SSA Warehouse Management 4000

Labor Management User Guide

Copyright 2005 by SSA Global Technologies, Inc.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any way or by any means, including, without limitation, photocopying or recording, without the prior written consent of SSA Global Technologies, Inc.

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The material contained in this publication (including any supplementary information) constitutes and contains confidential and proprietary information of SSA Global Technologies, Inc. By gaining access to the attached, you acknowledge and agree that the material (including any modification, translation or adaptation of the material) and all copyright, trade secrets and all other right, title and interest therein, are the sole property of SSA Global Technologies, Inc., and that you shall not gain right, title or interest in the material (including any modification, translation or adaptation of the material) by virtue of your review thereof other than the non-exclusive right to use the material solely in connection with and the furtherance of your license and use of software made available to your company from SSA Global Technologies, Inc., pursuant to a separate agreement (Purpose). In addition, by accessing the enclosed material, you acknowledge and agree that you are required to maintain such material in strict confidence and that your use of such material is limited to the Purpose described above. Although SSA Global Technologies, Inc., has taken due care to ensure that the material included in this publication is accurate and complete, SSA Global Technologies, Inc., cannot warrant that the information contained in this publication is complete, does not contain typographical or other errors, or will meet your specific requirements. As such, SSA Global Technologies, Inc., does not assume and hereby disclaims all liability, consequential or otherwise, for any loss or damage to any person or entity which is caused by or relates to errors or omissions in this publication (including any supplementary information), whether such errors or omissions result from negligence, accident or any other cause.

Trademark Acknowledgements
SSA WAREHOUSE MANAGEMENT 4000 is a Registered Trademark of SSA Global Technologies, Inc., in the United States and/or other countries. All other company, product, trade or service names referenced may be registered trademarks or trademarks of their respective owners.

Publication Information
Release: SSA Warehouse Management 4000 Version 3.10 Publication Date: July 2005

Table of Contents

Chapter 1 Overview........................................................................................................................ 1-1 Locating Labor management features........................................................................................ 1-2 Labor menu tree................................................................................................................... 1-2 Opening a Labor feature screen .................................................................................... 1-2 Enabling MONITORLABOR ................................................................................................. 1-2 Activating the Labor monitor .......................................................................................... 1-3 Locating other Labor options................................................................................................ 1-4 Planned Assignments overview ................................................................................................. 1-5 Labor Monitoring overview ......................................................................................................... 1-6 Identifying Labor Monitoring users ....................................................................................... 1-6 Chapter 2 Managing Planned Assignments................................................................................. 2-1 Set Up for Planned Assignments ............................................................................................... 2-2 Selecting the Create Assignments option ............................................................................ 2-2 Activating the Zone Break option ......................................................................................... 2-2 Setting putaway zone rules .................................................................................................. 2-3 Shipment Order Maintenance screen ............................................................................ 2-5 Printing Labels by Assignment - Wave screen............................................................... 2-5 Storer screen ................................................................................................................. 2-5 Planned assignments................................................................................................................. 2-6 Viewing unassigned work .................................................................................................... 2-6 Assigning a planned assignment to an associate ................................................................ 2-7 Viewing assigned work ........................................................................................................ 2-7 Transferring assignments to a different associate................................................................ 2-8

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Table of Contents

Chapter 3 Monitoring Labor activity ............................................................................................. 3-1 User Activity In for Day and Out for Day ................................................................................. 3-2 Completing Assignments using the Workstation ........................................................................ 3-4 Creating indirect activity types ................................................................................................... 3-5 Deleting indirect activities .................................................................................................... 3-6 Entering indirect activities .......................................................................................................... 3-7 Assigning a User to a Group ...................................................................................................... 3-9 Viewing activity history ............................................................................................................. 3-10 Generating reports ................................................................................................................... 3-11 Generating an Associate Status Report............................................................................. 3-11 Generating an Open Planned Assignments Report ........................................................... 3-12 Generating a Completed Activity Summary Report............................................................ 3-12 Chapter 4 Using Labor Features on RF Devices ......................................................................... 4-1 Logging in for the day................................................................................................................. 4-2 Selecting options from the Labor menu...................................................................................... 4-3 Entering an indirect activity on an RF device ....................................................................... 4-3 Designating an assignment as complete ............................................................................. 4-4 Logging Out ......................................................................................................................... 4-5 Assignment picking using RF Task Manager ............................................................................. 4-7 Accepting and completing an assignment...................................................................... 4-7 Chapter 5 Using Voice with SSA WMS 4000 ................................................................................ 5-1 Setup for Voice Picking .............................................................................................................. 5-2 Voice Picking Setup Client Options................................................................................... 5-2 Voice Picking Setup Putaway Zone .................................................................................. 5-2 Voice Picking Setup Area ................................................................................................. 5-3 Activate the Labor monitor ................................................................................................... 5-5 Voice Picking - Task Manager User..................................................................................... 5-6 Voice Picking Generating Pick tasks................................................................................. 5-6

Table of Contents

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Table of Contents

Chapter 1 Overview

This chapter describes the Labor management features of the SSA Warehouse Management 4000 application. The new labor management functionality for SSA Warehouse Management 4000 consists of two separate components.

