KYRON RILEY

1548 Stoney Cross Lane Lincoln, CA kyronriley.kr@gmail.com 916-253-6660

QUALIFICATIONS SUMMARY
Highly personable Customer Service Professional with over three years of experience in various types of Customer service related fields.

Talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Expertise in resolving escalated customer service issues. Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook). Exceptional Team leadership abilities concerning team initiatives.

PROFESSIONAL EXPERIENCE
305 AMXS United States Air Force McGuire, New Jersey Aerospace Maintenance (2011) Serving in an Aerospace Maintenance position I inspected the various equipment and devices on aircrafts, including engines, landing gear, flight instruments, pressurized components, brakes, valves, pumps, and any other part of the plane that requires regular maintenance. As an aircraft maintenance technician, I was also required to keep records and write reports on my preventative maintenance work.

07/2011 to 10/2012

According to Federal Aviation Administration (FAA) regulations, I completed inspections, performed scheduled maintenance, and made any necessary repairs. Instrumental in fostering rapid growth and instruction to peers internally and other personnel outside of the USAF. Received outstanding positive comments from leaders of USAF hierarchy; received a Promotion to A1C within the enlisted structure due to superior work ethic and outstanding performance as denoted by senior leaders. 03/2010 to 09/2010

Kentucky Fried Chicken Lincoln, California Cashier/Team member (2010)

As a cashier I helped with the process of explaining to the customer the details of their sale, also I helped answer any questions customers might have. Through this I developed many skills having to deal with both irate and wonderful customers. I helped resolve customer concerns in collaboration with other departments. I received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.

Education
Graduate of Lincoln High School, Lincoln, CA 95648 Currently attending Sierra College, Perusing an AA in Business

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