Getting Started

HEAT is easily installed using the HEAT Installation Wizard, a step-by-step guide for easy navigation. Simply follow the directions located below, and on the windows and dialog boxes. You can cancel the installation and exit the Wizard at any time. System requirements are listed below. You must install the HEAT evaluation version in accordance with these system requirements to operate successfully. Your existing system may meet the minimum requirements; however, for best performance additional requirements are recommended and noted.

Installing the HEAT Evaluation System

Important: In order to install the HEAT Evaluation System before you begin you must have Microsoft Windows 2000, Windows Server 2003, or Windows XP operating successfully on your computer. Because the files are compressed, you must use the setup program to install the HEAT Evaluation System.

To Install the HEAT Service & Support Evaluation System

1. Close all open applications on your computer. 2. Insert the HEAT Evaluation System CD into your CD drive. Note: The HEAT installation CD is NOT set up to auto run when inserted into your CD-ROM drive. If the main window does not appear, select Run from the Start menu and then type x:\setup.exe (where x is the drive letter of your CD drive). The HEAT Installation Welcome window appears. If the installer prompts to install an Adminstrators image, select No. 3. Click Next to proceed. The Software License Agreement dialog box appears. 4. Read the Evaluation License Agreement (ELA). If you agree to the terms of this license agreement, select I accept the terms of the above license agreement, and also select the two check boxes beneath that statement: I am an authorized agent and/or representative of the customer/end-user, and I have read the terms and conditions stated above. Click Next. The Setup Type dialog box appears. 5. Select Custom and then click Next. The Destination Folder dialog box appears. Note: The Typical installation only installs Call Logging and Alert Monitor (the applications of the HEAT System that are used by most users). To install the Administration tools, select Custom and then click Next.

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6. If you want to change the folder location for HEAT, click Change and browse to a different location. If installing to the selected folder is acceptable, click Next. The Ready to Install the Program dialog box appears. 7. Click Install The Installing HEAT dialog box appears. Wait while the program installs. When HEAT finishes installing, the Installation Wizard Completed dialog box appears. 8. Click Finish to complete the installation.

System Requirements
HEAT Service & Support Database Server Requirements
On average, HEAT 8.4 requires 2 3 MB of hard drive space for every 1,000 records. All system requirements were developed using Microsoft SQL Server as the HEAT 8.4 database application. When using other database applications, contact the database vendor for recommendations. Requires175 MB of disk space for full HEAT installation Database Management Software (DBMS) Microsoft Access 2000/2002 Microsoft SQL 2000 (SP 3) or MSSQL 2005 Oracle 9i Release 2 (using 9.2.0.1 driver) Oracle 10g Release 2

HEAT Database Server

System CPU Speed RAM <500 MB Pentium III 733 MHz 512 MB 1 3 GB Dual Pentium III 733 MHz 1 GB (Dual load balancing network adopters) >3 GB Contact Technical Support

User Requirements
The following system recommendations are for user installations of the core HEAT modules (Administrator, Call Logging, Alert Monitor, etc.). Additional requirements are presented for Business Process Automation Module (BPAM), Auto Ticket Generator and Managers console installations.

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HEAT Service & Support Modules Client Operating Systems

Microsoft Windows 2000 Professional (SP 3 or higher) or Server (SP 3 or higher) Windows Server 2003 Microsoft Windows XP Professional .NET 2.0 Framework

HEAT Modules
System CPU RAM Minimum 733 Mhz 256 MB Recommended 1.2 Ghz 512 MB

Business Process Automation (BPAM) Operating Systems

Microsoft Windows 2000 Professional (SP 2) or Server (SP 2) Windows Server 2003 Microsoft Windows XP Professional .NET 2.0 Framework

Business Process Automation (BPAM) Server

# of Rules 1 10 10 + System 733 Mhz 1.2 Ghz RAM 256 MB 512 MB

Auto Ticket Generator Operating Systems

Microsoft Windows 2000 Professional (SP 2) or Server (SP 2) Windows Server 2003 Microsoft Windows XP Professional .NET 2.0 Framework

Auto Ticket Generator

E-Mail Traffic Minimum (low volume) Recommended (high volume) CPU 733 Mhz 1.2 Ghz RAM 256 MB 512 MB

Managers Console Operating Systems

Microsoft Windows 2000 Professional (SP 2) or Server (SP 2) Windows Server 2003 Microsoft Windows XP Professional\ .NET 2.0 Framework

Managers Console
E-Mail Traffic Minimum (low volume) Recommended (high volume) CPU 733 Mhz 1.2 Ghz RAM 256 MB 512 MB

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