end computer user and incorporates a larger and faster L2 cache and a new Slot 2 design. The Xeon has a 400 MHz bus and a 512 KB L2 cache. The Xeon MP has an additional 12 KB L1 cache (trace cache) and a new L3 cache. This third level cache is located in the processor and is used to provide a larger and faster data path to the computer's memory to reduce memory latency and increase throughput. Itanium The Itanium is a processor designed for high-end business use (CAD/CAM designing, large databases, security transactions, etc.). It has a 64-bit architecture which requires software written specifically for it (ex. Windows XP 64-Bit Edition). There are currently two types of Itanium processors available, the original Itanium (733 MHz and 800 MHz models) and the Itanium 2 (900 Mhz and 1.0 GHz models). The Itanium includes an integrated Level 3 cache (L3) which was first introduced in the Intel Xeon MP processor. What is EPIC? EPIC or Explicitly Parallel Instruction Computing is a type of processor architecture specific to the Intel Itanium. EPIC improves the performance of the Itanium processor by using a combination of predication, speculation, and explicit parallelism schemes. Basically, this means it improves the communications between computer's hardware and software. The following table compares the two Itanium processor models: Itanium Speed Itanium 2

733/800 MHz 900/1000 MHz 400 MHz E8870 32 KB 256 KB 3 MB

System Bus 266 MHz Chipset L1 Cache L2 Cache L3 Cache 460GX 32 KB 96 KB 2 MB

SIMM, DIMM, and RIMM Memory There are currently three different memory module types, the 72-pin 14

SIMM (Single In-line Memory Module), the 168-pin DIMM (Dual In-line Memory Module), and the 184-pin DDR (Double Data Rate) DIMM and RIMM (Rambus DRAM) slots. The 72-pin SIMM memory transfers information over a 32-bit data path. The 168-pin and 184-pin DIMM and DDR DIMM memory transfers information over a 64-bit data path. The 184-pin RIMM memory transfers information over a 16-bit data path. As far as the type of memory that you install in the computer goes, there are several types and if you are a first time buyer, I would take whatever the computer comes with and not worry about it, it can get rather confusing. Suffice to say that RIMM and/or DDR DIMM memory is going to be the way of the future and that is what you want in your new computer if it is an option. As for the types of memory that you can install goes, there are memory modules that have either tin or gold plated connectors. The modules with the gold plated connectors are supposed to last longer and be a little more reliable than tin, but I've never had a problem with either type. Memory modules are available in the following five basic flavors: DRAM (Dynamic Random Access Memory) The type of memory that was used in the 386 and 486 class computers. Of the three types listed here, this is the slowest. EDO (Extended Data Out) Primarily used with Pentium class computers since there is no significant gain in performance with slower processors. This was the dominant type of memory used between 1995 through late 1996. SDRAM (Synchronous DRAM) The fastest of the first three types of DRAM memory. This form of memory has a separate clock signal to the control signals and supports burst access modes. RDRAM (Rambus DRAM) RDRAM is a type of memory module that was developed by the Rambus Corporation for use with Intel Pentium 4 processors and started showing up in new computers at the end of 1999. RDRAM has a 1.6 GB per second data transfer rate which greatly improves the performance of graphics intensive applications. DDR SDRAM (Double Data Rate SDRAM) This is a fairly new type of memory that is being developed to compete with RDRAM memory. DDR SDRAM is a type of SDRAM memory with speeds up to 200 MHz, significantly higher than the current 133MHz (PC133) SDRAM standard. 15

The Memory Bottleneck From a purely performance point of view, the speed at which a computer can perform various tasks depends on a number of factors. These factors include things like the speed of the processor, the speed that data can be transferred between the processor and other components inside the computer (bus speed), and the speed of the computer's memory. While processor speeds have continued to double every 18-24 months and there have been improvements to internal bus speeds, computer memory has only seen modest speed improvements in the past few years. There are two schools of thought as to how to fix the memory problem. On one side is Intel with the Rambus DRAM memory solution and on the other side is everyone else pushing DDR SDRAM memory. The current memory standard at the time of this update for SDRAM is PC133 - memory operating at 133MHz. PC133 is capable of transferring data at 800MBs (800 MegaBytes per second). This is commonly referred to as the peak or maximum bandwidth. Considering the fact that SDRAM is only 75% efficient at transferring data at this rate, the effective transfer rate is limited to an effective or actual bandwidth of 600MBs (800MBs * 0.75). DDR SDRAM memory (PC266) operates at twice the speed of PC133 (133MHz * 2) and is capable of transferring data at 2100MBs. Since DDR SDRAM is only 65% efficient at transferring data at this rate, the effective transfer rate is limited to 1370MBs (2100MBs * 0.65). Rambus DRAM (PC800) is capable of transferring data at 1600MBs, but since it has a higher efficiency rating (85%), the effective bandwidth is 1360MBs (1600MBs * 0.85) - about the same as DDR SDRAM. Since DDR SDRAM and Rambus DRAM have essentially the same effective bandwidth, the main consideration at this point in choosing one over the other is price - Rambus DRAM is more expensive than DDR SDRAM. Both DDR SDRAM and Rambus DRAM require a 184-pin memory slot along with a special set of chips on the motherboard to access the memory. Computers with SDRAM memory can not be upgraded to DDR SDRAM or Rambus DRAM. Likewise, computers with either DDR SDRAM or Rambus DRAM can not use each others memory modules or SDRAM memory. Which type of memory do you need to get? For most people, SDRAM is still the cheapest solution for most computer applications (word processing, E-mail, surfing the Web, etc.). If you plan to use your computer for multimedia applications (image and sound development, 16

graphics intensive games, etc.), either DDR SDRAM or Rambus DRAM is the way to go. ISA and PCI Bus Slots When you install new components in your computer, such as a graphics adapter card or internal modem, these adapter cards are installed in a slot on the computer's motherboard called a bus slot. Once installed, the adapter is then capable of communicating with the rest of the computer. There are two basic types of bus slots that are available, the ISA (Industry Standard Architecture) and the PCI (Peripheral Component Interconnect). ISA bus slots were developed by IBM back in the late 1980's and it has a 16-bit data bus. There are several manufacturers that still produce these adapter cards today (proprietary cards for scanners, video cards, sound cards, etc.) that require an ISA bus slot in order to be installed in your computer. PCI bus slots have a 64-bit data bus and since Pentium processors use 64 bits of data at a time (per clock cycle), they are definitely the bus of choice for Pentium computers. The PCI bus currently runs at 33 MHz, but Intel has talked about doubling this. This increased size and speed associated with the PCI bus is important for your multimedia adapter cards (video and sound) in your computer. If you ever plan to install any adapter cards in your computer that are still using the old IBM standard, then you will need ISA bus slots. Most new computers do come with at least 2 of these. PCI is essential in a Pentium class computers and you definitely want a PCI video adapter and a PCI sound adapter at the very least. Most Pentium class computers contain at least 2 PCI bus slots and the newer Pentium Pro, Pentium II, and Pentium III computers may contain 4 or more. Make sure that you have the appropriate number of slots for the components that you plan to add in your computer in the future. ATA Versus Ultra ATA ATA (Advanced Technology Attachment) is the official name for the Integrated Drive Electronics (IDE) standard that hard drives use to communicate with the rest of the computer via the data bus. The original standard first defined in 1991 called ATA-1 defined the physical, electrical, transport, and command protocols for computer storage devices. There has been several revisions to the ATA standard, 17