Planned Assignments allow picking tasks to be combined into logical groups (Assignments) for improved warehouse efficiencies. Labor Monitoring is the framework for collecting data about completed work units for each WMS user. Labor Monitoring information is presented on a set of screens and reports.

Warehouse customers can implement either one or both components. The chapter consists of the following topics:
Topic Page

Locating Labor management features Planned Assignments overview Labor Monitoring overview

1-2 1-5 1-6

1-2

Chapter 1 Overview

Locating Labor management features

The SSA Warehouse Management 4000 Labor management options, fields, and information appear on both the workstation and the RF device. This section describes how to locate Labor features on the Warehouse Management 4000 workstation. Refer to Chapter 4: Using Labor Features on RF Devices for information.
1 Save the changes by using Right-Mouse click and choosing Save or using CTRL-S to save.

Labor menu tree

The Labor module on WMS 4000 Workstation Explorer provides access to six Labor feature screens.

Figure 1-2: WMS 4000 Workstation Explorer expanded Labor module

Opening a Labor feature screen

To open a screen associated with items in the Labor module:
1 Double click Labor to expand the tree view. Supervisor and Users items are displayed. 2 Double-click either the Labor or Users option.

Refer to the appropriate sections of this user guide for more information about using specific Labor feature screens.

Enabling MONITORLABOR
When you click an item under Labor in the workstation Explorer, you may receive the following error message: User Error: 02:00349:Labor Monitoring has not been installed.

Locating Labor management features

1-3

If you receive this error that means that the MONITORLABOR option is not turned on in the System Settings screen. You must activate Labor monitoring.

Activating the Labor monitor

To activate Labor monitoring:
3 Navigate to System Administration Configure System Settings. The System Setting screen opens. 4 Scroll the Key column until you find the MONITORLABOR item. The description reads Enable Labor Monitoring.

Figure 1-1: System Settings - MONITORLABOR

5 Select the On option for MONITORLABOR.

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Chapter 1 Overview

Locating other Labor options

Some options integral to the use of Labor features are located on other screens, including the Putaway Zone screen, the Wave screen, the Orders screen, and the Control tab of the Storer screen. Refer to this and other WMS 4000 user guides for more information.

Figure 1-3: Assignment Rules tab of the Putaway Zone screen

Planned Assignments overview

1-5

Planned Assignments overview

The SSA Warehouse Management 4000 Planned Assignments feature automatically organizes picking tasks into logically organized groups. This feature is activated when the Create Planned Assignments option is selected in the Putaway Zone screen. Supervisors can assign each planned assignment to an associate at the warehouse in the Unassigned Work screen. Associates using RF devices will automatically receive assignments when they log in to Task Manager and have permission to perform picks or choose the option on RF to pick a specific assignment. The application tracks assignments through completion. Supervisors can manage unfinished assignments by transferring the remaining assignment to another user. Warehouses using paper-based picking can also take advantage of the Planned Assignments. Paper based assignments can be completed by RF Assisted Picking or by using the Complete Assignment functioneither on a workstation or RF device.

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Chapter 1 Overview

Labor Monitoring overview

The SSA Warehouse Management 4000 Labor Monitoring feature allows supervisors to monitor the activities of associates as they receive and carry out activity in the warehouse. In addition to tracking associate in and out time and attendance, the Labor Monitoring feature records time spent on planned assignments, dynamic activities, and indirect activities. The application records the completion of tasks throughout the day as associates work. Dynamic activities consist of all work done on RF devices other than Planned Assignments. This includes activities such as receipts, product putaway, moves, replenishments, and picks created in warehouses where planned assignments are not used. Supervisors create Indirect Activities to track meetings, lunch, breaks or other indirect activities that are needed by a warehouse. Supervisors can track the activities of the associates using the following Labor reports: Associate Status Open Planned Assignments Completed Activity Summary

Identifying Labor Monitoring users

Supervisors use the Labor Monitoring feature to:

Track associate working hours Track the rate at which planned assignments are being completed Track the amount of time associates spend on dynamic and indirect activities Search and review detail information about completed assignments Assigning Indirect Activities to associates.

