Brighton School of Business and Management Limited

Quality Management and Project Management Combined Assignment Word Count for each assignment should be between 2,000 and 2,500 words Assignment 1 Quality Management in a Business and Services Context You need to: describe how quality assurance and control is applied to the operational activity within your organisation describe how quality performance is measured within your organisation explain how communication and record keeping is managed in your organisation describe how quality management principles are applied to the strategic planning carried out by your organisation

Assignment 2 Quality Controls and their Benefits to the Customer You need to: define quality in terms of customer satisfaction assess the information made available to customers explain the relationship between effective marketing and customer satisfaction evaluate the benefit of user and non-user surveys in determining customer needs examine the methods of consultation employed in your organisation to encourage participation by under-represented groups investigate the value of your organisations complaints procedure and analyse how this is used to improve quality

Assignment 3 Quality Management Schemes You need to: select three different quality management schemes appropriate to commercial operations describe the rationale underpinning each scheme identify the main similarities and differences between these schemes explain how the implementation of each scheme would benefit your organisation

Assignment 4 Applying Quality Management Principles to Improve Performance You need to: explain the role of self assessment in order to determine an organisations quality state of health recommend the introduction of one of the quality schemes that you discussed in Assignment 3 describe the stages of staff consultation necessary for effective implementation of this scheme explain in detail how this scheme would improve internal quality activity within your organisation explain in detail how this scheme would improve the quality of service provided to your customers

Brighton School of Business and Management Limited

Brighton School of Business and Management Limited

Assignment 5 Applying Project Management Principles You need to: describe the background and principles of project management appraise the viability of projects and identify success/failure criteria discuss the principles behind project management systems and procedures identify the key elements involved in terminating projects and conducting post-project appraisals

Assignment 6 Project organisation, processes, and people For the proposals that you have outlined in Assignment 4 above: You need to: prepare an outline project plan for the implementation of this scheme specify human resources and requirements for the project identify the organisational structure, roles and responsibilities of participants within that project describe how project scheduling, estimating and cost control techniques would be applied describe the methods that would be used to measure project performance describe project change control procedures that would be applied explain how the completed project would be evaluated identify project leadership requirements and qualities for this project

Brighton School of Business and Management Limited