from ATA-2 (Enhanced Integrated Drive Electronics or EIDE) up to the latest standards known as Ultra ATA or Ultra DMA (ATA-4 and ATA-5). The Ultra Direct Memory Access (Ultra DMA or ATA-4) standard is an advanced version of the ATA-2 (EIDE) standard, which allows the drive to communicate at twice the speed of the older standard. The speed increase is achieved by reducing some of the delays inherent in the ATA standard and using Direct Memory Access (modes 0, 1, and 2) that allows the drive to access the computer's memory without intervention by the processor. Drives that conform to this standard will be listed as ATA/ATAPI-4, Ultra-ATA, Ultra-DMA, Ultra-DMA/33, or UDMA/33 and support data transfer rates up to 33MBsecond. The ATA-5 standard has additional DMA support (modes 3 and 4) using a special 80-wire, 40-pin Ultra-DMA data cable. The wires in an Ultra-DMA cable are shielded by a set of proprietary ground wires positioned between each signal wire. These additional ground wires reduces the amount of bus noise between the wires which enhances the hard drive's performance, speed, and reliability. Drives that conform to the ATA-5 standard will be listed as ATA/ATAPI-5, UltraATA, Ultra-DMA, Ultra-DMA/66, or UDMA/66 and support data transfer rates up to 66MBsecond. The speed at which you can read and write data to a hard drive is based (partially) on the speed in which the hard drive platters spin. Currently there are four hard drive speeds available, 5400 RPM (revolutions per minute), 7200 RPM, 10,000 RPM, and 15,000 RPM. Serial ATA Serial Advanced Technology Attachment (SATA) is a new standard for connecting hard drives in computer systems. SATA is based on serial signaling technology, whereas the older IDE hard drives used the Parallel Advanced Technology Attachment (PATA) standard since the 1980's. Advantages of SATA over PATA: SATA Cable Length 1 m Conductors 7 Voltage 250 mV Bandwidth 300 MBs PATA 40 cm 40 5V 133 MBs

Due to the thinner (7 wire), flexible, longer cables associated with SATA, computer manufactures have more latitude in the design of a new computer system. The more fragile IDE ribbon cables associated with PATA, often limit the location of storage devices in a computer.

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Also, due to the width of the ribbon cable, it interfered with the air flow and the overall cooling of the internal components in a computer.

The above image is a comparision of the newer SATA connector at the top and the older IDE parallel connector on the bottom (circled in red). SATA drives also require a special SATA power cable. As you can see, the power cable for the SATA drive is much smaller than the IDE power cable (circled in yellow). Universal Serial Bus The Universal Serial Bus (USB) is a new industry-wide standard that will eventually replace the hassle of connecting parallel and serial devices to your computer. With USB, you don't need to worry about selecting the correct serial or parallel port, installing expansion cards, configuring the myriad of dip switches, IRQ (interrupt) settings, DMA (Direct Memory Access) channels, I/O (Input/Output) addresses, or the getting the correct settings for the device's software drivers. USB is Plug & Play with a twist, you never have to turn off the computer to connect or disconnect a device. You have virtually unlimited expansion capabilities without ever having to remove the cover off the computer. USB has an industry standard, one-size-fits-all connector that allows you to install and remove devices without opening the computer. Since this connector is hot swappable, you do not have to turn off the computer.

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Since there will no longer be the need to install an adapter card inside the computer to connect a device, the installation of new computer components will be much easier. Also, since the USB contains its own power supply, new devices will no longer need AC power adapters (modems, speakers, etc.) as they will run off the computer's power and the cost of new devices should be more affordable.

USB Specifications:

One industry-wide standard connector type. Automatic configuration. Multiple devices are chained together. Up to 127 devices simultaneously. in a daisy-chain may be connected

Peripheral connections may be up to five meters in length. The USB cable distributes +5-volt power to low-power devices. Connects to PBX and digital telephones without the need for special adapter cards. Supports high-speed interfaces, such as ISDN, PRI, and T1. Data transfer rate of 1.5 Mbits for low speed devices such as keyboards and mice. Data transfer rate of 12 Mbits for medium speed devices such as modems, scanners, and digital cameras. (Note, data transfer rates to support higher speeds necessary for mass storage devices should be available for USB in the near future).

Is your computer ready for USB? If you are using a USB compliant version of Windows 95, the version level should be 4.00950B or later. For more information on the Universal Serial Bus, see the USB.org site. High Performance Serial Bus IEEE (Institute of Electrical and Electronics Engineers) 1394 is a new standard that is used by the computer manufacturers to connect various types of devices to your computer. In a lot of ways, 1394 is similar to USB in that they both are fairly new technologies, offer an alternative method to connect devices to your computer without the 20

need to reboot, the ability to connect several devices to your computer, and both technologies use similar cables and connectors. The main difference between 1394 and USB is speed. The data transfer rate for 1394 devices is over 30 times faster than USB and this is expected to increase in the coming years. Eventually, 1394 will replace the serial, parallel, and SCSI ports on the back of a computer, but what happens to USB? 1394 and USB ports will both coexist on the computers of the future. Devices which do not require a high speed connection (such as keyboards, mice, keyboards, mice, monitors, joysticks, low-resolution digital cameras, low-Speed CD-ROM drives, and modems) will use USB ports. Devices that do require a high speed connection (such as hard drives, DVD-ROM drives, set-top boxes, digital audio and video, digital cameras, printers, and scanners) will use 1394 ports. The following table summarizes the current standards for 1394, USB, and SCSI: Technology 1394 USB SCSI-1 SCSI-2 Fast SCSI-2 Wide SCSI-2 Maximum Cable Maximum Length Speed 4.5 m 5m 6m 6m 3m 3m 50 MBps 1.5 MBps 5 MBps 5-10 MBps Maximum Devices 62 127 8 8 or 16

10-20 MBps 8 20 MBps 20 MBps 40 MBps 80 MBps 160 MBps 16 16 8 16 16

Fast Wide SCSI-2 3 m Ultra-2 SCSI 12 m

Wide Ultra-2 SCSI 12 m Ultra-3 SCSI 12 m

Digital Versatile Disc

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A Digital Versatile Disc (DVD) is an optical, high capacity version of the CD-ROM. Up to now the CD-ROM has been limited to a maximum storage capacity of 650 MB of data, the new DVD discs will be able to store all of the information on 25 CD-ROMs and then some. There are currently three versions of the DVD, a standard single-layer, singlesided disc that can store 4.7 GB of data, a two-layer, single-sided disc that can store 8.5 GB, and a two-layer, double-sided disc that can store 17 GB. DVD will be used to store everything from computer games to software applications to full-length movies and will be similar in size to a CD-ROM or compact disc. The DVD drive will be able to read any CDs that you have now, but in order to take advantage of this new technology, you will need to get a DVD drive in your new computer. Accelerated Graphics Port The Accelerated Graphics Port (AGP) interface is a new bus specification developed by Intel. In order to use this new technology, you need an AGP video adapter card and a motherboard in your computer that has the special AGP connector (older computers can not be upgraded to AGP without changing the motherboard). At the time of this writing, most Pentium II class computers are being shipped with the AGP chipset, but make sure you check the specifications before buying to be sure. The way AGP works is that it enables software applications that use 3D images to dynamically access the computer's RAM memory to render and store information so that it can quickly be used to refresh the image displayed on the monitor. Access to the RAM memory is via a dedicated bus that runs independently of the computer's PCI bus and also has a higher bandwidth and faster transfer rate. The result is that 3D software applications not only run faster, but graphics are more lifelike. UMA vs AGP The purpose of the Unified Memory Architecture (UMA) was to move the graphics buffer that was used by software applications to render images from the dedicated memory on the graphics card to the computer's RAM memory. Since the cost of the video adapter card was a major consideration, the amount of on-board video memory was kept to a minimum, thus reducing the overall cost of the video adapter cards since video memory is more expensive than conventional RAM memory in the PC. AGP still assumes that there is some dedicated memory on the graphics adapter card to use as a buffer, but the computer's RAM memory is used to render memory intensive 3D images. The big difference between UMA and AGP is that the computer's RAM memory 22

