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Define and differentiate between intrapersonal and interpersonal communication Explain at least three elements of intrapersonal and interpersonal communication including emotional intelligence and assertiveness
Discuss the role of the above elements in facilitating effective communication
Intrapersonal communication focuses on how factors within us impacts on the way we communicate.
focuses
on
the
act
of
intrapersonal
Self awareness
Behaviour Personality
Emotional Competencies
Behaviour Perception
process of organising and interpreting sensory impressions in order to give meaning to the environment
Attitude
Evaluative statements concerning objects, people or events
Personality
Personality
Type of positive Matching type of self-talk negative self-talk Achievable Fallacy of change differences Reality testing Catastrophising Flexible response Shoulds Confrontation Denial Thinking through Rationalisation Truth Fantasy
See pg. 291 - 292
Emotional intelligence (EI) is a persons basic underlying capability to recognise and use emotion
EI is a relatively new concept that may help you to understand human communication Managers acknowledge EI as being increasingly more important Cognitive intelligence (CI) takes a backseat to emotional intelligence in determining outstanding job performance
Emotional competency (EC) describes the personal and social skills that lead to superior performance in the workplace
Understanding others
Examples of assertiveness
Initiating and maintaining conversation Expressing emotive feelings or opinion Expressing agreement or disagreement Defending your rights or position Making requests Complimenting giving and receiving Refusal
Verbal skills
Saying no Dismissing and redirecting Prompting awareness through questioning Fogging Forcing a choice Repetition Asking for specifics Finding workable compromises Making threats