Streams

Business Operations Core Network/Transport Environment E2E Service Management HR ICT Environment IT & Tools & OSS & Connectivity SLA/KPI Process/WLA Network & IP Security Security & BCP Billing & Meditation & Provisioning & IDU

Stream Leads - Huawei

Suresh Thangavel Jai Verma, Syed Hussain Luca Bottesini Karen Robertson, Vanessa Hughes Tumul Prasad/Luca Bottesini Jagjeet Singh, Shivjee Pandey Bob Liang Simran Sandhu/Deepali Anand Sharma Rahul Tiwari Ahmad Zainuddin

Ericsson Assignee
Geoff Isaac Mark Madden Michael Litt Geoff Isaac Sarah Martyn Andrew Edmunds Dave Duncan William Mccann Murphy William Mccann Murphy Nigel East Nigel East Neil Hatch

Ericsson Assignee
Geoff.Isaac@ericsson.com Mark.Madden@ericsson.com Michael.Litt@ercisson.com Geoff.Isaac@ericsson.com Sarah.Martyn@ericsson.com Andrew.Edmunds@ericsson.com dave.duncan@ericsson.com william.mccann.murphy@ericsson.com william.mccann.murphy@ericsson.com Nigel.East@ericsson.com Nigel.East@ericsson.com Neil.Hatch@ericsson.com

TechMahindra Assignee

Kavita.Yadav@in.ey.com

Category

Subcategory 1

Subcategory 2

Subcategory 3 IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK IT Ops - Billing Ops Romania IT Ops - Billing Ops - Tariff IT Ops - CRM IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK IT Ops - Billing Ops Romania IT Ops - Billing Ops - Tariff IT Ops - CRM IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK IT Ops - Billing Ops Romania IT Ops - Billing Ops - Tariff IT Ops - CRM IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK IT Ops - Billing Ops Romania IT Ops - Billing Ops - Tariff IT Ops - CRM IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU

Org Chart with team members' name

Roles and Responsibility

Governance and Organisation

Working location

Support Hours

Business process

Business process

Process

SOP document

IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK IT Ops - Billing Ops Romania IT Ops - Billing Ops - Tariff IT Ops - CRM IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK IT Ops - Billing Ops Romania IT Ops - Billing Ops - Tariff IT Ops - CRM IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK IT Ops - Billing Ops Romania IT Ops - Billing Ops - Tariff IT Ops - CRM IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK IT Ops - Billing Ops Romania IT Ops - Billing Ops - Tariff IT Ops - CRM IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK IT Ops - Billing Ops Romania

WLA/BI document

OSS tools list detail

Work enviroment

Work enviroment

Asset list

IT Ops - Billing Ops - Tariff IT Ops - CRM Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaging Interface Invoice Server

Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) Network topology diagram VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaging Interface Invoice Server Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) VMS

system interface list

system interface list VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaing Interface Invoice Server Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) system operation manual VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaing Interface Invoice Server Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) system configuration and Collections(Tallyman) optimazing guide book VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima

Technical support documents

AutoRek Griffin Technical support documents Billing Messaing Interface Invoice Server Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) VMS Common problem handling VCS manual ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaing Interface Invoice Server Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) system upgrade guide book VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaing Interface Invoice Server Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway

Billing Ops

Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) system security guide book VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaing Interface Invoice Server Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaing Interface Invoice Server Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG)

system recovery and DR guide book

Maintenance contract

Lima AutoRek Griffin Billing Messaing Interface Invoice Server Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaing Interface Invoice Server Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) Audit and security contract VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaing Interface Invoice Server Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk)

Inflight project contract detail

Contract

Product system FRS/SOW

CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) Product system FRS/SOW VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaing Interface Invoice Server IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK IT Ops - Billing Ops Romania IT Ops - Billing Ops - Tariff IT Ops - CRM Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaing Interface Invoice Server IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony

last 12 months incident data

IT Ops - Billing Ops UK IT Ops - Billing Ops Romania IT Ops - Billing Ops - Tariff IT Ops - CRM Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway existing KPI/SLA for tower Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaing Interface Invoice Server IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK IT Ops - Billing Ops Romania IT Ops - Billing Ops - Tariff IT Ops - CRM Balance Manager(BMR) and H3G Existing operation Virtual BMR(VBMR) reports(incident reports, Singleview performance Payment Gateway reports,capacity reports, Interconnect availability reports, 3rd Probe(Credit Risk) party reports, security CAPE(Revenue Assurance) reports ) HP Extreme(Bill Fulfillment) Collections(Tallyman) VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek

History data (KPI/SLA, SRs, CRs)

Griffin Billing Messaing Interface Invoice Server IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK IT Ops - Billing Ops Romania IT Ops - Billing Ops - Tariff IT Ops - CRM Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Ad hoc business reports and frequency Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) VMS VCS ReD Assist FMS, aka FraudView

Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaing Interface Invoice Server

Questions E/// to share the current IT Ops RMS Team structure E/// to share the current IT Ops Interconnect Team structure E/// to share the current IT Ops Mediation Team structure E/// to share the current IT Ops Provisioning & IDU Team structure E/// to share the current IT Ops IREG Team structure E/// to share the current IT Ops Billing Development Team structure E/// to share the current IT Ops Corporate Telephony Team structure E/// to share the current IT Ops Billing Ops(UK) Team structure E/// to share the current IT Ops Billing Ops(Romania) Team structure E/// to share the current IT Ops Billing Ops Tariff Team structure E/// to share the current IT CRM Team structure E/// to share the roles & responsibilities of the IT Ops RMS E/// to share the roles & responsibilities of the IT Ops Interconnect E/// to share the roles & responsibilities of the IT Ops Mediation E/// to share the roles & responsibilities of the IT Ops Provisioning & IDU E/// to share the roles & responsibilities of the IT Ops IREG E/// to share the roles & responsibilities of the IT Ops Billing Development E/// to share the roles & responsibilities of the IT Ops Corporate Telephony E/// to share the roles & responsibilities of the IT Ops Billing Ops(UK) E/// to share the roles & responsibilities of the IT Ops Billing Ops(Romania) E/// to share the roles & responsibilities of the IT Ops Billing Ops Tariff E/// to share the roles & responsibilities of the IT CRM E/// to share the working location of the IT Ops RMS E/// to share the working location of the IT Ops Interconnect E/// to share the working location of the IT Ops Mediation E/// to share the working location of the IT Ops Provisioning & IDU E/// to share the working location of the IT Ops IREG E/// to share the working location of the IT Ops Billing Development E/// to share the working location of the IT Ops Corporate Telephony E/// to share the working location of the IT Ops Billing Ops(UK) E/// to share the working location of the IT Ops Billing Ops(Romania) E/// to share the working location of the IT Ops Billing Ops Tariff E/// to share the working location of the IT CRM E/// to share the support hours of the IT Ops RMS E/// to share the support hours of the IT Ops Interconnect E/// to share the support hours of the IT Ops Mediation E/// to share the support hours of the IT Ops Provisioning & IDU E/// to share the support hours of the IT Ops IREG E/// to share the support hours of the IT Ops Billing Development E/// to share the support hours of the IT Ops Corporate Telephony E/// to share the support hours of the IT Ops Billing Ops(UK) E/// to share the support hours of the IT Ops Billing Ops(Romania) E/// to share the support hours of the IT Ops Billing Ops Tariff E/// to share the support hours of the IT CRM E/// to share the business process of the IT Ops RMS E/// to share the business process of the IT Ops Interconnect E/// to share the business process of the IT Ops Mediation E/// to share the business process of the IT Ops Provisioning & IDU

E/// to share the business process of the IT Ops IREG E/// to share the business process of the IT Ops Billing Development E/// to share the business process of the IT Ops Corporate Telephony E/// to share the business process of the IT Ops Billing Ops(UK) E/// to share the business process of the IT Ops Billing Ops(Romania) E/// to share the business process of the IT Ops Billing Ops Tariff E/// to share the business process of the IT CRM E/// to share the SOP document of the IT Ops RMS E/// to share the SOP document of the IT Ops Interconnect E/// to share the SOP document of the IT Ops Mediation E/// to share the SOP document of the IT Ops Provisioning & IDU E/// to share the SOP document of the IT Ops IREG E/// to share the SOP document of the IT Ops Billing Development E/// to share the SOP document of the IT Ops Corporate Telephony E/// to share the SOP document of the IT Ops Billing Ops(UK) E/// to share the SOP document of the IT Ops Billing Ops(Romania) E/// to share the SOP document of the IT Ops Billing Ops Tariff E/// to share the SOP document of the IT CRM E/// to share the WLA/BI document of the IT Ops RMS E/// to share the WLA/BI document of the IT Ops Interconnect E/// to share the WLA/BI document of the IT Ops Mediation E/// to share the WLA/BI document of the IT Ops Provisioning & IDU E/// to share the WLA/BI document of the IT Ops IREG E/// to share the WLA/BI document of the IT Ops Billing Development E/// to share the WLA/BI document of the IT Ops Corporate Telephony E/// to share the WLA/BI document of the IT Ops Billing Ops(UK) E/// to share the WLA/BI document of the IT Ops Billing Ops(Romania) E/// to share the WLA/BI document of the IT Ops Billing Ops Tariff E/// to share the WLA/BI document of the IT CRM E/// to share the OSS tools list detail of the IT Ops RMS E/// to share the OSS tools list detail of the IT Ops Interconnect E/// to share the OSS tools list detail of the IT Ops Mediation E/// to share the OSS tools list detail of the IT Ops Provisioning & IDU E/// to share the OSS tools list detail of the IT Ops IREG E/// to share the OSS tools list detail of the IT Ops Billing Development E/// to share the OSS tools list detail of the IT Ops Corporate Telephony E/// to share the OSS tools list detail of the IT Ops Billing Ops(UK) E/// to share the OSS tools list detail of the IT Ops Billing Ops(Romania) E/// to share the OSS tools list detail of the IT Ops Billing Ops Tariff E/// to share the OSS tools list detail of the IT CRM E/// to share the asset list of the IT Ops RMS E/// to share the asset list of the IT Ops Interconnect E/// to share the asset list of the IT Ops Mediation E/// to share the asset list of the IT Ops Provisioning & IDU E/// to share the asset list of the IT Ops IREG E/// to share the asset list of the IT Ops Billing Development E/// to share the asset list of the IT Ops Corporate Telephony E/// to share the asset list of the IT Ops Billing Ops(UK) E/// to share the asset list of the IT Ops Billing Ops(Romania)

