City of Commerce

BUSINESS LICENSE OFFICER Department: Revised Date: Finance August 2009 Class Code: FLSA Status: 2205 Non-Exempt

GENERAL PURPOSE: Under general supervision, oversees the operations and staff of the City of Commerce Business License program; enforces City Business License code, and issues related licenses and regulatory permits. PRIMARY DUTIES AND RESPONSIBILITIES: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Supervises the Business License program, and assures compliance with municipal code, policies and regulations; develops and implements document processing and records management procedures. Conducts tax collection activities for business licenses and related regulatory permits through research and field inspections; researches legal filings and identifies tax collection opportunities. Inspects new businesses to assure that proper licenses and permits have been obtained; advises proprietors on regulations governing licenses and permits; issues violation notices and coordinates with law enforcement, criminal justice agencies and city departments to pursue and resolve compliance issues and license revocation proceedings. Oversees the processing of applications and issuance of related licenses and permits; provides information on fees and regulations to applicants; assists applicants in completing forms; collects fees and maintains files and records; manages account collections, settlements and delinquencies. Provides customer service; processes documents, applications and fees; answers questions and resolves issues within scope of authority; coordinates work with other City departments as needed. Supervises staff through appropriate work oversight; plans, prioritizes and coordinates work assignments; trains, coaches and instructs employees as required; monitors work, reviews work activities and evaluates performance. Compiles program information and prepares reports; maintains license and permit records, and tax collection and compliance statistics; assures that all program records are properly maintained.

MINIMUM QUALIFICATIONS: Education and Experience: Associates Degree in Business or Public Administration, or related field; AND three years license and permit experience. Required Licenses or Certifications: Must possess a valid California Drivers License.

Business License Officer

JOB DESCRIPTION Business License Officer

Required Knowledge of: City policies and procedures. Municipal codes, policies and regulations governing license and permit programs. Procedures for processing and issuing regulatory business licenses and related permits. Research techniques for business activities to assure compliance with license and tax requirements. Principles of records management and customer service.

Required Skill in: Supervising and coordinating business license operations. Supervising staff, delegating tasks and authority, and evaluating staff performance. Interpreting and applying licensing rules and regulations, and City policies and procedures. Assessing and prioritizing multiple tasks, projects and demands. Preparing, maintaining, and reviewing records, reports, and documentation. Operating a personal computer utilizing standard and specialized software. Establishing and maintaining effective working relationships with co-workers and the public. Effective verbal and written communication.

Physical Demands / Work Environment: Work is performed in a standard office environment.

Business License Officer