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1. Who suggests that what is needed is a deepening of democracy on a global level?

a) Kenichi Ohmae
Radford
b) Giddens
c) Dave Ulrich
d)
Managers are able to support people with their development as well as their current skills.
True
False

1. Data Items 1. Current date

2. Information 2. Age distribution


3. Interpretation 3. Records of leave
4. Complex organisations use information for 4. Are we a `young' or `old; organisation
5. Manpower planning
6. Nature of business

BBusiness and HR issues influence each other, and in turn influence corporate and business unit strategy.
True
False

5. Many of the socio economic certainties of the twentieth century are :-

a) Simple
b) Critical
Crumbling
c)
Pending
d)
HR can develop processes to ensure that the 'right' people are selected for roles

Communications should be honest & should involve all stakeholders.


True
False

8.

1. Ratio of H R / Personnel staff to 1. Total organisation's indirect cost

2. Total recruitment costs 2. Per employee


3. Overall training cost 3. Total organisation's direct cost
4. Indirect costs of the HR as per cent of 4. Number of employees
5. Specific group of employees
6. Per new recruit

9. Developing unity of purpose and a shared belief that what is good for individual is good for

a) Director
b) Owner
Workers
c)
Organisation
d)
. Commitment strategy is inherently .

11. A simple way to analyse the types of human resource information is to use the familiar pyramid of :-

a) Strategic level
b) Tactical level
Operational level
c)
Basic level
d)
12. Participation and involvement mean that power shifts from middle managers to those further down the :-

a) Top managers
b) Lower level managers
Directors
c)
Organizational hierarchy
d)
Which is a key tool for HR?

a) Strategies
b) Competencies
Strategic planning
c)
Strategic policies
d)
14. The only real measure of the quality of a product and service is whether it delivers customer satisfaction.

True
False
15. The different types of culture have their own :-

a) Opportunities
b) Weaknesses
Strengths & limitations
c)
Threats
d)
Marks : 2

16. Flexibility is HR's most precious asset.

True
False
17. Develop a commitment of how to organise and manage for competitiveness.

True
False

Marks : 2

18. The internalization of corporate values, through major communication programmes & the organizational culture as a whole are other
major sources of :-

a) Amalgamation
b) Mergers
Integration
c)
Acquisition
d)
Marks : 2

19. Reward system includes :-

a) Types of system
b) Fringe benefit
Promotion
c)
Status symbols
d)
20. The different linking themes include :-

a) Holistic approach
b) Competencies
Technology
c)
International dimensions
d)
21. made studies of why change efforts often fail.
21. Recent studies claim to have found a statically significant link between 'bundles' of and business performance.
22. Computerised personnel information have major benefits such as :-

a) Reducing tedious clerical work


b) Producing better quality letters
Reducing the chance of errors
c)
Saving the filing work
d)
23. In practice, the right balance between individuals & team has never proved to be elusive.
True
False

24. Typically QWL programmes have strategies.