E/// to share the asset list of the IT Ops Billing Ops Tariff E/// to share the asset list of the IT CRM E/// to share the asset list for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the asset list for Singleview E/// to share the asset list for Payment Gateway E/// to share the asset list for Interconnect E/// to share the asset list for Probe E/// to share the asset list for CAPE E/// to share the asset list for HP Extreme E/// to share the asset list for Collections(Tallyman) E/// to share the asset list for VMS E/// to share the asset list for VCS E/// to share the asset list for ReD Assist E/// to share the asset list for FMS, aka FraudView E/// to share the asset list for Nokia Charging Gateway (CG) E/// to share the asset list for Lima E/// to share the asset list for AutoRek E/// to share the asset list for Griffin E/// to share the asset list for Billing Messaging Interface E/// to share the asset list for Invoice Server E/// to share the network topology diagram for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the network topology diagram for Singleview E/// to share the network topology diagram for Payment Gateway E/// to share the network topology diagram for Interconnect E/// to share the network topology diagram for Probe E/// to share the network topology diagram for CAPE E/// to share the network topology diagram for HP Extreme E/// to share the network topology diagram for Collections(Tallyman) E/// to share the network topology diagram for VMS E/// to share the network topology diagram for VCS E/// to share the network topology diagram for ReD Assist E/// to share the network topology diagram for FMS, aka FraudView E/// to share the network topology diagram for Nokia Charging Gateway (CG) E/// to share the network topology diagram for Lima E/// to share the network topology diagram for AutoRek E/// to share the network topology diagram for Griffin E/// to share the network topology diagram for Billing Messaging Interface E/// to share the network topology diagram for Invoice Server E/// to share the system interface list for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the system interface list for Singleview E/// to share the system interface list for Payment Gateway E/// to share the system interface list for Interconnect E/// to share the system interface list for Probe E/// to share the system interface list for CAPE E/// to share the system interface list for HP Extreme E/// to share the system interface list for Collections(Tallyman) E/// to share the system interface list for VMS

E/// to share the system interface list for VCS E/// to share the system interface list for ReD Assist E/// to share the system interface list for FMS, aka FraudView E/// to share the system interface list for Nokia Charging Gateway (CG) E/// to share the system interface list for Lima E/// to share the system interface list for AutoRek E/// to share the system interface list for Griffin E/// to share the system interface list for Billing Messaging Interface E/// to share the system interface list for Invoice Server E/// to share the system operation manual for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the system operational manual for Singleview E/// to share the system operational manual for Payment Gateway E/// to share the system operational manual for Interconnect E/// to share the system operational manual for Probe E/// to share the system operational manual for CAPE E/// to share the system operational manual for HP Extreme E/// to share the system operation manual for Collections(Tallyman) E/// to share the system operation manual for VMS E/// to share the system operation manual for VCS E/// to share the system operation manual for ReD Assist E/// to share the system operation manual for FMS, aka FraudView E/// to share the system operation manual for Nokia Charging Gateway (CG) E/// to share the system operation manual for Lima E/// to share the system operation manual for AutoRek E/// to share the system operation manual for Griffin E/// to share the system operation manual for Billing Messaging Interface E/// to share the system operation manual for Invoice Server E/// to share the system configuration and optimizing guide book for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the system configuration and optimizing guide book for Singleview E/// to share the system configuration and optimizing guide book for Payment Gateway E/// to share the system configuration and optimizing guide book for Interconnect E/// to share the system configuration and optimizing guide book for Probe E/// to share the system configuration and optimizing guide book for CAPE E/// to share the system configuration and optimizing guide book for HP Extreme E/// to share the system configuration and optimizing guide book for Collections(Tallyman) E/// to share the system configuration and optimizing guide book for VMS E/// to share the system configuration and optimizing guide book for VCS E/// to share the system configuration and optimizing guide book for ReD Assist E/// to share the system configuration and optimizing guide book for FMS, aka FraudView E/// to share the system configuration and optimizing guide book for Nokia Charging Gateway (CG) E/// to share the system configuration and optimizing guide book for Lima

E/// to share the system configuration and optimizing guide book for AutoRek E/// to share the system configuration and optimizing guide book for Griffin E/// to share the system configuration and optimizing guide book for Billing Messaging Interface E/// to share the system configuration and optimizing guide book for Invoice Server E/// to share the common problem processing manual for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the common problem processing manual for Singleview E/// to share the common problem processing manual for Payment Gateway E/// to share the common problem processing manual for Interconnect E/// to share the common problem processing manual for Probe E/// to share the common problem processing manual for CAPE E/// to share the common problem processing manual for HP Extreme E/// to share the common problem processing manual for Collections(Tallyman) E/// to share the common problem processing manual for VMS E/// to share the common problem processing manual for VCS E/// to share the common problem processing manual for ReD Assist E/// to share the common problem processing manual for FMS, aka FraudView E/// to share the common problem processing manual for Nokia Charging Gateway (CG) E/// to share the common problem processing manual for Lima E/// to share the common problem processing manual for AutoRek E/// to share the common problem processing manual for Griffin E/// to share the common problem processing manual for Billing Messaging Interface E/// to share the common problem processing manual for Invoice Server E/// to share the system upgrade guide book for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the system upgrade guide book for Singleview E/// to share the system upgrade guide book for Payment Gateway E/// to share the system upgrade guide book for Interconnect E/// to share the system upgrade guide book for Probe E/// to share the system upgrade guide book for CAPE E/// to share the system upgrade guide book for HP Extreme E/// to share the system upgrade guide book for Collections(Tallyman) E/// to share the system upgrade guide book for VMS E/// to share the system upgrade guide book for VCS E/// to share the system upgrade guide book for ReD Assist E/// to share the system upgrade guide book for FMS, aka FraudView E/// to share the system upgrade guide book for Nokia Charging Gateway (CG) E/// to share the system upgrade guide book for Lima E/// to share the system upgrade guide book for AutoRek E/// to share the system upgrade guide book for Griffin E/// to share the system upgrade guide book for Billing Messaging Interface E/// to share the system upgrade guide book for Invoice Server E/// to share the system security guide book for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the system security guide book for Singleview E/// to share the system security guide book for Payment Gateway

E/// to share the system security guide book for Interconnect E/// to share the system security guide book for Probe E/// to share the system security guide book for CAPE E/// to share the system security guide book for HP Extreme E/// to share the system security guide book for Collections(Tallyman) E/// to share the system security guide book for VMS E/// to share the system security guide book for VCS E/// to share the system security guide book for ReD Assist E/// to share the system security guide book for FMS, aka FraudView E/// to share the system security guide book for Nokia Charging Gateway (CG) E/// to share the system security guide book for Lima E/// to share the system security guide book for AutoRek E/// to share the system security guide book for Griffin E/// to share the system security guide book for Billing Messaging Interface E/// to share the system security guide book for Invoice Server E/// to share the system recovery and DR guide book for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the system recovery and DR guide book for Singleview E/// to share the system recovery and DR guide book for Payment Gateway E/// to share the system recovery and DR guide book for Interconnect E/// to share the system recovery and DR guide book for Probe E/// to share the system recovery and DR guide book for CAPE E/// to share the system recovery and DR guide book for HP Extreme E/// to share the system recovery and DR guide book for Collections(Tallyman) E/// to share the system recovery and DR guide book for VMS E/// to share the system recovery and DR guide book for VCS E/// to share the system recovery and DR guide book for ReD Assist E/// to share the system recovery and DR guide book for FMS, aka FraudView E/// to share the system recovery and DR guide book for Nokia Charging Gateway (CG) E/// to share the system recovery and DR guide book for Lima E/// to share the system recovery and DR guide book for AutoRek E/// to share the system recovery and DR guide book for Griffin E/// to share the system recovery and DR guide book for Billing Messaging Interface E/// to share the system recovery and DR guide book for Invoice Server E/// to share the maintenance contract for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the miantenance contract for Singleview E/// to share the miantenance contract for Payment Gateway E/// to share the miantenance contract for Interconnect E/// to share the miantenance contract for Probe E/// to share the miantenance contract for CAPE E/// to share the miantenance contract for HP Extreme E/// to share the maintenance contract for Collections(Tallyman) E/// to share the maintenance contract for VMS E/// to share the maintenance contract for VCS E/// to share the maintenance contract for ReD Assist E/// to share the maintenance contract for FMS, aka FraudView E/// to share the maintenance contract for Nokia Charging Gateway (CG)

E/// to share the maintenance contract for Lima E/// to share the maintenance contract for AutoRek E/// to share the maintenance contract for Griffin E/// to share the maintenance contract for Billing Messaging Interface E/// to share the maintenance contract for Invoice Server E/// to share the inflight project contract detail for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the inflight project contract detail for Singleview E/// to share the inflight project contract detail for Payment Gateway E/// to share the inflight project contract detail for Interconnect E/// to share the inflight project contract detail for Probe E/// to share the inflight project contract detail for CAPE E/// to share the inflight project contract detail for HP Extreme E/// to share the inflight project contract detail for Collections(Tallyman) E/// to share the inflight project contract detail for VMS E/// to share the inflight project contract detail for VCS E/// to share the inflight project contract detail for ReD Assist E/// to share the inflight project contract detail for FMS, aka FraudView E/// to share the inflight project contract detail for Nokia Charging Gateway (CG) E/// to share the inflight project contract detail for Lima E/// to share the inflight project contract detail for AutoRek E/// to share the inflight project contract detail for Griffin E/// to share the inflight project contract detail for Billing Messaging Interface E/// to share the inflight project contract detail for Invoice Server E/// to share the audit and security contract for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the audit & security contract for Singleview E/// to share the audit & security contract for Payment Gateway E/// to share the audit & security contract for Interconnect E/// to share the audit & security contract for Probe E/// to share the audit & security contract for CAPE E/// to share the audit & security contract for HP Extreme E/// to share the audit and security contract for Collections(Tallyman) E/// to share the audit and security contract for VMS E/// to share the audit and security contract for VCS E/// to share the audit and security contract for ReD Assist E/// to share the audit and security contract for FMS, aka FraudView E/// to share the audit and security contract for Nokia Charging Gateway (CG) E/// to share the audit and security contract for Lima E/// to share the audit and security contract for AutoRek E/// to share the audit and security contract for Griffin E/// to share the audit and security contract for Billing Messaging Interface E/// to share the audit and security contract for Invoice Server E/// to share the product system FRS/SOW for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the product system FRS/SOW for Singleview E/// to share the product system FRS/SOW for Payment Gateway E/// to share the product system FRS/SOW for Interconnect E/// to share the product system FRS/SOW for Probe

