T'AEK I'AfrT, INC.

Your trusted applianrc and molorcycle deuler

Telefax No. (03 8) 5 0 1 -6868,
5 0 1 -9 8 5 8, 4 1 2-5 5

09

SERVICE
TO

MEMO
ALL HONDA 35

NO. 7
&

MINI 35 BRANCHES C/O Branch Managers & Store Supervisors

SERVICE DEPARTMENT

FROM
DATE
RE

JUNE 13, 2013

PISO SERBISYOU PROMO

Du Ek Sam, lnc. Management is pleased to announce that starting June L5, 20L3, we will start implementing the Piso Serbis You Promo to all Honda 35 & Mini 35 Branches (please see attached list of Branches that are qualified to join the Promo). Piso Serbis You is a program of Honda that aims to address our customers' call for high quality services at a lower cost and regain and invite more customers to make our after-sales business profitable and potential buyers to our products. With this
program, a customer can avail our TUNE UP & CHANGE OIL package (labor only) for as low as Php 25.00. For the 25 check points of tune up, customer has to pay only Php1.00 per check point that is why it is called "PISO SERBISYOU". Below are the mechanics/conditions to availthe promo:

1. Only Honda 35 Shops are qualified to join this promo (pls see attached list). 2. lN or OUT of Warranty units and units purchased from Non-Honda Accredited Stores are entitled 3.
to this promo as long as it's a HONDA motorcycle and is brought for service in a Honda 35 shops. Customer must purchase at least one (1) bottle of any variant of Honda genuine oil otherwise, he/she cannot availthe promo. Customer can avail a Php 5.00 discount on top of our existing oil discount for one (1) of any variant of Honda genuine oil. Note: Each motorcycle is entitled to one (1) oil discount per transaction. Regular labor rates shall apply for each checkpoint if the customer does not avail the entire
package.

4. 5.

6. Additional

7. 8.

labor charge will be charged to the customer if he/she wishes to avail additional services not included from the 25 checkpoints. Example: A customer availed the 25 checkpoints tune-up, purchased a Honda genuine oil and he/she requested to have his/her speedometer cable replaced. The total amount to be charged to the customer is, Php 25.00+cost of oil+cost of speedometer cable+labor charge of speedometer cable replacement. Mechanics must perform the 25 check points properly (pls see attached the list of 25 check
points). Branch must submit to Head Office the reports listed betow "not later than every Sth day'' of the following month c/o Ms. Helen Bautista (DO NOT SEND DIRECTLY TO HONDA as our HO will do the one time submission to Honda together with the other requirements):

a) b)

PISO SERBISYOU -SERVICE SUMMARY SHEET DEALER SERVICE MONTHLY REPORT (fill up only

the marked items)

To run the promo smoothly and effectively, here are some important things to consider: lmplementing this promo is expected to double or even triple the number of customers coming in our shops, so Branch Managers are instructed to designate somebody to do the documentation and entertain our customers especially to those Branches without Service Advisor. Below are suggested systems to accommodate our customers well: a) Appointment System - this is to prevent overflowing of customers in our shops and to avoid making them bored while waiting for their turn. b) lssuance of priority number to queuing customers to make sure that the one who comes first will be served first. 2. To achieve the goal of this program of making our after-sales business profitable, mechanics are expected to up sell or recommend replacement of maintenance parts and other necessary repairs during the performance of the 25 check points. Attached is a copy of the Recommendation Form which will be accomplished in 2 copies, l- for the customer and the other 1 for file. 3. Service Advisor, Mechanics or the designated employee must explain well to the customer the findings on his/her motorcycle noted during the check up and the recommendation made. 4. Managers should see to it that your mechanics have complete set of tools to perform its assigned tasks properly. As condition/requirement no. 8b requires the Branch to classifu Sales of Parts and Oil into three (3) categories such as Service Related, Walk - ln & Whole Sale; Parts custodians are instructed to put marks on the Sl for easy classification. For reporting purposes, Branch shall report the PISO Serbisyou transaction at Php 100.00 per transaction but in two (2) columns. Php 25.00 would be under the Piso Serbisyou and Php75.00 under Free of Charge {FOC) to easily determine the mechanics' share. (pls. see attached new format of labor lncome summary). Mechanics will also get share from the Honda subsidy but only upon the receipt of payment from Honda. Head Office will be responsible to prepare the distribution and advice.

t.

Should you need more clarification, please contact the undersigned or Ms. Helen Bautista.

Noted:

fl

Ms. LUcd L. ENAD, cPA VP- Finance & Allied Business

O*,Wfu
DR. WILSON U. DU

President & CEO

Du Ek Sam , lnc. Branches Qualified to join the Piso Serbisyou Promo

L 2 3 4 5 6 7 8 9 t2

Jakosalem

22 23

Mandaue Talisay Cons-honda Bantayan

Jagna

24
25

Bacolod honda La Carlota Hinigaran

Escalante

26 27 28 29

lloilo-Quezon
Jaro
Passi

Ubay Tubigon J. A. Clarin

2

Estancia 2

30
31
32

Guimaras

10 Camiguin
1,1 Bukidnon

Antique Honda (3's)

