Stake holders Conference on

“Business Process Outsourcing and Knowledge Process Outsourcing

Industry - Leveraging Information Technology & Biotechnology
Knowledge Resources”
October 24, 2007 (9.30 am to 2 pm)
Organised by
Association of Knowledge Workers, Lucknow (AKWL)
And
Jaipuria Institute of Management, Lucknow (JIML)

Objectives of the meet

BPO sector in India has evolved radically over the past few years. From mere call centre
operations, the sector today provides range of deliverables in the area of transaction
services, process management, business transformation and analytics services. Over the
last decade the outsourcing industry has been one of the fastest growing industries in
India. In FY07, the entire industry is worth over $8.7 billion and employs more than half
a million people. Mr Pramod Bhasin, President & CEO, Genpact said “KPO and BPO
are inseparable”. Now a days customers demand end to end solutions. This can be
offered by combining deep vertical experience and knowledge.

The event will showcase Lucknow as the preferred BPO/KPO destination whose highly
educated workforce could be leveraged by corporations to further their competitive
advantage.

The conference has been planned with the intent to spread awareness about KPO & BPO,
the issues and challenges being faced by the industry including highly skilled manpower
shortage and to identify, deliberate and highlight the key issues of concern that influence
the willingness of companies in the BPO and KPO domain to invest and operate from
Lucknow. According to a study conducted by industry body ASSOCHAM on

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'Outsourcing industry strategies to counter appreciation of rupee' has indicated that
various companies in the Indian IT/ITeS industry are relocating their operations to
Tier II and Tier III Indian cities, such as Lucknow, Kochi, Varanasi, Mohali,
Jamshedpur, Allahabad, etc., to reduce their operational costs by about 15 percent.
The enablers that would facilitate this process include a number of stakeholders, fresh
pass out and final year students of B.Tech/ M.Tech, MBA and MCA, Research scholars,
BPO Managers, as resource persons required by the industry,
Government being facilitator and regulator for good governance, infrastructure provider,
creates good business environment
Business and career opportunities: Industry leaders of BPO and KPO to make
presentations, for awareness and insight, tell success stories about BPO and KPO
industry, so that budding professionals may join the industry as employee or
entrepreneurs.
Stakeholders/Enablers
• Fresh pass out and final year students of B.Tech/M.Tech/MCA, MBA, post
graduates in Biotechnology and Bio-informatics and equivalent courses,
including professionals with international certifications from companies like MS,
CISCO, Oracle, Red Hat etc.
• BPO and KPO Companies, including leaders from micro, small, medium and
large industries operating in India.
• Clients of BPO & KPO industry
• Suppliers to IT/ITeS companies like: Telecom companies, Hardware companies
• Government of UP, Department of IT & Electronics, Biotech Park, STPI, Council
Of Scientific and Industrial Research, SIDBI
• Educational institutes/ Universities as providers of qualified professional
manpower for IT, ITeS and Biotech Industry
• Training organizations of hard and soft skills, for BPO and KPO industry
Venue: Jaipuria Institute of Management, Vineet Khand, Gomti Nagar, Lucknow
Schedule: Registration from 9 am to 9.30 am,
Inaugural session 9.30 am to 10.30 am, including key note address

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Technical session – I, from 10.30 am to 11.30 pm, presentation by Local entrepreneurs/
experts
Tea 11.30 am to 11.45 am,
Technical session - II from 11.45 pm to 12.45 pm, presentation by out of station
entrepreneurs/ experts
Technical session - III from 12.45 pm to 1.45 pm on Biotechnology
Summing up/ vote of thanks from 1.45 pm to 2.00 pm.
Lunch from 2 pm for delegates , invitees, organization committee members
Registration fee: Rs 500 per delegate
• Registration fee NIL for students final year professional courses (and fresh pass
out professionals) , and will be through their institutes nomination. Institutes may
nominate 20 students per course e.g. 20 from MBA course, 20 from MCA, 20
from B.Tech (IT), 20 from B.Tech (Biotech) . One faculty member per course
may be nominated to take care of their students.
• AKWL members and nominees of JIML NIL
Sponsorship: Gold Rs 40,000, Silver Rs 20,000, Bronze: Rs 10000
or
Sponsor for Lunch & Tea , sponsor for Memento to guest & speakers
Target of participants in the meet is 200 to 400 persons plus organizers, guests/ speakers/
media representative etc.
Resource Persons: under finalization
Communication address:
1. Dileep Kumar, Secretary, Association of Knowledge Workers, B605, Rohtas
Apartments, Vikas Nagar, Lucknow 226022 , Tel no Res- 0522-2332587,
Mob09415649067, e-mail: dkbhatnagar@gawab.com,
dkbhatnagar2006@indiatimes.com, URL: www.knowledgeworkerslko.org
2. Dr Sanjay Rastogi, Jaipuria Institute of Management, Vineet Khand, Gomti Nagar,
Lucknow, e mail: srastogi@jiml.ac.in, Tel: 2394296, Mob 9415018412

