Write short notes on the following : 1. Ineffective Manager. 2. Important Job. 3. Career Management. 4. Recruitment. 5. Managerial Effectiveness. 6. Optimizer.

7. Organizational Climate. 8. Charismatic Leader. 9. Innovation. 10. Negotiation.

M.B.A. DEGREE EXAMINATION, NOVEMBER/DECEMBER 2010 Elective BA 9263 MANAGERIAL BEHAVIOUR AND EFFECTIVENESS (Regulation 2009) Time : Three hours Maximum : 100 marks Answer ALL questions PART A (10 2 = 20 marks)

PART B (5 16 = 80 marks) 11. (a) Differentiate Effective and Ineffective Managerial Job Behaviour. Or (b) Describe the Models in Managerial Job Behaviour. 12. (a) Discuss the steps in Career Management. Or (b) Suggest suitable factors for increasing the efficiency of Campus Recruitment. 13. (a) Differentiate the Managerial Effectiveness between Private and Public companies. Or (b) Explain the process of measuring Managerial Effectiveness. 14. (a) Explain the role of Leaders in Managerial Effectiveness. Or (b) Enumerate the impact of Environmental Competition on Managerial Effectiveness. 15. (a) Discuss the techniques to develop self with Competitive spirit. Or (b) Explain the concept, techniques and application of Knowledge management. M.B.A. DEGREE EXAMINATION, NOVEMBER/DECEMBER 2010 Second Semester BA 9221 OPERATIONS MANAGEMENT (Regulation 2009) Time : Three hours Maximum : 100 Marks Answer ALL questions PART A (10 2 = 20 Marks)

1. What is an operations system? 2. What are the five basic elements of operational excellence? 3. What do you mean by regression and correlation analysis? 4. Write down the functions of master production schedule. 5. What are the attributes to characterize a project organization? 6. Why is break even analysis done in facility location? 7. Define the term Backordering. 8. What are the steps involved in value analysis? 9. Write about cyclegraph and chronocyclegraph. 10. What are the factors that influence product design?

PART B (5 16 = 80 Marks) 11. (a) (i) What are the various functions of operations? How are they linked to other parts of an organization? (10) (ii) Discuss the design issues under which the operations system function. (6) Or (b) (i) Compare and discuss the cost and flexibility tradeoff in operations strategy. (6) (ii) What are the steps involved in strategic-formulation process? How does the manufacturing technology provide unique advantages to organization in providing products and services to customers? (10) 12. (a) (i) Write about the aggregate planning methods, advantages and their limitations. (8) (ii) What are the factors influencing effective capacity and what are all the factors favouring overcapacity and under capacity? Discuss. (8) Or (b) (i) Alpha company has the following sales pattern compute the sales forecast for the year 10. (10) Year : 1 2 3 4 5 6 7 8 9 Sales (in lakhs) ; 6 8 11 23 29 34 40 45 56 (ii) Explain the demand patterns in forecasting. (6) 13. (a) (i) A component is to be processed on two machines lathe and milling machine. The sequence of operation is first turning and then milling. Machine Times : Turning : 12 min Milling : 20 min

(1) Estimate the number of machines required to machine 2500 components per week if available machine hours per week are 48 (2) What are the steps that you propose to reduce number of machines? (10) (ii) Explain the production aspects of product design. (6) Or (b) (i) Give reasons for excess work content and techniques to reduce it with examples. (8) (ii) What is rating? What are the factors affecting performance rating of a worker and explain various methods of performance rating. (8) 14. (a) (i) Distinguish between P and Q systems of inventory and what are the cases that exist in each of the systems. (8) (ii) Write about seven wastes in production and what are the basic elements and benefits of JIT. (8) Or (b) (i) What are the methods used for accounting the issues of stores and what are the main reasons for accumulation of obsolete, surplus and scrap items how it can be avoided. (8) (ii) What are the levels of management and MIS and what are the various output reports and limitations of MIS. (8) 15. (a) (i) Compare PERT and CPM and give some project management software. (6) (ii) Explain the material flow system and patterns in facility layout and give their characteristics. (10) Or (b) (i) There are five existing facilities which are to be served by a single new facility. The details of the existing facilities are : Existing facility (i) : 1 2 3 4 5 Coordinates ) , ( i i b a : 5, 10 20, 5 15, 20 30, 25 25, 5 Number of trips of Loads/Year ) ( i W: 100 300 200 300 100 Find the optimum location of the new facility based on gravity location concept. (6) (ii) What role does the globalization play in the facilities location problem and give the application areas and inputs of line of balance. (10) M.B.A. DEGREE EXAMINATION, JUNE 2010 Second Semester BA 9221 OPERATIONS MANAGEMENT (Regulation 2009) (Use of normal probabilities permitted) Time : Three hours Maximum : 100 Marks Answer ALL Questions PART A (10 2 = 20 Marks)