Associates use the Labor Monitoring feature to do the following:

Log on and log off for the day Completing planned assignment Completing Dynamic activities Creating Indirect Activities.

Chapter 2 Managing Planned Assignments

Planned Assignments are created during the Allocation process for both paper-based picking and Task Manager picking. Using the Create Assignment option, you can group logistically efficient picking tasks during the allocation process. Each group of picking tasks is given an assignment number. Associates receive planned assignments when they log onto Task Manager with appropriate picking permissions, or when they choose to use the Assignment picking option by entering a specific task they choose to pick. As they complete assignments, the application tracks the picking activity. Supervisors can monitor picking activity and reassign tasks from incomplete assignments. The chapter consists of the following topics:
Topic Page

Set Up for Planned Assignments Selecting the Create Assignments option Activating the Zone Break option Setting putaway zone rules Planned assignments Viewing unassigned work Assigning a planned assignment to an associate Viewing assigned work Transferring assignments to a different associate

2-2 2-2 2-2 2-3 2-6 2-6 2-7 2-7 2-8

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Chapter 2 Managing Planned Assignments

Set Up for Planned Assignments

When you select the Create Assignments option on the Putaway Zone screen, the system creates assignments based on the rules on the Zone and Shipment Order.

Selecting the Create Assignments option

To set the Create Assignments option:
1 Do one of the following:

Navigate to Support Setup Putaway Zone. Navigate to Task Manager Setup Putaway Zone.

The Search tab of the Putaway Zone screen opens.

2 Right-click and select Apply Search from the context menu. The List tab opens. 3 Right-click a putaway zone on the list and Select Show Assignment Rules from the menu. The Assignment Rules tab opens.

Figure 2-1: Create Assignments option selected

4 Select the Create Assignments option. 5 Save the record.

Notes: You can create planned assignments only for piece and case picks. Pallet picks are not available for planned assignments.

Activating the Zone Break option

When the Create Assignments option is selected, the system creates assignments based on the rules found on the first Putaway Zone for the pick

Set Up for Planned Assignments

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locations. The application continues to base planned assignment on those rules until it encounters a putaway zone for which the Zone Break option is selected. At this point, the application applies the rules of the current putaway zone. The application continues to apply those rules until it encounters another selected Zone Break option, and so on. To set the Zone Break option for a putaway zone:
1 Do one of the following:

Navigate to Support Setup Putaway Zone. Navigate to Task Manager Setup Putaway Zone.

The Search tab of the Putaway Zone screen opens.

2 Right-click and select Apply Search from the menu. The List tab opens. 3 Right-click a putaway zone on the list and select Show Assignment Rules from the context menu. The Assignment Rules tab opens.

Figure 2-2: Zone Break option selected

4 Select the Zone Break option. 5 Save the record.

Setting putaway zone rules

The Warehouse Management 4000 Create Assignments option uses putaway zone rules from either the first putaway zone it encounters or any putaway zone for which the Zone Break option is selected. You can set putaway zone rules for a zone on the Assignment Rules tab of the Putaway Zone screen.

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Chapter 2 Managing Planned Assignments

Figure 2-3: Putaway Zone Assignment Rules

The assignment rules include the following:

Max Pick Lines Breaks the assignment if the current pick detail would break the maximum number of allowed picks for this zone. A value of 0 (zero) indicates there is no maximum. Max Pick Containers Breaks the assignment if the current pick detail will cause the start of another container. A value of 0 (zero) indicates there is no maximum. Max Casecnt (Case Count) Breaks the assignment if the current pick detail case would break the maximum number of allowed pick cases for this zone. A value of 0 (zero) indicates there is no maximum. Max Cube Breaks the assignment if the current pick detail cube would break the maximum cube allowed for this zone. A value of 0 (zero) indicates there is no maximum. Max Weight (gross weight) Breaks the assignment if the current pick detail weight would break the maximum allowed weight set for this zone. A value of 0 (zero) indicates there is no maximum.

Note: When you are creating a planned assignment, the Max Case rule only applies to details when UOM equals Case. It does not apply to details when UOM equals Each.

Set Up for Planned Assignments

2-5

Shipment Order Maintenance screen

The Shipment Order has a Break Assignment on Order field, which specifies that a planned assignment should break when the pick detail order key changes.