used with UMA must be allocated when the computer is booted up, thus reducing the total amount of RAM available to other software applications and decreasing performance. With ADP, once the image is rendered, the RAM memory is reclaimed by the computer's operating system and is then available for other software applications to use. Internet Service Providers A common phrase that you will hear when shopping for an Internet Service Provider (ISP) is up to, as in a connection speed up to 56K. This reminds me of the weekly car ads that I get in the mail which say that I qualify for up to $1,000 off a brand new car, which in reality is saying that I qualify for $0 to $1,000 off the list price and anything over $1,000 is out of the question. Keep this in mind when you are shopping around. There are several methods available to connect your home computer to the Internet. These range in cost from installing a simple modem in your computer for $25-30 to spending tens of thousands of dollars on optical fiber cable and the associated hardware. As with most other things, the more it costs usually the better (faster in this case) it is. The thing that you need to ask yourself is, is it worth spending $10,000 per month for a fast Internet connection to surf the web for recipes and do e-mail or can I get by with a $15 per month service that only provides a 56K connection. Before we get into the various types of services, a few definitions are in order. First off, the speed of an Internet connection or the data transfer rate, is measured in bits per second (bps). Modems will list their connection speed as Kbps (Kilo = thousand) bits per second. The faster services will either be listed as Mbps (Mega = million) or Gbps (Giga = billion). You will also see services described in terms of upstream and downstream data transfer rates. Upstream refers to the rate at which data is transferred from your computer to your ISP. Downstream refers to the rate at which data is transferred from your ISP to your computer. There are a couple different types of wiring that are used for Internet connections that you should be aware of, twisted pair or 10BASE-T (telephone cable) and coaxial cable or 10BASE-2 (cable TV cable). Twisted pair cable simply means that each pair of wires are twisted together, this reduces the amount of interference (called noise) that can affect the signal. Coaxial cable will usually be shielded which means there is a layer of material inside the cable to reduce interference.

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Modems A modem (modulator/demodulator) connects your computer to the Internet by modulating the digital signal from the computer to a carrier signal (audio). This audio signal is then sent (via the modem) over your existing telephone line to your ISP. Your ISP will have a modem that your modem is dialed in to that demodulates the signal back to digital, giving your computer the ability to connect to the Internet. The data transfer rate of a modem is limited by the telephone company's bandwidth which is about 3,000 Hz. If you upgraded from a 33.6 Kbps modem to one of the new 56 Kbps modems when they first became available, you seen a rather modest increase in your dialup connection speed at best. Theoretically, the maximum modem speed connection over a standard analog telephone line is approximately 35 Kbps, so a 33.6 Kbps modem connected about as fast as the telephone line would allow. I was getting a 31.2 Kbps connection with my 33.6 Kbps modem and after upgrading to a 56 Kbps modem, I got 31.2 Kbps. Remember what I said about up to. Lucent Technologies developed the K56flex modem technology that enables a 56K modem to connect at up to 56 Kbps over a standard analog telephone line (53K is about the maximum). This new technology offers faster Internet access without the need to install an expensive ISDN (Integrated Services Digital Network) line. To take advantage of this increased connection speed, the modem that you are using as well as the modem that you are dialing into must have the K56flex technology. What this means to the typical Web surfer is that Web pages that contain graphics, video, and sound files will download much faster. If you are purchasing a 56K modem with your new computer, make sure that the modem uses the new K56flex technology or the modem's firmware is upgradeable. For more information on K56flex technology, see The Official 56K Modem Web Site. If you have a 56K modem that is not currently running the K56flex standard and need the firmware upgrade, see the V.90/K56flex Upgrade Central site. ISDN Like modems, Integrated Services Digital Network (ISDN) use twisted pair cable for the Internet connection. Where the modem uses your current analog telephone line, the telephone company will need to install a new digital line for ISDN. Typically the ISDN service is allocated in 64 Kbps channels, one channel gives you a 64 Kbps connection, two channels gives you a 128 Kbps connection. 24

DSL DSL refers to Digital Subscriber Line and is a relatively new technology for home Internet access. DSL uses your existing telephone line, but is able to significantly increase the bandwidth over the lines between your home and the telephone company. This is one of the more attractive alternatives to using a modem, especially if you have two phone lines with one line just for computer use. DSL gives you 24 hour access to the Internet and does not interfere with incoming and outgoing telephone calls. In other words, your computer is connected to the Internet 24-hours per day, you can still use your telephone anytime you wish, and you only need one telephone line! There is a drawback to DSL however, you need to live less than 3 miles from the phone company's main office and the closer you are to the main office, the faster the data transfer rate. Data transfer rates range from 128 Kbps to 8.5 Mbps. Depending on the type of service that your telephone company supports, there are several options for DSL, which include Asymmetric Digital Subscriber Line (ADSL), Consumer Digital Subscriber Line (CDSL), EtherLoop, High Bit-rate Digital Subscriber Line (HDSL), ISDN based DSL (IDSL), Rate Adaptive Digital Subscriber Line (RADSL), Symmetric Digital Subscriber Line (SDSL), and Very High Bit-rate Digital Subscriber Line (VDSL). Cable Modems If you have cable TV and your cable company supports it, a cable modem may be an option for you. A cable modem uses your existing cable TV cable by allowing you to connect your computer (using a network interface card) to the set-top box that connects your TV to the cable. The upstream data transfer rate for a cable modem is 27 Mbps and around 2.5 Mbps downstream, but this depends on the cable company's connection to the Internet. Wireless The technology to connect a computer to the Internet via a wireless connection is fairly new. Some of the wireless connections available include General Packet Radio System (GPRS) which has connections speeds raging from 56 Kbps to 114 Kbps, Satellite which has a connection speed of 400 Kbps, Enhanced Data GSM Environment (EDGE) which has a connection speed of 384 Kbps, and the Universal Mobile Telecommunications Service (UMTS) which has a connection speed up to 2 Mbps. The problems with wireless connections are interference, noise problems, and bandwidth limitations.

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What Type of Configuration Do You Need Most computer systems, particularly the higher-end models, come in more than one configuration, desktop, mini-tower, or tower. The configuration you chose depends mainly on the amount of expansion you plan to do in the future. Most tower configurations tend to have a greater amount of expandability than do desktop models as well as larger power supplies to handle additional internal components, such as multiple hard drives, CD-ROM drives, and tape drives. Also, the amount of space that you have in your office or home needs to be taken into consideration. Tower configurations are made to be placed on the floor (except for the mini tower models), whereas desktop models are made to sit on the surface where the keyboard and monitor are located. Other than expandability and maybe a larger internal power supply, whether the computer is a desktop, mini-tower, or tower configuration, its still the same computer. Complete System Bundles Most stores, including mail order outlets, bundle various types of computer systems with a set of software applications. Some of these bundle deals include a printer, but most do not. If you are thinking about purchasing a bundled system, find out what exactly is included in the bundle as well as the manufacturers and models of the various components, such as the hard drive, modem, monitor, CD-ROM drive and speed, etc. Outlets that have bundled systems that appear to be a lot cheaper than other outlets are cheaper for a reason and usually this reason is not readily obvious. For example, around December 1995, my brother purchased the following bundle from a computer super store for $1349.99: Brand X computer system, 75 MHz Pentium processor, 8 MB RAM, 2x CD-ROM drive, 540 MB hard drive, DOS version 6.20, Microsoft Office version 4.0, Microsoft Windows version 3.10, and an Internet connectivity package. Besides the 2x CD-ROM drive and the 540 MB hard drive which I doubt were still being manufactured at the time he bought the computer, the software that was included with this bundle was old! DOS version 6.20 was replaced by 6.22 soon after it was released, Microsoft Office had been at version 4.3 for well over a year prior to the time he bought the computer, and Windows was upgraded to version 3.11 at least two years before he made the purchase. And the funniest part of all of this was the phone numbers that were included in the Internet connectivity package, they were no longer in use by the provider and had been given to private individuals!

