CSR Matrix (Example Only)

Customer-Specific Requirements Matrix
IMPORTANT NOTE: Customer-specific requirements are regularly updated. Check www.iaob.org and the Customer's websites for the latest requirements
1 2 3 4
IATF Requirements are in blue italics
May 2006
March 2006 Rev 08/31/06
ISO/TS 16949:2002
Clause Number and Title
Contents iii
DaimlerChrysler
Page Requirement Number and Title
General Motors
Requirement Number and Title
5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21
Foreword Remarks for certification
vii viii ix ix ix xi xi xi xii 1 1 1 1 2 References (9) 2 References (10) 2 2 2 3 3 Definitions (7) 4.2.3 Special Characteristics not Identified with Symbols 3 Definitions (13) 1 Scope 1 Scope
Introduction
0.1 General 0.2 Process approach 0.3 Relationship with ISO 9004 0.3.1 IATF Guidance to ISO/TS 16949:2002 0.4 Compatibility with other management systems 0.5 Goal of this Technical Specification
Quality management systems - Requirements 1 Scope (Title only)

1.1 General 1.2 Application
2 Normative reference 3 Terms and definitions (See ISO 9000:2005)

3.1 Terms and definitions for the automotive industry
4 Quality Management System (Title only)
22 23 24 25 26 27
4.1 General requirements (Including a to f) 4.1.1 General requirements - supplemental 4.2 Documentation requirements (Title only) 4.2.1 General 4.2.2 Quality manual 4.2.3 Control of documents (Including a to g)
3 4 4 4 5 5
JAN ROOVERS ASSOCIATES, INC.
January 27, 2007
www.janroovers.com jan@janroovers.com
28 29
4.2.3.1 Engineering specifications 4.2.4 Control of records
5 6
30
4.2.4.1 Records retention
4.1.1 Records Retention
4.1.2 Records Retention
31 32 33
5 Management Responsibility (Title only)

5.1 Management commitment (Including a to e) 5.1.1 Process efficiency
6 6 6
January 27, 2007
34 35 36 37 38 39 40 41
5.2 Customer focus 5.3 Quality policy 5.4 Planning (Title only) 5.4.1 Quality objectives 5.4.1.1 Quality objectives - Supplemental 5.4.2 Quality management system planning 5.5 Responsibility, authority and communication (Title only) 5.5.1 Responsibility and authority
7 7 7 7 7 7 8 8
4.1.9 Customer Satisfaction
42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62
5.5.1.1 Responsibility for quality 5.5.2 Management representative 5.5.2.1 Customer representative 5.5.3 Internal communication 5.6 Management review (Title only) 5.6.1 General 5.6.1.1 Quality management system performance 5.6.2 Review input 5.6.2.1 Review input - supplemental 5.6.3 Review output
8 8 8 8 9 9 9 9 9 10 10 10 10 10 10 11 11 11 11 11 11
4.1.9 Customer Satisfaction 4.2.10 Management Review
6 Resource Management (Title only)

