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On
Consumers Buying Behavior
By Aurangzaib, Jun 28, 2007
Abstract:
Purpose – The purpose of this research is to understand colour strategy. Colour strategy
has become part of today’s marketing life. Trends for each year are no longer only
predicted by the fashion industry. Moreover, the psychological value of colour is in
marketing more important than in the fashion industry. Some colour associations and
reactions can be very dangerous for your product. Be aware however, not to lose track of
the origin of a product. On top, some colours can never work for a certain product
whereas they will be perfect for another one.
Introduction
If a marketer can identify consumer buying behavior, He or She will be in a better
position to target products and services at them. Buying behavior is focused upon the
needs of individuals, groups and organization.
The processes of decision and acts of final household consumers related with evaluating,
purchasing, consuming, and discarding products for personal consumption
Literature Review
According to Brown,(2005) “Buying decisions involve many factors that most consumers
are not even aware of them. In every purchase five steps are involved: need recognition,
information search, evaluation of alternatives, purchase decision, and finally post
purchase behavior. Even the simplest purchases can include any or all of these steps”.
Armstorng et al (2005) suggest that “personal, psychological, and social issues are other
variable influenced purchases”. Demographics normally play a major role in the buying
process, since social, religious, and economic factors all influence a person’s thought
processes. (O’Brien).
‘Color’ is one of the important attributes which acts as a driving force in cosmetics use
from a cross-cultural perspective. Use of color cosmetics (right color) satisfies the need to
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look young which leads to confidence for the consumer in an individualistic society. Use
of color cosmetics involves PDI (power distance), UAI (uncertainty avoidance) and IDV.
Mooij further suggested that together with national wealth Hofstede’s cultural dimensions
can explain more than half of the differences in consumption and consumer behavior.
By Spear, “Study of behavior of consumer’s goods and services regarding their buying
patterns and reactions to advertising and marketing”.
Consumer psychology seeks to explain human, or consumer behavior, in two basic ways:
what the consumer wants and what the consumer needs.
According to Krigjsman, “Culture is the set of basic value, perception, wants and
behaviors learned by a member of society from family and other institution”. According
to Pervin, “The body of work considers the role of culture and its impact on consumer
behavior”. The study attempts to provide an in-depth analysis into the way cultural
factors influence consumer’s decision-making processes.
Hofsteede (1980) defines culture as the “interactive aggregate of common characteristics
that influence a group’s response to its environment.”
Social Class Almost every society has some form of social class structure. Social
classes are society's relatively permanent and ordered divisions whose members share
similar values, interest, and behaviors
Personal Factor A consumer's decision also are influenced by personal characteristics
such as the consumer's age and life cycle stage, occupation, economic situation, lifestyle,
personality and self concept:
Psychological Factor A consumer's buying choices are further influenced by four major
psychological factors: Motivation, Perception, Learning, Beliefs and Attitudes”
Schutte and Ciarlante (1998) suggest that “Consumers form an ‘attitude’ towards the
advertising of a product as well as in the act of buying the product”.
Solomon (1996) says “According to ABC attitude is divided into three components
Affect, Behaviors, and Cognition.
It is commonly accepted that occupation, age, and gender influence car-buying attitudes.
This study uses the Wheel of Consumer Analysis Model to explain how cultural
differences between U.S. and Chinese consumers affect car buying decisions.
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The Wheel of Consumer Analysis consists of three elements (a) environment, (b)
behavior, and (c) affect/cognition, and is a useful model for explaining buyer behavior in
general, and car buying behavior in particular.
Methodology:
Following are the research methods which we will apply in our research process,
• Face to face interviews
• Questionnaire
Research Design
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All Data will be collected via survey forms and consumers which use and
purchases product on the bases of its colours and package, some data will collect
on internet and different web sits.
Procedures:
Survey forms will be utilized to capture the consumer psyche and behavior, when
they select different products. Statistical data on psychological impact,
environmental impact, fashion impact and locating impact will be gathered to
support the results.
Surveys and interviews
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Open – ended interviews
"Open-ended interviews" permit the respondent (interviewee) to provide
additional information, ask broad questions without a fixed set of answers, and
explore paths of questioning which may occur to the interviewer spontaneously
during the interview. An open-ended approach allows for an exploratory approach
to uncover unexpected information, used especially when the exact issues of
interest haven't been identified yet.