26

So the moral of the story is, watch out for these bundled deals, especially if the price seems a bit too good to be true. Make sure you know up front what you are and are not getting for your money. Sources for Information Based on the type of things you plan to do with your computer, you will have a set of minimum requirements that the software must have in order to do the tasks that you plan to perform at a reasonable or acceptable speed (I define an acceptable speed as being able to do a spell check in a word processing application faster than I can thumb through Webster's Dictionary myself). To find out what types of systems are available, the first place to start is by picking up a copy of one of the many computer magazines on the market or visiting their Web site, such as PC World, PC Magazine, or Byte, or one of the trade newspapers, such as InfoWorld or PC Week. These magazines and newspapers usually have articles comparing the various types and brands of computers as well as other components, such as monitors, modems, printers, and software. Use these ratings as a way to narrow down your list of options. One of the best sources for information is your friends and family members. See if any of them have a system similar to what you want to buy. Check to see if they have had any trouble with their system or have ever tried to get technical support from the system's manufacturer. Also see if they have ever had any compatibility problems with any software applications or hardware. The main things to look for are compatibility problems with the operating system, printers, and CD-ROM drives. If they have had compatibility problems, see what steps they took to get the problems resolved and how long it took to get the system working again. And finally, see if they would buy another computer system from this company. Another good place to check for information is the World Wide Web. Fire up your favorite Web browser, then in the locator field enter a URL in the format www.Company.com, replacing the word Company with the name of the company, such as www.compaq.com (Compaq), www.ibm.com (IBM), www.gateway.com (Gateway), or www.dell.com (Dell). Usually these hardware manufacturers, as well as most of the software and component companies, will have a complete listing of their line of products as well as the specifications. In addition to the World Wide Web, information on the various types of computer systems and software can also be found in the USENET newsgroups. If your Internet Provider gives you access to the USENET newsgroups, you can just click on one of the links below. If your provider does not give you USENET access, these newsgroups are available via the Web at www.remarq.com.

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alt.business.home.pc alt.comp* alt.computer* alt.sys.pc-clone* comp.answers comp.benchmarks comp.doc* comp.home.automation comp.home.misc comp.ibm.pc.hardware* comp.os.ms-windows.networking.windows* comp.os.ms-windows.nt* comp.os.ms-windows.setup* comp.multimedia comp.os.ms-windows* comp.os.msdos.4dos comp.os.msdos.apps comp.os.os2* comp.periphs* comp.specification.misc comp.sys.hp.apps comp.sys.hp.hardware comp.sys.ibm.hardware comp.sys.ibm.pc* comp.sys.zenith comp.windows*

Groups with a * may contain several subgroups. Computer Salesmen Before you walk into a computer store with money burning a whole in your pocket, make a list of the items (hardware and software) that you want in your new computer system and bone up a bit on the computer lingo. Prior knowledge as to what exactly you want and a knowledge of the terminology will help you when you meet with a salesman for the first time. 28

A computer salesman, just like any other salesman, is going to want to sell you something - a computer. Their job depends on their sales ability and in some cases, have a certain quota of systems and/or peripherals they need to sell. By having prior knowledge of what exactly you want or don't want and having an understanding of the terminology will help you make a good decision on whether their system is right for you. If the salesman is not able to answer your questions or you feel like you are being pressured into buying the system that they want you to buy, find another salesman or just leave the store and come back another day. Remember, if you get talked into something that you don't really want, it's your own fault. If you are shopping for a computer for the first time, particularly if you've never used a computer before, do not buy the first thing you see. Get all the information that you can about the system or systems that you are interested in, then go home and do a little price comparison. A great way to compare the pricing of a system is to visit the Web site of one of the on-line computer stores that allow you to configure your own system. Two good sites for comparison are Dell and Gateway. These manufacturers have a wide selection of complete computer systems and allow you to configure your own computer online and then calculate the price. This should give you a pretty good idea whether the price you got at the store is a good deal or not. One thing to watch out for when buying a computer (or anything for that matter) is the old bait and switch ploy. The way this typically works is you are shown a super-duper computer system, usually a well known brand with all the bells and whistles. Once given the specifications on this one-of-a-kind system, you are informed that they also have an in-house brand of computer with the same specifications for a much cheaper price. By just saying that their computer is essentially the same as the brand name computer, most people assume that all of the specifications associated with the brand name computer apply to the in-house computer and leave it at that. When in fact, the only specification that probably does apply is that both systems run off electricity, although I wouldn't be surprised to find an in-house brand powered by a set of rubber bands. Most stores that deal in this type of activity don't stay in business too long and the two that I know of that used the bait and switch ploy in this area, are no longer in business. When you talk to a salesman, here are some basic questions that you should ask about the computer you are interested in, whether it is of the in-house variety or a brand name: What brand of processor does the computer have, type and speed? Intel and American Micro Devices (AMD) are the leading manufacturers of processors. The type of processor or the class 29

of computer is important. Anything under a Pentium 4 is old technology. Since Pentium is a copyrighted name, other chip manufacturers have to call their processor something else like 586. As far as the speed of the processor goes, the current standard in computer systems being produced today is somewhere around 1.5 GHz to 2.4 GHz, although there are still a lot of the older ones being sold and several models faster than 2.4 GHz. What size and speed of hard drive is in the computer? If you have a choice (you probably won't), stick with a brand name drive such as Maxtor, Quantum, or Western Digital. If you plan to do a lot of work with large files, such as sound and video, you may want to consider getting a SCSI hard drive. SCSI hard drives are typically twice as expensive as EIDE drives, but if you need the speed, they are definitely worth the extra cost. What brand and speed of CD-ROM drive does the computer have? It is important that the drive is supported by the software that you plan to use. The current standard in CD-ROM drives in most computers is around 40x, but there are faster drives. There are still a few 6x, 8x, and 12x CD-ROM drives floating around, but you don't want one of those in your brand new computer unless you are only going to use the drive to load software, play music CD's, or just to access files, such as clipart images. But if you intend to play games or view video files from a CD, go with the fastest transfer rate you can get, at least a 40x. A DVD (Digital Versatile Disc) drive is another option to consider, although these are still rather expensive and you do need a high-end computer to take advantage of its capabilities. Yet another CDROM option is the ReWritable CD-ROM drive which allows you to create your own CDs for music and storing backup files. Can you upgrade the computer's memory and how hard is it? Most Pentium 4 and Celeron computers have 2 slots available on the motherboard for installing DIMM memory modules (Dual Inline Memory Modules). These slots on the motherboard are needed when you want to add more memory to your computer which you may or may not ever need to do. Check to see how many slots in the computer are currently being used. If the slots are all full and you want to upgrade the computer's memory, you are going to end up replacing a memory module with another one and then have an extra module that you can't use. If this is an older computer, then you probably have SIMM memory modules. SIMM memory modules must be installed in pairs whereas DIMM memory modules are installed individually. 30

If there are 4 SIMM slots in the computer and each slot contains a 4 MB SIMM, then the computer contains 16 MB of memory (4 + 4 + 4 + 4 = 16). If you wanted to upgrade the computer to 32 MB of memory, you only have 2 options, 1) remove all the SIMM modules and replace them with two 16MB modules or 2) remove two of the modules and replace them with either two 8MB modules (to give you 24MB of memory) or two 16MB modules (to give you 40MB of memory). SIMM modules only come in certain sizes such as 4MB, 8MB, 16MB, 32MB, 64MB, etc. and they must be installed in pairs. If the new computer does not have any memory modules open and only has a limited amount of memory, beware! Besides the number of memory slots in the computer, find out what type of SIMM or DIMM module the computer uses and whether you need parity or non-parity, gold-plated or tin, DRAM, EDO, SDRAM, or RDRAM. Parity memory modules are usually a bit more expensive than non-parity and computers will generally require one or the other, but there are some computers that can use both. DRAM memory is slower than EDO and EDO is slower than SDRAM. One last thing to check, does the computer need a specific brand of memory module like IBM and Compaq, these can be very expensive. If the computer system comes with a tape drive, what brand, type, and capacity it is? IDE tape drives are more common in home computers than SCSI due to the cost, but SCSI tape drives allow you to backup your data at a much faster rate (at least twice as fast). Also, find out what type of tape cartridge the drive uses. Most tape drives require a specific style of cartridge, but there are some tape drives that will accept more than one style of cartridge. Using a rewritable CD-ROM drive for backing up your computer is also an excellent option. What type of monitor does the computer come with, if any? If you read the fine print in most magazine ads for computers, the listed price does not include a monitor. So, that cheap price on a system isn't quite so cheap when you have to tack on another $300-500 for a monitor. Make sure the price you are quoted includes the monitor, as well as everything else that you need. If you are considering a flat-screen monitor, make sure you check it out before you buy. The newer line of flat-screen monitors are great, especially if space is at a premium in your office, but I've seen some flat-screen monitors that were hard to read or take forever to refresh after scrolling through a word processing document or web page. 31

