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A Project Report On STUDY OF CONSIDERATION OF SCOOTER IN RURAL MARKET & PERCEPTION OF TVS SCOOTER IN RURAL MARKET

Submitted in the partial fulfillment of the award

Submitted To:
XXXX, XXXXXX

Submitted By:-

ACKNOWLEDGEMENT
Acknowledgement department is not easy to me as I am indebted to many people but firstly towards XXXXX which have given us opportunity to be in such a professional course. After that I am indebted toXXXXXX for their sincere guidance and valuable suggestion in formulating the project. Our acknowledgement department will be incomplete if I fail to give sincere thanks to XXXXXXZ(Internal Guide) as without her suggestions the project would not have materialized of. Last but not the least I would like to thanks to my Campus Head XXXXXXX and Respected Director XXXXXX and to all the employees of TVS MOTORS for their kind co-operation and guidance.

STUDENT DECLARATION
STUDY OF CONSIDERATION OF SCOOTER IN The dissertation on RURAL MARKET & PERCEPTION OF TVS SCOOTER IN RURAL MARKET is submitted by my partial fulfillment of the required for PGPM from EIILM is an original work of my. I declare that this project has not been published previously elsewhere; it is the result of my own effort & has been taken fully for academic purpose. All education materials consulted in the course of the study have been declared in the reference. I have done this work independently under guidance of Our External Guide: Mr. ADITYA NARAYAN SINGH, Area Marketing Manager of TVS Motors Kolkata, and my Internal Guide: Prof. HARSH ARORA, Faculty of EIILM, Kolkata. This work has not been submitted in full or part to many Institute or University for the award of any degree or diploma.

XXXXXXXXX

CONTENT
Sl. No. Topics No.

Page

Table of contents
1) Rural marketing 2) Evolution of rural marketing 3) Nature of rural market 4) Rural marketing transactional or developmental 5) Classification of rural consumers 6) Roadblocks of Indian Rural Markets 7) Attractiveness of rural market 8) Rural Vs. Urban Marketing 9) Rural consumer behavior 10) 4 As approach of Indian Rural Market 11) Rural marketing Mix 12) Marketing strategies to capture rural market 12.1.Product strategies 12.2.Pricing strategies 12.3.Promotion strategies 12.4.Distribution strategies 13) Media vehicles 13.1.Formal media 13.2.Informal/rural specific media 13.3.Choosing media vehicles 14) Conclusion 15) References 44 45 46 53 54 57 64 65 66 4 3 4 8 9 11 12 14 19 22 25 28 37 42

Rural Marketing
Rural marketing involves the process of developing, pricing, promoting, distributing rural specific product and a service leading to exchange between rural and urban market which satisfies consumer demand and also achieves organizational objectives.

URBAN RURAL

RURAL URBAN

RURAL

RURAL

It is a two-way marketing process wherein the transactions can be:

1. Urban to Rural: A major part of rural marketing falls into this category. It involves the selling of products and services by urban marketers in rural areas. These include: Pesticides, FMCG Products, Consumer durables, etc. 2. Rural to Urban: Transactions in this category basically fall under agricultural marketing where a rural producer seeks to sell his produce in an urban market. An agent or a middleman plays a crucial role in the marketing process. The following are some of the important items sold from the rural to urban areas: seeds, fruits and vegetables, milk and related products, forest produce, spices, etc. 3. Rural to Rural: This includes the activities that take place between two villages in close proximity to each other. The transactions relate to the areas of expertise the particular 5

village has.These include selling of agricultural tools, cattle, carts and others to another village in its proximity.

Rural marketing requires the understanding of the complexities. Indian agricultural industry has been growing at a tremendous pace in the lastfew decades. The rural areas are consuming a large number of industrial and urban manufactured products. The rural agricultural production and consumption process plays a predominant role in developing the Indian economy. This has designed a new way for understanding a new process called Rural Marketing.

The concept of rural marketing has to be distinguished from Agricultural marketing. Marketing is the process of identifying and satisfying customers needs and providing them with adequate after sales service. Rural marketing is different from agricultural marketing, which signifies marketing of rural products to the urban consumer or institutional markets. Rural marketing basically deals with deliveringmanufactured or processed inputs or services to rural producers, the demand for which is basically a derived outcome.

Rural marketing scientists also term it as developmental marketing, as the process of rural marketing involves an urban to rural activity, which in turn is characterised by various peculiarities in terms of nature of market, products and processes. Rural marketing differs from agricultural or consumer products marketing in termsof the nature of transactions, which includes participants, products, modalities, norms and outcomes. The participants in case of Rural Marketing would also be different they include input manufacturers, dealers, farmers, opinion makers, government agencies and traders.

Rural marketing needs to combine concerns for profit with a concern for the society, besides being titled towards profit. Rural market for agricultural inputs is a case of market pull and not market push. Most of the jobs of marketing and selling are left to the local dealers and retailers. The market for input gets interlocked with other markets like output, consumer goods, money and labour.

Rural marketing in India is not much developed there are many hindrances in the area of market, product design and positioning, pricing, distribution and promotion. Companies need to understand rural marketing in a broader manner not only to survive and grow in their business, but also a means to the development of the rural economy. One has to have a strategic view of the rural markets so as to know and understand the markets well. In the context of rural marketing one has to understand the manipulation of marketing mix has to be properly understood in terms of product usage. Product usage is central to price, distribution, promotion, branding, company image and more important farmer economics, thus any strategy in rural marketing should be given due attention and importance by understanding the product usage, all elements of marketing mix can be better organised and managed.

Evolution of Rural Marketing


PHASE I ORIGIN Before Mid1960 (from independence to green revolution) II Mid- Sixties (Green revolution to Preliberalization period) III Mid- Nineties (Postliberalization Rural Marketing Consumables And Durables For Urban &Rural 7 Rural Marketing Of Agricultural Inputs Agricultural Inputs Urban Rural Agricultural Marketing Agricultural Produce Rural Urban FUNCTION MAJOR PRODUCTS SOURCE MARKET DESTINATION MARKET

period on 20th century) 21st century

Consumption & Production

IV

Developmental marketing

All products & services

Urban & Rural

Urban & Rural

1. Phase I ( from Independence to Green Revolution): Before the advent of the Green revolution, the nature of rural market was altogether different. Rural marketing then referred to the marketing of rural products in rural & urban products. 2. Phase II (Green Revolution to Pre-liberalization period): During these times, due to the advent & spread of the Green Revolution, rural marketing represented marketing of agriculture inputs in rural markets & marketing of rural produce in urban areas. 3. Phase III (Post-liberalization period on 20th century): The third phase of rural marketing started after the liberalization of the Indian economy. In this period, rural marketing represented the emerging, distinct activity of attracting & serving rural markets to fulfill the need & wants of rural households, peoples & their occupations. 4. Phase IV (21st century): Learning from its rural marketing experiences after the independence, the corporate world has finally realized the quick-fix solutions & piecemeal approaches will deliver only limited results in the rural markets. And, if an organization wants to tap the real potential of the rural market, it needs to make a long-term commitment with this market. Its approach & strategies must not focus in just selling products & services, but they should also aim at creating an environment for this to happen.

The objective of rural marketing in the current phase is the improvement of the quality of life by satisfying the needs & wants of the customers, not through atand-alone products or services, but by presenting comprehensive & integrated solutions which might involve a set of inter-related products & services. 8

Till recently, the focus of marketers in India was the urban consumer and by large number specific efforts were made to reach the rural markets. But now it is felt that with the tempo of development accelerating in rural India, coupled with increase in purchasing power, because of scientific agriculture, the changing life style and consumption pattern of villagers with increase in education, social mobility, improved means of transportations and communication and other penetrations of mass media such as television and its various satellite channels have exposed rural India to the outside world and hence their outlook to life has also changed. Because of all these factors, rural India in now attracting more and more marketers.

Increase in competition, saturated urban markets, more and move new products demanding urban customers, made the companies to think about new potential markets. Thus, Indian rural markets have caught the attention of many companies, advertisers and multinational companies. According to a recent survey conducted by the National Council for Applied Economic Research (NCAER), the purchasing power of the rural people has increased due to increase in productivity and better price commanded by the agricultural products. By and large this rise in purchasing power remains unexploited and with the growing reach of the television, it is now quite easy for the marketers to capture these markets.

Rural marketing has become the latest mantra of most corporate. Companies like Hindustan Lever, Colgate Palmolive, Britannia and even Multinational Companies (MNCs) like Pepsi, Coca Cola, L.G., Philips, CavinKare are all eyeing rural markets to capture the large Indian market.

Coming to the frame work of Rural Marketing, Rural Marketing broadly involves reaching the rural customer, understanding their needs and wants, supply of goods and services to meet their requirements, carrying out after sales service that leads to customer satisfaction and repeat purchase/sales.

Nature of Rural Market


Large, Diverse and Scattered Market: Rural market in India is large, and scattered into a number of regions. There may be less number of shops available to market products. Major Income of Rural consumers is from Agriculture: Rural Prosperityis tied with agriculture prosperity. In the event of a crop failure, the income of the rural masses is directly affected. Standard of Living and rising disposable income of the rural customers: It is known that majority of the rural population lives below poverty lineand has low literacy rate, low per capital income, societal backwardness, low savings, etc. But the new tax structure, good monsoon, government regulation on pricing has created disposable incomes. Today the rural customer spends money to get value and is aware of the happening around him. Traditional Outlook: Villages develop slowly and have a traditionaloutlook. Change is a continuous process but most rural people acceptchange gradually. This is gradually changing due to literacy especially in the youth who have begun to change the outlook in the villages. Rising literacy levels: It is documented that approximately 45% of ruralIndians are literate. Hence awareness has increases and the farmers are well-informed about the world around them. They are also educating themselves on the new technology around them and aspiring for a better lifestyle. Diverse socioeconomic background: Due to dispersion of geographicalareas and uneven land fertility, rural people have disparate socioeconomic background, which ultimately affects the rural market. Infrastructure Facilities: The infrastructure facilities like cemented roads,warehouses, communication system, and financial facilities are inadequate in rural areas. Hence physical distribution is a challenge tomarketers who have found innovative ways to market their products. 10

Is rural marketing transactional or developmental in its approach?


It is true, rural markets have become an attractive proposition for commercial business organizations. The role of rural marketing as such is more developmental than transactional. It is more a process of delivering better standard of living and quality of life to the rural environment taking into consideration the prevailing village milieu. Transactional Vs Developmental: For better comprehension of this role let us distinguish development marketing and transactional marketing. Table brings out the differences in brief.