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Spending 280 1 4 3.45 .911
Profession 280 1 4 2.22 .807
Gender 280 1 2 1.42 .495
Age 280 1 6 3.92 1.540
Location 280 1 2 1.43 .496
Valid N (listwise) 280
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Descriptives
Statistic Std. Error
Market Visit in Month Mean 2.59 .059
95% Confidence Lower Bound 2.47
Interval for Mean Upper Bound
2.70
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Relation b\w color & Mean 1.36 .029
brand 95% Confidence Lower Bound 1.30
Interval for Mean Upper Bound
1.42
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Design of Product Mean 4.00 .047
95% Confidence Lower Bound 3.91
Interval for Mean Upper Bound
4.10
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Attitude Mean 3.69 .056
95% Confidence Lower Bound 3.58
Interval for Mean Upper Bound
3.80
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Fashion Mean 3.72 .058
95% Confidence Lower Bound 3.61
Interval for Mean Upper Bound
3.84
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Black Mean 3.97 .066
95% Confidence Lower Bound 3.84
Interval for Mean Upper Bound
4.10
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Blue Mean 3.70 .066
95% Confidence Lower Bound 3.57
Interval for Mean Upper Bound
3.83
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Dark Colors Mean 3.32 .058
95% Confidence Lower Bound 3.21
Interval for Mean Upper Bound
3.43
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Light Colors Mean 3.40 .063
95% Confidence Lower Bound 3.28
Interval for Mean Upper Bound
3.52
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Spending Mean 3.45 .054
95% Confidence Lower Bound 3.35
Interval for Mean Upper Bound
3.56
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Age Mean 3.93 .092
95% Confidence Lower Bound 3.74
Interval for Mean Upper Bound
4.11
Communalities
Initial Extraction
Market Visit in Month 1.000 .658
Brand Conscious 1.000 .728
Attractiv thing in shop 1.000 .623
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Relation b\w color &
brand 1.000 .567
Quality of Product 1.000 .665
Colors of Product 1.000 .652
Design of Product 1.000 .632
Price of Product 1.000 .582
Trends 1.000 .507
Attitude 1.000 .765
Emotion 1.000 .697
Personality 1.000 .573
Fashion 1.000 .632
Product 1.000 .538
Red 1.000 .538
Black 1.000 .607
Green 1.000 .633
White 1.000 .467
Blue 1.000 .551
Orange 1.000 .809
Yellow 1.000 .739
Dark Colors 1.000 .704
Light Colors 1.000 .702
Bright Colors 1.000 .535
Light Colors 1.000 .738
Dark Bright Colors 1.000 .626
Income 1.000 .829
Spending 1.000 .516
Profession 1.000 .808
Gender 1.000 .715
Age 1.000 .755
Location 1.000 .621
Extraction Method: Principal Component Analysis.
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11 1.019 3.186 64.720 1.019 3.186 64.720 1.240 3.875 64.720
12 .938 2.931 67.651
13 .915 2.859 70.510
14 .853 2.665 73.176
15 .837 2.615 75.790
16 .791 2.470 78.261
17 .775 2.423 80.683
18 .707 2.211 82.894
19 .654 2.043 84.937
20 .567 1.773 86.710
21 .540 1.689 88.399
22 .514 1.607 90.005
23 .467 1.459 91.464
24 .426 1.331 92.795
25 .401 1.253 94.048
26 .370 1.156 95.205
27 .350 1.094 96.298
28 .334 1.043 97.341
29 .266 .832 98.173
30 .233 .727 98.900
31 .203 .634 99.534
32 .149 .466 100.000
Extraction Method: Principal Component Analysis.