Figure 2-4: Shipment Order Break Assignment on Order

The Shipment Order Maintenance screen also has the following print options:

Print Pick Labels by Assignment Print Pick Label for One Assignment Print Pick Lists by Assignment Print Pick List for One Assignment

Printing Labels by Assignment - Wave screen

The Wave Planning screen has the following printing options:

Print Labels by Assignment (entire wave) Print Labels for One Assignment

Storer screen
The Assignment Order Break Default field on the Storer Maintenance Storer Control screen sets the default value of the Break Order on Assignment field on the Shipment Order screen.

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Chapter 2 Managing Planned Assignments

Planned assignments
As planned assignments are created, you can view them on the Unassigned Work screen. Supervisors can assign planned assignments to associates in the Unassigned Work screen.

Viewing unassigned work

To view unassigned work:
1 Navigate to Labor Supervisor Unassigned Work. The Search screen for Unassigned work displays. 2 Enter any of the following fields in the search criteria screen:

Wave Key Assignment Key Order Key Route Stop

3 After entering the search criteria, right-click and select Apply Search. The List of Assignments matching the entered criteria displays.

Figure 2-5: Unassigned Work screen

4 To see the Picks associated with an assignment, right-click the assignment and choose Show Picks. Picks associated the selected assignment display.

Figure 2-6: Unassigned Work screen Show Picks

Planned assignments

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Assigning a planned assignment to an associate

Supervisors can assign planned assignments to associates in the Unassigned Work screen. To assign planned assignments to an associate:
1 Navigate to Labor Supervisor Unassigned Work. The Unassigned Work screen displays. 2 Enter Search Criteria, right-click and select Apply Search. The list of assignments matching the criteria displays. 3 Enter an associate ID number in each User ID column cell corresponding to each the planned assignment or right-click and select Lookup Values for User id. Enter the First Name and/or Last Name, right-click and select Apply Search.

Note: Fields on this search screen are case sensitive.

4 When one or more users appear, double-click a user name. The user id populates the User Id field on the Unassigned Work screen. 5 Right-click and select Make Assignments. The following occurs:

Each assignment is assigned to a specified user. The User Activity record for each assignment is updated to show the appropriate User ID. The status of each assignment is changed to Assigned.

Note: After an assignment is assigned, you cannot edit it on the Unassigned Work screen. You must edit assigned assignments on the Assigned Work screen.

Viewing assigned work

You can view details of planned assignments that have been assigned to associates either on the Assigned Work screen or by signing onto an assignment on an RF device. To view assigned planned assignments on the workstation:
1 Navigate to Labor Supervisor Assigned Work. The Assigned Work screen opens. 2 Enter any of the following fields in the search criteria screen:

Wave Key Assignment Key Order Key Route

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Chapter 2 Managing Planned Assignments

Stop

3 After entering search criteria, right-click and select Apply Search. The List of Assignments matching the entered criteria displays.

Figure 2-7: Assigned Work screen

4 To view Picks associated with an assignment, right-click the assignment and select Show Picks. Picks associated with the selected assignment display.

Figure 2-8: Assigned Work screen Show Picks

Note: When transferring work, supervisors must ensure that each associate has the required permissions to receive and carry out the assigned work.

Transferring assignments to a different associate

A supervisor can transfer picks within a planned assignment to a different associate using the Transfer option in the Assigned Work screen. To transfer one or more tasks within a planned assignment:
1 Navigate to Labor Supervisor Assigned Work. The List tab of the Assigned Work screen displays.

Note: You cannot edit items in the List tab of the Assigned Work screen.
2 Enter Search Criteria and then right-click and select Apply Search. A list of assignments matching the criteria displays. 3 Right-click the assignment to transfer the picks and select Show Picks. The Show Picks tab displays, listing the associated picks.

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4 In the Transfer column, select each task you want to transfer by selecting the check box of each pick to transfer. To select all picks, right-click and choose Select All. To deselect the picks, right-click and choose De-Select All. 5 Once picks are selected, right-click and select Transfer Assignment Picks.

Figure 2-9: Assigned Work Show Picks Transfer Picks

Note: When transferring work, supervisors must ensure that each associate has the required permissions to receive and carry out the assigned work.
6 The Transfer Assigned Picks dialog box displays.