6.1 Provision of resources 6.2 Human resources (Title only) 6.2.1 General 6.2.2 Competence, awareness and training 6.2.2.1 Product design skills 6.2.2.2 Training 6.2.2.3 Training on the job 6.2.2.4 Employee motivation and empowerment 6.3 Infrastructure 6.3.1 Plant, facility and equipment planning
4.1.10 Internal Auditor Qualifications
63 64 65
6.3.2 Contingency plans 6.4 Work environment 6.4.1 Personal safety to achieve product quality
12 12 12
66 67
6.4.2 Cleanliness of premises
12 12 www.janroovers.com jan@janroovers.com
7 Product Realization (Title only)
January 27, 2007
68
7.1 Planning of product realization
12
4.2.2 Product Creation Process
69 70
7.1.1 Planning of product realization - Supplemental 7.1.2 Acceptance criteria
13 13
January 27, 2007
71 72
7.1.3 Confidentiality 7.1.4 Change control
13 13
4.2.16 "Forever" RequirementsExtended Enterprise
4.1.6 Design Changes
73 74
7.2 Customer-related processes (Title only) 7.2.1 Determination of requirements related to the product
13 13
75
7.2.1.1 Customer-designated special characteristics
14
4.2.3 Special Characteristics not Identified with Symbols 4.2.4 The Shield <S>; also <E> 4.2.5 The Diamond <D>
4.1.5 Special Characteristics
76 77 78 79
7.2.2 Review of requirements related to the product 7.2.2.1 Review of requirements related to the product Supplemental. 7.2.2.2 Organization manufacturing feasibility 7.2.3 Customer communication
14 14 14 14 4.2.17 Electronic Communication
80
7.2.3.1 Customer communication - Supplemental
15
4.2.16 "Forever" RequirementsExtended Enterprise
4.1.3 Electronic Communication 4.1.4 Shipment Notification System
81 82
7.3 Design and development (Title only) 7.3.1 Design and development planning
15 15
83
7.3.1.1 Multidisciplinary approach
15
4.2.3 Special Characteristics not Identified with Symbols 4.2.4 The Shield <S>; also <E> 4.2.5 The Diamond <D> 4.2.15 PFMEAs and Control Plans
84 85 86 87
7.3.2 Design and development inputs 7.3.2.1 Product design input 7.3.2.2 Manufacturing process design input 7.3.2.3 Special characteristics
15 16 16 16 4.2.3 Special Characteristics not Identified with Symbols 4.2.4 The Shield <S>; also <E> 4.2.5 The Diamond <D>
88
7.3.3 Design and development outputs
16
January 27, 2007
89
7.3.3.1 Product design outputs - Supplemental
17
4.2.3 Special Characteristics not Identified with Symbols 4.2.4 The Shield <S>; also <E> 4.2.5 The Diamond <D> 4.2.14 Process Approval
90
7.3.3.2 Manufacturing process design output
17
91 92
7.3.4 Design and development review 7.3.4.1 Monitoring
17 17
93
7.3.5 Design and development verification
18
4.2.7 Design Verification (DV) and Production Validation (PV)
January 27, 2007
94 95 96 97
7.3.6 Design and development validation 7.3.6.1 Design and development validation - Supplemental 7.3.6.2 Prototype program 7.3.6.3 Product approval process
18 18 18 18
4.2.7 Design Verification (DV) and Production Validation (PV)
4.1.3 Production Part Approval Process 4.1.8 Part Approval Process See DaimlerChrysler PPAP 4th Ed. See GM Customer Specifics for PPAP Customer Specifics (May 2006) (Section 5, Pages 15-26, March 31, 2006)
98
7.3.7 Control of design and development changes
19
99 100 101 102
7.4 Purchasing (Title only) 7.4.1 Purchasing process 7.4.1.1 Regulatory conformity 7.4.1.2 Supplier quality management system development
19 19 19 19 4.1.5 Supplier Quality Management System Development 4.1.11 Supplier Quality Management System Development 4.1.11.2 Customer acceptance of 2nd Party Audits and Criteria for Approval 4.1.11.3 Supplier Development of Specially Designated Small Suppliers 4.1.12 Heat Treating Processes
103 104 105 106 107 108 109 110
7.4.1.3 Customer-approved sources 7.4.2 Purchasing information 7.4.3 Verification of purchased product 7.4.3.1 Incoming product quality 7.4.3.2 Supplier monitoring 7.5 Production and service provision (Title only) 7.5.1 Control of production and service provision 7.5.1.1 Control plan
19 20 20 20 20 21 21 21
4.1.9 Customer Satisfaction
4.2.15 PFMEA's and Control Plans
4.2.6 Customer Signature on Control Plan
111 112
7.5.1.2 Work instructions 7.5.1.3 Verification of job set-ups
21 21
113
7.5.1.4 Preventive and predictive maintenance
22 www.janroovers.com jan@janroovers.com
January 27, 2007
114 115
7.5.1.5 Management of production tooling 7.5.1.6 Production scheduling
22 22
4.1.1 Management of production tooling
116 117 118 119 120
7.5.1.7 Feedback of information from service 7.5.1.8 Service agreement with customer 7.5.2 Validation of processes for production and service provision 7.5.2.1 Validation of processes for production and service provision - Supplemental 7.5.3 Identification and traceability
22 22 23 23 23
121 122
7.5.3.1 Identification and traceability - Supplemental 7.5.4 Customer property
23 24
123 124
7.5.4.1 Customer-owned production tooling 7.5.5 Preservation of product
24 24
4.2.13 Packaging, Shipping and Labeling
4.2.4 UPC Labeling for Commercial Service Applications
January 27, 2007
125 126
7.5.5.1 Storage and inventory 7.6 Control of monitoring and measuring devices
24 24
127 128 129 130 131 132 133 134 135 136 137
7.6.1 Measurement system analysis 7.6.2 Calibration/verification records 7.6.3 Laboratory requirements (Title only) 7.6.3.1 Internal laboratory 7.6.3.2 External laboratory
25 25 25 25 25 26 26 26 26 26 26
8 Measurement, analysis and improvement (Title)