Does the computer have a USB connector? Most of the computers manufactured after January, 1997 contain the chipset and connectors to allow you to take advantage of the Universal Serial Bus standard. The computer that you buy should have this connectivity available or you're buying old technology. Does the computer come with software? Finally, is software included with the computer. Most bare bones systems sold today will come with at least Microsoft Windows ME or Windows XP Home Edition. In addition, most systems will include some sort of business package, such as Microsoft Works, Microsoft Office, Corel WordPerfect Office, Lotus SmartSuite, or Sun Microsystems StarOffice. Still Don't Know What to Buy? Some people feel so confused when it comes to buying a computer, particularly their first computer, that they don't want to have to make a decision and would just prefer that someone just tell them what to get (so they can blame them later). Do I want an Acer, AST, Compaq, CTX, Dell, Everex, Gateway, Hewlett Packard, Hitachi, IBM, Micron, Quantex, Swan, Toshiba, Zenith, Zenon, or should I go with that second mortgage and get a Silicon Graphics Onyx 3000? It can get pretty confusing, especially if you don't have a real good idea as to what you need. That is why I started this document out with having you ask yourself what am I going to be using the computer for. If I were buying a new computer today and I wanted to use it for some high-end graphics or multimedia applications, I would buy a 2.4 GHz Pentium 4. As far as the manufacturer of the computer goes, I've had pretty good luck with Gateway here at MSU, but we also have a lot of Dell and IBM computers. I would need a minimum of 512MBs for starters and two 36GB, 15k RPM, Ultra-2 SCSI hard drives. I would buy one of the high-end APG graphic adapter cards with at least 32 MBs of memory on the board for the graphics and I wouldn't buy anything less than a 22 inch, .26 dpi or .28 dpi SVGA monitor. The computer would also have to have the Universal Serial Bus and the High Performance Serial Bus (IEEE 1394) ports for future upgrades. For backing up the data on the computer, I would probably get a 80GB DAT tape drive. Another option for backing up data that I started using recently is a ReWritable CD-ROM drive. For the sound system, I would get a Creative Labs Sound Blaster Live! card with a set of surround sound speakers. I would also need a modem for surfing the Web, so I would get a USR 56K external modem. As for a printer, either an HP DeskJet or LaserJet, but a Cannon, Epson, or Lexmark color InkJet printer would be nice too.

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Now, on the other hand, if I was only interested in using word processing, E-mail, or just surfing the Web, I'd go with the cheapest Celeron class computer I could find. Here is what I would recommend for a low-end home computer system: Processor Memory Hard Drive Floppy Drive CD-ROM Drive Backup Drive Monitor Video Sound System Modem Power Protection 1.8 GHz Celeron 128MB 133MHz SDRAM 40GB Ultra ATA hard drive 3.5 inch 1.44MB diskette drive 20x/48x CD-ROM drive IOMEGA internal ZIP drive 15 inch color monitor integrated AGP graphics integrated audio with speakers 56K PCI data/fax modem surge protector

Operating System Windows XP Home Edition Business Software Microsoft Works Anti-Virus Software Norton or McAfee VirusScan For a more advanced high-end home computer, this is what I would recommend: Processor RAM Memory Hard Drive 1 Hard Drive 2 Floppy Drive CD-ROM Drive 2.0 GHz Pentium 4 512MB PC800 RDRAM 36GB Ultra160 SCSI Drive with controller 36GB Ultra160 SCSI Drive 3.5 inch 1.44MB diskette drive 20x/48x CD-ROM drive 12x/8x/32x ReWriteable CD-ROM 33 and

Backup Drive Monitor Video Sound System Modem Power Protection

use ReWriteable CD-ROM 22 inch color monitor AGP Graphics with 32MB memory SoundBlaster speakers Live! with surround sound

56K PCI data/fax modem APC Back-UPS

Operating System Windows XP Professional Business Software Microsoft Office Professional Anti-Virus Software Norton or McAfee VirusScan This is more or less a middle of the road set of recommendations, you would need to add or delete options based on your specific needs. You can of course replace the Intel processor with a comparable AMD processor. Other options that you may want to consider adding to the system would be a printer, scanner, tape backup, digital camera, network card and hub for a home network, and of course additional software applications. Computer Superstores and Other Outlets Once you have decided on a particular system, you just need to find out where you can get that system the cheapest. New computer stores seem to be springing up every day and stores that never dealt with computers before are suddenly offering their own brands of in-house systems and components. It would be nice to walk into a computer store, buy a system, then leave knowing that you will never have to go back there again unless you want to add something new to your system. This however, is generally not the case. Although there are quality checks during each phase of the production process in building a computer, there is still that one computer that slips through the cracks and this is the one you usually get stuck with (I'm speaking from experience here). I have probably purchased over 300 computers while working for the university and other than a sticky keyboard and a couple computers that came with dead hard drives, I've not had many problems. If you plan to purchase a computer system from a local store as opposed to one of the mail order superstore outlets, there are some things that you need to consider.

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What brand name computers do they carry? Do they sell any high-end models or just the low-end? Do they have a complete line of peripherals and accessories? Do they have a repair shop? Are the salesmen knowledgeable? Are they a certified repair facility for any brand name computers or components? Do they offer training? Do they offer any types of discounts to students, seniors, etc.?

If the store deals strictly in computer systems, components, and supplies, check to see if they are an authorized repair facility for one of the brand name computer manufacturers that they carry, like IBM, Compaq, Hewlett Packard, NEC, etc. This is usually an indication that it is a pretty reputable place since these companies do not authorize everyone to repair their systems. Does the store sell an in-house line of computer systems? Although some in-house systems may be fine, personally, I prefer to stick with a brand name. A typical store like this is open 9 to 5 during the week, a few hours on Saturday, and is most likely closed on Sunday. So what do you do if you have a problem and need technical support at night or on Sunday? Most of the well known superstores have a 24-hour technical support line and some also have fax-back services (a faxback service is a number you call, usually the main number for the company, and with a touch-tone phone you select a certain component or system that you are having problems with from a menu, enter in your fax number, then the company faxes you a document with technical support for the item, usually within a few minutes). A computer I bought for home a couple years ago from Gateway was DOA (bad motherboard). When I discovered that there was a problem (at 10 PM on a Thursday night), I called their technical support number. The fellow that I talked to was very knowledgeable and walked me through some tests to isolate the problem (although I already knew what it was, he had to verify that for himself). After being on the phone for about an hour, he said yep, it's the motherboard and had a new one shipped out the next day that I received Friday. By Friday night my new computer was fully operational. A few of the larger companies even offer technical support over the World Wide Web in the form of FAQ's ( Frequently Asked Questions) or databases. For example, Microsoft's Web site contains two forms of information, the Microsoft Frequently Asked Questions which contains 35

