Vous êtes sur la page 1sur 7

SMB On-Demand CRM Comparison Guide

January 2012

®
®
®
®

Overview

® ®
®
®

Vendor

Product

Target Environment SMB

Team/Department

Basic Pricing

How To Buy

Year Founded

Financials

Partner Eco System

Avidian

Prophet CRM

Yes

Yes

$19.95 per month

Direct, Resellers

2002

Privately held

Customer base of 12,000+ companies worldwide

Technologies

OnDemand

Premium Edition

 

Maximizer

Maximizer CRM

Yes

Yes

$49.00 per user/month 1 to 4 users; $39.00 per user/month 5 users or more.

Direct, Resellers, VARs

1995

Privately held

Worldwide offices and business partners; 120,000+ global customers

Software

Live

Microsoft

Dynamics CRM

Yes

Yes

Starts at $44.00 per user/month

Direct

1975

NASDAQ:

Global partner network; Technology partners include majority of major hardware companies.

Online

MSFT

NetSuite

CRM+

Yes

Yes

$129.00 per user/month

Direct, Resellers, VARs, Integrators

1998

NYSE: N

Global partner network; over 10,000 organizations use their cloud application suite.

Oracle

CRM on Demand

Yes

Yes

$95.00 single user/month Standard Edition

Direct

1982

NASDAQ:

345,000+ customers and partners worldwide.

ORCL

Sage Software

SageCRM.com

Yes

Yes

Starts at $69.00 per user/month

Direct

1982

Parent: Sage

28,000 global business partners; over 6.3 million users worldwide

Group plc

SalesBoom

On Demand CRM

Yes

Yes

Starts at $45.00 per user/month; $240 per year Team Edition

Direct, Resellers, VARs, Integrators

2002

Private

Over 95,000 subscribers and 5,800 customers in over 158 countries.

SalesForce

SalesForce

Yes

Yes

$15.00 per user/month Group Edition Sales Cloud; $65.00 per user/month Professional Edition Service Cloud

Direct

1999

NYSE: CRM

100,000+ global customers

SAP

Business

Yes

Yes

$149.00 per user per month; minimum 10 users

Direct, Resellers, VARs, Integrators

1972

NYSE: SAP

1,200 global channel partners; 2,400 global business partners

ByDesign

SugarCRM

Sugar CRM

Yes

Yes

$360.00 per user/year Professional Edition for SMBs and Teams

Direct, Resellers, VARs, Integrators

2004

Privately held

Over 7,000 global customers; Global partner network

Zoho

Zoho CRM

Yes

Yes

Free for 3 users; $12.00 per user/month Professional Edition

Direct, Resellers, VARs, Integrators

1996

Privately held

40,000 customers worldwide

INP = Information not provided

Comparison Guide | SMB On-Demand CRM

Ziff Davis, Inc.

©2012

2

Features

® ®
®
®

Vendor

Product

Current Version

Basic Functions

ADVANCED FEATURES - Sales

ADVANCED FEATURES - Marketing

Customer Service/Support

Avidian

Prophet CRM

INP

Sales, Marketing, Service

Contact management, Lead management, Quotes

Campaign management, Email marketing, Marketing reporting

Customer activity management

Technologies

OnDemand

Premium Edition

 

Maximizer

Maximizer CRM Live

2011

Sales, Marketing, Service, Workflow

Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Sales analytics, Territory management, Account management, Opportunity management, Sales collaboration

Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online forms capabilities, Campaign ROI, Market segmentation

Case management, Workflow automation, Analytics, Reporting

Software

Microsoft

Dynamics CRM

2011

Sales, Service, Marketing, Workflow, System customization, offline synchronization

Quotes, Pipeline management, Sales analytics, Territory management, Account management

Campaign management, Email marketing, Response tracking, Marketing reporting, Campaign tracking, Target customer/group

Case management, Customer activity management, Activity scheduling

Online

NetSuite

CRM+

INP

Sales, Marketing

Lead management, Sales forecasting, Quotes, Territory management

Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online forms capabilities, Lead assignment, Target customer/group

INP

Oracle

CRM on Demand

19

Sales, Marketing, Service

Contact management, Lead management, Sales forecasting, Sales analytics, Account management, Opportunity management, Sales collaboration

Campaign management, Email marketing, Response tracking, Lead assignment

Warranty management, Service management, Call center/CTI integration

Sage

SageCRM.com

7.0

Sales, Marketing, Service

Sales forecasting, Quotes, Sales analytics, Territory management, Account management

Campaign management, Email marketing, Campaign tracking, Outbound call management