Scree Plot
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Component Number
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Market Visit in -.22
.233 .163 .076 -.060 .012 -.199 .074 -.389 .568 -.021
Month 0
Brand Conscious -.23
-.100 .052 .215 -.017 .454 .319 .074 .330 .155 .408
5
Attractive thing in
.067 -.298 .203 .456 .163 .145 -.412 -.110 .217 -.066 -.011
shop
Relation b\w color -.10
& brand -.018 .150 .424 .162 .369 -.207 .103 -.167 .186 .275
1
Quality of Product .469 .166 -.080 .032 -.075 -.018 -.392 -.347 -.064 .237 .265
Colors of Product .017 .377 -.251 -.217 .009 .040 -.235 -.475 .178 .279 -.089
Design of Product .298 .035 .295 .194 .012 -.421 -.074 .475 -.046 .073 .018
Price of Product .240 .099 .491 .106 -.209 -.026 .013 .447 .065 .115 -.018
Trends -.05
.430 .137 .090 .153 .208 .298 .071 -.012 .338 -.128
7
Attitude -.01
.343 -.180 -.284 -.210 .344 -.422 .406 .014 -.162 .043
5
Emotion -.17
.557 -.229 -.191 -.295 .293 -.232 .130 -.052 -.084 .123
3
Personality .524 .250 -.095 .358 -.087 -.185 -.041 .105 -.113 -.089 .153
Fashion .291 .296 -.065 .297 .200 -.233 .411 -.165 -.239 .123 .065
Product .448 .159 .065 .121 .070 .240 .145 .049 -.144 -.429 -.039
Red .389 .248 .332 -.089 -.088 .141 .068 -.301 -.086 -.230 .152
Black .161 .510 -.535 -.013 .034 -.054 -.067 .159 -.029 .016 .013
Green .026 .417 .090 -.154 -.092 -.152 .092 -.026 -.504 -.166 .323
White .237 .477 -.193 -.098 -.231 -.087 .159 -.033 .134 -.052 -.169
Blue .199 .370 -.039 -.179 -.003 -.354 .053 .007 .394 .230 .069
Orange .065 -.011 .693 -.546 -.066 .000 -.014 -.137 -.046 .002 .041
Yellow .044 .079 .707 -.464 .039 .051 -.062 -.001 .043 .064 -.050
Dark Colors .258 .214 .108 .299 -.606 .149 .178 .013 .132 .095 -.210
Light Colors .444 .185 .206 .280 -.398 .275 .155 -.235 .098 .002 -.164
Bright Colors .432 .273 .147 .142 .408 .142 -.083 -.127 .112 -.104 .012
Light Colors .340 .413 .097 -.021 .643 .087 -.079 .039 .082 -.071 -.033
Dark Bright
.180 .341 -.041 -.147 .409 .257 .048 .238 -.002 .071 -.396
Colors
Income -.72
.401 .141 .143 -.040 -.144 .055 -.114 .115 -.202 .053
9
Spending -.38
.479 .243 .116 .063 -.079 .008 -.180 .059 -.060 .115
8
Profession -.65
.480 .185 .218 .023 -.105 -.028 .014 .188 -.131 .047
5
Gender .171 -.009 -.186 -.387 .120 .086 .397 .216 .270 .104 .438
Age -.68
.436 .129 .202 .074 -.117 -.032 .056 .036 -.089 -.100
1
Location -.42
-.053 -.118 -.107 .060 .348 .318 -.095 -.387 .055 -.142
9
Extraction Method: Principal Component Analysis.
11 components extracted.
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Component
1 2 3 4 5 6 7 8 9 10 11
Market Visit in
.138 -.098 .065 -.039 -.153 .075 .080 .133 .085 .738 -.137
Month
Brand Conscious .152 -.084 -.051 .157 -.319 -.129 -.024 -.104 -.145 .027 .720
Attractive thing in
.005 .092 -.029 .066 -.606 .127 -.126 .161 -.335 -.224 -.149
shop
Relation b\w color
& brand .078 .096 -.106 .014 -.665 .052 .063 .028 .048 .258 .145
Quality of Product -.254 .063 -.025 .121 -.119 .062 .058 .713 .208 .043 -.081
Colors of Product .101 .132 -.011 .045 .261 -.345 .122 .616 -.120 .142 -.075
Design of Product -.064 .062 .021 -.025 .012 .764 -.094 -.085 .074 .087 -.103
Price of Product -.024 .040 .272 .292 -.058 .595 .087 -.162 -.017 .156 .075
Trends .224 .348 .018 .215 .097 -.040 -.052 -.072 .006 .475 .212
Attitude -.001 .082 .003 -.012 .023 .052 .869 .006 .007 .000 -.004
Emotion .246 -.003 -.083 .112 .114 -.140 .720 .127 .186 .113 .055
Personality -.140 .170 -.330 .262 -.012 .421 -.010 .189 .347 -.088 -.073
Fashion .020 .278 -.282 .156 .158 .082 -.450 .080 .418 .181 .048
Product -.176 .412 -.033 .315 -.075 .035 .071 -.191 .328 -.279 -.050
