Académique Documents
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1 Jari Kuusisto
Services are now recognised
Sources:
OECD, 2005, Growth in Services Fostering Employment, Productivity and
Innovation
2 ©Jari Kuusisto European Commission, 2008, Towards a European strategy in support of
innovation in services: Challenges and key issues for future action.
Research funding in Finland
• Funding of Service Science related projects
Universi9es, Polytechnics and
Public Research Ins9tutes
Research performers
Businesses and Private Research Ins9tutes
3 ©Jari Kuusisto
Research funding in Finland
• Funding of Service Science related projects
Ministries
Funding agencies
Research performers
4 ©Jari Kuusisto
There is a pressure to develop services
• Smile curve drives businesses
• Intangible parts of the value chain are increasingly important revenue generators
for manufacturing industries
Rate of
return The value of manufactured
products is increasingly based
on intangibles
After-sale
R&D Production Sales services
6 ©Jari Kuusisto
Service science is picking up in Finland
• Several positive developments over the last two years
time
7 ©Jari Kuusisto
Starting point - Finland
8 ©Jari Kuusisto
Structural changes supporting SSME
9 ©Jari Kuusisto
Some operational activities
10 ©Jari Kuusisto
Some operational activities II
• Service factory is operating within the Aalto university
• Combines technology, business and design elements
• Mission
• To be at the forefront in developing the 21st Century human centred
Service Society “Finland – Land of best service systems”
• Goals
• To lead scientific research in specific domains of digital services
• To provide strong service education program combining rigor &
relevance
• To create a broad research & development forum for service innovation
• Timing
• Service Factory is one of the leading global centres of expertise in 2015-
2020
11 ©Jari Kuusisto
Education – “Service Factory Masters”
12 ©Jari Kuusisto
Service science related challenges
13 ©Jari Kuusisto
Thank you for your attention!
jari.kuusisto@sci.fi
14 Jari Kuusisto