E/// to share the product system FRS/SOW for CAPE E/// to share the product system FRS/SOW for HP Extreme E/// to share the product system FRS/SOW for Collections(Tallyman) E/// to share the product system FRS/SOW for VMS E/// to share the product system FRS/SOW for VCS E/// to share the product system FRS/SOW for ReD Assist E/// to share the product system FRS/SOW for FMS, aka FraudView E/// to share the product system FRS/SOW for Nokia Charging Gateway (CG) E/// to share the product system FRS/SOW for Lima E/// to share the product system FRS/SOW for AutoRek E/// to share the product system FRS/SOW for Griffin E/// to share the product system FRS/SOW for Billing Messaging Interface E/// to share the product system FRS/SOW for Invoice Server E/// to share the last 12 months incident data for IT Ops - RMS E/// to share the last 12 months incident data for IT Ops - Interconnect E/// to share the last 12 months incident data for IT Ops - Mediation E/// to share the last 12 months incident data for IT Ops - Provisioning & IDU E/// to share the last 12 months incident data for IT Ops -IREG E/// to share the last 12 months incident data for IT Ops -Billing Development E/// to share the last 12 months incident data for IT Ops -Corporate Telephony E/// to share the last 12 months incident data for IT Ops - Billing Ops UK E/// to share the last 12 months incident data for IT Ops - Billing Ops Romania E/// to share the last 12 months incident data for IT Ops - Billing Ops - Tariff E/// to share the last 12 months incident data for IT Ops - CRM E/// to share the last 12 months incident data for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the last 12 months incident data for Singleview E/// to share the last 12 months incident data for Payment Gateway E/// to share the last 12 months incident data for Interconnect E/// to share the last 12 months incident data for Probe E/// to share the last 12 months incident data for CAPE E/// to share the last 12 months incident data for HP Extreme E/// to share the last 12 months incident data for Collections(Tallyman) E/// to share the last 12 months incident data for VMS E/// to share the last 12 months incident data for VCS E/// to share the last 12 months incident data for ReD Assist E/// to share the last 12 months incident data for FMS E/// to share the last 12 months incident data for Nokia Charging Gateway E/// to share the last 12 months incident data for Lima E/// to share the last 12 months incident data for AutoRek E/// to share the last 12 months incident data for Griffin E/// to share the last 12 months incident data for Billing Messaging Interface E/// to share the last 12 months incident data for Invoice Server E/// to share the existing KPI/SLA for IT Ops - RMS E/// to share the existing KPI/SLA for IT Ops - Interconnect E/// to share the existing KPI/SLA for IT Ops - Mediation E/// to share the existing KPI/SLA for IT Ops - Provisioning & IDU E/// to share the existing KPI/SLA for IT Ops -IREG E/// to share the existing KPI/SLA for IT Ops -Billing Development E/// to share the existing KPI/SLA for IT Ops -Corporate Telephony

E/// to share the existing KPI/SLA for IT Ops - Billing Ops UK E/// to share the existing KPI/SLA for IT Ops - Billing Ops Romania E/// to share the existing KPI/SLA for IT Ops - Billing Ops - Tariff E/// to share the existing KPI/SLA for IT Ops - CRM E/// to share the existing KPI/SLA for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the existing KPI/SLA for Singleview E/// to share the existing KPI/SLA for Payment Gateway E/// to share the existing KPI/SLA for Interconnect E/// to share the existing KPI/SLA for Probe E/// to share the existing KPI/SLA for CAPE E/// to share the existing KPI/SLA for HP Extreme E/// to share the existing KPI/SLA for Collections(Tallyman) E/// to share the existing KPI/SLA for VMS E/// to share the existing KPI/SLA for VCS E/// to share the existing KPI/SLA for ReD Assist E/// to share the existing KPI/SLA for FMS E/// to share the existing KPI/SLA for Nokia Charging Gateway E/// to share the existing KPI/SLA for Lima E/// to share the existing KPI/SLA for AutoRek E/// to share the existing KPI/SLA for Griffin E/// to share the existing KPI/SLA for Billing Messaging Interface E/// to share the existing KPI/SLA for Invoice Server E/// to share the existing operation reports for IT Ops - RMS E/// to share the existing operation reports for IT Ops - Interconnect E/// to share the existing operation reports for IT Ops - Mediation E/// to share the existing operation reports for IT Ops - Provisioning & IDU E/// to share the existing operation reports for IT Ops -IREG E/// to share the existing operation reports for IT Ops -Billing Development E/// to share the existing operation reports for IT Ops -Corporate Telephony E/// to share the existing operation reports for IT Ops - Billing Ops UK E/// to share the existing operation reports for IT Ops - Billing Ops Romania E/// to share the existing operation reports for IT Ops - Billing Ops - Tariff E/// to share the existing operation reports for IT Ops - CRM E/// to share the existing operation reports for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the existing operation reports for Singleview E/// to share the existing operation reports for Payment Gateway E/// to share the existing operation reports for Interconnect E/// to share the existing operation reports for Probe E/// to share the existing operation reports for CAPE E/// to share the existing operation reports for HP Extreme E/// to share the existing operation reports for Collections(Tallyman) E/// to share the existing operation reports for VMS E/// to share the existing operation reports for VCS E/// to share the existing operation reports for ReD Assist E/// to share the existing operation reports for FMS E/// to share the existing operation reports for Nokia Charging Gateway E/// to share the existing operation reports for Lima E/// to share the existing operation reports for AutoRek

E/// to share the existing operation reports for Griffin E/// to share the existing operation reports for Billing Messaging Interface E/// to share the existing operation reports for Invoice Server E/// to share the ad hoc business reports and frequency for IT Ops - RMS E/// to share the ad hoc business reports and frequency for IT Ops - Interconnect E/// to share the ad hoc business reports and frequency for IT Ops - Mediation E/// to share the ad hoc business reports and frequency for IT Ops - Provisioning & IDU E/// to share the ad hoc business reports and frequency for IT Ops -IREG E/// to share the ad hoc business reports and frequency for IT Ops -Billing Development E/// to share the ad hoc business reports and frequency for IT Ops -Corporate Telephony E/// to share the ad hoc business reports and frequency for IT Ops - Billing Ops UK E/// to share the ad hoc business reports and frequency for IT Ops - Billing Ops Romania E/// to share the ad hoc business reports and frequency for IT Ops - Billing Ops - Tariff E/// to share the ad hoc business reports and frequency for IT Ops - CRM E/// to share the ad hoc business reports and frequency for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the ad hoc business reports and frequency for Singleview E/// to share the ad hoc business reports and frequency for Payment Gateway E/// to share the ad hoc business reports and frequency for Interconnect E/// to share the ad hoc business reports and frequency for Probe E/// to share the ad hoc business reports and frequency for CAPE E/// to share the ad hoc business reports and frequency for HP Extreme E/// to share the ad hoc business reports and frequency for Collections(Tallyman) E/// to share the ad hoc business reports and frequency for VMS E/// to share the ad hoc business reports and frequency for VCS E/// to share the ad hoc business reports and frequency for ReD Assist E/// to share the ad hoc business reports and frequency for FMS

E/// to share the ad hoc business reports and frequency for Nokia Charging Gateway E/// to share the ad hoc business reports and frequency for Lima E/// to share the ad hoc business reports and frequency for AutoRek E/// to share the ad hoc business reports and frequency for Griffin E/// to share the ad hoc business reports and frequency for Billing Messaging Interface E/// to share the ad hoc business reports and frequency for Invoice Server

Priority Major Major Major Major Major Major Major Major Major Major Major Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Major Major Major Major Major Major Major Major Major Major Major Please Specify Please Specify Please Specify Please Specify

Deliverable Organization chart Organization chart Organization chart Organization chart Organization chart Organization chart Organization chart Organization chart Organization chart Organization chart Organization chart Roles and Responsibilities description Roles and Responsibilities description Roles and Responsibilities description Roles and Responsibilities description Roles and Responsibilities description Roles and Responsibilities description Roles and Responsibilities description Roles and Responsibilities description Roles and Responsibilities description Roles and Responsibilities description Roles and Responsibilities description Working location information Working location information Working location information Working location information Working location information Working location information Working location information Working location information Working location information Working location information Working location information Support Hours information Support Hours information Support Hours information Support Hours information Support Hours information Support Hours information Support Hours information Support Hours information Support Hours information Support Hours information Support Hours information Business Process document Business Process document Business Process document Business Process document

Workshop type Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Document Sharing Document Sharing Document Sharing Document Sharing

Please Specify Please Specify Please Specify Please Specify Please Specify Please Specify Please Specify Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Major Major Major Major Major Major Major Major Major

Business Process document Business Process document Business Process document Business Process document Business Process document Business Process document Business Process document SOP document SOP document SOP document SOP document SOP document SOP document SOP document SOP document SOP document SOP document SOP document WLA/BI document WLA/BI document WLA/BI document WLA/BI document WLA/BI document WLA/BI document WLA/BI document WLA/BI document WLA/BI document WLA/BI document WLA/BI document List of OSS tools List of OSS tools List of OSS tools List of OSS tools List of OSS tools List of OSS tools List of OSS tools List of OSS tools List of OSS tools List of OSS tools List of OSS tools Asset list Asset list Asset list Asset list Asset list Asset list Asset list Asset list Asset list

Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Face to Face Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing

Major Major Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Critical Critical Critical Critical Critical Critical Critical Critical Critical