Transactional Vs Development Marketing

S.No. 1.

Aspect Concept

Transactional Consumer orientation, Marketing concept

Development Society orientation, societal concept

2.

Role

Stimulating and conversional marketing

Catalytic and transformation agent Social change Social innovations and communications Socio-cultural, economic

3. 4.

Focus Key task

Product-market fit Product innovations and communications

5.

Nature of activity

Commercial

6.

Participants

Corporate enterprises, Sellers

Government, voluntary agencies, corporate enterprises, 11

benefactors 7. Offer Products and services Development projects/schemes/programs 8. 9. 10. Target group Communication Goal Buyers Functional Profits Customer satisfaction Brand image 11. 12. Time-Frame Motivation Short-medium Profit-motive Business policy Medium-Long Service-motive Ideological or Public policy Beneficiaries and buyers Developmental Market development Corporate Image

Model: The model of rural marketing represents a combination of the transactional and developmental approaches.

Rural marketing process is both a catalyst as well as an outcome of the general rural development process. Initiation and management of social and economic change in the rural sector is the core of the rural marketing process. It becomes in this process both benefactor and beneficiary.

Innovation is the essence of marketing. Innovative methods of social change for successful transformation of traditional society are virtual. Such a change narrows the rural-urban divide.

The process of transformation can be only evolutionary and not revolutionary. The growth of the rural market can be a planned evolutionary process based on strategic instruments of change rather than constitute just short-term opportunities for commercial gains.

The exposure of ruralites to a variety of marketing transactions during the change process puts them in the role of beneficiaries than of just `buyers' of modern inputs and infrastructural services.

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Communication is the vital element of rural marketing. It should serve to resolve social conflicts, encourage cooperation and strengthen competitive spirit during interactions between rural and urban as well as within rural areas. Another critical point for communication is the point of conversion of ruralite from an "induced beneficiary" to an "autonomous buyer".

Classification of rural consumers


The rural consumers are classified into the following groups based on their economic status:

The Affluent Group: They are cash rich farmers and a very few in number. They have affordability but not form a demand base large enough for marketing firms to depend on. Wheat farmers in Punjab and rice merchants of Andhra Pradesh fall in this group.

The Middle Class: This is one of the largest segments for manufacturedgoods and is fast expanding. Farmers cultivating sugar cane in UP andKarnataka fall in this category. The Poor: This constitutes a huge segment. Purchasing power is less,but strength is more. They receive the grants from government and reapthe benefits of many such schemes and may move towards the middleclass. The farmers of Bihar and Orissa fall under this category.

Roadblocks of Indian Rural Markets


There are several roadblocks that make it difficult to progress in the rural market. Marketers encounter a number of problems like dealing with physical distribution, logistics, proper and effective deployment of sales force and effective marketing communication when they enter rural markets. The major problems are listed below. 13

1. Standard of living: The number of people below the poverty line is more in rural markets. Thus the market is also underdeveloped and marketing strategies have to be different from those used in urban marketing. 2. Low literacy levels: The low literacy levels in rural areas leads to aproblem of communication. Print media has less utility compared to the other media of communication. 3. Low per capita income: Agriculture is the main source of income andhence spending capacity depends upon the agriculture produce. Demand may not be stable or regular. 4. Transportation and warehousing: Transportation is one of the biggestchallenges in rural markets. As far as road transportation is concerned, about 50% of Indian villages are connected by roads. However, the rest of the rural markets do not even have a proper road linkage which makes physical distribution a tough task. Many villages are located in hilly terrains that make it difficult to connect them through roads. Mostmarketers use tractors or bullock carts in rural areas to distribute their products. Warehousing is another major problem in rural areas, as there is hardly any organized agency to look after the storage issue. The services rendered by central warehousing corporation and state warehousing corporations are limited only to urban and suburban areas. 5. Ineffective distribution channels: The distribution chain is not very wellorganized and requires a large number of intermediaries, which in turnincreases the cost and creates administrative problems. Due to lack of proper infrastructure, manufacturers are reluctant to open outlets in these areas. They are mainly dependent on dealers, who are not easily available for rural areas. This is a challenge to the marketers. 6. Many languages and diversity in culture: Factors like cultural congruence, different behaviour and language of the respective areas make it difficult to handle the customers. Traits among the sales force are required to match the various requirements of these specific areas. 7. Lack of communication system: Quick communication is the need of thehour for smooth conduct of business, but it continues to be a far cry in rural areas due to lack of communication facilities like telegraph and telecommunication systems etc. The literacy rate in the rural areas is rather low and consumers behaviour in these areas is traditional, which may be a problem for effective communication. 14

8. Spurious brands: Cost is an important factor that determines purchasingdecision in rural areas. A lot of spurious brands or look-alikes are available, providing a low cost option to the rural customer. Many a timethe rural customer may not be aware of the difference due to illiteracy. 9. Seasonal demand: Demand may be seasonal due to dependency onagricultural income. Harvest season might see an increase in disposable income and hence more purchasing power. 10. Dispersed markets: Rural population is highly dispersed and requires alot of marketing efforts in terms of distribution and communication.

Attractiveness of rural market

1 Large population 2 Rising prosperity 3 Growth in consumption 4 Life cycle changes 5 Life cycle advantages 6 Market growth rate higher than urban 7 Rural marketing is not expensive 8 Remoteness is no longer a problem

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1. Large Population: The rural population is large and its growth rate is also high. Despite the rural urban migration, the rural areas continue to be the place of living majority of Indians.

2. Rising Rural Propensity:

Income Group Above Rs. 100,000 RS. 77,001-100,000 RS. 50,001-77,000 RS. 25,001-50,000 RS.25,000 & BELOW

1994-95 1.6 2.7 8.3 26.0 61.4

2000-01 3.8 4.7 13.0 41.1 37.4

2006-07 5.6 5.8 22.4 44.6 20.2

Thus we see that population between income level of Rs. 25,000- 77,000 will

increase

from 34.3% in 1994-95 to 67.0% in 2006-07. The rural consuming class is increasing by about 3-4% per annum, which roughly translates into 1.2 million new consumers yearly.

3. Growth in consumption: PER CAPITA HOUSEHOLD EXPENDITURE (IS RS.)

LEVEL

NO.

STATES Punjab Kerala Haryana

EXPENDITURE 614 604 546 452 416 386 384 382

High (Above Rs 382/-)

Rajasthan Gujarat Andhra Pradesh Maharastra

Average

West Bengal

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(Rs. 382/-)

Orissa Tamil Naidu Uttar Pradesh Karnataka Assam

381 381 373 365 338 326 289

Low (Below Rs. 382/-)

Madhya Pradesh Bihar

Distribution households income wise (projection in Rs Crore) 2001 02 INCOME GROUPS RURAL TOTAL NO. HIGH MIDDLE LOW TOTAL 0.26 12.04 5.7 18.04 0.07 7.73 5.09 % 2006 07 RURAL TOTAL NO. 0.12 % 23.1

26.9 0.52 64.2 16.72 88.7 3.68

10.32 61.8 3.52 95.7

12.89 71.4 20.90

13.96 66.7

Spending pattern (Rural Households in Rs.)

Item FOOD ARTICLES TOILETRIES

% RICH POOR AVERAGE 44 147 20 67 73 33 22 17 6 15 166 95 43 28 21 9 19 215

WASHING MATERIAL 13 43 COSMETICS OTC PRODUCTS OTHERS TOTAL 10 33 4 9 13 30 333

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Average rural household spends on consumables excluding food grains, milk & vegetables are Rs. 215/-.

4. Life style changes:

Income vs. usage of packed consumer goods (% of household using)

MONTHLY HOUSEHOLD INCOME (RS.) Goods WASHING CAKES/BARS TOILET SOAPS UP TO 350 351 750 60 57 78 72 36 25 30 751 1500 86 89 65 41 48 1501 + 91 93 85 63 64

TOOTH PASTE/POWDER 22 TALCUM POWDER TEA (PACKAGED) 20 22

5. Life cycle advantage:

STAGES IN LIFE CYCLE

PRODUCT

URBAN

MARKET GROWTH RURAL RATE %

Popular soaps Premium soaps

Maturity

Growth Early growth Early growth Growth Growth

Late growth 11

Washing powder Late growth 6 Skin creams Talcum powder Maturity Maturity 1.1 4

6. Market growth rates higher: Growth rates of the FMCG market and the

durable

market are higher in rural areas for many products. The rural market share will be more 18

than 50% for the products like toilet soaps, body talcum powder, cooking medium (oil), cooking medium (vanaspati), tea, cigarettes and hair oil.

7. Rural marketing is not expensive: Conventional wisdom dictates that since rural consumers are dispersed, reaching them is costly. However, new research indicates that the selling in Rural India is not expensive. According to one research it costs roughly Rs.1 Crore to promote a consumer durable inside a state. This includes the expenses of advertising in vernacular newspapers, television spots, in-cinema advertising, radio, van operations and merchandising and point of purchase promotion. Campaign like this, which can reach millions, costs twice as much in urban area.

8. Remoteness is no longer a problem: Remoteness in a problem but not insurmountable. The rural distribution is not much developed for the reasons, Lack of proper infrastructure such as all-weather roads, electrification and sanitation, and Lack of marketers imagination and initiative. Marketers have so far, failed in analyzing the rural side and exploiting rural Indias traditional selling system- Haats&Melas.Their near obsession with just duplicating the urban-type network and that too with very limited success, has kept them blind to the potential of these two outlets.

Rural Vs Urban Marketing-Summary


NO. 1 Philosophy URBAN Marketing & Societal Concepts & RURAL Marketing & Societal Concepts,

Aspect

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Relationship Marketing

Development Marketing & Relationship Marketing

a) MARKET b) DEMAND c) COMPETITION High Among Units In Organized Sector CONSUMERS LOCATION LITERACY INCOME EXPENDITURE NEEDS Concentrated High High Planned, Even High Level Widely Spread Low Low Seasonal, Variation Low Level Slow Low Mostly From Unorganized Units

INNOVATION/ADOPTION Faster 3 PRODUCT AWARENESS CONCEPT POSITIONING USAGE METHOD QUALITY PREFERENCE 4 PRICE
Sensitive level desired

High Known Easy Easily Grasped Good

Low Less Known Difficult Difficult To Grasp Moderate

Yes Medium-high

Very much Medium-low

DISTRIBUTION

Wholesalers, stockists, retailer, supermarket,


channels

Village shops, Haats

specialty stores, &authorised showrooms 20

Transport Facilities

Good High

Average Limited

PRODUCT AVAILABILITY 6 Promotion

Print, audio visual media, outdoors,


Advertising

TV, radio, print media to some extent. More languages

exhibitions etc. few languages Door-to-door,

Occasionally

Personal Selling

frequently Contests, gifts, price Gifts, price discounts

Sales Promotion Publicity

discount Good opportunities Less opportunities

Special Products for Rural Markets:

Rural Transporter: Mahindra & Mahindra is busy developing the prototype of what it calls a Rural Transporter basically a hybrid between a tractor and a rural transport vehicle. The product at 20-25 HP will be targeted at those who cannot afford a normal tractor and would also fulfill the need of family transporter that could take in the rural roughs but would be much more comfortable and safer than the conventional tractor-trolley.