Figure 2-10: Transfer Assigned Picks

7 To transfer the picks, select a User ID from the New User ID drop-down list and click Execute.

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Chapter 2 Managing Planned Assignments

Chapter 3 Monitoring Labor activity

Supervisors can track the time associates spend on planned assignments, dynamic activities and indirect activities. Dynamic activities include moves, replenishments, cycle counts, receipts, etc. performed through RF. Indirect Activities include breaks, meals, meetings, and equipment maintenance. The chapter consists of the following topics:
Topic Page

User Activity In for Day and Out for Day Completing Assignments using the Workstation Creating indirect activity types Deleting indirect activities Entering indirect activities Assigning a User to a Group Viewing activity history Generating reports Generating an Associate Status Report Generating an Open Planned Assignments Report Generating a Completed Activity Summary Report

3-2 3-4 3-5 3-6 3-7 3-9 3-10 3-11 3-11 3-12 3-12

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Chapter 3 Monitoring Labor activity

User Activity In for Day and Out for Day

The User Activity screen records the time in for day and the time out for day for each associate. You also can perform these same functions on an RF device. Refer to Chapter 4: Using Labor Features on RF Devices for more information on using an RF device to log in and out for day. The In for Day and Out for day is collected on a User Attendance record. A new User Attendance record is created for each day (or shift) worked. You cannot have more than one active User Attendance record at any given time. To Log In for the Day:
1 Navigate to Labor Users User Activity. The User Activity screen displays.

Figure 3-1: User Activity screen

2 Enter the User ID and Password. 3 Click In for Day. The system displays the Time in for Day.

NOTE: If the user signing on is currently active and has been active more than 24 hours, a message displays: You have been active more than 24 hours. Do you wish to log out first? (Y or N) If you respond with Y, then you are logged out and then logged in. If you respond N, the system does not allow you to sign in.

User Activity In for Day and Out for Day

3-3

To Log Out for the Day:

1 Navigate to Labor Users User Activity. The User Activity screen displays.

Figure 3-2: User Activity screen

2 Enter the User ID and Password. 3 Click Out for Day. The system displays the Time Out for Day.

NOTE: When logging Out for Day, the System flag AUTORELEASETASKSATLOGOFF is checked. If the flag is on, WMS 4000 releases any planned assignments for the user logging out for day that have been started but not completed. The released assignments then can be assigned to another user. If the flag is off, an error is returned and the user is not allowed to log out until completing the task. In this case, the user must either complete the tasks or have the supervisor reassign them before logging out.

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Chapter 3 Monitoring Labor activity

Completing Assignments using the Workstation

To complete Assignments using the Workstation:
1 Navigate to Labor Users User Activity. The User Activity screen displays.

Figure 3-3: User Activity screen

2 Enter the User ID and Password. 3 Enter the Assignment Number that needs to be completed and click Complete. The system displays the message shown in Figure 3-4.

Figure 3-4: Confirmation to complete Assignment

4 If you confirm completion of the Assignment, all pick details associated with the assignment are updated to a status of Picked. Any task details associated to the assignment are updated to a status of Completed.

NOTE: Any short picks must be updated before completing an assignment with this option.

Creating indirect activity types

3-5

Creating indirect activity types

Supervisors can create indirect activity types to describe non-core activities in which associates engage during the typical work day. These activities may include breaking for lunch, attending a team meeting, or performing equipment maintenance. The duration of each indirect activityfor example, 60 minutes for a lunch breakis included in type descriptions. This information is included in each associates Indirect Activity Record. To create a new indirect activity:
1 Navigate to Labor Supervisor Indirect Activity Setup. The List tab of the Indirect Activity Setup screen displays. 2 Right-click and select Add New Record from the context menu. The Form tab of the New Activity screen displays. 3 Enter a name for the activity in the Activity text box. 4 Enter a brief description of the activity in the Description text box. 5 Enter the amount of time in whole minutes for the activity in the Duration text box.

Figure 3-5: Form tab of the Indirect Activity Setup screen

6 Right-click and select Save. All new indirect activities in the List tab are saved.

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Chapter 3 Monitoring Labor activity

The new activity is now available to associates when they report their time. The activity displays on the Indirect Activity drop-down menu in the User Activity screen.

Deleting indirect activities

You can delete an indirect activity from the List tab of the Indirect Activity Setup screen. To delete an activity:
1 Select the activity you want to delete. 2 Right-click and select Delete.

Entering indirect activities

3-7

Entering indirect activities

Supervisors can enter indirect activities for one or more users through the Indirect Activity screen.
1 Navigate to Labor Supervisor Indirect Activity. The Indirect Activity screen opens. 2 Enter the Search Criteria to select the associates that require an Indirect Activity record. Right-mouse click and Apply Search to retrieve the records. The Indirect Activity List tab displays.

Figure 3-6: List tab of the Indirect Activity screen

3 Select the Apply option for each associate requiring the Indirect Activity. To select the Apply option for all associates, right-click and select Select All. To deselect the Apply option for all associates, right-click and select De-Select All. 4 Right-click and select Create Indirect Activity. The Create Indirect Activity dialog box displays.