Kalibo 3's Roxas City 1 Puerto Princesa Brookes Point
Bifran Lipa

13 L4 Dumaguete 16

Cogon,ormoc Palompon Honda

33

34 35
36 37 38 39
4A

1-5 Sibulan outlet

t7
L8 L9
21,

Bayawan San Carlos Larena

Bais Cadiz

Silang

2Q Kabankalan

4t

Odiongan(Romblon) Roxas Mindoro San Jose Mindoro

25 Check Points
L. Inspect /Replace Engine Oil 2. lnspect/Adjust Valve Clearance 3. Clean Air Cleaner Element

4. lnspect/Clean Spark Plug 5. lnspect/Clean Carburetor 5. lnspect/Adjust ldle Speed 7. Inspect Front Brake Shoe/Pad 8. lnspect Rear Brake Shoe /Pad 9. lnspect/Adjust/Lubricate Drive Chain
L0. lnspect Throttle Operation 1L. lnspect Clutch Operation 12. lnspect Steering Operation
13. Wheel Spokes/Bearing I nspection

t4.

lnspect Rear Wheel Rubber Damper/Bushing

15. lnspect Tire Condition & Tire Pressure 16. lnspect Battery Voltage
L7

lnspect Headlight/Taillight/Brake Light

L8. Inspect Winker Lights & Horn L9. lnspect/Tighten Engine Supports, Front & Rear Axle 20. lnspect Front & Rear Suspension
2L. lnspect Fuel Line 22. lnspect Choke Operation 23. lnspect/Clean Crankcase Breather 24. Brake Fluid/Brake Cam lnspection 25. lnspect/ Adjust Mirror, Side Stand and Main Stand

q/

HONDA PHtLtPP|NESJNC.
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PISO SERBISYOU - SERVICE SUMMARY SHEET

DEALER BRANCH
SALES |NVOICE / OFFICIAL RECEIPT
NO. TYPE OF OIL (Ptease Check) CUSTOMER NAME CONTACT NO. MODEL MONO GRADE (0.81) MONO SRADE (1Ll MULTIGRADE

NO.

DATE SERVICED

MULTI.
GRADE (11)

(0.81)

MB OIL (Scooter)

REMINDERS: a. Chronological in order b. For multi-branch submission, please use a separate Service Summary Form per branch

page

ol

rI\Jrv.ufil
fr6

towror

Dr.m.

ATTENTION

to FIELD SERVICE ENGINEER:

The PMS result is high/low due to:

The GR result is high/low due

toi

Improvement Programs

4. ACTIVIW REOUESTTO HPI rReet 11. OTHER INCOME

5. COMPETITORS INFORMATION

/ ACTIVITY

PREPARED BY:

MANAGER'S NAME & SIGNATURE:

Date Prcpared: Month / Year:

The PMS result is high/low due tor

GR result is

hiqh/low due to:

Used Scrap Items (Used Oil

Scrap Metals

etc.

PREPARED BY:

MANAGER'S NAME & SIGNATURE:

1-800- 10-466327 4 (PLDT)

PISO SERBISY
CU.STOMER NAME

ENGINE

NO.-

MODEL _
DEALER'S CONTACT NO.
CHECK POINTS PARTS CONCERNED
ngine Oil

DATE

NO.

/ Replace Engine Oil

acking Cock O-ring

iD

Stick

Adjusting Screw 2
lnspect / Adjust Valve Clearance

Adjusting Nut C"p T"pp"t O"i"S / Gasket

Clean Air Cleaner Element 4 lnspect / Clean Spark Plug

qir Cleaner Element Spark Pluq \leedle Jet Set Sasket Float Chamber

lnspect / Clean Carburetor

6
7

nspect / Adjust ldle Speed

icrew Set
:ront BEke Shoe/Pad

nspect Front Brake Shoe/Pad nspect Rear Brake Shoe/Pad

lear Brake Shoe/Pad lhain & Sprocket Chain

nspecUAdjusVLubricate

Drive Chain Adiuster Comp

10

nspect Thrcttle Operation

Throttle Cable

't1

nspect Clutch Operation

llutch Cable llutch Friction Disc

Steel Ball

12

lnspect Sleering Operation

iace Cone lall Race

learing

13

A/heel Spokes/Bearing lnspection

Spokes Rim

'14

lnspect Rear Wheel Rubber Damper/Bushing lnspect Tire Condition & Tire Pressure

Rear Wheel Rubber DamDer/Bushino Tire / Tube Battery

15 16

lnspect Battery Voltage

leadlight Bulb
17

lnspect HeadlighVTaillighVBrake

Liqht

Tail Light Bulb 3rake Light Bulb

'18

Mnker Bulb
lnspect Winker Lights and Horn

lorn Comp
19

Inspect/ Tighten Engine Supporls, Frcnt and Rear

Axle nspect Front & Rear Suspension

\,lut Flange

:ork Oil
20

ieal Set
21

nspect Fuel Line

:uel Hose :uel Filter

22 23

nspect Choke Operation

nspect / Clean Crankcase Brealher

lhoke Cable
lreather Hose / Tube lrake Fluid lrake Cable

24

lrake Fluid / Brake Cam lnspection

vlircr
25

nspect

Miror,

Side Stand and Main Stand

vlain Stand Spring

iide Stand Spring

)THER RECCOMENDATIONS:

Customer Name & Signature

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