Sampoorna TV: LG Electronics, the Korean firm has rejigged the TV to appeal to local needs. It spent Rs. 21 Lacs to develop a set that would have on-screen displays in the vernacular languages of Hindi, Tamil and Bengali. The logic, rural consumers unfamiliar with English would still be able to use the TV without being intimidated.

Titan Watches: A recent NCAER study revealed that there is a great potential for watches in rural areas. In fact it is considered to be a high priority list. It was also found that a rural consumer looks for the ruggedness of the watch more than the urban consumer does. He prefers thick watches than slim watches. 21

The biggest problem that the Marketers are facing in the Rural Markets is Of IMITATIONS. Imitations may result in two types of goods depending upon the purpose, commitment, and competence of imitator. A poor imitator will end up in producing deceptive, spurious, fake, copycat products. He dupes the gullible customer by offering products having close resemblance with the original. In quality, it is poor cousin to the original. On the other hand, a poor imitator may even produce an improved version of the original product.

In this scenario the job of the Marketer becomes even more difficult in the sense that he has not to fight other competitors but also the imitated products.

The advantages that these products enjoy in the rural markets are that the Imitators who are in the villages are making these and they are offering More Margins & Better credit Facilities.

To solve this problem the Marketer has to educate the consumer about his product and show him the benefits of his products over the imitated ones.

Need-Product Relationships and the changes happening in Rural India Needs BRUSHING TEETH WASHING VESSELS TRANSPORT IRRIGATION HAIR WASH Old Products Neem sticks, Charcoal, Rocksalt, Husk Coconut fiber, Earthy materials, Brick Powder, Ash Bullock Cart, Horses, Donkeys Wells, Canals, Water lifters, Wind Mills Shikakai powder, Retha, Besan Washing Powders, soaps and liquids Tractors, LCVs, Mopeds, Scooters, Motor cycles Bore-wells, Motors, Power Generators, Pump Sets Shampoos and hair care soaps New Products Toothpaste, tooth powder

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Rural Consumer Behaviour

Consumer Buyer Behaviour refers to the buying behaviour of final consumers - individuals and households who buy goods and services for personal consumption. All of these final consumers combined make up the consumer market. The consumer market in this case is Rural India. About 70% of Indias population lives in rural areas. There are more than 600,000 villages in the country as against about 300 cities and 4600 towns. Consumers in this huge segment have displayed vast differences in their purchase decisions and the product use. Villagers react differently to different products, colours, sizes, etc. in different parts of India. Thus utmost care in terms of understanding consumer psyche needs to be taken while marketing products to rural India. Thus, it is important to study the thought process that goes into making a purchase decision, so that marketers can reach this huge untapped segment.

Factors influencing buying behavior


The various factors that affect buying behavior of in rural India are: 1. Environmental of the consumer- The environment or the surroundings, within which the consumer lives, has a very strong influence on the buyer behavior, egs. Electrification, water supply affects demand for durables. 2. Geographic influences - The geographic location in which the rural consumer is located also speaks about the thought process of the consumer. For instance, villages in South India accept technology quicker than in other parts of India. Thus, HMT sells more winding watches in the north while they sell more quartz watches down south.

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3. Family it is an important buying decision making organization in consumer markets. Family size & the roles played by family members exercise considerable influence on the purchase decisions. Industry observers are increasingly realizing that at times, purchase of durable has less to do with income, but has more to do with the size of the family & thats where rural India with joint family structures, becomes an attractive proposition. 4. Economic factors The quantum of income & the earning stream are one of the major deciding factors, which determine to a great extent, what the customer will be able to buy. Many people in the rural market are below poverty line & for large number of people, agriculture is the primary occupation. More than 70% of the people are in small-scale agricultural operation. These factors affect the purchase decision. 5. Place of purchase (60% prefer HAATS due to better quality, variety & price) Companies need to assess the influence of retailers on both consumers at village shops and at haats. 6. Creative use of product ex Godrej hair dye being used as a paint to colour horns of oxen, Washing machine being used for churning lassi. The study of product end provides indicators to the company on the need for education and also for new product ideas. 7. Brand preference and loyalty (80% of sale is branded items in 16 product categories)

Cultural factors influencing consumer behaviour


Cultural factors exert the broadest and deepest influence on consumer behaviour. The marketer needs to understand the role played by the buyers culture. Culture is the most basic element that shapes a persons wants and behaviour. In India, there are so many different cultures, which only goes on to ma ke the marketers job tougher. Some of the few cultural factors that influence buyer behaviour are: 1. Product(colour, size, design, and shape): There are many examples that support this point. 24

a. For example, the Tata Sumo, which was launched in rural India in a white colour, was not well accepted. But however, when the same Sumo was re-launched as Spacio (a different name) and in a bright yellow colour, with a larger seating capacity and ability to transport good, the acceptance was higher. b. Another good example would be Philips audio systems. Urban India looks at technology with the viewpoint of the smaller the better. However, in rural India, the viewpoint is totally opposite. That is the main reason for the large acceptance of big audio systems. Thus Philips makes audio systems, which are big in size and get accepted in rural India by their sheer size. 2. Social practices: There are so many different cultures, and each culture exhibits different social practices. For example, in a few villages they have common bath areas. Villagers used to buy one Lifebuoy cake and cut it into smaller bars. This helped lifebuoy to introduce smaller 75-gram soap bars, which could be used individually. 3. Decision-making by male head: The male in Indian culture has always been given the designation of key decision maker. For example, the Mukhiyas opinion (Head of the village), in most cases, is shared with the rest of the village. Even in a house the male head is the final decision maker. In rural areas, this trend is very prominent. 4. Changes in saving and investment patterns From gold, land, to tractors, VCRs, LCVs

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4 As approach of Indian Rural Market


The rural market may be appealing but it is not without its problems: Low per capita disposable incomes that is half the urban disposable income; large number of daily wage earners, acute dependence on the vagaries of the monsoon; seasonal consumption linked to harvests and festivals and special occasions; poor roads; power problems; and inaccessibility to conventional advertising media. However, the rural consumer is not unlike his urban counterpart in many ways. The more daring MNCs are meeting the consequent challenges of availability, affordability, acceptability and awareness (the so-called 4 As)

Availability

The first challenge is to ensure availability of the product or service. India's 627,000 villages are spread over 3.2 million sq km; 700 million Indians may live in rural areas, finding them is not easy. However, given the poor state of roads, it is an even greater challenge to regularly reach products to the far-flung villages. Any serious marketer must strive to reach at least 13,113 villages with a population of more than 5,000. Marketers must trade off the distribution cost with incremental market saturation. Over the years, India's largest MNC, Hindustan Lever, a subsidiary of Unilever, has built a strong distribution system which helps its brands reach the interiors of the rural market. To service remote village, stockiest use autorickshaws, bullock-carts and even boats in the backwaters of Kerala. Coca-Cola, which considers rural India as a future growth driver, has evolved a hub and spoke distribution model to reach the villages. To ensure full loads, the company depot supplies, twice a week, large distributors which who act as hubs. These distributors appoint and supply, once a week, smaller distributors in adjoining areas. LG Electronics defines all cities and towns other than the seven metros cities as rural and semi-urban market. To tap these unexplored country markets, LG has set up 45 area offices and 59 rural/remote area offices. 26

Affordability

The second challenge is to ensure affordability of the product or service. With low disposable incomes, products need to be affordable to the rural consumer, most of who are on daily wages. Some companies have addressed the affordability problem by introducing small unit packs. Most of the shampoos are available in smaller packs. Fair and lovely was launched in a smaller pack. Colgate toothpaste launched its smaller packs to cater to the travelling segment and the rural consumers.Godrej recently introduced three brands of Cinthol, Fair Glow and Godrej in 50-gm packs, priced at Rs 4-5 meant specifically for Madhya Pradesh, Bihar and Uttar Pradesh the so-called `Bimaru' States. Hindustan Lever, among the first MNCs to realize the potential of India's rural market, has launched a variant of its largest selling soap brand, Lifebuoy at Rs 2 for 50 gm. The move is mainly targeted at the rural market. Coca-Cola has addressed the affordability issue by introducing the returnable 200-ml glass bottle priced at Rs 5. The initiative has paid off: Eighty per cent of new drinkers now come from the rural markets. Coca-Cola has also introduced Sunfill, a powdered soft-drink concentrate. The instant and ready-to-mix Sunfill is available in a single-serve sachet of 25 gm priced at Rs 2 and multiserve sachet of 200 gm priced at Rs 15.

Acceptability

The third challenge is to gain acceptability for the product or service. Therefore, there is a need to offer products that suit the rural market. One company which has reaped rich dividends by doing so is LG Electronics. In 1998, it developed a customized TV for the rural market and christened it Sampoorna. It was a runway hit selling 100,000 sets in the very first year. Because of the lack of electricity and refrigerators in the rural areas, Coca-Cola provides low-cost ice boxes a tin box for new outlets and thermocol box for seasonal outlets.

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The insurance companies that have tailor-made products for the rural market have performed well. HDFC Standard LIFE topped private insurers by selling policies worth Rs 3.5 crores in total premium. The company tied up with non-governmental organizations and offered reasonably-priced policies in the nature of group insurance covers. With large parts of rural India inaccessible to conventional advertising media only 41 per cent rural households have access to TV building awareness is another challenge. Fortunately, however, the rural consumer has the same likes as the urban consumer movies and music and for both the urban and rural consumer, the family is the key unit of identity. However, the rural consumer expressions differ from his urban counterpart. Outing for the former is confined to local fairs and festivals and TV viewing is confined to the state-owned Doordarshan. Consumption of branded products is treated as a special treat or luxury.