1. What do you mean control decisions? 2. Define the term Production sharing. 3. What do you understand by Delphi technique? 4. What is capacity requirement planning? 5. What do you mean by simultaneous engineering? 6. What is SIMO chart? 7. What do you understand by materials management manual? 8. Define the term Re-order point. 9. Mention the objectives of facility layouts. 10. What are the tasks that project team must perform before the project begins? PART B (5 16 = 80 Marks) 11. (a) Explain in detail the various elements of operation strategy. Or (b) Define Productions system. Explain how the concept of production system helps in understanding of production and operations management. 12. (a) The past data about the load on a stamping centre are as follows : Month Load, Machine hours May 2009 584 June 2009 610 July 2009 655 August 2009 747 September 2009 862 October 2009 913 November 2009 963 (i) Find an exponential smoothing forecast for the month of December 2009. Take ( =0.33). (ii) Compare your answer with a five month moving average forecast. Or (b) (i) Explain the activities involved in long range capacity planning

decision. (8) (ii) Discuss the information flow for planning and control with MRP. (8) 13. (a) (i) Name and describe the steps in developing a new products. What are the key differences between a prototype and a production design? (10) (ii) Describe the relationship between process design and product design. (6) Or (b) (i) Explain the steps in determining Labour standards for time studies. (10) (ii) The Tircon Company pays its workers on a 60% gain sharing plan, with bonus pay beginning at 80% of standard. The standard is 400 units per 40-hour week. Ramesh whose base pay is Rs. 200 per hour, produced 430 units last week. Determine (1) Rameshs gross pay for the week, (2) Unit labour cost at 60% of the standard and (3) Rameshs rate of work last week. (6) 14. (a) (i) Explain the activities and the functions of materials and management. (8) (ii) Discuss briefly vendor rating and value analysis. (8) Or (b) (i) Describe the principles of stores layout and various records used in stores. (8) (ii) The average demand rate for a particular raw material for a company is estimated to be 1000 items per month. The distribution of demand rate is found to be normally distributed with a standard deviation of 200. The average lead time for the procurement of raw material has been observed in the past to be approximately 3 months and the normally approximated lead times have a standard deviation of 1 month. If the service level is to be 95% determine the required level of safety stock in situation where in both demand rate and lead time varies. (8) 15. (a) (i) What are the three principles of crashing projects? Discuss. (6) (ii) Horizontal bar charts and other charting techniques offers operation managers macro-control of projects, whereas CPM and PERT offers micro-control. Explain. (10) Or (b) (i) Describe how managers may simultaneously consider both quantitative and qualitative factors in facility location analysis. (10) (ii) Explain why we balance production lines. Mention the steps in line balancing. (6) M.B.A. DEGREE EXAMINATION, JUNE 2010 First Semester BA 9203 TOTAL QUALITY MANAGEMENT (Regulation 2009) Time : Three hours Maximum : 100 Marks Answer ALL Questions PART A (10 2 = 20 Marks) 1. What is quality policy? 2. What is quality control? 3. Define quality circle. 4. List the phases of implementation of Taguchi methods. 5. List the control charts for attributes. 6. Define tero-technology. 7. How is the voice of the customer heard? 8. List the phases of bench marking. 9. Define quality culture. 10. Define employee empowerment. PART B (5 16 = 80 Marks) 11. (a) Explain the factors that influence end-user perceptions. (16) Or (b) Explain the costs of quality. (16) 12. (a) Explain Jurans quality trilogy process in detail. Or (b) Elaborate on the following : (i) Masaaki Imais contribution. (8) (ii) Taguchis loss function. (8) 13. (a) Using a neat flow diagram, explain the process of selecting the appropriate control chart. (16) Or (b) Elaborate on the principles of reengineering using appropriate examples. (16) 14. (a) Explain the seven new management tools. (16) Or (b) Prepare the format of an FMEA table and explain the components with an example of your choice. (16) 15. (a) Explain the types of quality audits. (16) Or (b) List the elements of ISO 9000 series requirements. (16) M.B.A. DEGREE EXAMINATION, JANUARY 2010 First Semester

1. What is Appraisal Costs of Quality? 2. Explain the term, Return on Quality (ROQ). 3. What is Taguchi loss function? 4. Define Cost of quality (COQ). 5. What is Process capability? 6. What is Infant mortality period? 7. What is an Affinity diagram? 8. Define Life cycle cost. 9. Define Empowerment. 10. What is Statistical thinking?

BA 9203 TOTAL QUALITY MANAGEMENT (Regulations 2009) Time: Three hours Maximum: 100 Marks Answer ALL Questions PART A (10 2 = 20 Marks)

PART B (5 16 = 80 Marks) 11. (a) Explain in detail the obstacles to be faced in implementing TQM in an organization. Or (b) Bring out the dimensions of product and service quality. Also explain why the service quality is more difficult to define than product quality. 12. (a) Compare and contrast Deming's, Juran's, and Crosbys perspectives of quality management. What are the major similarities and differences between their perspectives? Or (b) Enumerate in detail the various principles of quality management. 13. (a) Explain in detail the methodology to implement Business Process Reengineering. Or (b) (i) AAA Inc., produces meter sticks that have a target length of 100 centimeters with upper and lower specification limits of 100.05 and 99.95 centimeters respectively. Their existing process produces meter sticks with an average length of 99.97 centimeters and a standard deviation of 0.015 centimeters. They are considering the purchase of a new machine that can hold a process output average exactly to target with a standard deviation of 0.02. Which machine will provide a better process capability index? (8) (ii) Suppose a product is designed to function for 1,00,000 hours with a 1% chance of failure. Suppose that there are six of these in use at a facility. Find the average number of failures per hour and the MTTF. (8) 14. (a) (i) Explain the matrices involved in Quality Function Deployment (QFD) process. (8) (ii) Define key customer requirements for a product of your choice. Next, define key technical requirements for the same product. Create a matrix showing the relationships between technical and customer requirements using the QFD format. (8) Or (b) What is FMEA? Explain in detail the different types of FMEA. Also highlight the scales used in FMEA. 15. (a) Describe the purpose and the intent of the ISO 9000:2000 program. What are the advantages of becoming an ISO 9000:2000 certified companies? Are there any disadvantages? Or (b) List and briefly explain the principles of leadership.