Red -.045 .219 .344 .351 -.028 -.034 -.016 .185 .410 -.203 .005
Black .019 .252 -.479 -.024 .336 .042 .351 .195 .168 .096 .008
Green .151 -.011 .094 -.048 .117 .040 .128 .025 .744 .101 -.047
White .064 .149 -.127 .337 .505 .031 .162 .132 .103 -.026 -.018
Blue .115 .123 .026 .010 .491 .291 -.029 .388 -.078 .023 .196
Orange -.023 -.015 .885 -.005 .070 .034 -.018 .034 .132 .006 -.014
Yellow .049 .136 .832 -.003 .042 .121 .038 -.001 -.006 .090 -.002
Dark Colors -.007 -.131 -.064 .794 .103 .162 .070 -.004 -.045 .094 .006
Light Colors -.108 .098 .061 .808 -.036 .016 -.057 .121 .052 -.037 -.015
Bright Colors -.032 .636 .037 .121 -.135 .090 -.079 .231 .085 -.142 .006
Light Colors .039 .821 .043 -.126 .002 .112 .004 .155 .080 -.028 .024
Dark Bright
-.072 .669 .005 -.004 .185 -.042 .182 -.165 -.134 .238 -.050
Colors
Income .883 -.141 .000 -.055 .034 -.123 .031 -.081 .038 -.014 -.004
Spending .674 .080 .104 .026 -.012 -.041 -.015 .121 .147 .072 .025
Profession .888 -.013 -.023 -.032 -.024 .024 .096 -.045 -.036 .047 .029
Gender -.235 .076 .034 -.183 .294 .018 .062 -.005 .084 -.085 .717
Age .819 .006 -.067 -.095 -.002 -.023 .083 -.146 -.045 .165 -.108
Location .067 -.064 -.016 -.062 -.042 -.577 -.009 -.395 .110 .322 .031
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.
A Rotation converged in 18 iterations.
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5 .038 .717 -.042 -.588 -.165 -.082 -.307 -.027 -.067 .011 .061
6 -.173 .267 .093 .339 -.452 -.499 .420 -.167 -.118 .104 .304
7 .010 .027 -.054 .251 .391 -.171 -.481 -.485 .216 .053 .484
8 -.103 .058 -.135 -.182 .024 .616 .428 -.543 -.111 .170 .189
9 .212 .082 .036 .138 .189 .149 .002 .246 -.677 -.416 .421
10 -.10
-.174 .013 -.015 .031 .071 -.181 .354 -.277 .815 .228
8
11 -.23
.045 -.011 -.254 -.306 .142 .065 .322 .487 -.162 .628
2
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.
Reliability
Case Processing Summary
N %
Cases Valid 280 100.0
Excluded
0 .0
(a)
Total 280 100.0
List wise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's
Alpha Based
on
Cronbach's Standardized
Alpha Items N of Items
.727 .713 43
Cross tabs
Case Processing Summary
Cases
Valid Missing Total
N Percent N Percent N Percent
Age * Personality 280 100.0% 0 .0% 280 100.0%
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Personality
Not At All Total
Important Unimportant Normal Important Very Important
Age Less then
0 0 2 1 8 11
18
19 to 24 3 1 9 20 27 60
25 to 30 1 4 4 24 13 46
31 to 35 0 9 4 15 7 35
36 to 40 2 13 16 28 19 78
More then
0 4 11 23 12 50
41
Total 6 31 46 111 86 280
Chi-Square Tests
Asymp. Sig.
Value df (2-sided)
Pearson Chi-Square 43.460(a) 20 .002
Likelihood Ratio 46.063 20 .001
Linear-by-Linear
8.007 1 .005
Association
N of Valid Cases
280
11 cells (36.7%) have expected count less than 5. The minimum expected count is .24.
Symmetric Measures
Asymp.
Std. Approx.
Value Error(a) T(b) Approx. Sig.
Interval by Interval Pearson's R -.169 .057 -2.866 .004(c)
Ordinal by Ordinal Spearman
-.186 .058 -3.160 .002(c)
Correlation
N of Valid Cases 280
a Not assuming the null hypothesis.
b Using the asymptotic standard error assuming the null hypothesis.
c Based on normal approximation.
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Reference:
Jane Spear “Consumer Psychology – What the consumer wants, consumer psychologists
know”
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Johnson, Chang, (Nova Southeastern University) “A COMPARISON OF CAR BUYING
BEHAVIOR BETWEEN AMERICAN AND CHINESE PEOPLE LIVING IN NORTH
AMERICA: AN EXPLORATORY STUDY
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