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January 14, 2008

By: Jennifer J. Hunt

Ever since Ontario Plastics Inc. opened its doors in 1946, the company has
strived for continuous quality improvements and to constantly exceed their
customer’s expectations. In order to achieve these goals, Ontario Plastics
Inc. has briefly ceased production through the 2007 holidays, for a major
operations upgrade as well as the implementation of the company’s new
Enterprise Resource Planning (ERP) software system, IQMS.

To thoroughly revamp and organize in-house operations it was necessary to


momentarily suspend production. The entire upgrade has been seen as an
end to the 2007 year, giving the company the chance to begin the new 2008
year with a new look and a new feel. The team as a whole has worked
together to generate greater efficiencies and innovate ideas on how to further
improve the company.

Back in June of 2002, Ontario Plastics Inc. (OPI) became the first injection
molder in the Rochester area to be recognized as an official certified supplier
to Eastman Kodak. OPI received the preferred supplier status for
consistently meeting Kodak’s rigorous quality and delivery standards.
Recently, OPI has once again demonstrated the same level of commitment
for another customer, Dynalab Corporation-Barlow Scientific Laboratory
Group US, by exceeding the company’s delivery standards.

Being identified as one of Dynalab’s 2007 top vendors, OPI’s Production


Manager, Don Taylor, credits the success to, “our people.” Through his
experience Don understands that each aspect of the business must flow in
the same direction, and that OPI’s consistency from employee to employee
allows the team to achieve success.

Also, the company is also working on


integrating the Japanese philosophy of the 5
S’s: Simplify, Straighten, Scrub, Stabilize and
Sustain; in its operations to enhance efficiency
and eliminate waste. Don feels once the 5 S
system is in place OPI can provide superior
Left- Don Taylor, Right-Jim Beifus
service all of their customers because of saved time and effort from better
overall in-house organization.

The end-of-the-year shutdown allowed OPI to “do things the modern day
way, and pull OPI out of the past,” said Jim Beifus, OPI’s Operations
Manager. “Not only did the shutdown allow OPI to improve our efficiencies
and our inefficiencies, but also the implementation of IQMS will allow OPI
to serve its customers better through quicker delivery and overall a more
cost competitive edge.”

Prior to the end of the year, OPI has also recently


dedicated an experienced employee, Catrina Holbrook,
entirely to customer service. This change will allow
OPI to focus on satisfying customer needs, and to
maintain a close personal relationship with all of their
customers. Having a committed, enthusiastic customer
service representative will positively impact the
company’s bottom-line, allowing OPI to provide 100%
Catrina Holbrook
customer satisfaction, all the time, every time.

Overall, the changes that have been occurring at OPI offer opportunity for
growth and expansion. Whether the company is working on organizing in-
house tooling or taking a physical inventory, OPI is constantly striving to
improve production and operations management to consistently WOW the
customers and WOW each other.

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