questions and answers to some of the most common technical problems and the Microsoft Knowledge Base which is a collection of over 50,000 detailed articles with technical information about Microsoft products, bug and fix lists, documentation errors, and answers to commonly asked technical support questions. In addition, Microsoft's Web site also has a software library which contains free software addons, bug fixes, peripheral drivers, software updates, and programming aids. Computer Stores Here is a list of some of the computer stores that are available via the Web that I have dealt with. These stores offer complete computer systems, components, and accessories: Computer Discount Warehouse They have a huge selection of computer components and software. If you have trouble locating a component or software application, you will probably find it here. Their prices are very attractive as well and their sales staff is among the best. This is my first choice when I buy components and software. CompUSA One of the largest computer superstore outlets for computer systems, software, components, and accessories, and they also offer training facilities. They have stores located in all over the United States and they sell merchandise via mail order from their website. Their line of computer systems includes Packard Bell, Compaq, Hewlett Packard, Toshiba, Texas Instruments, and NEC. Dell Computers Dell computers are available from some of the computer superstores or by direct order from the company. Gateway Computers Gateway computers are available via mail order and some local retail outlets. They deal mainly in complete computer system bundles, including the software. The computer I bought for home was purchased via their Web order form. They make it way TOO easy to spend money. Gateway also sells refurbished computers and although I have not purchased a refurbished computer from them, their prices do appear to be quite attractive. PC Connections They have reasonable, although not the cheapest prices for software and hardware components. Their sales and support staff are very knowledgeable about the items they carry. 36

Shopping Tips To end this document, I thought I would pass on a few tips to help you be a smarter shopper.

There are several computer manufacturers that have Web sites, such as Dell and Gateway, that allow you to check the prices of their computer systems, customize the specifications to fit your needs, and then get a bottom line price. If you are in the market for a new computer, visit one of these sites and take advantage of this feature. For one thing, it will give you a ballpark idea of what the computer system of your dreams is going to set you back and secondly, it will give you an idea of what is currently available. Take a copy of the specifications for your ideal computer that you obtained above with you when you visit the computer stores in your area. This will give you a basis for comparison when you look at systems from other computer manufacturers. Don't be afraid to show the salesman your ideal computer specifications and ask how their computer system compares to it. Do not buy the first computer that you see, whether it's at one of the manufacturer's Web sites or in a local computer store. Gather all of the information that you can and compare prices and components. Buying a new computer is a major investment for most of us and you don't want to get stuck with something that you're not going to use. Last but not least, take some time to learn the terminology. You want to be able to ask intelligent questions when you meet with a salesman and in order to do that, you need to learn the language. You also need to be able to understand what the salesman is talking about so you don't get talked into buying something that you don't need or leave out something that you do need.

Take a Course Once you get your new computer, take some time to learn how to use it. Computers can be very frustrating, especially if this is your first one. There are literally hundreds of computer user groups and evening and weekend courses available at public schools, libraries, and colleges. Check the computer section of the yellow pages in your phone book or the local newspaper for the one nearest you. I teach a course here at Michigan State University that is targeted to first time computer users all over the world. This course is taught via the World Wide Web and as long as you have a connection to the Internet and an E-mail address, you can take this course. We cover everything from which mouse button to click to what makes a computer tick to creating 37

a Web page. If you are interested, see Introduction to Home Computing (http://www.css.msu.edu/webclass.html). In Closing... We have discussed and defined several of the most important components of a computer in this document, but things are always changing. For the most part, this document only covers the computer hardware and software issues that I work with here at Michigan State University, so I am in no stretch of the imagination an expert. There are many other fine sites on the Web that are no doubt more current with the latest and greatest computer components and software. I encourage you to visit these other sites and by all means, make an informed decision when you buy. Good luck!

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Guide to Buying a NoteBook Table of Contents:

Desktop versus Portable Standard Features Display PC Card Integrated Components Notebook Options Have I Got a Deal For You Notebook Recommendations Theft Prevention Computer Superstores and Other Outlets Computer Stores Best Buy CompUSA Dell Computers Gateway Computers PC Connections Shopping Tips Take a Course In Closing...

Desktop versus Portable

A portable computer is defined as a computer that is designed to be easily transported and relocated. The first computer designed as a portable was the Compaq Portable in 1982. The Compaq Portable contained a 4.77MHz 8088 processor, 128KB RAM, a 9-inch monochrome monitor, one 320KB 5.25-inch disk drive, and sold for around $3000. In 1983 Commodore introduced the first portable computer with color display. The Commodore had a 5-inch color display, 5.25 inch floppy drives, and cost $1600. Although Compaq and Commodore called these early computers "portables", they both weighted in at over 20 pounds, contrast that with the portable computers that are available today that weigh less than 5 pounds. As the size and weight of the early portable computers decreased, they became known as laptops and later as notebooks. The main advantages of a notebook computer over a desktop is of course the portability and the small size. Notebooks are quite handy if you are on the go and need a computer with you. They are excellent travel companions if you have work that needs to get done while in an airplane, boat, train, bus, or car (if you aren't doing the driving). Also, due to their smaller size, they are also the computer of choice for people that have limited space in their office or home. The main disadvantages of a notebook are their power, upgradeability, video display, and price. If you are looking for a high-end workstation, capable of running the latest 3-D games, you probably don't want a notebook. If want to be able to add the latest technology to the computer later on (adapter cards, memory, processor upgrade, etc.), you probably don't want a notebook. In a desktop system, you can install a second hard drive, add or swap adapter cards, or even replace a bad motherboard or power supply if need be. In a notebook computer, upgradeability is essentially

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limited to adding more memory and in some models, that can be a real challenge. However, as we will see below a notebook can take advantage of some of the features that are available to a desktop computer by adding on a docking station. Finally, if you want to get the most computer for your money, you probably don't want a notebook.

Standard Features
Although most notebooks are not quite at the same level as a desktop system, as technology evolves over the coming years, the difference between a notebook and a desktop will merely be the model number. If you are interested in purchasing a notebook computer, expect to pay a bit more than a desktop system with the same features - in the computer world, smaller is almost always more expensive. A typical notebook computer will contain either an Intel Celeron , Pentium III, or AMD K6 processor. These processors range in speed (at the time of this writing) from 400 MHz to 500 MHz (there are a few manufacturers still using Pentium and Pentium II processors). A standard notebook will contain 32 to 64 MB of memory, a 2 to 4GB hard drive, a 3.5 inch floppy drive, CD-ROM drive, Lithium Ion battery, one or two PC-Card slots (defined below), and integrated (built-in) video, sound, and speakers. Some notebooks also come standard with an integrated fax/modem and Network Interface Card (NIC) to connect the notebook to a Local Area Network (LAN). The average price range for a standard, low-end notebook is from $1200 to $1900, but don't fear if you have extra money burning a whole in your pocket, there are plenty of add-on options for notebook computers that can drive the price up well over $4000.

Display
The flat-panel display technology used in Laptop computers is called Liquid Crystal Display or LCD. This type of a display uses a liquid-crystal diode which is an electronic component that is created by sandwiching an electrically reactive substance between a positive and negative electrode. When an electric current is applied, the diode lightens. When current is removed, the diode darkens. Grouping a large number of these diodes closely together act as pixels elements in the flat-panel display. There are two basic types of displays that are used in laptop computers that use this technology and these are called Passive Matrix and Active Matrix displays. Passive Matrix A Passive Matrix or dual-scan display is created by placing a layer of liquid-crystal diodes on a grid of wires. When current is applied to the various intersections in the display at a specific refresh rate, the diodes are turned on (lighten) and create an image. The technology involved in creating a passive matrix display is relatively inexpensive and is commonly used in lower-end laptop computers. Graphics viewed on a passive matrix display are inferior to graphics produced on an active matrix display. Active MatrixAn Active Matrix or Thin-Film Transistor (TFT) display is similar to a Passive Matrix display in that it places a layer of liquid-crystal diodes on a grid of wires. The difference between the Active and Passive displays is that the Active Matrix display uses a transistor at each pixel to turn the diodes on or off. Using a transistor at each pixel means the current that is used to trigger a pixel's illumination can be lower and therefore can be switched on and off more quickly. This results in a display that is more responsive. For example, when a mouse is moved across a Passive Matrix display, the cursor will temporarily disappear until the display has a chance to catch up with the mouse movement. In an Active Matrix display, the display is fast enough to reflect the movement of the mouse as it occurs. Also, the TFT technology allows us to view the display better at different angles.