Case management, Service management, Analytics, Reporting, Customer data access

Software

SalesBoom

On Demand CRM

8

Sales, Marketing, Service

Contact management, Lead management, Sales forecasting, Quotes, Revenue forecasts, Account management, Commission management, Opportunity management

Campaign management, Email marketing, Event management, Response tracking

Case management, Workflow automation, Service management, Activity scheduling, Analytics, Reporting, Call center/CTI integration

SalesForce

Salesforce

INP

Sales, Marketing with Sales Cloud; Customer service with Service Cloud

Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Sales analytics, Territory management, Account management, Opportunity management

Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online lead capture, Campaign tracking, Lead assignment

Case management, Workflow automation, Activity scheduling, Analytics, Call center/CTI integration

SAP

Business ByDesign

INP

Sales, Marketing, Service

Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Pipeline management, Sales analytics, Account management, Opportunity management

Campaign management, Response tracking, Marketing analytics, Campaign tracking, Lead assignment, Target customer/group, Market segmentation

Case management, Customer activity management, Analytics, Customer data access

SugarCRM

Sugar CRM

6

Sales, Marketing, Service, Workflow

Lead management, Sales forecasting, Quotes, Account management, Opportunity management

Campaign management

Case management, Workflow automation

Zoho

Zoho CRM

INP

Sales, Marketing, Service, Reporting, Inventory management

Contact management, Lead management, Sales forecasting, Quotes, Account management

Campaign design, Campaign management, Response tracking, Online lead capture, Online forms capabilities, Campaign ROI, Lead assignment

Case management, Customer activity management, Customer data access

INP = Information not provided

Comparison Guide | SMB On-Demand CRM

Ziff Davis, Inc.

©2012

3

Enterprise On-Demand CRM Comparison Guide

January 2012

®
®
®
®

Overview

® ®
®
®

Vendor

Product

Target Environment(s)

Mid-market

Large Enterprise

Basic Pricing

How To Buy

Year Founded

Financials

Partner Eco System

Small Enterprise

Enterprise

Aplicor

Online CRM

No

Yes

Yes

From $89.00 per user/month

Direct, Resellers,

INP

Private

Global clients in over 60 countries; channel partners

VARs, Integrators

Avidian

Prophet CRM

Yes

Yes

Yes

$49.00 per user/month

Direct, Resellers

2002

Privately held

Customer base of 12,000+ companies worldwide

Technologies

OnDemand

Enterprise

 

Maximizer

Maximizer CRM

Yes

Yes

No

Contact vendor

Direct, Resellers,

1995

Privately held

Worldwide offices and business partners; 120,000+ global customers

Software

Live

VARs

Microsoft

Dynamics CRM

Yes

Yes

Yes

Starts at $44.00 per user/month; Enterprise agreement volume licensing available.

Direct, Resellers,

1975

NASDAQ: MSFT

Global partner network; Technology partners include majority of major hardware companies.

Online

VARs, Integrators

NetSuite

CRM+

Yes

Yes

Yes

$129.00 per user/month

Direct, Resellers,

1998

NYSE: N

Global partner network; over 10,000 organizations use their cloud application suite.

VARs, Integrators

Oracle

CRM on

Yes

Yes

Yes

$130 per month for single-user Enterprise edition; starts at $75 per user per month for multiple users.

Direct, Resellers,

1982

NASDAQ: ORCL

345,000+ customers and partners worldwide.

Demand

VARs, Integrators

RightNow

RightNow CX

No

No

Yes

$110 per user/month

Direct, Resellers,

1997

NASDAQ: RNOW

2,000 global customers

Technologies

VARs, Integrators

Sage Software

SageCRM.com

Yes

Yes

Yes

Starts at $69.00 per user/month

Direct

1982

Parent: Sage Group plc

28,000 global business partners; over 6.3 million users worldwide

SalesBoom

On Demand

Yes

Yes

No

$95.00 per user/month

Direct, Resellers,

2002

Private

Over 95,000 subscribers and 5,800 customers in over 158 countries.

CRM Enterprise

VARs, Integrators

Edition

 

SalesForce

SalesForce

Yes

Yes

Yes

Enterprise $125.00 per user/month; unlimited $250.00 per user/month; Integrated service features priced separately.

Direct

1999

NYSE: CRM

100,000+ global customers

Enterprise

Edition

SAP

Business

Yes

Yes

No

$149.00 per user per month; minimum 10 users

Direct, Resellers,

1972

NYSE: SAP

1,200 global channel partners; 2,400 global business partners

ByDesign

VARs, Integrators

SugarCRM

Sugar CRM

Yes

Yes

Yes

Sugar Corporate $540 per user/Year; Sugar Enterprise $720 per user/YEAR; Sugar Ultimate $1,200 per user/YEAR

Direct, Resellers,

2004

Privately held

Over 7,000 global customers; Global partner network

VARs, Integrators

Zoho

Zoho CRM

Yes

Yes

No

$25.00 per user/month for Enterprise Edition

Direct, Resellers,

1996

Privately held

40,000 customers worldwide

VARs, Integrators

INP = Information not provided

Comparison Guide | Enterprise On-Demand CRM

Ziff Davis, Inc.

