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BM/APR 2010/MGT162/160

UNIVERSITI TEKNOLOGI MARA FINAL EXAMINATION

COURSE COURSE CODE EXAMINATION TIME

FUNDAMENTALS OF MANAGEMENT MGT162/160 APRIL 2010 3 HOURS

INSTRUCTIONS TO CANDIDATES 1. This question paper consists of four (4) parts: PART A (20 Questions) PART B (20 Questions) PART C (5 Questions) PART D (5 Questions)

2.

Answer ALL questions from PART A, PART B and PART C. Answer only three (3) questions from PART D. i) ii) iii) Answer PART A in the True/False Answer Sheet, Answer PART B in the Objective Answer Sheet. Answer PART C and PART D in the Answer Booklet. Start each answer on a new page.

3.

Do not bring any material into the examination room unless permission is given by the invigilator. Please check to make sure that this examination pack consists of: i) ii) iii) iv) the Question Paper an Answer Booklet - provided by the Faculty a True/False Amswer Sheet - provided by the Faculty an Objective Answer Sheet - provided by the Faculty

4.

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO

77J/S examination

paper consists of 9 printed pages

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PART A 1. Managers can be classified by their levels in an organization and by the range of organizational activities for which they are responsible. Human skills are the capabilities that help managers see the whole enterprise as well as the relationships that exist among the various parts in the organization. The Contingency perspective proposed that there is no one best approach to management for all situations. Due to the worldwide pandemic of H1N1, the Malaysian government had advised the people to stay in their home countries to prevent the spread of the H1N1 flu. This is an example of a programmed decision. Certainty in the rational decision making implies that a manager can assign probabilities to outcomes that may result. A scalar relationship should have a clear and unbroken line of authority that extends from the lowest to the highest position in the organization. The first step in a delegation process involves the manager giving subordinates the power. Motivation is important to managers because it affects channel and sustain people's behavior. Physiological needs include the feelings of achievement and self worth through recognition, respect and prestige from others. Legitimate power influences others by controlling things they want, such as money, acceptance, praise, promotion and status. The Situational Leadership Model examines the interaction between follower behavior, the situation and the follower's readiness. Managers should be involved in the control function even if things are going as planned. A control system that generates inaccurate information can result in management's neglecting to take necessary action when a problem occurs. Steering control is a control system to measure the results of the completed task. The cluster chain grapevine is the most dominant grapevine pattern in an organization.

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16.

Ethnocentrism is the tendency to ignore one's own culture and it values as being superior to others. Quality can be defined as the degree to which a product or service is considered to be luxurious. One of the Deming's 14 Points in quality is institute a strong program of education and self-improvement. Qualification in Islamic management means a leader or manager must be fair to all employees. One of the Islamic Management Principle provides that an employee must not be paid sufficiently, promptly and fairly.

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PARTB 1. The three (3) main roles of a manager according to Henry Mintzberg are: A. B. C. D. 2. interpersonal, informational and decisional. planning, organizing and leading. conceptual, human and technical. top managers, middle managers and lower managers.

When top management set the goals for the organization and decides on the marketing strategy necessary to achieve these^joals, we say that top management is engaged in which of the basic functions of management? A. B. C. D. Controlling. Leading. Organizing. Planning.

3.

Which of the following titles probably indicates a first-line manager? A. B. C. D. President Supervisor Technician Marketing manager

4.

Examples of standing plans are: A. B. C. D. programs, projects and budgets. programs, policies and rules. policies, procedures and rules. policies, projects and budgets.

5.

From a general perspective, the planning process offers 4 primary benefits. They are: A. B. C. D. better coordination, a road map as a guide, a focus on forward thinking and more effective control systems. better supervision, a focus on historical thinking, a road map and more effective control systems. better coordination, focus on historical thinking, a top-down work environment and more effective control systems. better supervision, focus on forward thinking, a top-down work environment and substitution of empowerment for control.

6.

The broader the span of management A. B. C. D. the more number of managers the organization will have. the greater will be the amount of control exercised by the manager. the organization will be flatter in nature. all of the above. CONFIDENTIAL

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7.

In which type of organization is considerable amount of authority passed down from top management to lower management? A. B. C. D. Centralized. Decentralized. Expert. Functional.

8.

Below are the advantages of division of work or labor EXCEPT: A. B. C. D. creates job specialization. increase productivity. job given can be fit based on individual's ability. higher degree of control.

9.

Which of the following is not a motivational theory? A. B. C. D. Path Goal theory. Two factor theory. Hierarchy Needs theory. Equity theory. , a group of individuals need to work together in an organization. A. B. C. D. To become more efficient Towards common goals To reduce cost To maximize shareholder wealth

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11.

In the Hersey and Blanchard situational model, the leadership style characterized by high task and high relationship behavior is called . A. B. C. D. telling delegating. selling. participating.

12.

The assumption that some people are born to be leaders, endowed with certain qualities of personalities not possessed by others, is related to: A. B. C. D. the behavioral approach. the situational approach. the trait approach. the contingency approach

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13.

Dato' Hj. Ibrahim, the CEO of Syarikat Hijrah Harum, is attempting to establish a process of control for his company. He should begin the process by: A. B. C. D. comparing actual performance with standards. setting performance standards. measuring actual performance. responding to deviation. control method focus on what occurs during the work process. A. B. C. D. Steering Post-action Screening or Yes/No Pre-action

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The following are not the basic components in the communication process, EXCEPT: A. B. C. D. Sender, encoder, decoder, facilitator, receiver. Sender, facilitator, medium, processor, receiver. Originator, facilitator, encoder, decoder, end-user. Sender, channel, message, receiver, feedback, noise.

16.

Which of the following statements is not accurate of communication? A. B. C. D. Communication Communication Communication Communication is complicated. is dynamic. is largely symbolic. is straightforward.

17.

is the most important person to ensure the success of Total Quality Management (TQM) in which all workers are committed to achieve the goal. A. B. C. D. Supervisor Top Manager Employee Middle Manager

18.

Below are the prominent quality management philosophers, EXCEPT: A. B. C. D. W. Edwards Deming. Kaoru Ishikawa. Douglas Mc Gregor Joseph M. Juran.

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19.

The concept of legality whereby the management has to ensure that any action taken must be within the legal boundary of the Common and Syariah laws is the concept of

A. B. C. D. 20.

Syura. Justice. Masrui'ah. Mazmumah.

"Leader should deal with people justly and fairly regardless of race, color, national origin or religion". This statement refers to: A. B. C. D. Justice. Reward. Qualification. Freedom of Expression.

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PARTC

QUESTION 1 Briefly discuss two (2) types of leaders under the Michigan Studies. (6 marks)

QUESTION 2 Identify any three (3) barriers to successful control in an organization. (6 marks)

QUESTION 3 Differentiate between verbal and non-verbal communication with appropriate examples. (6 marks) QUESTION 4 Explain six (6) dimensions of quality. (6 marks) QUESTION 5 Briefly discuss three (3) characteristics of an Islamic leader which should be emphasized in management. (6 marks)

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PARTD

QUESTION 1 Discuss the environmental factors influencing management thoughts. (10 marks) QUESTION 2 a) b) Define mission statement. Give an example of a mission statement. (4 marks) Provide three (3) importance of a mission statement. (6 marks)

QUESTION 3 Explain the followings terms: a) b) c) d) e) Unity of Command Line Authority Delegation Coordination Centralization (10 marks) QUESTION 4 Discuss Douglas Mc Gregor's Theory X and Theory Y. (10 marks) QUESTION 5 With the aid of a diagram, describe the leadership styles developed by Robert Blake & Jane Mouton. (10 marks)

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