Asset list Asset list Asset list Asset list Asset list Asset list Asset list Asset list Asset list Asset list Asset list Asset list Asset list Asset list Asset list Asset list Asset list Asset list Asset list Asset list Network topology diagram Network topology diagram Network topology diagram Network topology diagram Network topology diagram Network topology diagram Network topology diagram Network topology diagram Network topology diagram Network topology diagram Network topology diagram Network topology diagram Network topology diagram Network topology diagram Network topology diagram Network topology diagram Network topology diagram Network topology diagram System interface list System interface list System interface list System interface list System interface list System interface list System interface list System interface list System interface list

Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing

Critical Critical Critical Critical Critical Critical Critical Critical Critical Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major

System interface list System interface list System interface list System interface list System interface list System interface list System interface list System interface list System interface list System operational manual System operational manual System operational manual System operational manual System operational manual System operational manual System operational manual System operational manual System operational manual System operational manual System operational manual System operational manual System operational manual System operational manual System operational manual System operational manual System operational manual System operational manual Configuration and optimization guide Configuration and optimization guide Configuration and optimization guide Configuration and optimization guide Configuration and optimization guide Configuration and optimization guide Configuration and optimization guide Configuration and optimization guide Configuration and optimization guide Configuration and optimization guide Configuration and optimization guide Configuration and optimization guide Configuration and optimization guide Configuration and optimization guide

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Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major

Configuration and optimization guide Configuration and optimization guide Configuration and optimization guide Configuration and optimization guide Common problem handling manual Common problem handling manual Common problem handling manual Common problem handling manual Common problem handling manual Common problem handling manual Common problem handling manual Common problem handling manual Common problem handling manual Common problem handling manual Common problem handling manual Common problem handling manual Common problem handling manual Common problem handling manual Common problem handling manual Common problem handling manual Common problem handling manual Common problem handling manual System upgrade guide System upgrade guide System upgrade guide System upgrade guide System upgrade guide System upgrade guide System upgrade guide System upgrade guide System upgrade guide System upgrade guide System upgrade guide System upgrade guide System upgrade guide System upgrade guide System upgrade guide System upgrade guide System upgrade guide System upgrade guide system security guide system security guide system security guide

Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing Document Sharing

Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical

system security guide system security guide system security guide system security guide system security guide system security guide system security guide system security guide system security guide system security guide system security guide system security guide system security guide system security guide system security guide System recovery and DR guide System recovery and DR guide System recovery and DR guide System recovery and DR guide System recovery and DR guide System recovery and DR guide System recovery and DR guide System recovery and DR guide System recovery and DR guide System recovery and DR guide System recovery and DR guide System recovery and DR guide System recovery and DR guide System recovery and DR guide System recovery and DR guide System recovery and DR guide System recovery and DR guide System recovery and DR guide Maintenance contract Maintenance contract Maintenance contract Maintenance contract Maintenance contract Maintenance contract Maintenance contract Maintenance contract Maintenance contract Maintenance contract Maintenance contract Maintenance contract Maintenance contract

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Critical Critical Critical Critical Critical Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major

Maintenance contract Maintenance contract Maintenance contract Maintenance contract Maintenance contract Inflight project HLD, timeline and rollout plan Inflight project HLD, timeline and rollout plan Inflight project HLD, timeline and rollout plan Inflight project HLD, timeline and rollout plan Inflight project HLD, timeline and rollout plan Inflight project HLD, timeline and rollout plan Inflight project HLD, timeline and rollout plan Inflight project HLD, timeline and rollout plan Inflight project HLD, timeline and rollout plan Inflight project HLD, timeline and rollout plan Inflight project HLD, timeline and rollout plan Inflight project HLD, timeline and rollout plan Inflight project HLD, timeline and rollout plan Inflight project HLD, timeline and rollout plan Inflight project HLD, timeline and rollout plan Inflight project HLD, timeline and rollout plan Inflight project HLD, timeline and rollout plan Inflight project HLD, timeline and rollout plan Audit and security contract Audit and security contract Audit and security contract Audit and security contract Audit and security contract Audit and security contract Audit and security contract Audit and security contract Audit and security contract Audit and security contract Audit and security contract Audit and security contract Audit and security contract Audit and security contract Audit and security contract Audit and security contract Audit and security contract Audit and security contract Product system FRS/SOW Product system FRS/SOW Product system FRS/SOW Product system FRS/SOW Product system FRS/SOW

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Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Critical Critical Critical Critical Critical Critical Critical

Product system FRS/SOW Product system FRS/SOW Product system FRS/SOW Product system FRS/SOW Product system FRS/SOW Product system FRS/SOW Product system FRS/SOW Product system FRS/SOW Product system FRS/SOW Product system FRS/SOW Product system FRS/SOW Product system FRS/SOW Product system FRS/SOW 12 month incident data 12 month incident data 12 month incident data 12 month incident data 12 month incident data 12 month incident data 12 month incident data 12 month incident data 12 month incident data 12 month incident data 12 month incident data 12 month incident data 12 month incident data 12 month incident data 12 month incident data 12 month incident data 12 month incident data 12 month incident data 12 month incident data 12 month incident data 12 month incident data 12 month incident data 12 month incident data 12 month incident data 12 month incident data 12 month incident data 12 month incident data 12 month incident data 12 month incident data SLI/KPI document SLI/KPI document SLI/KPI document SLI/KPI document SLI/KPI document SLI/KPI document SLI/KPI document

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Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor

SLI/KPI document SLI/KPI document SLI/KPI document SLI/KPI document SLI/KPI document SLI/KPI document SLI/KPI document SLI/KPI document SLI/KPI document SLI/KPI document SLI/KPI document SLI/KPI document SLI/KPI document SLI/KPI document SLI/KPI document SLI/KPI document SLI/KPI document SLI/KPI document SLI/KPI document SLI/KPI document SLI/KPI document SLI/KPI document Sample of operation reports Sample of operation reports Sample of operation reports Sample of operation reports Sample of operation reports Sample of operation reports Sample of operation reports Sample of operation reports Sample of operation reports Sample of operation reports Sample of operation reports Sample of operation reports Sample of operation reports Sample of operation reports Sample of operation reports Sample of operation reports Sample of operation reports Sample of operation reports Sample of operation reports Sample of operation reports Sample of operation reports Sample of operation reports Sample of operation reports Sample of operation reports Sample of operation reports Sample of operation reports

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Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor

Sample of operation reports Sample of operation reports Sample of operation reports 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month)

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Minor Minor Minor Minor Minor Minor

1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month) 1) Sample of ad hoc reports 2) Frequency(per week and per month)

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Received or not Yes Yes No No No No Yes Yes Yes Yes No Yes Yes No No No No Yes Yes Yes Yes No Yes Yes Yes No No No Yes Yes Yes Yes No Yes Yes No No No No Yes Yes Yes Yes No N/A N/A N/A N/A

Risk accessment when document is not received

N/A N/A N/A N/A N/A N/A N/A No No No No No No No No No No No Yes No No No No No No Yes Yes Yes No Yes Yes No No No No Yes Yes Yes Yes No No No No No No No No No No

No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No

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No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No

No No No No No No No No No No No No No No No No No No No No No No No No No No

No No No No No No

Comments

The processes are define in the WLA/BI docs The processes are define in the WLA/BI docs The processes are define in the WLA/BI docs The processes are define in the WLA/BI docs

The processes are define in the WLA/BI docs The processes are define in the WLA/BI docs The processes are define in the WLA/BI docs The processes are define in the WLA/BI docs The processes are define in the WLA/BI docs The processes are define in the WLA/BI docs The processes are define in the WLA/BI docs Access permission from E/// is required Access permission from E/// is required Access permission from E/// is required Access permission from E/// is required Access permission from E/// is required Access permission from E/// is required Access permission from E/// is required Access permission from E/// is required Access permission from E/// is required Access permission from E/// is required Access permission from E/// is required The latest version has not been made available to Huawei Is it part of Billing Ops WLA? Is it part of Billing Ops WLA?

This is part of Billing Ops WLA This is part of Billing Ops WLA This is part of Billing Ops WLA

Category

Subcategory 1

Governance and Organisation

Process

Work enviroment

Technical support documents Core etc..

Contract

History data (KPI/SLA, SRs, CRs)

Subcategory 2
Org Chart with team members' name Roles and Responsibility Working location Governance and communication plan Business process Operation Process SOP document WLA document OSS tools list detail Asset list Network topop diagram system interface list system operation manuel system configuration and optimazing guide book Common problem processing manual system upgrade guide book system security guide book system recovery and DR guide book Maintenance contract sparepart management contract Inflight project contract detail Audit and security contract Product system FRS/SOW last 12 months incident data existing KPI/SLA for tower Existing operation reports(incident reports, performance reports,capacity reports, availability reports, 3rd party reports, security reports ) Ad hoc business reports and frequency

Subcategory 3

Questions

Priority

Deliverable
Contract, BAFO document gap analysis report Contract, BAFO document gap analysis report information information information & Process training information & Process training information & Process training information & Process training information & KT commercial impact report information & KT information & KT information & KT information & KT information & KT information & KT information & KT information & KT Gap analysis information Commercial impact report information information Penalty gap report Penalty gap report Existing workload analysis report

Workshop type
Face to Face Face to Face Tel or Email Tel or Email Both Both Face to Face Face to Face Face to Face Tel or Email Both Both Both Both Both Both Both Both Both Face to Face Face to Face Tel or Email Tel or Email Tel or Email Face to Face Tel or Email

Received or not
Yes Yes Yes NO Yes Yes NO Yes NA NA NO NO NO NO NO NO NO NO NA NA NA NO

No Yes Yes

Existing workload analysis report

Tel or Email

Yes

Risk accessment when document is not received

Will be a risk it is very important document to understand legacy system Will be high risk for transition

Will be high risk for transition Security Incident report is required to understand loopholes in the system.

