Académique Documents
Professionnel Documents
Culture Documents
STRENGTHS
Our Key Initiatives
l Nurturing Our Human Capital
l Commitment to Quality
56
Our Key Initiatives
3 May
100 employees from the Group participated in the National Workers’ Day Gathering 2008 themed
“Innovative Workers, Competitive Nation” held at Stadium Putra, Bukit Jalil, Kuala Lumpur.
Nurturing Our Human Capital (continued) Enhancing Stakeholders’ Relationships Commitment to Quality
RECOGNISING ACHIEvEMENTS
In 2008, cash incentives were extended to employees’ children who
achieved outstanding academic achievements in their respective
examinations. 20 children were rewarded for obtaining successful results
for Ujian Penilaian Sekolah Rendah (“UPSR”), 15 children for Penilaian
Menengah Rendah (“PMR”) and 3 children for Sijil Pelajaran Malaysia
(“SPM”).
9 - 11 May
Faber participated in “My Career Education Fair 2008”
at Mid Valley Exhibition Centre, Kuala Lumpur. Over
50,000 people visited the exhibition launched by YB
Datuk Ir Hj Idris bin Hj Haron, Deputy Minister, Ministry
of Higher Education Malaysia.
23 May
Faber emerged as
the 2nd runner-
up in the UEM
Competitive
Business
Simulation
Challenge 2008.
9 June
Quarterly Briefing and ERA
for 1st Quarter 2008.
60
Our Key Initiatives
5 - 6 July
Faber’s Family
Retreat 2008
at Awana Kijal,
Terengganu.
11 July 16 August
At the “Malam Anugerah Kumpulan UEM Faber emerged
2008”, Elias bin Effendy, Head of Contracts as the 1st
Management Department was the recipient runner-up
of the Sri wira (Executive) Award. The in the UEM
award recognises an employee’s exceptional Live Talent
performance, outstanding contributions and Extravaganza
achievements apart from their daily work 2008.
scope.
25 September
Launching of Faber’s
Pilot Mentoring
Programme.
31 October
Faber’s “Warna-Warni Aidil Fitri-Deepavali” joint
celebration held at Faber Towers, Kuala Lumpur.
Our Key Initiatives
At Faber, we are fully committed towards increasing the market’s confidence in how we
operate and conduct our business. We have implemented throughout the Group, various
best practices, policies and procedures on excellent business ethics and values, good
corporate governance, procurement policies and stakeholder engagement.
Since 1997, we have been managing the Vendor Development Programme (“VDP”)
aimed at assisting the growth and competitive edge of local companies or entrepreneurs.
In 2008, Faber has enhanced its VDP in line with the guidelines and best practices
outlined in the GLC Transformation Programme’s Red Book. Strict selection criteria and
predefined performance targets within a five-year incubation period to facilitate the 14 March
development of selected vendors were integrated into the programme. Press members toured the Laman
Rimbunan development in Kepong,
We endeavour to create easy access for open communication with our stakeholders to Kuala Lumpur to get a first hand
look at the mixed development
maintain a positive impact on the marketplace. We will persist in improving planned and
project, which has received
targeted events to encourage relationship-building, information sharing and networking encouraging response from the
among our stakeholder groups. public.
Our Key Initiatives
Our Investor Relations website was introduced in 2008 to enhance communications with
potential investors, shareholders and the financial community for online information on the
Group’s services and developments.
27 March
An Analysts and Media Briefing was
organised at the Sime Darby Convention
Centre, Kuala Lumpur. The session was
aimed at disseminating information on
Faber’s latest developments and progress.
24 April
An interview session was
conducted by the Editor-in-Chief
of Home Finder Magazine,
Mr Ivan Tan to gain insights on
FDH’s Property Development
projects.
20 May
Faber’s 45th Annual General Meeting
was held at the Sime Darby Convention
Centre, Kuala Lumpur. This was the
second consecutive year where Faber
declared dividends to its shareholders.
13 June
Faber succesfully held its EGM at the Sime Darby Convention Centre, Kuala Lumpur to obtain
shareholders’ approval for its Corporate Proposals: Proposed Capital Repayment to Jeram
Bintang Sdn Bhd and Proposed Aqcuisition of Medlux Overseas (Guernsey) Limited’s equity
interest in Faber Medi-Serve Sdn Bhd.
22 July
A Media Tour was organised to showcase Faber Development Holdings Sdn
Bhd’s (“FDH”) latest development projects. Press members toured the Casa
Desa Condominium in Taman Desa, Kuala Lumpur after the interview session.
Our Key Initiatives
Nurturing Our Human Capital Enhancing Stakeholders’ Relationships (continued) Commitment to Quality
Commitment to Quality
Throughout the years, Faber has epitomised its Quality Objectives “ExCEL” branding in the quality of its products and services synonymous
with its Quality Policy “Committed to Excellence”. ExCEL stands for: E – Effective System, x- Excellent Practice, C – Continuous
Improvement, E – Ethics and Integrity, and L - Learning Culture. Thus, Faber endeavours to continuously enhance and reinvent itself
in order to remain competitive and deliver superior quality services and products to its customers, aligned with its vision and mission.