Awareness

Brand awareness is another challenge. Fortunately, however, the rural consumer has the same likes as the urban consumer movies and music and for both the urban and rural consumer, the family is the key unit of identity. However, the rural consumer expressions differ from his urban counterpart. Outing for the former is confined to local fairs and festivals and TV viewing is confined to the state-owned Doordarshan. Consumption of branded products is treated as a special treat or indulgence. Hindustan Lever relies heavily on its own company-organized media. These are promotional events organized by stockiest. Godrej Consumer Products, which is trying to push its soap brands into the interior areas, uses radio to reach the local people in their language. Coca-Cola uses a combination of TV, cinema and radio to reach 53.6 per cent of rural households. It doubled its spend on advertising on Doordarshan, which alone reached 41 per cent of rural households. It has also used banners, posters and tapped all the local forms of entertainment. Since price is a key issue in the rural areas, Coca-Cola advertising stressed its `magical' price point of Rs 5 per bottle in all media. LG Electronics uses vans and road shows to reach rural customers. The company uses local language advertising. Philips India uses wall writing and radio advertising to drive its growth in rural areas. 28

The key dilemma for MNCs ready to tap the large and fast-growing rural market is whether they can do so without hurting the company's profit margins.

Evolving a New Marketing Mix for Selling to Rural Indians


12.2% of the world lives in Rural India. Put in a different context, this works out to 1 in 8 people on Earth. Being able to successfully tap this growing market is every marketers dream. However, myths abound. Indias rural markets are often misunderstood. A clear distinction needs to be made with regard to the reality versus the image of rural India. If such a distinction is not made, we will be unable to distinguish between the serpent and the rope and the rope and the serpent.

The rural market is not homogeneous. Though the aggregate size is very large, individual subsets of this market tend to be rather small and disparate. Geographical, demographical, statistical, logistical differences are very apparent. Positioning and realities regarding the potential of each of these market segments differ and lie at the very core of forming the strategy for the rural markets.

The face of Indian agriculture is changing from dry land and irrigated agriculture into high-tech and lowtech agriculture. Farmers in states like Maharashtra and Andhra Pradesh have reaped the benefits of adopting new age farming practices, including green house cultivation, fert-irrigation and hydroponics. This has radically changed the economics of farming, with the investment in these systems lowering the cost of cultivation, increasing yields due to integrated crop management practices and reducing the dependence on rainfall. As a result, disposable income has grown sharply. The aspirants are becoming climbers showing a sustained economic upturn as purchasing power is increasing in the rural markets. The proportion of very rich has increased five- fold. The growing incomes have modified demand

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patterns and buyer behaviour. Moreover, the need for a product or service is now adequately backed up with the capacity, ability and willingness to pay.

However, the market still remains largely unexploited. At most times, potential markets need to be found and at times, even created. Such creation of demand needs efficient management of the supply chain. To increase market share, behavioural change needs to be at the forefront of any strategy. Further, due to the diversity of this market, marketers need to think, plan and act locally.

It is therefore essential to develop an accurate Marketing Mix for selling to rural Indians.

Product
The Rural market is not a homogenous set of customers with preferences frozen in time. When developing products in any category, marketers must identify the typical rural specific needs. Urban products cannot be dumped onto rural markets without modifications. Tailor-made products are better received by the rural audience as the consumers feel empowered and tend to dentify with the offering.

For instance, shampoos or soaps with distinctive, strong rose or jasmine perfumes are very popular with the rural women in South India. The urban women do not identify as strongly with these perfumes. Sachetization is also a distinctly rural-driven phenomenon. As demand in several categories is being created, intensity of use is quite low. On average, rural folk would use a shampoo only once a week. Habits take time to change and making unit sachet packs affordable is the key to inducing trial and purchase.

Systematic, in-depth research that can help understand the depths of the mind of the villagers, their buying criteria, purchase patterns and purchasing power are an essential input while developing rural specific products or services.

A common error has been to launch a completely stripped down version of the urban product in the rural market, with the objective of offering the lowest possible price. This is not what a rural consumer wants. What is required is to introduce a product with essential features, whose needs are recognized and for which the consumer is willing to pay (value-adding features). Product developers should aim at eliminating all the cost-adding features, i.e., features which a consumer is unwilling to pay for as he sees

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no obvious utility. This would redefine value in the minds of the consumer and tr emendously increase product acceptability.

Product development is severely constrained by legislation in the case of agricultural inputs like fertilizers, insecticides and pesticides. In the case of fertilizers for instance, though levels of deficiency of nutrients have increased significantly over the past decade, no significant changes in formulations notified under the Fertilizer Control Order have taken place. This has severely restricted the availability of cost effective specialty fertilizers of global standards to Indian farmers. Technological know-how for manufacture of such fertilizers exists within the country. However, farmers using modern farming practices are unable to get an assured supply of such farm inputs due to draconian legislation. A move to liberalize the sector could perhaps consider the accepted worldwide norm of allowing manufacturers with a strong R&D base to decide their own formulations with the government machinery conducting checks on market samples of finished products to ensure that they live up to the labelled specifications. This would be a major policy initiative that would give a huge impetus to innovative product development in the farm sector. Product life cycles as are becoming shorter and these are having their impact on company life cycles. Thus for any company wishing to develop its product portfolio, allegiance to the classic American P-A-L Principle of Partnership - Alliances - Linkages is a basis for survival.

Pricing
Every marketer must realize that the rural consumer is not a miser. He is not simply looking for the cheapest product in every category. He understands and demands value for money in every purchase that he makes. Pricing therefore is a direct function of factors including cost-benefit advantage and opportunity cost. Pricing offered to consumers should be for value offerings that are affordable. Price sensitivity is extremely high and comparison with competitive prices is common. Consumers seem to create narrow psychological price bands in their minds for product groups and price elasticity beyond the extreme price points is very high. The perceived utility or value of the product or service is the ultimate decision making factor.
It is certain however, that buying cheap is not the primary objective. Rather, it is buying smart. A study revealed that the average rural consumer takes approximately 2 years to decide on buying a watch! He

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will not do so unless he is totally convinced that he is getting value for Money. Impulse buys and purchases for conspicuous consumption are also extremely few and far Between considering the value for money factor that reigns supreme in most rural purchase decisions.

It must be remembered that the rural consumer does not have a budget problem. He has a cash flow problem. This is because the village folk receive funds only twice a year. At these times, he is capable of making high volume purchases. At all times, however, the unit price is critical and so is the pack size. Because of this, in the lean season when there is a cash flow crunch, marketers need to provide financial products, schemes or solutions that suit the needs of the rural population.

Promotions & Advertising


There are a lot of barriers that militate against homogenous media and message delivery. These barriers stem from the fact that rural markets vary immensely in terms of tastes, habits and preferences leading to different expectations of every segment of the population.

However, one fact is certain across all areas. The rural consumer likes to touch and feel a product before making a choice. Demonstrations are undoubtedly the most effective promotional tool that shapes purchase decisions of the rural population. Demonstrations establish the credentials of any new technology used in developing the product. In todays information era, it is very important for companies to wise-up on emerging technologies. It has in fact become a medium to attract larger audiences for a product demonstration. Technology must be used to prepare a database of customers and their requirements. The use of video using mobile vans and even large screen video walls at events should be arranged.

The classic conundrums of reach and coverage of the media are shattered. Several creative communication media have been used by various companies to tackle the problem of having to use visual communication and non-verbal communication to reach the rural audience. This is required because a large proportion of the rural population cannot read or write. Alliances with cottage industries, dharmsalas, panchayats, post offices and police stations for advertising have also helped immensely. More importantly, in rural India, experience has proved time and time again that word of mouth is the key influencer.

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Intermediaries are the foundation to rural distribution. If the intermediary understands and is constantly reminded about your product, then the end user will not be allowed to forget. The companies must reinforce this highly effective medium and use all their innovation and money tom develop more dramatic point of sale and point of contact material. This becomes all the more important when in rural India, more often than not, the overlap between the product categories sold in a single outlet in tremendous. For instance, a store may call itself as a grocery store but will stock everything from groceries to vegetables to fertilizers and may at times even stock medicines. In such cases, the point at which the customer actually comes in contact with a product may not be the point at which the sale is affected.

The re-use capacity and colour of the container in which the product is packed is also a crucial factor. In fact, reusable packaging is considered a major aid in promoting sales for products in the rural market.

Consumer and Trade schemes that Incentivise Spending using discount coupons, off season discounts, free samples, etc. encourage spending. Lucky draws and gift schemes are a major hit in most states.

The use of local idioms and colloquial expressions are an excellent way to strike a rapport with the rural consumer and must be borne in mind when developing media plans and public relations programmes. No high voltage publicity is required. The rural consumer is very down to earth but equally discerning and marketers need to step into the shoes of the rural folk while creating product promotion campaigns.

Another unique feature of rural markets is that the Decision making process is collective. The persons involved in the purchase process - influencer, decider, buyer, one who pays can all be different. So marketers must address brand messages in their campaigns at several levels. Apart from regular household goods, several agribusiness companies have also started providing gift schemes with offers for free jewellery that influences the ladies to pressure the farmers to purchase agricultural inputs from select companies. This promotion strategy thus makes women influence purchase decisions that they would ordinarily not be involved in.

Youth power is becoming increasingly evident in villages. Rural youth bring brand knowledge to the households. This has forced several companies to change the focus and positioning of their products and services towards this segment that is growing in absolute number and relative influence.

There are other attributes in the promotion strategy which are explained as under:

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1. Mass media: In the present world mass media is a powerful medium of communication. The following are the mass media generally used: Television. Cinema Radio Print media: Handbills and Booklets, posters, stickers, banners, etc. 2. Personal selling and opinion leaders: In personal selling it is required that the potential

users are identified and awareness is created among them about the product, its features, uses and benefits. This can be achieved only by personal selling by highly motivated sales person. In fact the word of mouth information holds lot validity in rural areas even today. This is the reason why opinion leaders and word of mouth are thriving among rural consumers. An opinion leader in rural areas can be defined as a person who is considered to be knowledgeable and is consulted by others and his advice is normally followed. The opinion leaders may be big landlords or politicians or progressive farmers. 3. Special campaigns: During crop harvest and marketing seasons it is beneficial to take up special promotion campaigns in rural areas. Tractor owners (tonee) conducted by MRF Limited is one such example. Brooks Bond carries out marches in rural areas with band, music and caparisoned elephants to promote their brand of tea.
Mandi and Mela magic

At last count, India witnessed over 50,000 melas. Of these 25,000 meals are held to signify religious, cultural festivals as well as local fairs and events. On an average, visitors at these melas spend between Rs. 5,000 to Rs. 50,000 a day. For example, 3 lakh people visited the annual mela at Navchadi which lasts for 7 days in Meerut. The largest such mela is the MahaKumbhMela which is visited by an average of 12 crore people.