Category

Subcategory 1

Subcategory 2
Org Chart with team members' name

Subcategory 3

Governance and Organisation

Roles and Responsibility Working location Governance and communication plan Business process Operation Process

Process

SOP document WLA document OSS tools list detail

Work enviroment Asset list Network topop diagram system interface list system operation manuel Core etc.. Technical support documents system configuration and optimazing guide book Common problem processing manual system upgrade guide book system security guide book system recovery and DR guide book Maintenance contract sparepart management contract Inflight project contract detail Audit and security contract Product system FRS/SOW last 12 months incident data existing KPI/SLA for tower History data Existing operation reports(incident reports, (KPI/SLA, SRs, CRs) performance reports,capacity reports, availability reports, 3rd party reports, security reports ) Ad hoc business reports and frequency

Contract

Questions
If it is related to Huawei, Three & E/// then yes we have

Priority

Deliverable
Contract, BAFO document gap analysis report Contract, BAFO document gap analysis report information information information & Process training information & Process training information & Process training information & Process training information & KT commercial impact report information & KT information & KT information & KT information & KT information & KT information & KT information & KT information & KT Gap analysis information Commercial impact report information information Penalty gap report Penalty gap report Existing workload analysis report

Workshop type
Face to Face Face to Face Tel or Email Tel or Email Both Both Face to Face Face to Face Face to Face Tel or Email Both Both Both Both Both Both Both Both Both Face to Face Face to Face Tel or Email Tel or Email Tel or Email Face to Face Tel or Email

Received or not
Yes Yes Yes NO Yes Yes NO Yes NA NA NO NO NO NO NO NO NO NO Yes NA NA yes Yes No Yes Yes

Existing workload analysis report

Tel or Email

Yes

Risk accessment when document is not received

Wating response from E///. Have detail about Three

Under development till date no SOP recorded for security Only one tool Is used for Audit Qualys and its ownership lies with Three and maintained by Wipro Asset detail not under scope of BCP & Security stream Still wating the response from kathy martin Still wating the response from kathy martin Still wating the response from kathy martin still wating the response from kathy martin Requested to kathy Requested to kathy Will be a risk it is very important document to understand legacy system Will be high risk for transition It is not related to my stream Not related to my stream

Security Incident report is required to understand loopholes in the system.

S.No. 1 2 3

Category 1 Operations Operations Operations

Category 2 Organization & Staff NOC NOC

Category 3 NOC Shift Management Shift Management

Priority High Medium High

Operations

NOC

Processes

High

Operations

NOC

Processes

High

Operations

NOC

Processes

Medium

Operations

Processes

Escalation Management

High

Operations

Processes

Roles & Responsibilities

Medium

Operations

NOC

Processes

High

10

Operations

NOC

Processes

Medium

11

Operations

Processes

Roles & Responsibilities

Medium

12

Operations

NOC

Processes

Medium

13

Operations

Processes

KPI &SLA

High

14

Operations

Existing Services

Processes

Medium

15

Operations

Processes

Processes

High

16

Operations

NOC

Processes

High

17

Operations

Quality

Processes

Low

18

Operations

Processes

Network Surveillance

Medium

19

Operations

Processes

Fault Management

High

20

Operations

Processes

Fault Management

Medium

21

Operations

Processes

Fault Management

Medium

22

Operations

Processes

Fault Management

High

23

Operations

Processes

Others

Low

24

Operations

NOC

KPI & SLA

High

25

Operations

Processes

KPI & SLA

High

26

Operations

Security

Security Management

High

27

Operations

Security

Security Management

High

28

Operations

NOC

Processes

High

29

Operations

Quality

Others

Medium

30

Operations

Processes

Performance Management

Medium

31 32

Operations Operations

Processes Processes

Performance Management Spare Parts Management

Medium Medium

Questions What is the structure of the NOC Operations in scope? Is there a shift handover process in place? If yes, how is the same managed? How many resources are in each functional unit/processes? What is the shift pattern?

Question Description Provide detailed organisation charts with headcount breakdown (Core, Transport & ICT) After each shift how does the handover take place. How much time is available to provide shift handover. Provide resource mapping across FO & BO shifts for Core, Transport & ICT service towers Processes: (Service Desk, VIP Customer Handling, Network Surveillance, SLA Management, Release Management, Performance Management, Preventive Maintenance, Spare Parts Management, Security Management, Acceptance Testing, etc). Additional processes if any should be shared as well. Templates: RFC, Major Incident Notification template, SMS notification to management, email notification for escalations in various processes, etc. VIP Customer Handling, Create Trouble Ticket, Critical/Major incident notification, change request template, change implementation plan review guide, change category definitions, incident severity matrix, change implementation plan, Making outage reports, Network Surveillance - Alarm Guide, list of major alarms, customer complaint handling guide, customer request category definition, SLA report template, Work Order Template, SLA & OLA template, Reporting, Performance monitoring SOP, Configuration audit report template, etc.

Applicable Senario

Please provide a copy of all key O&M process visio flowcharts and relevant templates for review.

Please provide all procedures and SOPs related to the O&M processes.

Please share the details of all the role & responsibilities of each role/process (job descriptions)

Role of change management engineer, Service Desk Engineer, Incident Management engineer, Problem Analyst, Problem Management, Incident Management Supervisor, SLA Management team, Release Management Team, Data Centre Engineer, BO Engineer (Core, Transport & ICT), etc. (i.e. Technical Escalation for all processes, Management Escalation for all processes, Customer complaint handling, VIP customer handling, etc)

Please share the escalation procedures both hierarchical and functional Please share description of current Governance model between E/// and Three UK (interfaces, meeting frequency, etc) What are the operational interfaces (WLAs) between various internal and external parties (e.g. vendor support, spare part mgmt, interconnect carrier, regulatory, etc.) What are the systems/tools used to track & manage faults escalated to 3rd party vendors? Please provide the OLAs within the teams in the Operations department and between ops team and other relevant departments.

Please share the SLAs defined for all processes

Does E/// or Three have pre-defined OLAs between different process steps? Is there any performance assessment for the process implementation? Does any system existed to assist the management? Definition, formulas, processes applicable to, etc.

Does Three UK have any process KPIs defined? If so, please share the details of these KPIs. Are there any issues encountered with the existing O&M processes? Please provide details of the same.

Highlight the key pain points in the current O&M processes.

What is the procedure to make changes to the existing Three UK processes?

What is the change management process to make any changes in the existing document or processes (fault management, change management, preventive maintenance, etc)? Who do you need to take approval of? Any other factors to be considered?

Does Three UK use any other tool for any of the process steps other than Remedy? If yes, please provide details. Other than ITIL and eTOM, does E/// or Three UK follow any industry standard/best practice such as, ISO 20000, TL 9000, ISO 27001, etc. If so, please share details of the scope of the certification. Please share the list of common alarms for the services in scope for NOC (Core, Transport & ICT)

Details of the standard complied to and ceritification scope.

Alarm list with names of alarms along with criticality and system used to monitor the alarm Report showing the total number of Incident tickets raised each month, supported by raw data extract, over a period of 6 to 12 months (Core, Transport & ICT). Sample reporting templates for all reporting requirements also needed.

How many Network Trouble Tickets (IncidentTickets), Work Orders, Change Requests, etc are raised each month? Please provide statistics on number of outages caused due to planned changes in the network for past 12 months Please provide fault resolution ratio, i.e., FO vs BO vs 3rd parties across all service towers (Core, Transport & ICT) Is there a known error database (KEDB) maintained by Three? How frequently is the KEDB reviewed? Please provide a dump of the existing KEDB. Please provide the split in time spent on reactive faults / proactive improvement / work orders / projects Please provide the current reporting requirements including KPI/SLA listing the reports issued in the past 1 year and provide a sample of each report. Which tools are used to extract the KPIs/SLAs and reports? What are the critical KPI problems experienced in the last 12 months?

Identify type, content and frequency, i.e. weekly, monthly quarterly and annual. Is a tool used to extract the data or is it done manually.

List of KPIs which have not been met. Provide details of: a. Physical security eg security guards for buildings etc b. Electronic security eg covering protection of data and IT systems c. Any other

Provide details of current security policy to manage the network

Provide existing Business Continuity & Disaster Recovery Plan Are there any planned new operations/processes in pipeline? If so, please share dates, plan & scope.

Is there any procedure to handle special events and/or holidays for Three UK? If yes, please share the existing procedure.

Please provide list of frequently occuring issues resulting in customer dissatisfaction.

Please share list of all pending critical/major issues. What is the procedure to handle spare parts and how are they managed?

Question Response

Status Update Answered Partially answered

Outstanding Issue

Owner

Template Reference

Documents/ Links

Documents still awaited through LiveLink

Partially Answered

SOP for IM received. Awaiting for others.

Partially Answered

Shared through explanation of processes

Partially Answered

Document awaited

Partially Answered Answered

Not available

Handled by WLA workshops

Answered

TTMS, SMS, Call, Email Received for P1, MSO, P2, etc from the priority matrix Answered in SLA/KPI workshop

Answered

Partially Answered

Answered

Answered in SLA/KPI workshop Analyzed from various workshops

Answered

Partially Answered

need to take approval of Three for any changes in the process TTMS, OCMS, Business Objects (Reporting)

Answered

Answered

ITIL V3

Answered

Awaited from KA requested data

Partially Answered

Captured through SLA/KPI workshop

Answered

Data awaited

Partially Answered Answered

Not available

Through XL spreadsheet

Answered

Not available

Answered

Captured through SLA/KPI workshop

Answered

Captured through SLA/KPI workshop

Answered

Managed by Security WLA

Answered

No existing BCP Plan. Managed in BCP WLA. Handled through inflight projects No specific procedure. However special days have been highlighted in priority matrix.