8.1 General 8.1.1 Identification of statistical tools 8.1.2 Knowledge of basic statistical concepts 8.2 Monitoring and measurement (Title only) 8.2.1 Customer satisfaction
138
8.2.1.1 Customer satisfaction - Supplemental
26
4.1.4 Certification Body/Registrar Notification
4.1.9 Customer Satisfaction 4.2.8 Certification Body Notification and Certification Status - "New Business Hold - Quality"
139
8.2.2 Internal audit
27
4.2.9 Internal Quality Audits
140 141
8.2.2.1 Quality management system audit 8.2.2.2 Manufacturing process audit
27 27
4.2.9.1 Layered Process Audits 4.2.9.2 Special Process Assessments 4.2.9.2.1 Heat Treating Processes
4.1.12 Heat Treating Processes
142 143 144 145 146
8.2.2.3 Product audit 8.2.2.4 Internal audit plans 8.2.2.5 Internal auditor qualification 8.2.3 Monitoring and measurement of processes 8.2.3.1 Monitoring and measurement of manufacturing processes
27 27 28 28 28 www.janroovers.com jan@janroovers.com
4.1.10 Internal Auditor Qualifications
January 27, 2007
147
8.2.4 Monitoring and measurement of product
29
4.2.8 Continuing Conformance
148
8.2.4.1 Layout inspection and functional testing
29
4.2.6 Annual Layout
4.2.5 Layout Inspection and Functional Test
January 27, 2007
149
8.2.4.2 Appearance items
29
4.2.12 Appearance Masters
150
8.3 Control of nonconforming product
29
151 152 153 154
8.3.1 Control of nonconforming product - Supplemental 8.3.2 Control of reworked product 8.3.3 Customer information 8.3.4 Customer waiver
30 30 30 30
155 156 157 158 159 160 161
8.4 Analysis of data 8.4.1 Analysis and use of data 8.5 Improvement (Title only) 8.5.1 Continual improvement 8.5.1.1 Continual improvement of the organization 8.5.1.2 Manufacturing process improvement 8.5.2 Corrective action
30 31 31 31 31 31 31
4.2.10 Corrective Action Plan
162 163 164 165 166
8.5.2.1 Problem solving 8.5.2.2 Error-proofing 8.5.2.3 Corrective action impact 8.5.2.4 Rejected product test/analysis 8.5.3 Preventive action
32 32 32 32 32
167 168 169 170 171 172
Annex A (normative) Control plan A.1 Phases of the control plan A.2 Elements of the control plan
33 33 33 34
4.2.15 PFMEA's and Control Plans
4.2.6 Customer Signature on Control Plan
Bibliography
Other
4.2.1 Third-Party Registration Requirements
Other
4.1.7 Official Language Version
173
4.1.11.1 Customer acceptance of QS-9000:1998
January 27, 2007
174
4.2.11 e-CIMS
4.2.1 Third-Party Registration Requirements 4.2.2 General Procedures and Other Requirements (14)
175
176
4.2.3 ISO/TS 16949:2002 Applicability
177 178
4.2.7 GM Holdens-Specific Requirements 4.2.9 Controlled Shipping Level II (CSII) - Notice to Certification Body
January 27, 2007
er-Specific Requirements Matrix