Figure 3-7: Create Indirect Activity dialog box

5 Click the drop-down menu and select the Indirect Activity to assign to the associates for who the Apply option is selected. 6 Click Execute. The selected Indirect Activity will be assigned to all associates for who the Apply option is selected.

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Chapter 3 Monitoring Labor activity

Note: Supervisors can enter an Attendance Key that is not listed on the screen if they need to associate the Indirect Activity to a different day/shift for the user. You can enter indirect activities using the User Activity screen
1 Navigate to Labor Users User Activity. The User Activity screen displays.

Figure 3-8: User Activity screen

2 Enter the User ID and Password. 3 Select an Indirect Activity from the drop-down menu. 4 Click Create. The following message will display to confirm the Indirect Activity:

Figure 3-9: Confirmation of Indirect Activity

5 Click Yes. The system creates an Indirect Activity for the associate.

Assigning a User to a Group

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Assigning a User to a Group

For reporting and history purposes, a Task Manager User can be assigned to a group on the Task Manager User Setup screen. To assign a user to a group:
1 Navigate to Task Manager Setup Users. The Search tab of the Task Manager Screen displays.

Figure 3-10: Task Manager User

2 Enter the User Group to associate with the Task Manager User. 3 Save the record.

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Chapter 3 Monitoring Labor activity

Viewing activity history

Warehouse Manager 4000 displays all completed Labor activity information on the Activity History screen. The activity history includes planned assignments, dynamic activity and indirect activity. To view the Activity History screen:
4 Navigate to Labor Users Activity History. The Search tab of the Activity History screen displays.

Figure 3-11: Search Criteria for Activity History

5 Enter the Search Criteria, right-mouse click and Apply Search. The List tab of the Activity History screen displays.

Figure 3-12: List Tab for Activity History

Generating reports

3-11

Generating reports
Warehouse Manager 4000 generates three reports based on planned assignment and Labor monitoring information:

Associate Status Report Open Planned Assignments Report Completed Activity Summary Report

Generating an Associate Status Report

The Associate Status Report shows the status of each associate. You can define the scope of the report by designating a range between minimum and maximum values of the following:

Group User ID First Name Last Name Status Time In

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Chapter 3 Monitoring Labor activity

Generating an Open Planned Assignments Report

The Open Planned Assignments Report shows all planned assignments that have not been completed. You can define the scope of the report by designating a range between minimum and maximum values of the following:

Status All, Not Started or In Process Wave Key Order Number Route Stop Assignment Number

Generating a Completed Activity Summary Report

The Completed Activity Summary Report shows summary information for completed work for each associate. You can define the scope of the report by designating a range between minimum and maximum values of the following:

Group User ID First Name Last Name Activity Type Start Date/Time to End Date/Time

Generating reports

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Chapter 3 Monitoring Labor activity

Chapter 4 Using Labor Features on RF Devices

Associates using RF devices interact with the Warehouse Management 4000 Labor feature. Logging in and logging out for the day, accepting planned assignments, designating assignments as complete, and logging indirect activities are some of the Labor feature components that associates can report and track via RF devices. Labor information is transmitted from RF devices to warehouse databases during the work day, so that supervisors can manage assignments and create timely reports on Labor activity. The chapter consists of the following topics:
Topic Page

Logging in for the day Selecting options from the Labor menu Entering an indirect activity on an RF device Designating an assignment as complete Logging Out Assignment picking using RF Task Manager

4-2 4-3 4-3 4-4 4-5 4-7

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Chapter 4 Using Labor Features on RF Devices

Logging in for the day

When an associate logs in to an RF device, a User Attendance record is created for the associate. The record displays the associates status as Active.

Figure 4-1: RF Login screen

If an associate attempts to log on and the system shows that he has already been active for more than 24 hours, an error message You have been active more than 24 hours. Do you wish to log out first? is displayed to the user. This typically occurs when associates neglect to log out from their previous shift.

If the user answers yes, the user activity log is changed to Out for Day at the current date and time, the status is set to inactive, and a new record is created with In for Day set to the current date and time. If you enter N (no), the system will not allow the user to log in.

Selecting options from the Labor menu

4-3

Selecting options from the Labor menu

The RF Main menu includes an item that opens a menu for Labor options. To display Labor options on the RF device:
1 Navigate to the RF Main menu. 2 Select option 9 More. 3 Select 2 Labor.

Figure 4-2: Labor menu

Entering an indirect activity on an RF device

Associates can enter indirect activities on an RF device. The entry is added to the associates active User Attendance record. To enter an indirect activity on an RF device:
1 Press 2 to select Labor from the Main menu. 2 Press 1 to select the Indirect ACTV option.