Answered

Answered

Answered

Not available. Should be the RCA document from Prob Management Received through SLA/KPI workshop

Answered

Answered Not in scope

Category

Subcategory 1

Subcategory 2

Org Chart with team members' name

Roles and Responsibility

Governance and Organisation

Working location

Governance and communication plan

Business process

Business process

Operation Process

Process

SOP document

WLA document

OSS tools list detail

Work enviroment

OSS tools list detail

Work enviroment

Asset list

Network topology diagram

system interface list

system operation manual

system configuration and optimazing guide book

Technical support documents

Common problem processing manual

system upgrade guide book

system security guide book Billing Ops

system recovery and DR guide book

Maintenance contract

sparepart management contract

sparepart management contract

Inflight project contract detail

Contract

Audit and security contract

Product system FRS/SOW

Product system FRS/SOW

last 12 months incident data

existing KPI/SLA for tower

History data (KPI/SLA, SRs, CRs)

Existing operation reports(incident reports, performance reports,capacity reports, availability reports, 3rd party reports, security reports )

Ad hoc business reports and frequency

Subcategory 3
IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK IT Ops - Billing Ops Romania IT Ops - Billing Ops - Tariff IT Ops - CRM IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK IT Ops - Billing Ops Romania IT Ops - Billing Ops - Tariff IT Ops - CRM IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK IT Ops - Billing Ops Romania IT Ops - Billing Ops - Tariff IT Ops - CRM IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK IT Ops - Billing Ops Romania IT Ops - Billing Ops - Tariff IT Ops - CRM IT Ops - RMS IT Ops - Interconnect

IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK IT Ops - Billing Ops Romania IT Ops - Billing Ops - Tariff IT Ops - CRM IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK IT Ops - Billing Ops Romania IT Ops - Billing Ops - Tariff IT Ops - CRM IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK IT Ops - Billing Ops Romania IT Ops - Billing Ops - Tariff IT Ops - CRM IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK IT Ops - Billing Ops Romania IT Ops - Billing Ops - Tariff IT Ops - CRM IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK

IT Ops - Billing Ops Romania IT Ops - Billing Ops - Tariff IT Ops - CRM IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK IT Ops - Billing Ops Romania IT Ops - Billing Ops - Tariff IT Ops - CRM Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaging Interface Invoice Server Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin

Billing Messaing Interface Invoice Server Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaing Interface Invoice Server Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaing Interface Invoice Server Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect

Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaing Interface Invoice Server Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaing Interface Invoice Server Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek

Griffin Billing Messaing Interface Invoice Server Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaing Interface Invoice Server Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaing Interface Invoice Server Balance Manager(BMR) and H3G Virtual BMR(VBMR) Collections(Tallyman) VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima

AutoRek Griffin Billing Messaing Interface Invoice Server Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaing Interface Invoice Server Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaing Interface Invoice Server Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment)

Collections(Tallyman) VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaing Interface Invoice Server IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK IT Ops - Billing Ops Romania IT Ops - Billing Ops - Tariff IT Ops - CRM Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaing Interface Invoice Server IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK IT Ops - Billing Ops Romania

IT Ops - Billing Ops - Tariff IT Ops - CRM Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaing Interface Invoice Server IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK IT Ops - Billing Ops Romania IT Ops - Billing Ops - Tariff IT Ops - CRM Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin

Billing Messaing Interface Invoice Server IT Ops - RMS IT Ops - Interconnect IT Ops - Mediation IT Ops - Provisioning & IDU IT Ops -IREG IT Ops -Billing Development IT Ops -Corporate Telephony IT Ops - Billing Ops UK IT Ops - Billing Ops Romania IT Ops - Billing Ops - Tariff IT Ops - CRM Balance Manager(BMR) and H3G Virtual BMR(VBMR) Singleview Payment Gateway Interconnect Probe(Credit Risk) CAPE(Revenue Assurance) HP Extreme(Bill Fulfillment) Collections(Tallyman) VMS VCS ReD Assist FMS, aka FraudView Nokia Charging Gateway (CG) Lima AutoRek Griffin Billing Messaing Interface Invoice Server

Questions
E/// to share the current IT Ops RMS Team structure E/// to share the current IT Ops Interconnect Team structure E/// to share the current IT Ops Mediation Team structure E/// to share the current IT Ops Provisioning & IDU Team structure E/// to share the current IT Ops IREG Team structure E/// to share the current IT Ops Billing Development Team structure E/// to share the current IT Ops Corporate Telephony Team structure E/// to share the current IT Ops Billing Ops(UK) Team structure E/// to share the current IT Ops Billing Ops(Romania) Team structure E/// to share the current IT Ops Billing Ops Tariff Team structure E/// to share the current IT CRM Team structure E/// to share the roles & responsibilities of the IT Ops RMS E/// to share the roles & responsibilities of the IT Ops Interconnect E/// to share the roles & responsibilities of the IT Ops Mediation E/// to share the roles & responsibilities of the IT Ops Provisioning & IDU E/// to share the roles & responsibilities of the IT Ops IREG E/// to share the roles & responsibilities of the IT Ops Billing Development E/// to share the roles & responsibilities of the IT Ops Corporate Telephony E/// to share the roles & responsibilities of the IT Ops Billing Ops(UK) E/// to share the roles & responsibilities of the IT Ops Billing Ops(Romania) E/// to share the roles & responsibilities of the IT Ops Billing Ops Tariff E/// to share the roles & responsibilities of the IT CRM E/// to share the working location of the IT Ops RMS E/// to share the working location of the IT Ops Interconnect E/// to share the working location of the IT Ops Mediation E/// to share the working location of the IT Ops Provisioning & IDU E/// to share the working location of the IT Ops IREG E/// to share the working location of the IT Ops Billing Development E/// to share the working location of the IT Ops Corporate Telephony E/// to share the working location of the IT Ops Billing Ops(UK) E/// to share the working location of the IT Ops Billing Ops(Romania) E/// to share the working location of the IT Ops Billing Ops Tariff E/// to share the working location of the IT CRM E/// to share the support hours of the IT Ops RMS E/// to share the support hours of the IT Ops Interconnect E/// to share the support hours of the IT Ops Mediation E/// to share the support hours of the IT Ops Provisioning & IDU E/// to share the support hours of the IT Ops IREG E/// to share the support hours of the IT Ops Billing Development E/// to share the support hours of the IT Ops Corporate Telephony E/// to share the support hours of the IT Ops Billing Ops(UK) E/// to share the support hours of the IT Ops Billing Ops(Romania) E/// to share the support hours of the IT Ops Billing Ops Tariff E/// to share the support hours of the IT CRM E/// to share the business process of the IT Ops RMS E/// to share the business process of the IT Ops Interconnect

E/// to share the business process of the IT Ops Mediation E/// to share the business process of the IT Ops Provisioning & IDU E/// to share the business process of the IT Ops IREG E/// to share the business process of the IT Ops Billing Development E/// to share the business process of the IT Ops Corporate Telephony E/// to share the business process of the IT Ops Billing Ops(UK) E/// to share the business process of the IT Ops Billing Ops(Romania) E/// to share the business process of the IT Ops Billing Ops Tariff E/// to share the business process of the IT CRM E/// to share the operation process of the IT Ops RMS E/// to share the operation process of the IT Ops Interconnect E/// to share the operation process of the IT Ops Mediation E/// to share the operation process of the IT Ops Provisioning & IDU E/// to share the operation process of the IT Ops IREG E/// to share the operation process of the IT Ops Billing Development E/// to share the operation process of the IT Ops Corporate Telephony E/// to share the operation process of the IT Ops Billing Ops(UK) E/// to share the operation process of the IT Ops Billing Ops(Romania) E/// to share the operation process of the IT Ops Billing Ops Tariff E/// to share the operation process of the IT CRM E/// to share the SOP document of the IT Ops RMS E/// to share the SOP document of the IT Ops Interconnect E/// to share the SOP document of the IT Ops Mediation E/// to share the SOP document of the IT Ops Provisioning & IDU E/// to share the SOP document of the IT Ops IREG E/// to share the SOP document of the IT Ops Billing Development E/// to share the SOP document of the IT Ops Corporate Telephony E/// to share the SOP document of the IT Ops Billing Ops(UK) E/// to share the SOP document of the IT Ops Billing Ops(Romania) E/// to share the SOP document of the IT Ops Billing Ops Tariff E/// to share the SOP document of the IT CRM E/// to share the WLA document of the IT Ops RMS E/// to share the WLA document of the IT Ops Interconnect E/// to share the WLA document of the IT Ops Mediation E/// to share the WLA document of the IT Ops Provisioning & IDU E/// to share the WLA document of the IT Ops IREG E/// to share the WLA document of the IT Ops Billing Development E/// to share the WLA document of the IT Ops Corporate Telephony E/// to share the WLA document of the IT Ops Billing Ops(UK) E/// to share the WLA document of the IT Ops Billing Ops(Romania) E/// to share the WLA document of the IT Ops Billing Ops Tariff E/// to share the WLA document of the IT CRM E/// to share the OSS tools list detail of the IT Ops RMS E/// to share the OSS tools list detail of the IT Ops Interconnect E/// to share the OSS tools list detail of the IT Ops Mediation E/// to share the OSS tools list detail of the IT Ops Provisioning & IDU E/// to share the OSS tools list detail of the IT Ops IREG E/// to share the OSS tools list detail of the IT Ops Billing Development E/// to share the OSS tools list detail of the IT Ops Corporate Telephony E/// to share the OSS tools list detail of the IT Ops Billing Ops(UK)

E/// to share the OSS tools list detail of the IT Ops Billing Ops(Romania) E/// to share the OSS tools list detail of the IT Ops Billing Ops Tariff E/// to share the OSS tools list detail of the IT CRM E/// to share the asset list of the IT Ops RMS E/// to share the asset list of the IT Ops Interconnect E/// to share the asset list of the IT Ops Mediation E/// to share the asset list of the IT Ops Provisioning & IDU E/// to share the asset list of the IT Ops IREG E/// to share the asset list of the IT Ops Billing Development E/// to share the asset list of the IT Ops Corporate Telephony E/// to share the asset list of the IT Ops Billing Ops(UK) E/// to share the asset list of the IT Ops Billing Ops(Romania) E/// to share the asset list of the IT Ops Billing Ops Tariff E/// to share the asset list of the IT CRM E/// to share the network topology diagram for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the network topology diagram for Singleview E/// to share the network topology diagram for Payment Gateway E/// to share the network topology diagram for Interconnect E/// to share the network topology diagram for Probe E/// to share the network topology diagram for CAPE E/// to share the network topology diagram for HP Extreme E/// to share the network topology diagram for Collections(Tallyman) E/// to share the network topology diagram for VMS E/// to share the network topology diagram for VCS E/// to share the network topology diagram for ReD Assist E/// to share the network topology diagram for FMS, aka FraudView E/// to share the network topology diagram for Nokia Charging Gateway (CG) E/// to share the network topology diagram for Lima E/// to share the network topology diagram for AutoRek E/// to share the network topology diagram for Griffin E/// to share the network topology diagram for Billing Messaging Interface E/// to share the network topology diagram for Invoice Server E/// to share the system interface list for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the system interface list for Singleview E/// to share the system interface list for Payment Gateway E/// to share the system interface list for Interconnect E/// to share the system interface list for Probe E/// to share the system interface list for CAPE E/// to share the system interface list for HP Extreme E/// to share the system interface list for Collections(Tallyman) E/// to share the system interface list for VMS E/// to share the system interface list for VCS E/// to share the system interface list for ReD Assist E/// to share the system interface list for FMS, aka FraudView E/// to share the system interface list for Nokia Charging Gateway (CG) E/// to share the system interface list for Lima E/// to share the system interface list for AutoRek E/// to share the system interface list for Griffin