The Quality Management System (“QMS”) in compliance with ISO 9001:2000 standards
has been implemented at all levels of the Group. Quality practices are deeply rooted in our
day-to-day operations to ensure operational consistency and business continuity without
disruption. The implementation of QMS has improved the service and product performance,
productivity and efficiency, which leads to improved customer satisfaction.
18 april
FMS is at the final stage of developing the Medical Devices Management System
to establish a more effective risk management and quality assurance of our
medical equipment maintenance service to hospitals. It is expected that with
the implementation of the management system, risks to employees servicing
medical equipment and end users will be largely minimised. We target to obtain
the ISO 13485 certification by the middle of 2009.
5S Programme
To further attest our programme, the Malaysia Productivity Corporation has audited and issued 5S Certificates for seven sites that have
been practicing the 5S programme: FMS Ipoh and FMS Telok Intan in Perak, FMS Alor Setar, FMS Seberang Jaya, FMS Kuala Nerang,
FMS Jitra and FMS Yan in Kedah.
FMS works hand in hand with the hospital administrators under its concession in the hospitals’ quest of seeking the Malaysian Society
for Quality in Health (“MSQH”) and ISO 9001 certifications. In the process, FMS has established positive relationships and developed
better teamwork with the hospital administrators.
Our Key Initiatives
The health and safety of our people and work environment are of utmost importance to us. As such, the Group enforces safety, health
and environment best practices, policies and procedures at all its business units to ensure that the highest standards of health and safety
are being maintained. The establishment of SHE committees and various programmes and Key Performance Indicators have been put in
place to enhance health, safety and environment at the locations in which the Group operates in.
The Group has further enhanced its Safety and Health Management System (“SHMS”) through
more diligent risk assessments, improved health and medical surveillance programmes, stringent
vendor and contractor management, enhanced contract requirements and on-line incident and
activities reporting.
The Kamunting Incineration and Laundry Plants operated by FMS have successfully been certified
with OHSAS 18001 standards after completion of the compliance audit on 12 and 13 January 2009.
This international certification will certainly propel the Group forward by providing its competitive
advantage and increasing marketing and sales opportunities.
Ever mindful of the impact our business activities have on the environment in which we
operate, the Group continually carries out various environmental protection and preservation
initiatives within its daily operations. The Group’s businesses, cognisant of its imprint on the
environment, has committed itself to the international standards requirements of ISO 14001
in the development and implementation of its Environmental Management System (“EMS”).
This is evident in the recent certification of the Kamunting Incineration and Laundry Plants to
ISO 14001 standards on 30 January 2009.
Our Key Initiatives
In line with our core businesses in the provision of Hospital Support Services (“HSS”), our collaboration with the Ministry of Higher
Education (“MoHE”) was initiated in November 2007 to promote cooperation in the areas of education and training. Faber and MoHE
co-developed the curriculum for the Diploma in Facilities Maintenance and Management offered through the local Community Colleges.
Students pursuing this programme are stationed at the FMS offices to acquire on-the-job skills and hands-on experience under Faber’s
Work Based Learning (“WBL”) module.
The first batch of 20 students from the Hulu Langat Community College were registered on 4 August 2008, with 10 students stationed at
FMS Ipoh and another 10 at FMS Penang. The students are now into their second semester of the WBL module and are set to graduate
with a Diploma in Facilities Maintenance and Management at the end of 2009. A similar programme, focusing on Bio-medical Engineering
26 April
The WBL seminar themed “Pioneering
Partnerships: Sharing Experiences”, organised by
the Ministry of Higher Education was held at the
Oriental Crystal Hotel in Kajang, Selangor.
16 June
Faber contributed six ambulances to six government
hospitals within FMS’ concession areas. YB Dato’ Sri Liow
Tiong Lai, Minister, Ministry of Health Malaysia handed
over the ambulances to the respective State Health
Directors from Perlis, Kedah, Penang, Perak, Sabah and
Sarawak.
Our Key Initiatives
26 - 27 July
FMS Ipoh was the venue for the two-day WBL training
programme themed “Train the Trainers”. This was
part of Faber’s collaborative efforts with the Ministry
of Higher Education to train 20 FMS employees to be
the students’ mentors and facilitators.
4 August
Faber received 20 students, the pioneers of the WBL
Diploma in Facilities Maintenance and Management.
11 September
Faber organised a
breaking of fast with
orphans from Asrama
Darul Taqwa, Kuala
Lumpur as part of its
caring commitment
to the community.
19 September
Faber and the Taman Desa Women’s Community
Club, Kuala Lumpur organised a jumble sale.
Proceeds of the sale were channeled to the
Ti-Ratana Welfare Society.