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Chapter 4 Using Labor Features on RF Devices

Figure 4-3: RF Indirect Activity

3 Enter a valid indirect activity code in the ACTV field or Press F2 to get a list of the Indirect Activities. 4 Press Enter to confirm the activity.

Note: If the value you entered is not a valid activity code, or if you do not have an active User Attendance record, an error message displays.

Designating an assignment as complete

Associates can enter assignment numbers on an RF device as they complete assignments. This is known as Auto Complete. To designate an assignment as complete on an RF device:
1 Press 2 to select Labor from the Main menu. 2 Press 2 to select the Complete ASSGN option.

Figure 4-4: RF Complete Assignment

3 Enter a valid planned assignment number in the ASGN field. An assignment summary screen opens.

Selecting options from the Labor menu

4-5

Figure 4-5: RF Complete Assignment Assignment Summary

4 Press Enter to confirm the assignment completion. User Activity records, as well as all tasks and pick details, are completed automatically.

Note: An error message displays if you do not have an active User Attendance record, the assignment number is designated to another user, the assignment number is invalid, or the assignment is already complete.

Logging Out
When associates complete their work day, they must log out for the day. This is essential for maintaining accurate attendance records. To log out for the day:
1 Press 2 to select Labor from the Main menu. 2 Press 3 to select the Logout option.

Figure 4-6: RF Logout

3 Press Y to confirm the logout. The time Out for Day is set to the current date and time on the User Attendance record.

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Chapter 4 Using Labor Features on RF Devices

Note: When logging Out for Day, the System flag AUTORELEASETASKSATLOGOFF is checked. If the flag is on, then any planned assignments for the user logging out for day that have been started but not completed, will be released. They can then be assigned to another user. If the flag is off, then an error will be returned to the user and they will not be allowed to log out. In this case, the user must either complete the tasks or have the supervisor reassign them before logging out.

Assignment picking using RF Task Manager

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Assignment picking using RF Task Manager

Accepting and completing an assignment
To accept and complete an assignment using the RF Task Manager:
1 Log in to the RF device. The Main menu displays. 2 Select 9- More. 3 Select 1 Task Manager from the RF Main menu. The Task Manager screen displays.

Figure 4-7: Task Manager Menu

4 Select one of the following:

Option 5-ASSGN Picking to select the ASSGN Picking option Option 1 Standard

5 If you select option 5, the Assignment Picking screen is displayed.

Figure 4-8: Assignment Picking

6 Enter the Assignment number to receive the pick task.

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Chapter 4 Using Labor Features on RF Devices

7 If you select option 1 Standard from the Task Manager menu, the system uses the following rules to determine which tasks to present.

If an available (unassigned) assignment has a User ID that matches the user logged in, then a summary screen containing the next logical assignment displays on the RF device. If an available assignment has no User ID, then a summary screen displays containing the next logical assignment. If no assignments are available, then the next logical picking task displays.

8 View the Assignment summary screen.

Figure 4-9: Assignment Summary

9 Press ENTER to accept the assignment displayed on the RF device. The pick task list displays with details about the first task in the planned assignment.

Notes: Once the user accepts an assignment, all tasks for that assignment are assigned to that user. The user has the option to complete the tasks in the order presented or Press 4 to scroll backward or press 6 to scroll forward on the list of picks.
10 When the task is complete, press Enter. The next task displays. 11 When all tasks within a planned assignment are complete, the Assignment Complete screen displays.

Chapter 5 Using Voice with SSA WMS 4000

SSA Warehouse Management 4000 is now integrated with Voice Picking. A warehouse can perform Voice Picking, RF Assisted Picking or RF Directed picking. Voice Picking allows the capture of catch weight and catch data. The chapter consists of the following topics:
Topic Page

Setup for Voice Picking Voice Picking Setup Client Options Voice Picking Setup Putaway Zone Voice Picking Setup Area Activate the Labor monitor Voice Picking - Task Manager User Voice Picking Generating Pick tasks

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Chapter 5 Using Voice with SSA WMS 4000

Setup for Voice Picking

Voice Picking Setup Client Options
The Location Schema defaults can be maintained in the Client Options screen. To define the Default Location Schema:
1 Navigate to Tools Client Options. The Client Options screen displays.

Figure 5-1: Client Options Location Schema

2 The location schema defines which part of the location is the Aisle and which part is the slot (location). These values are spoken separately to the picker. These values are defaulted on the Putaway Zone when a new record is added.

Voice Picking Setup Putaway Zone

The location schema needs to be defined on the Putaway Zone as well as the Pick Method. To define the location schema:
1 Do one of the following:

Navigate to Support Setup Putaway Zone. Navigate to Task Manager Setup Putaway Zone.