E/// to share the system interface list for Billing Messaging Interface E/// to share the system interface list for Invoice Server E/// to share the system operation manual for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the system operational manual for Singleview E/// to share the system operational manual for Payment Gateway E/// to share the system operational manual for Interconnect E/// to share the system operational manual for Probe E/// to share the system operational manual for CAPE E/// to share the system operational manual for HP Extreme E/// to share the system operation manual for Collections(Tallyman) E/// to share the system operation manual for VMS E/// to share the system operation manual for VCS E/// to share the system operation manual for ReD Assist E/// to share the system operation manual for FMS, aka FraudView E/// to share the system operation manual for Nokia Charging Gateway (CG) E/// to share the system operation manual for Lima E/// to share the system operation manual for AutoRek E/// to share the system operation manual for Griffin E/// to share the system operation manual for Billing Messaging Interface E/// to share the system operation manual for Invoice Server E/// to share the system configuration and optimizing guide book for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the system configuration and optimizing guide book for Singleview E/// to share the system configuration and optimizing guide book for Payment Gateway E/// to share the system configuration and optimizing guide book for Interconnect E/// to share the system configuration and optimizing guide book for Probe E/// to share the system configuration and optimizing guide book for CAPE E/// to share the system configuration and optimizing guide book for HP Extreme E/// to share the system configuration and optimizing guide book for Collections(Tallyman) E/// to share the system configuration and optimizing guide book for VMS E/// to share the system configuration and optimizing guide book for VCS E/// to share the system configuration and optimizing guide book for ReD Assist E/// to share the system configuration and optimizing guide book for FMS, aka FraudView E/// to share the system configuration and optimizing guide book for Nokia Charging Gateway (CG) E/// to share the system configuration and optimizing guide book for Lima E/// to share the system configuration and optimizing guide book for AutoRek E/// to share the system configuration and optimizing guide book for Griffin E/// to share the system configuration and optimizing guide book for Billing Messaging Interface E/// to share the system configuration and optimizing guide book for Invoice Server E/// to share the common problem processing manual for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the common problem processing manual for Singleview E/// to share the common problem processing manual for Payment Gateway E/// to share the common problem processing manual for Interconnect

E/// to share the common problem processing manual for Probe E/// to share the common problem processing manual for CAPE E/// to share the common problem processing manual for HP Extreme E/// to share the common problem processing manual for Collections(Tallyman) E/// to share the common problem processing manual for VMS E/// to share the common problem processing manual for VCS E/// to share the common problem processing manual for ReD Assist E/// to share the common problem processing manual for FMS, aka FraudView E/// to share the common problem processing manual for Nokia Charging Gateway (CG) E/// to share the common problem processing manual for Lima E/// to share the common problem processing manual for AutoRek E/// to share the common problem processing manual for Griffin E/// to share the common problem processing manual for Billing Messaging Interface E/// to share the common problem processing manual for Invoice Server E/// to share the system upgrade guide book for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the system upgrade guide book for Singleview E/// to share the system upgrade guide book for Payment Gateway E/// to share the system upgrade guide book for Interconnect E/// to share the system upgrade guide book for Probe E/// to share the system upgrade guide book for CAPE E/// to share the system upgrade guide book for HP Extreme E/// to share the system upgrade guide book for Collections(Tallyman) E/// to share the system upgrade guide book for VMS E/// to share the system upgrade guide book for VCS E/// to share the system upgrade guide book for ReD Assist E/// to share the system upgrade guide book for FMS, aka FraudView E/// to share the system upgrade guide book for Nokia Charging Gateway (CG) E/// to share the system upgrade guide book for Lima E/// to share the system upgrade guide book for AutoRek E/// to share the system upgrade guide book for Griffin E/// to share the system upgrade guide book for Billing Messaging Interface E/// to share the system upgrade guide book for Invoice Server E/// to share the system security guide book for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the system security guide book for Singleview E/// to share the system security guide book for Payment Gateway E/// to share the system security guide book for Interconnect E/// to share the system security guide book for Probe E/// to share the system security guide book for CAPE E/// to share the system security guide book for HP Extreme E/// to share the system security guide book for Collections(Tallyman) E/// to share the system security guide book for VMS E/// to share the system security guide book for VCS E/// to share the system security guide book for ReD Assist E/// to share the system security guide book for FMS, aka FraudView E/// to share the system security guide book for Nokia Charging Gateway (CG) E/// to share the system security guide book for Lima E/// to share the system security guide book for AutoRek

E/// to share the system security guide book for Griffin E/// to share the system security guide book for Billing Messaging Interface E/// to share the system security guide book for Invoice Server E/// to share the system recovery and DR guide book for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the system recovery and DR guide book for Singleview E/// to share the system recovery and DR guide book for Payment Gateway E/// to share the system recovery and DR guide book for Interconnect E/// to share the system recovery and DR guide book for Probe E/// to share the system recovery and DR guide book for CAPE E/// to share the system recovery and DR guide book for HP Extreme E/// to share the system recovery and DR guide book for Collections(Tallyman) E/// to share the system recovery and DR guide book for VMS E/// to share the system recovery and DR guide book for VCS E/// to share the system recovery and DR guide book for ReD Assist E/// to share the system recovery and DR guide book for FMS, aka FraudView E/// to share the system recovery and DR guide book for Nokia Charging Gateway (CG) E/// to share the system recovery and DR guide book for Lima E/// to share the system recovery and DR guide book for AutoRek E/// to share the system recovery and DR guide book for Griffin E/// to share the system recovery and DR guide book for Billing Messaging Interface E/// to share the system recovery and DR guide book for Invoice Server E/// to share the maintenance contract for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the miantenance contract for Singleview E/// to share the miantenance contract for Payment Gateway E/// to share the miantenance contract for Interconnect E/// to share the miantenance contract for Probe E/// to share the miantenance contract for CAPE E/// to share the miantenance contract for HP Extreme E/// to share the maintenance contract for Collections(Tallyman) E/// to share the maintenance contract for VMS E/// to share the maintenance contract for VCS E/// to share the maintenance contract for ReD Assist E/// to share the maintenance contract for FMS, aka FraudView E/// to share the maintenance contract for Nokia Charging Gateway (CG) E/// to share the maintenance contract for Lima E/// to share the maintenance contract for AutoRek E/// to share the maintenance contract for Griffin E/// to share the maintenance contract for Billing Messaging Interface E/// to share the maintenance contract for Invoice Server N/A N/A N/A N/A N/A N/A N/A N/A

N/A N/A N/A N/A E/// to share the inflight project contract detail for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the inflight project contract detail for Singleview E/// to share the inflight project contract detail for Payment Gateway E/// to share the inflight project contract detail for Interconnect E/// to share the inflight project contract detail for Probe E/// to share the inflight project contract detail for CAPE E/// to share the inflight project contract detail for HP Extreme E/// to share the inflight project contract detail for Collections(Tallyman) E/// to share the inflight project contract detail for VMS E/// to share the inflight project contract detail for VCS E/// to share the inflight project contract detail for ReD Assist E/// to share the inflight project contract detail for FMS, aka FraudView E/// to share the inflight project contract detail for Nokia Charging Gateway (CG) E/// to share the inflight project contract detail for Lima E/// to share the inflight project contract detail for AutoRek E/// to share the inflight project contract detail for Griffin E/// to share the inflight project contract detail for Billing Messaging Interface E/// to share the inflight project contract detail for Invoice Server E/// to share the audit and security contract for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the audit & security contract for Singleview E/// to share the audit & security contract for Payment Gateway E/// to share the audit & security contract for Interconnect E/// to share the audit & security contract for Probe E/// to share the audit & security contract for CAPE E/// to share the audit & security contract for HP Extreme E/// to share the audit and security contract for Collections(Tallyman) E/// to share the audit and security contract for VMS E/// to share the audit and security contract for VCS E/// to share the audit and security contract for ReD Assist E/// to share the audit and security contract for FMS, aka FraudView E/// to share the audit and security contract for Nokia Charging Gateway (CG) E/// to share the audit and security contract for Lima E/// to share the audit and security contract for AutoRek E/// to share the audit and security contract for Griffin E/// to share the audit and security contract for Billing Messaging Interface E/// to share the audit and security contract for Invoice Server E/// to share the product system FRS/SOW for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the product system FRS/SOW for Singleview E/// to share the product system FRS/SOW for Payment Gateway E/// to share the product system FRS/SOW for Interconnect E/// to share the product system FRS/SOW for Probe E/// to share the product system FRS/SOW for CAPE E/// to share the product system FRS/SOW for HP Extreme