October 2006
ents are regularly updated. Check www.iaob.org and the Customer's websites for the latest requirements
Ford Motor Company

Requirement Number and Title
1 Scope
2 References (24)
3 Definitions (24)
4.14 Planning of Product Realization 4.1 Scope of Quality Manual
4.2 Control of Documents JAN ROOVERS ASSOCIATES, INC. January 27, 2007 www.janroovers.com jan@janroovers.com
4.3 Engineering Specifications
4.4 Control of Records
4.7 Management Review 4.11 Plant, Facility and Equipment Planning
January 27, 2007
4.5 Customer Focus 4.38 Customer Satisfaction
4.14 Planning of Product Realization 4.14 Planning of Product Realization
4.6 Customer Representative
4.7 Management Review
4.8 Management Review Input
4.10 Provision of Resources 4.10 Provision of Resources 4.9 Training 4.10 Provision of Resources 4.9 Training 4.9 Training 4.10 Provision of Resources 4.11 Plant, Facility and Equipment Planning 4.12 Contingency Plans
4.13 Cleanliness of Premises
January 27, 2007
4.14 Planning of Product Realization
4.40 Monitoring and measurement of manufacturing processes 4.15 Acceptance Criteria
January 27, 2007
4.16 Customer related Processes
4.21 Special Characteristics
4.17 Review of requirements related to the product - supplemental 4.18 Manufacturing Feasibility
4.19 Customer communication supplemental
4.22 Design and Development Review 4.14 Planning of Product Realization 4.20 Multidisciplinary approach
4.21 Special Characteristics Table A - Qualification of All Product Characteristics
January 27, 2007
4.11 Plant, Facility and Equipment Planning 4.20 Multidisciplinary approach

4.20.1 Control Item (s) Fasteners 4.20.1.1 Mat'l Analysis - H-T Parts 4.20.1.2 Mat'l Analysis - Non H-T 4.20.1.3 Lot Traceability
4.22 Design and Development Review
4.14 Planning of Product Realization 4.23 Design and Development Verification 4.3 Engineering Specifications
January 27, 2007
4.22 Design and Development Review 4.24 Prototype Program 4.25 Product Approval Process See Ford Motor Company CustomerSpecific Requirements for use with PPAP 4th Edition, March 31, 2006
4.26 Regulations 4.27 Subcontractor Development

4.27.1 "Subcontractors to achieve...." 4.27.2 "Successful assessment of the subcontractor...."
4.28 Customer approved sources
4.29 Incoming Product Quality 4.30 Scheduling subcontractors 4.40 Monitoring and measurement of manufacturing processes
4.31 Job (Work) Instructions
4.32 Verification of Job Set-ups 4.33 Preventive Maintenance JAN ROOVERS ASSOCIATES, INC. January 27, 2007 www.janroovers.com jan@janroovers.com
4.40 Monitoring and measurement of manufacturing processes
4.34 Identification and traceability, preservation, storage and inventory
January 27, 2007
4.35 Measurement systems analysis 4.36 Laboratory Requirements 4.36 Laboratory Requirements
4.37 Statistical tools and concepts 4.37 Statistical tools and concepts
4.38 Customer Satisfaction
4.39 Internal Quality Audits - Internal Auditor Qualifications