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There is however, a caveat when an organization is considering using mela for marketing their products. Is the audience at this mela fit for promotion of the product at hand? What are the psychographics of this audience? What is the motivational and behavioural impetus that brings visitors to each of these melas. On considering these questions, it has been observed that melas are fit to generate product exposure, package familiarity, brand reminder and word of mouth. However, for products that need concept marketing and those that have high prices, such melas are not suitable promotion media. This is because the time and the mood of the people that visit these melas are not right to digest technical information or for making large purchases. People come to melas to have a good time and are not reminded of such high technology or high priced products when they return home. In the words of Mr. Neville Gomes, Managing Director of Multimedia Aquarius, promotion at melas is like a one night stand. There will be no reminder later. Thus, a large amount of qualitative judgment is indeed in planning promotions at melas by media planners.

Place
place is the major reason behind the evolution of rural marketing as a distinct discipline. A village as a place for promotion, distribution & consumption is very different from a town or city, thus the general marketing theories cant be applied directly in rural markets. Reaching the right place is the toughest part in todays rural marketing, as most of the products reach up to the nearest townships of any village, but due to higher distribution costs, these products fails to reach the village as the distribution channel fails to put in the required efforts. Most of the times, the rural retailers themselves go to the urban areas to procure these goods. Rural markets imply complex logistical challenges that show up as high distribution costs.

Significance of Distribution No matter how well devised a companys product, pricing or promotion strategy, the most crucial link in ensuring the success of rural marketing efforts is distribution. Distribution must be strengthened and this would raise investment cost barriers for new entrants.

In Rural India, the selection and use of distribution channels is a nightmare. The reason for this is very clear when we consider that on an average, Urban and Rural India both have approximately 3 million retail outlets. However, Urban India has only 4,000 towns where these outlets are located. On the other hand, Rural Indias 3 million outlets are located in 6.3 lakh villages. Thus, marketers are faced with the problem of feeding 3 million shops located in vastly diverse areas each of which records an average sale

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of only Rs.5,000 per outlet. Further compounding this problem is the fact that even this meagre sale is mostly on credit. The diversity in the distribution of shops is the self-limiting factor in terms of servicing the rural distribution network.

The distribution of outlets however shows that a marketer need not be present in all markets at all times. Being present in 6 lakh villages is virtually impossible for an organization of any size. Rural wealth and demand is concentrated typically at satellite towns, district headquarters, assembly markets and such

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central locations. Rural distribution has a rigid hierarchy of markets that make channel decisions relatively structured.

It is essential for rural marketing companies to understand this hierarchy. Rural folk are habituated to travelling once a week for their weekly purchases to a satellite town. They do not expect such items to be present in every village. For durables where the outlay involved is typically large, the purchase would be made in an assembly market for reasons of choice and availability of adequate cash flow. This is due to the fact that it is at assembly markets that auction yards are present where the farmers congregate to sell their output. After such sale of produce, they are cash rich and can afford to make such purchases. It is therefore not necessary for a marketer of TV sets to take their distribution channel all the way down to the village shop. A TV will not be sold there as the cash flow does not exist at that point in the hierarchy of markets. A television distributor must be present at assembly markets which are much smaller in number, more controllable, easier to reach and service. Keeping the hierarchy in mind will help decide the optimum level of penetration required to reach a critical mass of rural consumers.

Haats

Haats are the nerve centre of Rural India. They are a readymade distribution network embedded in the fabric of rural society for over 1000 years. They have been held on a regular basis across the length and breadth of the country for over 1000 years. Right from the time of Chandragupta Maurya, Haats are seen as a place for social, cultural and economic interchange.

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One in every five villages with a population of over 2000 has a haat. In villages with less than 2000 people this figure reduces to 1 in 20 villages. Typically, an average haat will have close to 300 stalls. A haat usually serves around 5000 visitors. Considering that the average population of an Indian village is approximately 1000, each haat serves 5 villages. A study estimates that 47,000 haats are conducted in rural India. These rural super markets are much larger than all the world's K-marts and Wal-marts put together.

A lot of re-distribution also occurs through haats. This is because, a large number of retailers and subwholesalers buy from haats for their village stores. What is most attractive to marketers is that 90% + of sales in haats are on cash basis. Traditionally, in village shops a lot of credit sales occur due to the fact that in a small geographic area of a village, everybody knows everybody. Considering that over 5000 visit a haat from 5 villages, the system gets derelationalised. Apart from the 90% cash sale, 5 to 7% is conducted on barter system and the rest 3 to 5% is on credit. Also attractive to companies wishing to use the system is the low selling overheads. Participation fees at haats are a flat Re.1 to Rs.5 per stall and this rate is common to a giant like Hindustan Lever and the smallest local seller.

Distribution costs must be reduced through optimum utilization of the network. Thus, incorporating haats in the distribution strategy of a rural marketing organization selling consumer goods and FMCG products (typically once a week purchase items) is a tremendous opportunity.

Perhaps the other most important factor to consider while developing rural distribution strategy is that the move from transactional marketing to relationship marketing is most evident in the village market. A strong bond needs to be created with every consumer even in the remotest village and the smallest town. Marketing in Rural India is undoubtedly a long-haul exercise and one that involves great expense. Only those with a strong mind, a tough heart and stiff hands survive.

There is also a need to realise that the dealer is the company's "unpaid" sales force. It is essential to educate and involve him as he is the local company representative and is the only member in the channel of distribution that is in direct contact with the final consumer. The dealers'feedback needs to be obtained as the direction for future strategy emanates here.

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MARKRTING STRATEGIES TO CAPTURE RURAL INDIA


SEGMENTATION OF RURAL MARKET

The first step is to develop & implement any strategy for the rural market should include the appropriate segmentation of the rural market. The important thing is that appropriate segmentation basis need to be applied. Different product categories have different rural markets to cater to & these can be selected by applying different criteria of segmentation. The organization can do the following thing to start with: Focus on select markets. Focus on select villages.
BY COMMUNICATING AND CHANGING QUALITY PERCEPTION

Companies are coming up with new technology and they are properly communicating it to the customer. There is a trade of between Quality a customer perceives and a company wants to communicate. Thus, this positioning of technology is very crucial. The perception of the Indian about the desired product is changing. Now they know the difference between the products and the utilities derived out of it. As a rural Indian customer always wanted value for money with the changed perception, one can notice difference in current market scenario.
BY PROPER COMMUNICATION IN INDIAN LANGUAGE

The companies have realized the importance of proper communication in local language for promoting their products. They have started selling the concept of quality with proper communication. Their main focus is to change the Indian customer outlook about quality. With their promotion, rural customer started asking for value for money.

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BY TARGET CHANGING PERCEPTION

If one go to villages they will see that villagers using Toothpaste, even when they can use Neem or Babool sticks or Gudakhu, villagers are using soaps like Nima rose, Breeze, Cinthol etc. even when they can use locally manufactured very low priced soaps. Villagers are constantly looking forward for new branded products. What can one infer from these incidents, is the paradigm changing and customer no longer price sensitive? Indian customer was never price sensitive, but they want value for money. They are ready to pay premium for the product if the product is offering some extra utility for the premium.

BY UNDERSTANDING CULTURAL AND SOCIAL VALUES

Companies have recognized that social and cultural values have a very strong hold on the people. Cultural values play major role in deciding what to buy. Moreover, rural people are emotional and sensitive. Thus, to promote their brands, they are exploiting social and cultural values.
BY PROVIDING WHAT CUSTOMER WANT

The customers want value for money. They do not see any value in frills associated with the products. They aim for the basic functionality. However, if the seller provides frills free of cost they are happy with that. They are happy with such a high technology that can fulfil their need. As "Motorola" has launched, seven models of Cellular Phones of high technology but none took off. On the other hand, "Nokia" has launched a simple product, which has captured the market.
BY PROMOTING PRODUCTS WITH INDIAN MODELS AND ACTORS

Companies are picking up Indian models, actors for advertisements as this helps them to show themselves as an Indian company. Diana Hyden and Shahrukh Khan are chosen as a brand ambassador for MNC quartz clock maker "OMEGA" even though when they have models like Cindy Crawford.

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BY ASSOCIATING THEMSELVES WITH INDIA

MNCs are associating themselves with India by talking about India, by explicitly saying that they are Indian. M-TV during Independence Day and Republic daytime make their logo with Indian tri-colour. Nokia has designed a new cellular phone 5110, with the India tri-colour and a ringing tone of "SareJahan se achcha".

BY PROMOTING INDIAN SPORTS TEAM

Companies are promoting Indian sports teams so that they can associate themselves with India. With this, they influence Indian mindset. LG has launched a campaign "LG kiDua, all the best". ITC is promoting Indian cricket team for years; during world cup they have launched a campaign "Jeetahaijitegaapna Hindustan India IndiaIndia". Similarly, Whirlpool has also launched a campaign during world cup.

BY TALKING ABOUT A NORMAL INDIAN

Companies are now talking about normal India. It is a normal tendency of an Indian to try to associate him/her with the product. If he/she can visualize himself/herself with the product, he /she become loyal to it. That is why companies like Daewoo based their advertisements on a normal Indian family.
BY DEVELOPING RURAL-SPECIFIC PRODUCTS

Many companies are developing rural-specific products. Keeping into consideration the requirements, a firm develops these products. Electrolux is working on a made-for India fridge designed to serve basic purposes: chill drinking water, keep cooked food fresh, and to withstand long power cuts.

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BY GIVING INDIAN WORDS FOR BRANDS

Companies use Indian words for brands. Like LG has used India brand name "Sampoorna" for its newly launched TV. The word is a part of the Bengali, Hindi, Marathi and Tamil tongue. In the past one year, LG has sold one lakh 20-inch Sampoorna TVs, all in towns with a population of around 10,000.

