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Sarah Arvin

1403 A Airline Drive

College Station, TX 77845




Work Experience
01/2009 to 04/2009 West Corporation, 3101 E University Drive, College Station, TX
Job Title: Technical Support Phone Agent
Present a good image of the company by applying appropriate work ethics to interact
with customers on the phone
To receive inbound phone calls from customers having technical difficulties with their
satellite services.
To assist customers in troubleshooting, resolving technical issues, setting up trouble call
and installation appointments for new and existing customers.

05/2008 to 12/2009. Lear Siegler Services, Inc. , Ft. Riley, KS Job Title: Warehouse
Specialist / Computer Operator

To perform a variety of warehousing duties such as: receiving, sorting, and tagging
general order merchandise and supplies.
To organize military materials and conduct inventories inside and outside by operating a
6K forklift

To verify materials against receiving documents, and to note discrepancies and obvious

To assist in detailed inventory evaluation of merchandise and supplies

04/2007 to 05/2008 Contract Services, Inc., Ft. Riley, KS Job Title: Supply Clerk

To receive and maintain military materials, vehicle parts, and supplies.

on hand in a clean and orderly manner.
To distribute vehicle parts to mechanics according to work order & job type
To organize military materials and conduct inventories inside and outside by operating a
6K forklift
To pick-up and make deliveries of supplies and paperwork in a government vehicle.

Maintained inventory of supplies on hand using Excel spreadsheets.

Set up and labeled locations for incoming military materials and supplies.

Use of Government programs for obtaining proper recoverable codes and NSN’s for
military materials and supplies.

06/2006 to 02/2007 Empire Today, Junction City, KS Job Title: Phone Agent

Initiate the sale process by setting up free in-home estimate appointments for customers

Present a good image of the company by applying appropriate work ethics to interact
with customers on the phone

Market home furnishing and home improvement products by informing customers about
product lines, complementary products and special offers

Keeping the spirit of the team high by suggesting and participating in team activities

Assisting in new hire training by providing coaching and phone assistance.

02/2006 to 06/2006 AAFES, Ft. Riley, KS Job Title: Retail Store Associate

Greeted and assisted customers with their product needs

Operated cash register, gave correct change to customers and bagged purchased items

Followed store schematics to provide the perfect presentation of products on display


Ensured customers were well attended to by maintaining stock levels at predetermined


Assisted in inventory control by preparing for and participating in annual stock-taking

Enhanced work environment by keeping work area tidy

Contributed to the achieving the ultimate goal of the company by performing duties
assigned by management from time to time.

03/2005 to 06/2005 Howard Johnson, Killeen, TX Job Title: Front Desk Clerk
Made reservations for hotel guests over the phone and when they came in person

Provided information about the different rooms and different services the company

Assisted supervisor in achieving daily goals by performing specific different tasks

assigned daily

Presented a good first impression of the company to customers by keeping front desk
clean and helping customers beyond their expectations.


Junction City High School Graduated 2001


Extensive experience with Microsoft applications like Word, Excel and Outlook

Worked extensively with Windows 2000, Windows XP, and Windows Vista

Knowledgeable in call center software like Siebel

Great interpersonal skills

Very good verbal and communication skills

Excellent mathematical and analytic abilities

High ability to work effectively and efficiently with or without supervision

Able to work under pressure

Effective problem solver

Type 40 wpm

Able to life up to 50 lbs

Licensed and trained to operate forklift up to 6K

Knowledgeable and experienced in military computer software like Fed-Log, SARSS,