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PC Card
A PC Card (previously known as a PCMCIA card) is a credit card sized device that fits into a notebook computer that adds additional functionality. The PC Card is based on a set of standards that were published by the Personal Computer Memory Card International Association (PCMCIA). The PCMCIA group was organized to set the standards for credit card size memory and I/O devices such as modems, network cards, and hard drives. Part of the standard is to assure that there is interchangeability between notebook computers and backward compatibility with earlier PC Card devices. PC Cards have a 68-pin connector that connects into a slot in the notebook computer. Some notebooks have slots for one PC Card, some have two. There are currently three types or sizes of PC Cards standards: Type Thickness Typical use I II III IV* 3.3 mm 5.0 mm 10.5 mm ? memory modems, sound hard drive hard drive

* Type IV, this has not been officially adopted by PCMCIA.

Although PC Cards are designed mainly for notebook computers, there are adapters available to connect a PC Card to a desktop computer.

Integrated Components
Unlike a desktop computer, a notebook has most of the components built-in or integrated into the computer. For desktop systems, determining which computer to buy is generally not based on what type of keyboard or mouse that is available. If you don't like the keyboard or mouse, you can always purchase something else. However, in the case of a notebook computer, the size of the keyboard or type of pointing device may be something that you need to consider unless you intend to use a regular mouse or full-sized keyboard. There are some notebooks that have a keyboard that expands when the notebook is opened which is a nice feature if you find the normal keyboard to be too small. Pointing devices vary from a touch pad to a stick within the keyboard to a roller or track-ball. Most notebooks have the video, sound, and speakers integrated into the computer and some notebooks even have a digital camera built-in which is very handy for video conferencing.

Notebook Options
Just like desktop computers, there are several add-on options available for notebook computers. Besides a carrying case, extra battery, mouse, joystick, and a surge protector which really don't need an explanation, there are a few options that are only common to notebooks that I will discuss below. Docking Station

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A docking station is a device that a laptop computer is plugged into that essentially allows the laptop to function like a desktop PC. They typically have video, keyboard, mouse, serial, parallel, and USB ports, ports for headphones, speakers and PC-Cards, drive bays for CD-ROM, DVD, hard drives, and backup drives, and its own power supply (like a desktop PC). Some docking stations also are hot swapable or have connections for hot swapable drives and some contain expansion slots for PCI adapter cards. Docking stations can also include a Network Interface Card (NIC) to connect the computer to a network. If you will be using a laptop as your primary computer, you may want to consider a docking station, but be aware they range in price from $200 to $1,000 depending on the features. Expansion Base An expansion base is a scaled down version of a docking station. A typical expansion base will have a slot for a CD-ROM or DVD drive, floppy disk drive, an additional hard drive, and an internal power supply. Depending on the features included, price ranges from $25 to $150. Port Replicator A port replicator is a device that attaches to a laptop, increasing the number of ports that it can use. A typical replicator will have ports for a full-sized monitor and keyboard, mouse, and a printer, some also include ports for joysticks and PC-Cards. The way this works is all of the external devices (monitor, keyboard, mouse, etc.) are connected directly to the port replicator, when you want to use these devices with your laptop, you simply connect the laptop to the replicator rather than attaching everything to the laptop (assuming that you have enough ports in the first place). Port replicators are cheaper than docking stations ($40-$150), so if you will be using a laptop as your primary computer and don't need the extra features that a docking station has, you may want to consider a port replicator. Combo Drives Mid-range and high-end notebook computers will either come standard with, or give you the option to add a combo CD-ROM/floppy diskette or DVD/floppy diskette drive. Generally you only have one bay in a notebook for a floppy or CD-ROM drive, to switch between these devices requires you to first shut down the computer, remove one drive and insert the other, then restart the computer. By opting for the combo drive option, this eliminates the need shut down the computer to use the other device. If this option is available on the notebook you want to purchase, it is worth the extra money. Infrared Port Some notebooks come standard with an infrared port or IR port, for other notebooks this is an option. The IR port allows you to remotely access other devices such as a printer, without having the notebook physically attached to the device (assuming the device also has an IR port). Airline/Car Adapter

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If you do a lot of traveling and plan to use your notebook computer while enroute, you may want to consider purchasing an airline/car adapter. When the adapter is used in a car, the adapter simply plugs into a cigarette lighter. In newer aircraft, there are connectors available to plug your notebook into. In the case of an airline adapter, you will want to make sure that it has an FAA approval label.

Have I Got a Deal For You

As is true for everything else, you need to be a smart shopper. This is particularly true in the computer business since the general public tends to be less informed and the terminology can be a bit overwhelming. In the case of notebook computers in particular, opting for lower-end options just to reduce the cost can be very tempting, especially when you consider that you can buy a fairly high-end desktop computer for what you will pay for a low-end notebook. Generally, selecting lower-end options or accepting older technology to reduce the initial investment is going to cost more in the long run. Whether you need to upgrade the notebook down the road or you need to purchase another notebook to replace the one that you just bought, going with a substandard notebook (or anything else for that matter) is always going to come back to haunt you. Here are a few things to look out for when purchasing a notebook computer:

Memory

One of the most common things that manufacturers do to reduce the price of their notebook computers is reducing the amount of RAM memory that comes standard. This serves two purposes, 1) since notebook memory is very expensive, it makes for a cheaper notebook and 2) since notebook memory is usually proprietary, the manufacturer can sell you more memory at a premium price when you decide to upgrade. If you will be running Microsoft Windows 98 on the notebook, you will want at least 32MB of memory if not more. The size of a notebook's hard drive is especially important if this is going to be your primary computer. Manufacturers can also reduce the price of the notebook by reducing the size of the hard drive. Unlike upgrading the memory, upgrading the hard drive in a notebook computer is probably not something you will want to attempt to do yourself, so get the largest drive that you can afford. On the other hand, if you plan to purchase a docking station or expansion base for your notebook, don't worry about the size of the hard drive in the notebook, you can purchase a large desktop computer hard drive instead. Although most notebook computer come with an Active Matrix display, there are still a few models with Passive Matrix displays. Make sure you know what you are getting before signing on the dotted line. You definitely want an Active matrix display and not Passive Matrix.

Storage

Display

Notebook Recommendations
The following are recommendations for a low-end and high-end notebook computer. The options that I have listed here reflect where the current technology is at, at the time of this writing: Low-End Recommendation Processor: L2 Cache: Celeron 800MHz processor 128 KB L2 cache

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Battery: Memory: Hard Drive: Floppy Drive: CD-ROM Drive: PC Cards: Ports: Display: Video: Sound: Modem: Software: High-End Recommendation Processor:

Lithium Ion battery 128MB RAM 4GB Ultra ATA hard drive 3.5" floppy drive (swapable with CD-ROM drive) 24X CD-ROM drive (swapable with Floppy drive) 2 Type II slots 1 serial, 1 PS/2 mouse/keyboard, 1 USB 12 inch XGA Active Matrix display Accelerated Video w/ 8MB SGRAM Integrated sound and speakers PC Card 56Kbps data/fax modem Windows Me with Microsoft Works 2000

Pentium III 1000MHz processor L2 Cache: 256 KB L2 cache Battery: Lithium Ion battery Memory: 256MB RAM Hard Drive: 20GB Ultra ATA hard drive Floppy Drive: Combo DVD/floppy drive CD-ROM Combo DVD/floppy drive Drive: PC Cards: 2 Type II slots Ports: 1 serial, 1 parallel, PS/2 mouse, PS/2 keyboard, 2 USB Display: 15 inch XGA Active Matrix display Video: Accelerated Video w/ 16MB SGRAM Sound: Integrated sound and speakers Modem: PC Card 56Kbps data/fax modem Software: Windows 2000 with Microsoft Office XP

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Theft Prevention
I have seen estimates that say that one out of every ten notebook computers end up being stolen. Here is a list of some common sense type things you can do to keep your new notebook safe. Record the serial numbers for your notebook and peripherals along with a complete description of each item. Take a copy of this with you on trips just in case you need to report the notebook as stolen. Write your name and phone number on the notebook with an etching tool. Never leave a notebook unattended in a hotel room and if the hotel has a safe available, leave your notebook there when you are gone. Make sure your home or business insurance covers the notebook, if not purchase a separate policy. When traveling, keep your notebook in an ambiguous carrying case such as carry-on luggage on an airplane or in a briefcase. Have a current backup of all the important information on the notebook and keep this in a safe place.