4.39.1 "Be trained and evaluated...." 4.39.2 "Or, have conducted...." - Internal Auditor Trainer Qualifications 4.39.3 "The training listed in 4.39.1...." 4.39.4 "Process and Product audits...."
Table B - Ongoing Process and Product Monitoring + Glossary 4.40 Monitoring and measurement of manufacturing processes JAN ROOVERS ASSOCIATES, INC. January 27, 2007 www.janroovers.com jan@janroovers.com
4.5 Customer Focus 4.41 Monitoring and measurement of product Table A - Qualification of All Product Characteristics Table B - Ongoing Process and Product Monitoring 4.42 Layout Inspection and Functional Testing
January 27, 2007
4.43 Appearance Items 4.44 Control of Nonconforming Product
4.41 Monitoring and measurement of product 4.45 Customer waiver
4.5 Customer focus
4.44 Control of Nonconforming Product
4.44 Control of Nonconforming Product
4.20 Multidisciplinary approach
Other
4.46 Automotive certification scheme for ISO/TS 16949:2002, Rules for Achieving IATF Recognition 4.47 Guidance for implementation of ISO/TS 16949
January 27, 2007
January 27, 2007

CSR Matrix (Example Only)

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CSR Matrix (Example Only)

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Formats disponibles

Customer-Specific Requirements Matrix

IATF Requirements are in blue italics

March 2006 Rev 08/31/06

Foreword Remarks for certification

Quality management systems - Requirements 1 Scope (Title only)

2 Normative reference 3 Terms and definitions (See ISO 9000:2005)

4 Quality Management System (Title only)

JAN ROOVERS ASSOCIATES, INC.

January 27, 2007

4.2.3.1 Engineering specifications 4.2.4 Control of records

4.2.4.1 Records retention

4.1.1 Records Retention

4.1.2 Records Retention

5 Management Responsibility (Title only)

JAN ROOVERS ASSOCIATES, INC.

January 27, 2007

4.1.9 Customer Satisfaction

4.1.9 Customer Satisfaction 4.2.10 Management Review

6 Resource Management (Title only)

4.1.10 Internal Auditor Qualifications

6.4.2 Cleanliness of premises

7 Product Realization (Title only)

JAN ROOVERS ASSOCIATES, INC.

January 27, 2007

7.1 Planning of product realization

4.2.2 Product Creation Process

7.1.1 Planning of product realization - Supplemental 7.1.2 Acceptance criteria

JAN ROOVERS ASSOCIATES, INC.

January 27, 2007

7.1.3 Confidentiality 7.1.4 Change control

4.2.16 "Forever" RequirementsExtended Enterprise

4.1.6 Design Changes

7.2.1.1 Customer-designated special characteristics

4.1.5 Special Characteristics

14 14 14 14 4.2.17 Electronic Communication

7.2.3.1 Customer communication - Supplemental

4.2.16 "Forever" RequirementsExtended Enterprise

4.1.3 Electronic Communication 4.1.4 Shipment Notification System

7.3.1.1 Multidisciplinary approach

7.3.3 Design and development outputs

JAN ROOVERS ASSOCIATES, INC.

January 27, 2007

7.3.3.1 Product design outputs - Supplemental

7.3.3.2 Manufacturing process design output

7.3.4 Design and development review 7.3.4.1 Monitoring

7.3.5 Design and development verification

4.2.7 Design Verification (DV) and Production Validation (PV)

JAN ROOVERS ASSOCIATES, INC.

January 27, 2007

4.2.7 Design Verification (DV) and Production Validation (PV)

7.3.7 Control of design and development changes

4.1.2 Design Changes

4.1.6 Design Changes

99 100 101 102

103 104 105 106 107 108 109 110

4.1.9 Customer Satisfaction

4.2.15 PFMEA's and Control Plans

4.2.6 Customer Signature on Control Plan

7.5.1.2 Work instructions 7.5.1.3 Verification of job set-ups

7.5.1.4 Preventive and predictive maintenance

JAN ROOVERS ASSOCIATES, INC.

January 27, 2007

7.5.1.5 Management of production tooling 7.5.1.6 Production scheduling

4.1.1 Management of production tooling