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406-50 Jerome Crescent Hamilton, ON L8E 1K6 (905) 379-9774 jennifer.mckeown77@gmail.com

To secure a position with a reliable company

Experience delivering Service Canada programs and Service Offerings including; Income Security Programs, Employment Insurance, Apprenticeship Incentive Grant, Work Sharing, and Record of Employment WEB Bilingual: fluent in French, English Certified CCC by the Public Services Commission Written and spoken working knowledge of Spanish Highly skilled in office administration and procedures Excellent customer service, oral and written communication skills Ability to establish methods to meet work schedules and coordinate work activities with other departments. Proven analytical, decision making, job task planning and organizing skills Knowledge of computer applications including: Microsoft Word, Internet browser and Electronic Mail

Customer Service Skills Responsible for responding to citizens needs and finalizing sought after interventions Responded to questions from clients on service offerings and provided value added information, advice and guidance on program and service requirements Received and processed requests from clients to change information and clarified discrepancies Administrative Knowledge Knowledge of the Privacy Act and Access to Information Act in order to understand the policies derived from these statutes that pertain to the exchange and security of protected information Experience and knowledge of the Financial Administration Act (FAA) to process and secure cash receipts Hand-on experience and the ability to use office production software and supporting systems such as departmental databases, electronic mail, Internet/Intranet, Word and data processing applications

Jennifer McKeown

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Clerical Knowledge Responsible for issuing certificates and/or permits and other related service offerings documentations Ensured that basic operations functions, including client tracking were performed in support of the operation of the office and were carried out in accordance with procedures Examined and authenticated citizens and/or documentation to validate the citizens identity

Citizen Services Officer Service Canada, Hamilton, ON 2005 present Responsible for delivery Service Canada programs and service offerings Promoted services offered by Service Canada as well as other Departments and Agencies Conducted fact-finding with clients, and assessed and decided which service offering and/or of information to provide Bilingual Receptionist Human Resources Skills Development Canada, Hamilton, ON 2003 2005 Welcomed and registered clients Answered inquiries and assisted clients with their applications for Employment Insurance Performed general office duties including, answering the phone, filing, and data entry Admisnistrative Assistant Manpower/Parks Canada, Hamilton, ON


Conducted research with regards to articles in the newspaper as well as online for publications about the Road World Championships
Answered inquiries and assisted clients with their applications for Employment Insurance

Maintained files regarding the articles noted above. Schedule appointments for my supervisor. Answered the phone and relayed messages to my supervisor. Corresponded with other members of the team not located in our location. Arranged catering for in house meetings. Posted mail when required.

Bachelor of Arts Degree in Languages Minors in English and Spanish University of Ottawa, Ottawa, ON C.P.O. /O.A.C. Grade 13 Diploma Ecole Secondaire Le Caron, Midland, ON 2000


Certified CCC, French Public Service Commission, Hamilton, ON Putting Citizens First, Service Canada College, Regina, SK 2011 2007

Jennifer McKeown
Mentor, YMCA Intern, Service Canada, Hamilton, ON

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