Computer Superstores and Other Outlets

Once you have decided on a particular system, you just need to find out where you can get that system the cheapest. New computer stores seem to be springing up every day and stores that never dealt with computers before are suddenly offering their own brands of in-house systems and components. It would be nice to walk into a computer store, buy a system, then leave knowing that you will never have to go back there again unless you want to add something new to your system. This however, is generally not the case. Although there are quality checks during each phase of the production process in building a computer, there is still that one computer that slips through the cracks and this is the one you usually get stuck with (I'm speaking from experience here). I have probably purchased over 200 computers while working for the university and other than a sticky keyboard and a couple computers that came with dead hard drives, I've not had many problems. The last computer that I bought for home came with a dead motherboard! If you plan to purchase a computer system from a local store as opposed to one of the mail order superstore outlets, there are some things that you need to consider. What brand name computers do they carry? Do they sell any high-end models or just the low-end? Do they have a complete line of peripherals and accessories? Do they have a repair shop? Are the salesmen knowledgeable? Are they a certified repair facility for any brand name computers or components? Do they offer training? Do they offer any types of discounts to students, seniors, etc.?

If the store deals strictly in computer systems, components, and supplies, check to see if they are an authorized repair facility for one of the brand name computer manufacturers that they carry, like IBM, Compaq, Hewlett Packard, NEC, etc. This is usually an indication that it is a pretty reputable place since these companies do not authorize everyone to repair their components.

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Does the store sell an in-house line of computer systems? Although some in-house systems may be fine, personally, I prefer to stick with a brand name. A typical store like this is open 9 to 5 during the week, a few hours on Saturday, and is closed on Sunday. So what do you do if you have a problem and need technical support at night or on Sunday? Most of the well known superstores have a 24-hour technical support line and some also have fax-back services (a fax-back service is a number you call, usually the main number for the company, and with a touch-tone phone you select a certain component or system that you are having problems with from a menu, enter in your fax number, then the company faxes you a document with technical support for the item, usually within a few minutes). The computer that I mentioned above that I bought for home came from Gateway. When I discovered that there was a problem (at 10 PM on a Thursday night), I called their technical support number. The fellow that I talked to was very knowledgeable and walked me through some tests to isolate the problem (although I already knew what it was, he had to verify that). After being on the phone for about an hour, he said yep, it's the motherboard and had a new one shipped out the next day that I received Friday. By Friday night my new computer was fully operational. A few of the larger companies even offer technical support over the World Wide Web in the form of FAQ's ( Frequently Asked Questions) or databases. For example, Microsoft's Web site contains two forms of information, the Microsoft Frequently Asked Questions which contains questions and answers to some of the most common technical problems and the Microsoft Knowledge Base which is a collection of over 50,000 detailed articles with technical information about Microsoft products, bug and fix lists, documentation errors, and answers to commonly asked technical support questions. In addition, Microsoft's Web site also has a software library which contains free software add-ons, bug fixes, peripheral drivers, software updates, and programming aids.

Computer Stores
Here is a list of some of the computer stores that are available via the Web that I have dealt with. These stores offer complete computer systems, components, and accessories: Best Buy If you've never been to a computer superstore before, it's like a supermarket except instead of having food and household items, they have just about every electronic gadget ever made and about half of the floor space is taken up by computer hardware, software, and accessories. Although I haven't been particularly impressed by their sales staff, they do have some very good prices on components and accessories. When they have sales on specific components, sometimes they are cheaper than the mail order outlets. I don't think I would buy a desktop computer system from them, but I have bought several components there including notebook computers. Their line of computer systems includes Packard Bell, Acer, IBM, and Compaq. CompUSA One of the largest computer superstore outlets for computer systems, software, components, and accessories, and they also offer training facilities. They have stores located in all over the United States and they sell merchandise via mail order. Their line of computer systems includes Packard Bell, Compaq, Hewlett Packard, Toshiba, Texas Instruments, and NEC. Dell Computers

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Dell computers are available from some of the computer superstores or by direct order from the company. Gateway Computers Gateway computers are available via mail order and some local retail outlets. They deal mainly in complete computer system bundles, including the software. The computer I bought for home was purchased via their Web order form. They make it way TOO easy to spend money. Gateway has also started selling refurbished computers and although I have not purchased a refurbished computer from them, their prices do appear to be quite attractive. PC Connections The top rated mail order store on the planet as far as I'm concerned. They have reasonable, although not the cheapest prices for software and hardware components (hard drives, adapter cards, etc.) and a sales staff that are very knowledgeable about the items they carry and the technical support people are excellent. I purchased a 1.2 GB Western Digital hard drive from PC Connections a few years ago and received it on a Friday. I had a problem formatting the drive and called PC Connections technical support around 9 PM that night. A new hard drive arrived at my house the following morning (Saturday) at 8 am. That's what I call service! If they can afford to keep someone on staff 24/hours a day, 365 days a year, they must do a lot of business and if they do a lot of business, there must be a reason.

Shopping Tips
To end this document, I thought I would pass on a few tips to help you be a smarter shopper. There are several computer manufacturers that have Web sites, such as Dell and Gateway, that allow you to check the prices of their computer systems, customize the specifications to fit your needs, and then get a bottom line price. If you are in the market for a new computer, visit one of these sites and take advantage of this feature. For one thing, it will give you a ballpark idea of what the computer system of your dreams is going to set you back and secondly, it will give you an idea of what is currently available. Take a copy of the specifications for your ideal computer that you obtained above with you when you visit the computer stores in your area. This will give you a basis for comparison when you look at systems from other computer manufacturers. Don't be afraid to show the salesman your ideal computer specifications and ask how their computer system compares to it. Do not buy the first computer that you see, whether it's at one of the manufacturer's Web sites or in a local computer store. Gather all of the information that you can and compare prices and components. Buying a new computer is a major investment for most of us and you don't want to get stuck with something that you're not going to use. Last but not least, take some time to learn the terminology. You want to be able to ask intelligent questions when you meet with a salesman and in order to do that, you need to learn the language. You also need to be able to understand what the salesman is talking about so you don't get talked into buying something that you don't need.

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Take a Course
Once you get your new computer, take some time to learn how to use it. Computers can be very frustrating, especially if this is your first one. There are literally hundreds of computer user groups and evening and weekend courses available at public schools, libraries, and colleges. Check the computer section of the yellow pages in your phone book or the local newspaper for the one nearest you. I teach a course here at Michigan State University that is targeted to first time computer users all over the world. This course is taught via the World Wide Web and as long as you have a connection to the Internet and an E-mail address, you can take this course. We cover everything from which mouse button to click to what makes a computer tick to creating a Web page. If you are interested, see Introduction to Home Computing (www.css.msu.edu/webclass.html).

In Closing...
We have discussed and defined several of the most important components of a computer in this document, but things are always changing. For the most part, this document only covers the computer hardware and software issues that I work with here at Michigan State University, so I am in no stretch of the imagination an expert. There are many other fine sites on the Web that are no doubt more current with the latest and greatest computer components and software than what I have posted here. I encourage you to visit these other sites and by all means, make an informed decision when you buy. Good luck!

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