Dear Concern, We are doing the course, Consumer Behavior, as part of our BBA program.

As requirements of the course we need to conduct a survey of consumer behavior on Google Chrome and recommend some suggestions. We ensure you that all the data provided by you will be held confidential and will not be used other than academic purpose. We wish all your cooperation to conduct the survey by rendering your unbiased opinion and thus helping to survey our academic purpose. 1. Gender O Male 2. Age O 16-25 years 3. Education O SSC/Olevel O HSC/Alevel O Bachelors O Masters/MBA O Others ______________ 4. Occupation O Student O Service Holder O Business Man O Others ___________________ O Female

O 26-35 years

O 36-45 years

O 46-55 years

O 56 and above

5. Are you an internet user? O Yes I Am O No I Dont Use Internet

6. If yes, describe your usage? O I am a Power User O Average User O Minimum Usage

7. Do you surf around the World Wide Web? O Yes, Regularly O Yes, Only When Needed O I Dont Use Internet O I Use Internet Only For Emails (MS Outlook) 8. Approximate percentage of your web surfing activities on your daily internet usage? O more than 75% O 50 - 75% O 25 - 50 % O less than 25%

9. Which web browser do you prefer the most? O Mozilla Firefox O Opera O Google Chrome O Internet Explorer O Apple Safari O Others ___________________ (Please Specify)

10. Rank your favorite web browser according to your preference using the scale 1 to 5, where 5 = most preferred and 1= least preferred: O Mozilla Firefox O Google Chrome O Internet Explorer O Apple Safari O Opera _____ _____ _____ _____ _____

11. Have you ever used the web browser Google Chrome? O Yes O No

12. If yes, where did you use that? O On Desktop O On Laptop O On Mobile/Tablet Device O All of Them

13. If you use more than one PC platform, do you use the same browser on each platform? O Yes O No

14. Do you use internet on your mobile phone? O Yes I Do O No I Dont

15. If yes, which web browser do you use for web surfing on your mobile? O Mozilla Firefox O Mobile Built-in Browser O Google Chrome O Opera O Others _______________ (Please Specify)

16. How did you come to know about Google Chrome? O Google Services O Friends O Online Ad O Newspapers O Tech Magazines O Relatives O Associates O Others ______________ (Please Specify)

17. What comes in your mind when you hear the word Google Chrome? O Lighting Fast (Speed) O Extensibility (Addons) O Simplicity (User Friendly) O Privacy and Security O High Performance O Others __________________

18. Whose influence was there while choosing your preferred web browser? O Own O Friend O Family O Online Reviews O Others ___________________

19. Which features are most important to you in a browser? (you may select multiples) O Lighting Fast (Speed) O Extensibility (Addons) O Simplicity (User Friendly) O Privacy and Security O High Performance O Others __________________

20. Place () your belief of different attributes of Google Chrome in the 5 spaces below: Low Speed ___(1)___ ___(2)___ ___(3)___ ___(4)___ ___(5)___ High Speed High Performance High User Friendliness High Extensibility High Privacy and Security

Low Performance ___(1)___ ___(2)___ ___(3)___ ___(4)___ ___(5)___ Low User Friendliness ___(1)___ ___(2)___ ___(3)___ ___(4)___ ___(5)___

Low Extensibility ___(1)___ ___(2)___ ___(3)___ ___(4)___ ___(5)___ Low Privacy and Security ___(1)___ ___(2)___ ___(3)___ ___(4)___ ___(5)___

21. Place () your belief of different attributes of Mozilla Firefox in the 5 spaces below: Low Speed ___(1)___ ___(2)___ ___(3)___ ___(4)___ ___(5)___ High Speed High Performance High User Friendliness High Extensibility High Privacy and Security

Low Performance ___(1)___ ___(2)___ ___(3)___ ___(4)___ ___(5)___ Low User Friendliness ___(1)___ ___(2)___ ___(3)___ ___(4)___ ___(5)___

Low Extensibility ___(1)___ ___(2)___ ___(3)___ ___(4)___ ___(5)___ Low Privacy and Security ___(1)___ ___(2)___ ___(3)___ ___(4)___ ___(5)___

22. Place () your belief of different attributes of Ideal Web Browser in the 5 spaces below: Low Speed ___(1)___ ___(2)___ ___(3)___ ___(4)___ ___(5)___ High Speed High Performance High User Friendliness High Extensibility High Privacy and Security

Low Performance ___(1)___ ___(2)___ ___(3)___ ___(4)___ ___(5)___ Low User Friendliness ___(1)___ ___(2)___ ___(3)___ ___(4)___ ___(5)___

Low Extensibility ___(1)___ ___(2)___ ___(3)___ ___(4)___ ___(5)___ Low Privacy and Security ___(1)___ ___(2)___ ___(3)___ ___(4)___ ___(5)___

23. Place your level of argument with the statement below by placing a () mark: Strongly Disagree (1) Disagree (2) Neutral (3) Agree (4) Strongly Agree (5)

Arguments Google Chrome is lighting fast I am satisfied with the overall performance of Google Chrome The user-friendliness of Google Chrome is superior Privacy and security is an

important feature for a browser I like Google Chrome 24. The last web browser that I used to surf the web was ___________________________. 25. I usually surf the web using _________________________ web browser. 26. What is the likelihood that you will surf the web using Google Chrome the next time? O Definitely will O Probably will not O Probably will O Definitely will not O May or may not

27. How do you describe yourself? Place a () mark below, where you stand: Rugged Excitable Dominating Youthful Organized Rational ___(1)___ ___(2)___ ___(3)___ ___(4)___ ___(5)___ ___(1)___ ___(2)___ ___(3)___ ___(4)___ ___(5)___ ___(1)___ ___(2)___ ___(3)___ ___(4)___ ___(5)___ ___(1)___ ___(2)___ ___(3)___ ___(4)___ ___(5)___ ___(1)___ ___(2)___ ___(3)___ ___(4)___ ___(5)___ ___(1)___ ___(2)___ ___(3)___ ___(4)___ ___(5)___ Delicate Calm Submissive Adult Unorganized Emotional

Thank You!