BY ACQUIRING INDIAN BRANDS

As Indian brands are operating in India for a long time and they enjoy a good reputation in India. MNCs have found that it is much easier for them to operate in India if they acquire an Established Indian Brand. Electrolux has acquired two Indian brands Kelvinator and Allwyn this has gave them the well-established distribution channel. As well as trust of people, as people believe these brands. Similarly Coke has acquired Thumps up, Gold Spot, Citra and Limca so that they can kill these brands, but later on they realized that to survive in the market and to compete with their competitor they have to rejuvenate these brands.
BY EFFECTIVE MEDIA COMMUNICATION

Media Rural marketing is being used by companies. They can either go for the traditional media or the modern media. The traditional media include melas, puppetry, folk theatre etc. while the modern media includes TV, radio, and e-chaupal. LIC uses puppets to educate rural masses about its insurance policies. Govt of India uses puppetry in its campaigns to press ahead social issues. Brook Bond Lipton India ltd used magicians electively for launch of Kadak Chap Tea in Etawah district. In between such a show, the lights are switched of and a torch is flashed in the dark (EVEREADYs tact).
BY ADOPTING LOCALISED WAY OF DISTRIBUTING

Proper distribution channels are recognized by companies. The distribution channel could be big scale Super markets; they thought that a similar system can be grown in India. However, they 42

were wrong; soon they realized that to succeed in India they have to reach the nook and the corner of the country. They have to reach the "local Paanwala, Local Baniya" only they can succeed. MNC shoe giants, Adidas, Reebok, and Nike started with exclusive stores but soon they realized that they do not enjoy much Brand Equity in India, and to capture the market share in India they have to go the local market shoe sellers. They have to reach to local cities with low priced products.

BY ASSOCIATING THEMSELVES WITH INDIAN CELEBRITIES

MNCs have realized that in India celebrities enjoyed a great popularity so they now associate themselves with Indian celebrities. Recently Luxor Writing Instruments Ltd. a JV of Gillette and Luxor has launched 500 "Gajgamini" ranges of Parker Sonnet Hussain special edition fountain pens, priced at Rs. 5000. This pen is signed by Mr.MakbulFidaHussain a renowned painter who has created "Gajgamini" range of paintings. Companies are promoting players like BhaichungBhutia, who is promoted by Reebok, so that they can associate their name with players like him and get popularity.
MELAS

Melas are places where villagers gather once in a while for shopping. Companies take advantage of such events to market their products. Dabur uses these events to sell products like JANAM GHUTI (Gripe water). NCAER estimates that around half of items sold in these melas are FMCG products and consumer durables. Escorts also display its products like tractors and motorcycles in such melas.
PAINTINGS

A picture is worth thousand words. The message is simple and clean. Rural people like the sight of bright colors. COKE, PEPSI and TATA traders advertise their products through paintings.

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Product Strategies
The specific strategies, which can be employed to develop or modify the products to targets the rural market, can be classified as follows:

.1. Small unit packing:Given the low per capita income & purchasing habits of the rural consumers, small unit packages stand a good chance of acceptance in rural market. Single serve packets or sachets are enormously popular in India. They allow consumers to buy only what they need, experiment with new products, & conserve cash at the same time. This method has been tested by products life shampoos, pickles, biscuits, Vicks cough drops in single tablets, tooth paste, etc. Small packings stand a good chance of acceptance in rural markets. The advantage is that the price is low and the rural consumer can easily afford it. Also the Red Label Rs. 3.00 pack has more sales as compared to the large pack. This is because it is very affordable for the lower income group with the deepest market reach making easy access to the end user satisfying him. The small unit packings will definitely attract a large number of rural consumers. 2. New product designs: Keeping in view the rural life style the manufacturer and the

marketing men can think in terms of new product designs. The rural product usage environment is tough because of rough handling, rough roads & frequent power fluctuations. Thus, all these environmental factors must be considered while developing the products meant for rural audience. Nokias 1100 model is a very good example of a customized model for rural markets. Its design has been modified to protect it against rough usage in rural environment; it is dust resistant & has a small torch light in view of the frequent power cuts in rural India. It is also introduces messaging in Hindi language now, in some of the economically priced models in order to cater to the semi-urban or rural consumers. This is in real terms, thinking global & acting local.

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3.

Sturdy products: Sturdiness of a product is an important factor for rural consumers. The

product should be sturdy enough to stand rough handling, transportation & storage. The experience of torch light dry battery cell manufacturers supports this because the rural consumers preferred dry battery cells which are heavier than the lighter ones.For them, heavier weight meant that it has more over and durability. Sturdiness of a product either or appearance is an important for the rural consumers. 4. Utility oriented products: The rural consumers are more concerned with utility of the

product and its appearance Philips India Ltd. Developed and introduced a low cost medium wave receiver named BAHADUR during the early seventies. Initially the sales were good but declined subsequently. On investigation it was found that the rural consumer bought radios not only for information and news but also for entertainment. 5. Brand name: For identification, the rural consumers do give their own brand name on the name of an item. The fertilizers companies normally use a logo on the fertilizer bags though fertilizers have to be sold only on generic names. A brand name or a logo is very important for a rural consumer for it can be easily remembered. Many a times rural consumers ask for peelitikki in case of conventional and detergent washing soap. Nirma made a peelitikki especially for those peelitikki users who might have experienced better cleanliness with the yellow colored bar as compared to the blue one although the actual difference is only of the color. e.g.: Coca-Cola targeted the whole Indian rural market with the positioning of ThandaMatlab Coca-Cola advertisements because most of the villagers say when wanting a drink refer to it as Thanda so Coca-cola used that word.

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Pricing strategies
1. Low cost/ cheap products: This follows from the product strategy. The price can be kept low by low unit packagings like paisa pack of tea, shampoo sachets, vicks 5 grams tin, etc. this is a common strategy widely adopted by many manufacturing and marketing concerns. 2. Refill packs / Reusable packaging: In urban areas most of the health drinks are available. The containers can be put to multipurpose uses. Such measures can a significant impact in the rural market. For example, the rural people can efficiently reuse the plastic bottle of hair oil. Similarly the packages of edible oil, tea, coffee, ghee etc can be reused. Pet jars free with the Hasmukhrai and Co Tea, Ariel Super Compact. 3. Application of value engineering: in food industry, Soya protein is being used instead of milk protein. Milk protein is expensive while Soya protein is cheaper, but the nutrition content of both is the same. The basic aim is to reduce the value of the product, so that a larger segment can afford it, thus, expanding the market. 4. Large volume-low margins (Rapid or slow penetration strategy): Marketers have to focus on generating large volumes & not big profit margins on individual products. If they price their product at a level which can lead to good volumes, then they can still generate good returns on the capital employed. 5. Overall efficiency & passing on benefits to consumers: For rural products, the strategy should be to cut down the production, distribution & advertising costs & passing on these benefits to the customers to further increase the turnover. Most often, it has been observed that advertising has less to do with product sales in the rural areas. If an organization gets the price point right, then it can work in rural market. 6. Low volume-low price strategy: This strategy of reducing prices by reducing the package size in order to make it appear more affordable, is delivering very good results for a large

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number of FMCG product categories, in the rural markets of India. In categories where maintaining the price point is extremely critical, this strategy is delivering very good results. 7. Ensuring price compliance: Rural retailers, most of the times, charges more than the MRP. The manufacture has to ensure price compliance either through promotional campaigns, as was done by Coca Cola, or by ensuring the availability of products at the retail outlets directly.

Promotion strategies
Customized promotional media & messages need to be developed by the organizations to effectively target the rural market. The following strategies can be considered while developing promotional campaigns for the rural markets: 1. Think Global Act Local Rural population is diverse, but the commonalities of their ethos & simple living habits need to be understood for advertising to succeed. For that, the theme of the advertisement needs to revolve among universal themes, such as family-love. But the context, storyline, language & idioms should be such that the rural audience of different rural market segments can relate to. 2. Think in Local Idiom This is the need of the advertising professionals who can think like the rural people. The only we can have insights like Thandamatlab Coca Cola. There should be the use of language writers who understands the rural & regional pulse better. 3. Simplicity & Clarity All promotional messages targeted at rural audience need to be simple & clear, which can be easily understood, & they should not include any confusing elements. It is preferable that it has only a few propositions at a time. Bombarding rural consumers with too much, in less time can easily confuse them & leave them bewildered. Promotional message should highlight only the functional values of the product & explains how those values can make the consumers life even better & solve any of his problems. 47

4. Narrative Story Style The promotional message can be delivered in the form of an entertaining story with a message depicting how the brand delivers larger good to the family & society. The theme of the story line can be about how the product can solve the problems of the rural consumers. 5. Choice of Brand Ambassador Brand Ambassador for the rural markets need to be picked carefully as urban successes might not get replicated in the rural markets. That is why Govinda in the Mirinda as boosted the sales of the drink in the rural markets. An organization might spend a lot of money in hiring a brand ambassador only to find out later that it had little impact on the rural consumer.

Distribution Strategy
Many companies view the rural markets as great opportunity for expanding their sales but find distribution as a major problem. Unfortunately, it is almost impossible to transplant strategies which work successfully in urban markets onto rural markets, namely, extensive retailing and sustained pull generation through mass media advertising.

The road blocks to reach the rural customers are:

Lack of adequate transport facilities. Large distances between villages. Lack of pucca roads connecting villages to nearest townships. Lack of proper retail outlets Lack of mass media infrastructure.

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The marketers were of the opinion that the villagers would come to nearby towns and buy the products that they want.

What has been found is that if we have to serve the rural consumer we will have to take our products to him through the channels that he is using and some innovative ways of getting to him.

The following distribution strategies formulated for the rural category. 1. Coverage of villages with 2000 and above population: Ideally, coverage of villages with up to 2000 and above population could be the break-even point for a distribution setup. By doing so the percentage of villages covered comes to only 10% of all the villages, but the rural population covered will be substantial, to the extent of about 40 to 45 percent. With a distribution network in about 55,000 villages, which have a population of 2000 persons & above each, one can cover about 25 crores rural consumers. This strategy is good to begin with & then subsequently, villages with lesser populations can be added. 2. Segmentation:the number of villages in India is huge & it is not viable to contact & serve all villages directly. Therefore, companies or distributors can carefully examine the market potential of different villages & target the villages that can be served in a financially viable manner through an organized distribution effort. 3. Use of co-operative societies: There are over 3 lacks co-operative societies operating in

rural areas for different purposes like marketing cooperatives, farmers service cooperatives and other multipurpose cooperatives. These cooperatives have an arrangement for centralized procurement and distribution through their respective state level federation. Such state level federation can be motivated to procure and distribute consumables items and low value durable items to the members to the society for serving to the rural consumers. Many of the societies extend credit to the members for purchases.