Resource persons identified

1.BioTechnology

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Mr Ram Saran Verma, successful entrepreneur in Biofertilizers and tissue culture
banana, Barabanki

Dr HM Behl, former Dy director, NBRI , presentation on on Agri biotech opportunities

Sri Saurabh Mishra, CEO, Next Gen Biofertilizer and few more companies

Dr PK Seth, CEO, Biotech Park

UP Government

*Sri VN Garg, Principal Secretary, IT & Energy

Mr Amod Kumar, IAS, Spl Secy IT & E

BPO/ KPO industry, IT/ ITeS

1.*Mr Jayant Krishna, RM , TCS, Lko

2.Dr Upendra Kumar, MD, UPTEC, Lko

3,Mr Avanessh Nirjar, Managing Director, First Europa .NCR (experience in BPO and
now in KPO)

4.Mr Nitin Tripathi, MD, Om Solutions, Lko

5.Mr VK Chopra, Dir, APV India, Lko
6. Mr Rishi Das, Careernet Consulting, Bangalore
7. Representative of Planet Comnet Technologies, Lko
8. Mr Randhir Singh,E Valueserve, Gurgaon (largest KPO firm in North India)

Academics
Prof S. Chakraborty, Director, JIM
Invitation being issued
Dr Prem Vrat, VC, UPTU
And few more name from out of station likely to be finalized soon

* indicates confirmation awaited

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 Delegates registration form for Stake holders Conference on theme
“Business Process Outsourcing and Knowledge Process Outsourcing Industry -
Leveraging Information Technology & Biotechnology Knowledge Resources”
October 24, 2007 (9.30 am to 2 pm) at JIML

To, The Secretary, Association of Knowledge Workers, Lucknow

B605, Rohtas Apartments, Vikas Nagar, Lucknow 226022 ,
E mail; dkbhatnagar@gawab.com ; Mob 941649067
Dear Sir,

Please register the following delegates for the above conference

S.No Name Designation E-mail/ Tel no.

1.
2.
3.
4.
5.

Registration Fee: Rs 500 per delegate

The registration fee includes Lunch, Tea/Coffee, Study Material.

Enclosed is a Demand Draft/Cheque No …………………………………………………

Dated ………………………… for Rs………………………………………
Payable at Lucknow in favour of Association of Knowledge Workers, Lucknow

Sponsoring Authority Signature …………………………………………………………

Name (in capitals) …………………………………………………………………………
……………………
Designation ………………………………………………………………………………
………………
Organisation & Address ……………………………………………………………………
………………………
……………………………………………………………………………………………
……………………………………………………………………………………………
………………………………………………………………
Tel.: …………………………………………………. E-mail: …………………………
……………………………………………………………………

*Photo copies may be used. The form may be used for self registration also

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 Registration Form for students/ self nomination

Stake holders Conference on

“Business Process Outsourcing and Knowledge Process Outsourcing Industry -
Leveraging Information Technology & Biotechnology Knowledge Resources”
October 24, 2007 (9.30 am to 2 pm) at JIML

To, The Secretary, Association of Knowledge Workers, Lucknow

B605, Rohtas Apartments, Vikas Nagar, Lucknow 226022 ,
E mail; dkbhatnagar@gawab.com
Dear Sir
Kindly refer to the information brochure submitted by you with request for participation
in the event.
2.Students of our institute as per list enclosed as annexure 1, will attend the program as
paid delegate, registration fee @ Rs 100 is being sent by a cheque in favour of
Association of Knowledge Workers, Lucknow or by cash
3. List of students who have opted for non registration, but will attend the program is
enclosed as Annxure 2
4.For coordination with our organization , kindly contact our faculty member Viz Prof …
…………………………………………, Mob No……………………. E
mail……………………………………………..
4. Self nomination: I will attend the program, as paid delegate/ unpaid( pl do not arrange
lunch for me) .I passed ……….. ….in 2007 from ………….......................... and seeking
job/ opportunity as entrepreneur

Signature
Name
Designation
Institute name
Note : Kindly fill in points relevant for you and delete other points