Setup for Voice Picking

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The Search tab of the Putaway Zone screen opens.

2 Right-click and select Apply Search from the menu. The List tab opens. 3 Right-click and select Form View to change the view of the screen. 4 The location schema defines which part of the location is the Aisle and which part is the slot (location). These values are spoken separately to the picker. 5 The Pick Method must be set to RF Directed for Voice Picking.

Figure 5-2: Putaway Zone Location Schema

Voice Picking Setup Area

The Voice Properties are setup on the Area screen. To define the Voice Properties:
1 Navigate to Task Manager Setup Area. The Search screen for Area displays. 2 Right-click and select Apply Search from the menu. The List tab displays. 3 Right-click and select Voice Properties. The Voice Properties tab displays.

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Chapter 5 Using Voice with SSA WMS 4000

Figure 5-3: Area Detail Voice Properties

4 View the following field definitions:

Allow Voice Picking When set to Yes, Voice is turned on in that area Maximum # of Assignments a picker can work on at one time Allow User to Skip Locations Determines if a picker is allowed to skip locations during the picking process Re-pick of Skipped Locations Allowed Determines if the Voice system will retrieve the Skipped locations at the end of the picking assignment Speak Location and/or Item Description Determines what the Voice system should say to an operator (the items location, the items description, or both) when the operator is picking an assignment Pick Prompt to Operator - Determines how the system gives the pick prompt to the operator. Multiple Prompts means that the terminal gives a location promptafter which the operator gives the check digitsand a quantity-to-pick prompt. Single Prompt means that terminal gives the location and quantity to pick, no matter how many items the operator should pick, before waiting for the operator to give the check digits. Single Prompt, Suppress Quantity 1 means that the terminal gives the location and, if the operator should pick more than one item, the quantity to pick. The prompt may include the work identifier as well, depending upon the setting of Allow Speaking Work Identifier. The slot identifier may include the slot, description, or both, depending upon the setting of Pick by location/description. Speak Work Identifier - Determines whether the Voice system says the shipment order number for every pick Sign Off Allowed Determines whether an operator can choose to sign off an assignment before completing and delivering the assignment. The task allows the operator to sign off at many points; the operator can only sign off at those points if this option is set to Yes.

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Type of Delivery Prompt - Determines the type of delivery prompt for that area. Prompt Delivery Location means the terminal prompts the operator with the delivery location and waits for the operator to say, Ready. Prompt and Validate Delivery Location means the terminal prompts the operator with the delivery location and waits for the operator to confirm it by saying the delivery location and Ready. None means the terminal does not prompt the operator with delivery information. Operator to Verify Quantity Determines if the operator has to verify the quantity of each pick Current Aisle Length This represents the length of the Aisle which is located on the Putaway Zone. If the Start of the Aisle is 1 and the end of the Aisle is 3 then this field should have XXX. Current Location Length This represents the length of the location (slot) which is located on the Putaway Zone. If the Start of the Slot is 4 and the end of the Slot is 6 then this field should have XXX. Verify Quantity placed in Container Determines if the operator must verify the quantity that they are putting into the container.

Activate the Labor monitor

Labor must be turned on for Voice picking. To active Labor Monitor:
1 Navigate to System Administration Configure System Settings. The System Setting screen displays. 2 Scroll the Key column until you find the MONITORLABOR item. The description reads Enable Labor Monitoring.

Figure 5-4: System Settings - MONITORLABOR

3 Select the On option for MONITORLABOR. 4 Save the changes by using Right-Mouse click and choosing Save or using CTRL-S to save.

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Chapter 5 Using Voice with SSA WMS 4000

Voice Picking - Task Manager User

Voice Picking requires you to be set up in Task Manager with the correct permission to perform picking. To create a Task Manager User:
1 Navigate to Task Manager Setup User. The Task Manager User screen displays. 2 To retrieve an existing record, right-click and select one of the following:

Add New Record Apply Search

Figure 5-5: Task Manager User Setup

3 Enter the permission type Picks. The Area must be defined for the Areas in the warehouse that are designated for Voice Picking. Depending on which type of pick is performed in that area, select the Pick Piece or Pick Case options.

Voice Picking Generating Pick tasks

Generating Pick tasks for Voice works exactly like generating pick tasks for RF Directed Picking. To generate Pick tasks for Voice:
1 Create a Shipment Order either through the interface or manually on the Shipment Order maintenance screen. 2 Once the Shipment Orders are created, either each individual order can be allocated and released or a wave with multiple orders can be allocated and released. The pick tasks then are available for Voice Picking.