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4. Utilization of public distributory system: The PDS in the country is fairly well organized. The revamped PDS places more emphasis on reaching remote rural areas like the hills and tribals. The purpose of PDS is to make available essential commodities like food grains, su gar, kerosene, edible oils and others to the consumers at a reasonable price. The shops that distribute these commodities are called fair price shops. These shops are run by the state civil Supplies Corporation, co-operatives as well as private entrepreneurs. Here again there is an arrangement for centralized procurement and distribution. The manufacturing and marketing men should explore effective utilization of PDS. 5. Utilization of multipurpose distribution centers by petroleum/oil companies: In order to cater to the rural areas the petroleum/oil companies have evolved a concept of multipurpose distribution centers in rural areas. In addition to petrol/diesel, lubricants, these outlets also stock consumables agricultural inputs like fertilizers, pesticides and seeds. It is estimated that there are about 450 such outlets in operation in the country. The rural consumer who has tractors, oilengine pump sets and mopeds frequent these outlets for their requirement. These outlets can be profitably utilized for selling consumables and durable items also. 6. Distribution up to feeder markets/mandi towns: Keeping in view the hierarchy of markets for the rural consumers, the feeder markets and mandi towns offer excellent scope for distribution. The rural customers visit these towns at regular intervals not only for selling the agricultural produce but also for purchasing cloth, jewelry, hardware, radios, torch cells and other durables and consumer products. From the feeder markets and mandi towns the stockiest or wholesaler can arrange for distribution to the village shops in the interior places. This distribution can be done by mopeds, cycles, bullock-carts, camelbacks etc. depending upon the township. 7. Shandies/Haaths/Jathras/Melas: These are places where the rural consumers congregate as a rule. While shandies/heaths are held a particular day every week, Jathras and melas are held once or twice a year for longer durations. They are normally timed with religious festivals. Such places attract large number of itinerant merchants. Only temporary shops come up selling goods of all kinds. It can be beneficial for companies to organize sales of their product at such places. Promotion can be taken, as there will be ready captive audience. For convincing the 50

manufacturing and marketing man with regard to the importance of these places from rural marketing point of view a visit to such places is necessary. It is estimated that over 5,000 fairs are held in the country and the estimated attendance is about 100 million rural consumers. Biggest fair PushkarMela is estimated to attract over 10 million people. There are 50 such big rural fairs held in various parts of country, which attract urbanite also like Mankanavillaku in Malappara in Kerela, KumbhMela at Hardwar in U.P. PeriyaKirthigai at Tiruparunkunaram in Tamil Nadu. Merits:

Convenience: The entire market can be related to large departmental stores in cities, where the advantage is a one-stop shopping exercise. These outlets crop up every week, providing consumers immense choice and prices.

Attractive: The weekend shopping is not only convenient but also entertaining. The markets start early and will be over by lunch. Afterwards, there will be entertainment. In respect of transactions, it is an attractive place to those who want to buy second hand durables and to those who prefer barter transactions. Further the freshness of the produce, buying in bulk for, a week and the bargaining advantage attract the frugal and weeklong hard working rural folk.

Availability: It is a market for everyone and for everything. Household goods, clothes, durables, jewellery, cattle, machinery, farming equipment, raw materials and a host of products are available.

8. Agricultural Input Dealers: Fertilizers should be made available to the farmers within the range of 4-5 km from their residence, as per the essential commodities act. This is why there are about 2 lakh fertilizer dealers in the country, both in cooperative & private sector. Example of Varana Nagar in Maharashtra proved an eye opener in this regard where the sugar and milk cooperatives have totally changed the life style of people. The supermarket in Varana Nagar caters 51

exclusively to rural consumers. Similarly a co-operative supermarket called Chintamani in Coimbatore (T.N) arranges free transit of rural consumers to the supermarket of their purchases. 9. Joint distribution by Non-competing Companies:As the cost of distributing the products in the rural market through distribution vans can be unviable for a single company, different noncompeting companies can come together to jointly operate distribution vans for the rural market. This will enable them to share the cost of operating the van & on account of the sharing of the cost by four or five companies; the entire operation can become financially viable for all the players. 10. Personal Selling Network: It is very successful distribution channel being developed by companies like HUL. It adds a personal touch to the marketing, as the salesmen are the resident of the village or community itself, making it easier to sell the product & maximise sales for the company.

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History of Automobile Industry in India


Automobile Industry in India has witnessed a tremendous growth in recent years and is all set to carry on the momentum in the foreseeable future. Indian automobile industry has come a long way since the first car ran on the streets of Bombay in 1898. Today, automobile sector in India is one of the key sectors of the economy in terms of the employment. Directly and indirectly it employs more than 10 million people and if we add the number of people employed in the autocomponent and auto ancillary industry then the number goes even higher. The automobile industry comprises of heavy vehicles (trucks, buses, tempos, tractors); passenger cars; and two-wheelers. Heavy vehicles section is dominated by Tata-Telco, Ashok Leyland, Eicher Motors, Mahindra and Mahindra, and Bajaj. The major car manufacturers in India are Hindustan Motors, MarutiUdyog, Fiat India Private Ltd., Ford India Ltd., General Motors India Pvt. Ltd., Honda Siel Cars India Ltd., Hyundai Motors India Ltd., and Skoda India Private Ltd., Toyota Motors, Tata Motors etc. The dominant players in the two-wheeler sector are Hero Honda, Bajaj, TVS, Honda Motorcycle & Scooter India (Pvt.) Ltd., and Yamaha etc. Indian automobile industry has matured in last few years and offers differentiated products for different segments of the society. It is currently making inroads into the rural middle class market after its inroads into the urban markets and rural rich. In the recent years Indian automobile sector has witnessed a slew of investments. India is on every major global automobile player's radar. Indian automobile industry is also fast becoming an outsourcing hub for automobile companies worldwide, as indicated by the zooming automobile exports from the country. Today, Hyundai, Honda, Toyota, GM, Ford and Mitsubishi have set up their manufacturing bases in India. Due to rapid economic growth and higher disposable income it is believed that the success story of the Indian automobile industry is not going to end soon.

Some of the major characteristics of Indian automobile sector are:

Second largest two-wheeler market in the world.


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Fourth largest commercial vehicle market in the world. 11th largest passenger car market in the world Expected to become the world's third largest automobile market by 2030, behind only China and the US

History of Two Wheeler In India


India is the second largest producer of two-wheelers in the world. In the last few years, the Indian two-wheeler industry has seen spectacular growth. The country stands next to China and Japan in terms of production and sales respectively. Majority of Indians, especially the youngsters prefer motorbikes rather than cars. Capturing a large share in the two-wheeler industry, bikes and scooters cover a major segment. Bikes are considered to be the favorite among the youth generation, as they help in easy commutation. Large varieties of two wheelers are available in the market, known for their latest technology and enhanced mileage. Indian bikes, scooters and mopeds represent style and class for both men and women in India. About 3.1% of Indian households own a motorcycle; annual sales of motorcycles are expected to reach 10 million by 2010. Motorised two-wheelers like Scooters, small capacity motorcycles and moped are very popular as a mode of transport due to their fuel efficiency and ease of use in congested traffic. The number of two-wheelers sold is several times that of cars. There were 4.75 crore (47.5 million) powered two wheelers in India in 2003 compared with just 86 lakh (8.6 million) cars. Hero Honda, Honda, TVS Motors and Bajaj Auto are the largest two-wheeler companies in terms of market-share. Royal Enfild, an iconic brand name in the country, manufactures different variants of the Bullet motorcycle which is regarded as a classic motorcycle that is still in production. Manufacture of scooters in India started when Automobile Products of India (API), set up at Mumbai and incorporated in 1949, began assembling Innocenti-built Lambretta scooters in India post independence. They eventually acquired
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licencefor the Li150 series model, of which they began full-fledged production from the early sixties onwards. In 1972, Scooters India Ltd (SIL), a state-run enterprise based in Lucknow, Uttar Pradesh, bought the entire manufacturing rights of the last InnocentiLambretta model. API has infrastructural facilities at Mumbai, Aurangabad, and Chennai but has been non-operational since 2002. SIL stopped producing scooters in 1998. Motorcycles and scooters can be rented in many cities. Wearing protective headgear is mandatory for both the rider and the pillion-rider in most cities.

Benefits of two wheelers


Two-wheelers are the most popular and highly sought out medium of transport in India. The trend of owning two-wheelers is due to its Economical price Safety Fuel-efficient Comfort level

However, few Indian bike enthusiasts prefer high performance imported bikes. Some of the most popular high-speed bikes are Suzuki Hayabusa, Kawasaki Ninja, Suzuki Zeus, Hero Honda Karizma, Bajaj Pulsar and Honda Unicorn. These super bikes are specially designed for those who have a zeal for speedy drive. Browse through the pages and catch all the details of high-performance two wheelers in India. Know more about latest launches and happenings in two wheelers industry

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Company Profile

Inspiration in Motion
TVS Motor is the third largest two-wheeler manufacturer in India and ranks among the top ten globally. It is the first company in the world to be honoured with The Deming Prize for Total Quality Management. The company was the first in India to launch 2-seater 50cc moped and 100cc Indo-Japanese motorcycles. At present TVS Apache, TVS Victor, TVS Scooty, TVS Centra and TVS Fiero are the popular bikes in Indian market. TVS Group is one of India's oldest business groups. It is a giant conglomerate with presence in diverse fields like automotive component manufacturing, automotive dealerships and electronics. Today, there are over thirty companies in the TVS Group, employing more than 40,000 people worldwide and with a turnover in excess of USD 2.2 billion. TVS Group originated as a transport company in 1911. TV SundaramIyengar and Sons Limited is the parent and holding company of the TVS Group. TV SundramIyengar and Sons Limited has thefollowing three divisions: TVS and Sons: TVS and Sons is the largest automobile distribution company in India. It distributesHeavy Duty Commercial Vehicles, Jeeps and Cars. TVS and Sons represent premier automotive companies like Ashok Leyland, Mahindra and Mahindra Ltd., and Honda. Thecompany is also one of the leading logistics solution providers and has set up state-of-the-art warehouses all over the country. TVS and Sonshas also
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diversified into distributing a range of Garage equipments. Sundaram Motors:Sundaram Motors distributes Heavy Duty Commercial Vehicles, Cars, and auto spare parts for several leading manufacturers. The company is also the dealer for Ashok Leyland, Honda, Fiat, Ford and Mercedes Benz. Madras Auto Service: Madras Auto Service distributes automotive spare parts for all leading manufacturers.

Other major companies of TVS Group are: TVS - Motor Company Limited: TVS Motor Company Limited is one of the largest two-wheelermanufacturers in India. It manufactures Motorcycles, Mopeds, Scooterettesand Scooters.