E/// to share the product system FRS/SOW for Collections(Tallyman) E/// to share the product system FRS/SOW for VMS E/// to share the product system FRS/SOW for VCS E/// to share the product system FRS/SOW for ReD Assist E/// to share the product system FRS/SOW for FMS, aka FraudView E/// to share the product system FRS/SOW for Nokia Charging Gateway (CG) E/// to share the product system FRS/SOW for Lima E/// to share the product system FRS/SOW for AutoRek E/// to share the product system FRS/SOW for Griffin E/// to share the product system FRS/SOW for Billing Messaging Interface E/// to share the product system FRS/SOW for Invoice Server E/// to share the last 12 months incident data for IT Ops - RMS E/// to share the last 12 months incident data for IT Ops - Interconnect E/// to share the last 12 months incident data for IT Ops - Mediation E/// to share the last 12 months incident data for IT Ops - Provisioning & IDU E/// to share the last 12 months incident data for IT Ops -IREG E/// to share the last 12 months incident data for IT Ops -Billing Development E/// to share the last 12 months incident data for IT Ops -Corporate Telephony E/// to share the last 12 months incident data for IT Ops - Billing Ops UK E/// to share the last 12 months incident data for IT Ops - Billing Ops Romania E/// to share the last 12 months incident data for IT Ops - Billing Ops - Tariff E/// to share the last 12 months incident data for IT Ops - CRM E/// to share the last 12 months incident data for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the last 12 months incident data for Singleview E/// to share the last 12 months incident data for Payment Gateway E/// to share the last 12 months incident data for Interconnect E/// to share the last 12 months incident data for Probe E/// to share the last 12 months incident data for CAPE E/// to share the last 12 months incident data for HP Extreme E/// to share the last 12 months incident data for Collections(Tallyman) E/// to share the last 12 months incident data for VMS E/// to share the last 12 months incident data for VCS E/// to share the last 12 months incident data for ReD Assist E/// to share the last 12 months incident data for FMS E/// to share the last 12 months incident data for Nokia Charging Gateway E/// to share the last 12 months incident data for Lima E/// to share the last 12 months incident data for AutoRek E/// to share the last 12 months incident data for Griffin E/// to share the last 12 months incident data for Billing Messaging Interface E/// to share the last 12 months incident data for Invoice Server E/// to share the existing KPI/SLA for IT Ops - RMS E/// to share the existing KPI/SLA for IT Ops - Interconnect E/// to share the existing KPI/SLA for IT Ops - Mediation E/// to share the existing KPI/SLA for IT Ops - Provisioning & IDU E/// to share the existing KPI/SLA for IT Ops -IREG E/// to share the existing KPI/SLA for IT Ops -Billing Development E/// to share the existing KPI/SLA for IT Ops -Corporate Telephony E/// to share the existing KPI/SLA for IT Ops - Billing Ops UK E/// to share the existing KPI/SLA for IT Ops - Billing Ops Romania

E/// to share the existing KPI/SLA for IT Ops - Billing Ops - Tariff E/// to share the existing KPI/SLA for IT Ops - CRM E/// to share the existing KPI/SLA for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the existing KPI/SLA for Singleview E/// to share the existing KPI/SLA for Payment Gateway E/// to share the existing KPI/SLA for Interconnect E/// to share the existing KPI/SLA for Probe E/// to share the existing KPI/SLA for CAPE E/// to share the existing KPI/SLA for HP Extreme E/// to share the existing KPI/SLA for Collections(Tallyman) E/// to share the existing KPI/SLA for VMS E/// to share the existing KPI/SLA for VCS E/// to share the existing KPI/SLA for ReD Assist E/// to share the existing KPI/SLA for FMS E/// to share the existing KPI/SLA for Nokia Charging Gateway E/// to share the existing KPI/SLA for Lima E/// to share the existing KPI/SLA for AutoRek E/// to share the existing KPI/SLA for Griffin E/// to share the existing KPI/SLA for Billing Messaging Interface E/// to share the existing KPI/SLA for Invoice Server E/// to share the existing operation reports for IT Ops - RMS E/// to share the existing operation reports for IT Ops - Interconnect E/// to share the existing operation reports for IT Ops - Mediation E/// to share the existing operation reports for IT Ops - Provisioning & IDU E/// to share the existing operation reports for IT Ops -IREG E/// to share the existing operation reports for IT Ops -Billing Development E/// to share the existing operation reports for IT Ops -Corporate Telephony E/// to share the existing operation reports for IT Ops - Billing Ops UK E/// to share the existing operation reports for IT Ops - Billing Ops Romania E/// to share the existing operation reports for IT Ops - Billing Ops - Tariff E/// to share the existing operation reports for IT Ops - CRM E/// to share the existing operation reports for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the existing operation reports for Singleview E/// to share the existing operation reports for Payment Gateway E/// to share the existing operation reports for Interconnect E/// to share the existing operation reports for Probe E/// to share the existing operation reports for CAPE E/// to share the existing operation reports for HP Extreme E/// to share the existing operation reports for Collections(Tallyman) E/// to share the existing operation reports for VMS E/// to share the existing operation reports for VCS E/// to share the existing operation reports for ReD Assist E/// to share the existing operation reports for FMS E/// to share the existing operation reports for Nokia Charging Gateway E/// to share the existing operation reports for Lima E/// to share the existing operation reports for AutoRek E/// to share the existing operation reports for Griffin

E/// to share the existing operation reports for Billing Messaging Interface E/// to share the existing operation reports for Invoice Server E/// to share the ad hoc business reports and frequency for IT Ops - RMS E/// to share the ad hoc business reports and frequency for IT Ops - Interconnect E/// to share the ad hoc business reports and frequency for IT Ops - Mediation E/// to share the ad hoc business reports and frequency for IT Ops - Provisioning & IDU E/// to share the ad hoc business reports and frequency for IT Ops -IREG E/// to share the ad hoc business reports and frequency for IT Ops -Billing Development E/// to share the ad hoc business reports and frequency for IT Ops -Corporate Telephony E/// to share the ad hoc business reports and frequency for IT Ops - Billing Ops UK E/// to share the ad hoc business reports and frequency for IT Ops - Billing Ops Romania E/// to share the ad hoc business reports and frequency for IT Ops - Billing Ops - Tariff E/// to share the ad hoc business reports and frequency for IT Ops - CRM E/// to share the ad hoc business reports and frequency for Balance Manager(BMR) and H3G Virtual BMR(VBMR) E/// to share the ad hoc business reports and frequency for Singleview E/// to share the ad hoc business reports and frequency for Payment Gateway E/// to share the ad hoc business reports and frequency for Interconnect E/// to share the ad hoc business reports and frequency for Probe E/// to share the ad hoc business reports and frequency for CAPE E/// to share the ad hoc business reports and frequency for HP Extreme E/// to share the ad hoc business reports and frequency for Collections(Tallyman) E/// to share the ad hoc business reports and frequency for VMS E/// to share the ad hoc business reports and frequency for VCS E/// to share the ad hoc business reports and frequency for ReD Assist E/// to share the ad hoc business reports and frequency for FMS E/// to share the ad hoc business reports and frequency for Nokia Charging Gateway E/// to share the ad hoc business reports and frequency for Lima E/// to share the ad hoc business reports and frequency for AutoRek E/// to share the ad hoc business reports and frequency for Griffin E/// to share the ad hoc business reports and frequency for Billing Messaging Interface E/// to share the ad hoc business reports and frequency for Invoice Server

Priority

Deliverable
Contract, BAFO document gap analysis report

Workshop Received or type not

Face to Face

Contract, BAFO document gap analysis report

Face to Face

information

Tel or Email

information

Tel or Email

information & Process training

Face to Face

information & Process training

Face to Face

information & Process training

Face to Face

information & Process training

Face to Face

information & KT

Face to Face

commercial impact report

Tel or Email

information & KT

Both

information & KT

Both

information & KT

Both

information & KT

Both

information & KT

Both

information & KT

Both

information & KT

Both

information & KT

Both

Gap analysis

Both

information

Face to Face

Commercial impact report

Face to Face

information

Tel or Email

information

Tel or Email

Penalty gap report

Tel or Email

Penalty gap report

Face to Face

Existing workload analysis report

Tel or Email

Existing workload analysis report

Tel or Email

Risk accessment when document is not received

Category

Subcategory 1

Subcategory 2 Org Chart with team members' name

Subcategory 3

Governance and Organisation

Roles and Responsibility Working location Governance and communication plan Business process Operation Process SOP document WLA document OSS tools list detail Asset list Network topop diagram system interface list system operation manuel system configuration and optimazing guide book

Process

Work enviroment

Core etc..

Common problem processing manual system upgrade guide book system security guide book system recovery and DR guide book Maintenance contract sparepart management contract Contract Inflight project contract detail Audit and security contract Product system FRS/SOW last 12 months incident data existing KPI/SLA for tower Existing operation reports(incident reports, History data performance reports,capacity reports, (KPI/SLA, SRs, CRs) availability reports, 3rd party reports, security reports ) Ad hoc business reports and frequency

Technical support documents

Questions

Priority

Deliverable Contract, BAFO document gap analysis report Contract, BAFO document gap analysis report information information information & Process training information & Process training information & Process training information & Process training information & KT commercial impact report information & KT information & KT information & KT information & KT information & KT information & KT information & KT information & KT Gap analysis information Commercial impact report information information Penalty gap report Penalty gap report Existing workload analysis report

Workshop type Face to Face Face to Face Tel or Email Tel or Email Face to Face Face to Face Face to Face Face to Face Face to Face Tel or Email Both Both Both Both Both Both Both Both Both Face to Face Face to Face Tel or Email Tel or Email Tel or Email Face to Face Tel or Email

Received or not

Existing workload analysis report

Tel or Email

Risk accessment when document is not received

S No 1 2 3 4 5 6 7 8 9 10

Session Type KA KA KA KA KA KA KA KA KA KA

FO Team Name FO - Network Surviellance FO- TT Creation ( Tools ) FO- Knowledge base FO- Contact/escaltion details FO- Notification procedures

Monday 1-Oct-12

Tuesday 2-Oct-12

FO- BO Escaltion Process

Wednesday 3-Oct-12

Thursday 4-Oct-12

Friday 5-Oct-12

Saturday 6-Oct-12

Sunday 7-Oct-12

Monday 8-Oct-12

Tuesday 9-Oct-12

Wednesday 10-Oct-12

Thursday Friday Saturday Sunday Monday Tuesday Wednesday Thursday Friday 11-Oct-12 12-Oct-12 13-Oct-12 14-Oct-12 15-Oct-12 16-Oct-12 17-Oct-12 18-Oct-12 19-Oct-12

Saturday Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sunday 20-Oct-12 21-Oct-12 22-Oct-12 23-Oct-12 24-Oct-12 25-Oct-12 26-Oct-12 27-Oct-12 28-Oct-12

Monday Tuesday 29-Oct-12 30-Oct-12

Wednesd ay 31-Oct-12