©2012

2

Features

® ®
®
®

Vendor

Product

Current Version

Sales Functions

Marketing Functions

Customer Service/Support Functions

Aplicor

Online CRM

7.0

Contact management, Lead management, Sales forecasting, Sales analytics, Account management, Opportunity management

Campaign management, Response tracking, Campaign ROI

Customer data access

Avidian

Prophet CRM

INP

Contact management, Lead management, Quotes

Campaign management, Email marketing, Marketing reporting

Customer activity management

Technologies

OnDemand

Enterprise

Maximizer

Maximizer CRM Live

2011

Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Sales analytics, Territory management, Account management, Opportunity management, Sales collaboration

Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online forms capabilities, Campaign ROI, Market segmentation

Case management, Workflow automation, Analytics, Reporting

Software

Microsoft

Dynamics CRM

2011

Quotes, Pipeline management, Sales analytics, Territory management, Account management

Campaign management, Email marketing, Response tracking, Marketing reporting, Campaign tracking, Target customer/group

Case management, Customer activity management, Activity scheduling

Online

NetSuite

CRM+

INP

Lead management, Sales forecasting, Quotes, Territory management

Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online forms capabilities, Lead assignment, Target customer/group

INP

Oracle

CRM on Demand

19

Contact management, Lead management, Sales forecasting, Sales analytics, Account management, Opportunity management, Sales collaboration

Campaign management, Email marketing, Response tracking, Lead assignment

Warranty management, Service management, Call center/CTI integration

RightNow

RightNow CX

INP

Contact management, Sales analytics, Account management, Opportunity management

Email marketing, Response tracking, Campaign ROI, Campaign tracking, Outbound call management

Analytics, Reporting, Customer data access

Technologies

Sage

SageCRM.com

7.0

Sales forecasting, Quotes, Sales analytics, Territory management, Account management

Campaign management, Email marketing, Campaign tracking, Outbound call management

Case management, Service management, Analytics, Reporting, Customer data access

Software

SalesBoom

On Demand CRM Enterprise Edition

8

Contact management, Lead management, Sales forecasting, Quotes, Revenue forecasts, Account management, Commission management, Opportunity management

Campaign management, Email marketing, Event management, Response tracking

Case management, Workflow automation, Service management, Activity scheduling, Analytics, Reporting, Call center/CTI integration

SalesForce

Salesforce

INP

Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Sales analytics, Territory management, Account management, Opportunity management

Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online lead capture, Campaign tracking, Lead assignment

Case management, Workflow automation, Activity scheduling, Analytics, Call center/ CTI integration

Enterprise Edition

INP = Information not provided

Comparison Guide | Enterprise On-Demand CRM

Ziff Davis, Inc.

©2012

3

Features

® ®
®
®

Vendor

Product

Current Version

Sales Functions

Marketing Functions

Customer Service/Support Functions

SAP

Business

INP

Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Pipeline management, Sales analytics, Account management, Opportunity management

Campaign management, Response tracking, Marketing analytics, Campaign tracking, Lead assignment, Target customer/group, Market segmentation

Case management, Customer activity management, Analytics, Customer data access

ByDesign

SugarCRM

Sugar Enterprise/

6

Lead management, Sales forecasting, Quotes, Account management, Opportunity management

Campaign management

Case management, Workflow automation

Ultimate

Zoho

Zoho CRM

INP

Contact management, Lead management, Sales forecasting, Quotes, Account management

Campaign design, Campaign management, Response tracking, Online lead capture, Online forms capabilities, Campaign ROI, Lead assignment

Case management, Customer activity management, Customer data access

INP = Information not provided

About Ziff Davis

Ziff Davis, Inc. is a leading digital media company specializing in the technology market, reaching over 40 million highly engaged in-market buyers and influencers every month. Ziff Davis sites, which feature trusted and comprehensive evaluations of the newest, hottest products, and the most advanced ad targeting platform. Ziff Davis B2B Focus, Inc. is a leading provider of online research to enterprise buyers and high-quality leads to IT vendors. More information on Ziff Davis can be found at ziffdavis.com.

Comparison Guide | On-Premise Web Conferencing Comparison Guide | v01262012

Ziff Davis, Inc.

©2012

4