Milestone

1980 1984 motorcycles in Sept. 1994 scooters), TVS Scooty in June. 1996 110cc Shogun in Dec. 1997 2000 in April. 2001 d TVS Victor, 4-stroke 110 cc motorcycle, in August, India's first fully indigenously designed and manufactured motorcycle.
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-Japanese -100 cc variomatic

-speed motorcycle, the Shaolin in Oct.

2004

-class 4-stroke 100 cc motorcycle with the revolutionary VT-i Engines for best-in-class mileage. for rough terrain.

Company Flashback
TVS Motor Company Limited is the flagship company of TVS Group, the USD 2.2 billion group. The Group is the third largest two-wheeler manufacturer in India and globally among the top ten, with an annual turnover of over USD 650 million. Currently, the group has more than 30 companies and employs over 40,000 people worldwide. With steady growth, expansion and diversification, it commands a strong presence in the manufacturing of two-wheelers, auto components and computer peripherals. They also have vibrant businesses in the distribution of heavy commercial vehicles (HCV) passenger cars, finance and insurance. 1980 is the red letter year for TVS when India's first two-seater moped rolled out. It ushered in an era of affordable personal transportation. Globally, TVS Motor Company is the first two-wheeler manufacturer to be honoured with the hallmark of Japanese Quality - The Deming Prize for Total Quality Management

COMPANY AT PRESENT & IN FUTURE

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Successfully launched the Victor and Fiero-F 2 models after parting ways with Suzuki. Two wheeler markets show sign of revival after a lackluster first half. The company is suffering a decline in volumes due to poor response of its two strokes Max motorcycles. Recently launched the TVS Centra and 125 cc TVS Victor GLX and four stroke Max in the pipeline, which would be launched later this year. Plans major foray into three-wheeler and quadricycles market through fresh investments of Rs 500 crore. Actively looking to set up manufacturing unit in Indonesia or Vietnam. Strong focus on R&D and product development.

Valuation

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The companys valuations are dependent on five events: Current four businesses grow at the normal industry growth rates. New product launches achieve their targets and are well accepted by the market. Three wheeler foray achieve targeted volume in the desired rates of return on capital employed. Quadricycle foray achieve the desired rate of return on the capital employed.
Overall investment returns

AWARDSDeming Award

TVS Motor is the third Indian company to win the Deming Prize. Only two other TVS companies have managed this before.

It's been a long time since the Union of Japanese Scientists and Engineers instituted the Deming Prize. But very, very few organizations outside Japan have had the honor of receiving it. In fact, the TVS Motor Company is the world's first motorcycle company to be awarded the prize.

As for the TVS Group, it's a third. Sundaram-Clayton Ltd. (Brakes


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Division) and Sundaram Brake Linings Ltd. have already won it. The Deming Prize is the ultimate confirmation of our commitment to quality control. A confirmation known to every TVS rider across the country.

Methodology
Data source Primary Data The data is taken directly from the two wheeler rider.
INSTRUMENT USED QUESTIONNAIRE

The questionnaire consists of 10 questions. This questionnaire is provided by the TVS regional office based on which Customers Feedback (Primary Data) has been collected. Sample size300 Sampling technique Convenience sampling.
SAMPLING FRAMECustomer who ride two wheeler.

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62

Which Two-wheeler motor you have?


Bike Scooter Moped Do not own anything 62% 18% 17% 03%

Bike Scooter Moped Do not own anything

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Analysis
62% of people own Bike 18% of peopleown and the rest 20% own Moped.

What is your perception about scooter?


Good Scooter Cant Say 62% 28% 10%

Good Scooter Cant Say

Analysis
62% of the people say that SCOOTER is GOOD, 28% say that it is Bad and the rest 10 % cannot say anything as they do not own any.

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If you want to purchase scooter which company you want to purchase?


TVS Bajaj Hero Mahindra 67% 17% 09% 07%

TVS Bajaj Hero Mahindra

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Analysis
67% would purchase TVS, 17% Bajaj , 09 % Hero, 07% Mahindra.

If you want to purchase TVS scooter which scooter would you purchase?
Wego B-Pep+ C-Streak 09% 81% 10%

Wego B-Pep+ C-Streak

Analysis
09% of the people will purchase wego, B-Pep+ will be taken by 81% and 10 % will purchase CStreak. 66

Which factor influences you to purchase the scooter?


Resale Value Price Mileage Status Symbol 08% 30% 55% 07%

Resale Value Price Mileage Status Symbol

Analysis
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08% of the people will see the resale value, 30% will see the price, majority i.e. 55% will look for the Mileage and rest 07% will look for the status symbol.

Do you think scooter is comfortable for your purpose?


Yes No Cant say 62% 30% 08%

Yes No Cant say

Analysis
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62 % of the people say that Scooter is comfortable for them, 30% believe that scooter does not solve their purpose and the rest cannot say anything on it.

Reasons for change of bike


Percentage, Don't want to change, 33%, 33% Percentage, Mileage, 28%, 28% Percentage, Looks, 15%, 15% Percentage, Longetivity, 24%, 24%

Mileage

Looks

Longetivity

Don't want to change

Reason Mileage Looks Longevity Dont want to change

Percentage 28% 15% 24% 33%

Analysis
According to the above pie chart, the main reason for changing bikes is the mileage followed by longevity and looks. But most of the peoples are satisfied with the old bikes and dont want to change. Company new modal bikes take care of more mileage.

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Customer brand preference

Brand TVS Bajaj Hero Honda Honda Yamaha

Customer Brand Preference 47% 20% 15% 14% 4%

Customer Brand Preference

TVS Bajaj Hero Honda Honda Yamaha

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Analysis
According to the bar diagram above, TVS has the maximum brand preference followed by Bajaj, Hero Honda, Honda and Yamaha. We being the TVS people should provide some additional benefits to our customers in order to increase the overall brand preference percentage.

Awareness Percentage of Various TVS products

, Star City, 17% , Star Sport, 12% , Jive, 7% Star Sport Star City Jive Apache

, Apache, 19%

, Heavy Duty (Moped), 18% , Scooty Streak, 14% , Scooty Pep Plus, 13%

Scooty Pep Plus

Scooty Streak

Heavy Duty (Moped)

Various Brands Star Sport Star City Jive Apache Scooty Pep Plus Scooty Streak Heavy Duty (Moped)

Percentage 12% 17% 7% 19% 13% 14% 18%

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Analysis
According to the above chart, Apache is highest known product of TVS followed by Heavy Duty (Moped), Star City, Scooty Streak, Scooty Pep Plus and Jive. Jive is the newly launched product of TVS so it is not known by many people.

JIVE PROMOTION

I started promotion activities for Jive from 14th of June, 2010 which ended on 21st of June, 2010. For the promotion of Jive I on behalf of TVS put up a tent nearby roadside. I was to keep a demo Jive bike in the tent and I was provided with a salesman from one of the TVS showroom. I and the salesman invited people passing by and asked them to have a test drive with which I also explained the features of the bike. On the last I collected a feedback from those people. Company has given me the target to at least 30 test drives in a day. Company has provided a gift voucher to the people taking test drives by which they will get Rs. 500 off on buying Jive. And also for Jive promotion I had distributed pocket calendars.
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Number of customers visiting the showroom for enquiry for various bikes
Number of people, Apache, 26%

Number of customer visiting the showroom for enquiry for various bike
Number of people, Scooty Pep Plus, 18% Number of people, Heavy Duty, 20% Apache Star City Scooty Pep Plus

Number of people, Star City, 12% Number of people, Scooty Teenz, 6%

Scooty Teenz Number of people, XL Super, 12% Heavy Duty XL Super Number of people, Jive, Jive 6%

Model Name Apache Star City Scooty Pep Plus ScootyTeenz Heavy Duty XL Super Jive

Number of People 26% 12% 18% 6% 20% 12% 6%

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Analysis
From the above bar chart, we can say that in Krishna Motors maximum people come for the enquiry of Apache and Heavy Duty whereas only 6% people came for the enquiry of Jive.

Findings
There are only 18% of people who do not use uses two wheelers and 82% of people are using two wheelers. Only 17% of people are aware about the TVS showroom. The percentage of people using TVS bikes lesser than the people using bikes of Hero Honda and Bajaj. The main reason of changing bike is the lesser mileage of bikes and a large percentage of people dont want to change their present bike. Most of the people prefer Hero Honda as their first choice for bike followed by Bajaj, TVS, Honda then Yamaha. Maximum people are aware of Apache and Star City followed by other products like Scooty Streak and Scooty Pep Plus. There are very less number of people who are aware of the new product of TVS i.e. Jive. Bike riders are maximum in the age group of 28-38. There is very less number of bike riders in the age group of 48 and above. Maximum number of people owning bikes or going to purchase bikes is service men followed by business men and students. The maximum people in the showroom came for the enquiry of Apache, Heavy Duty and Scooty Pep Plus. The number of people enquiring for Jive is very less.

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Recommendations
TVS is the 3rd position in bike segment so we need to concentration Marketing and Branding. TVS can emphasize on looks and style of the bikes as there are many people who purchase bikes on the basis of their looks and style. High segment TVS Apache bike is success but low segment TVS is not success in this segment Hero Honda is success. Business man and student (18-28) is a target customer. Find out target customers.

Learning
Flexibility: Here flexibility means, we want to say that mental & physical strength because we have to spend almost 10 hours into the store and again we have to spend 9- 10 hours on the next day. How to handle customers: We have learned that how to handle customers because in our showroom different types of customer were came and they had different demand, problems, questions, so we had to satisfy those customer as much as possible. Time Management: It is very important in the job sector. You have to very much punctual; you have to reach your destination at a right time. During these 2 months we had to maintain time management and we are able to do it.

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Experience of working in a group: Working in a group, its a very good experience for us and also it is very helpful for our future. When we work as a group we had to adjust with them, we had to listen all of their opinions and after the discussion then we come to a decisions.

CONClusion
The data I gathered from the survey helped me to understand the preference of bikes by the riders and the qualities they would like in their bikes. The data gave an idea that the promotion of TVS bikes is not up to the mark. According to the riders of TVS bikes the best things about TVS bikes is the mileage. I had done promotional activity for the new product of TVS i.e. Jive from where my learned the various techniques used for promotion. I came across many people and described about the feature of Jive which was very learning. It was a great experience when I had to interact with customers in showroom with different queries, needs and demand. Finally I would like to thanks TVS and showroom manager and showroom owner for giving us this great opportunity to learn and increase our managerial skills.

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Limitation
During the survey people do not want to give answers of the questions

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