FAQ Birkeparken

How can I contact the Accommodation Office or the student mentors? Our opening hours are Monday Friday 10.00-14.00 in August from 09.0015.00. Mail: bolig@sdu.dk If you want to contact the student mentors in Birkeparken, you can send them an e-mail: mentor@sdu.dk or give them a call: lya (+45) 6011 1059; Bennet (+45) 6011 1800 or Jolly (+45) 6011 1845.

If I am arriving outside the Accommodation Offices opening hours, how can I then pick up my papers and keys? You can contact the Accommodation Office, and we will find a solution for you: bolig@sdu.dk

How do I get around the city by public transportation ? You will find some brief info about which busses that takes you to Birkeparken and the university in the pamphlet (.pdf) on Birkeparken. But you can also use www.rejseplanen.dk

When and how do I pay the rent and deposit? You will find the details on payment (SWIFT/IBAN) in the letter you received with your address. Deposit and first months rent is to be paid upon arrival as the latest. Rent is hereafter paid for on a monthly basis always on the first banking day as the latest (in September on Monday 2nd). You can pay rent in a bank, post office or by homebanking. If you transfer money from a foreign account, you must pay all the fees, so the transaction doesnt influence the amount of payment that FABBO receives. If you do not pay on time FABBO can in accordance with Danish law charge a fee (at the moment the fee for late payment is 270 DKK). FABBO sends out a bill regarding payment each month. Also fees for using the common laundry room will be on this bill. Always remember to put in your full name and ID-no in the text when you pay), since FABBO has several thousand apartments, and cannot guess who makes which payment.

Payment details: Landlord: Fyns Almennyttige Boligselskab, Vestre Stationsvej 5, 5100 Odense C, fab@fabbo.dk Bank: Danske Bank, Flakhaven 1, 5000 Odense C. Mark the payment: 01-16-xxxx-xxx your name The xxxx-xxx is to be replaced by the numbers in your lease contract! By International Bank transfer: SWIFT: DABADKKK Side 1 af 4

IBAN: DK75 3000 0008 0687 47 By paying in Danish bank Reg.no.: 3574 Account: 8068747

What is FABBO? FABBO, your landlord, is Fyns Almennyttige Boligselskab www.fabbo.dk. It is a non-profit housing society, where members have access to their accommodations, normally through waiting lists. There are no share-holders or owners that profit from this all profit goes to maintenance and (re-) investment in common facilities or new buildings.

Who can I contact if something is broken in the apartment? Like locks, plumbing, stove or such? Then you can contact the janitors in Birkeparken: Opening hours Monday Friday 07:30 09.00 AM and Tuesday 15.30 16.30 PM. Phone (+45) 6610 2456, Birkeparken 228B. Mail ejd.birkeparken@fabbo.dk

Problem with the internet? Please contact the janitor, remember to state your name, address and phone number. If the logon-details are missing from the box from Yousee, please contact the janitor.

Missing your laundry card? Please contact the janitor.

I got my new address how do I read it? If you are to stay at for instance Birkeparken 88, 3.tv. Then Birkeparken is the name of the road. 88 is the number of the block. The number 3. indicates that it is on the third floor (in Denmark we count it as ground floor, and then first, second and so on).TV is short for til venstre and TH is short for til hjre. Venstre = left and Hjre = right. If you are staying in i.e. 88, st.th., you are staying at block 88, on the ground floor (ground = stue) to the right.

What about insurance? We recommend that you take out insurance for the contents of your room. In case of burglary, theft or fire you alone are responsible to get the necessary insurance. We are not allowed to recommend you any company, but on Orientation Day you will hear more about the subject.

Side 2 af 4

In the housing letter there is information about a media license fee? If you own a TV or something that can access the internet, you are legally obligated to pay the media license fee. The fee is paid to DR (Danish Broadcasting Corporation). More on this and how to register can be found on http://www.dr.dk/OmDR/Licens/sprog/english.htm

Will I be provided with a kitchen box and linen package? Yes. We have decided to give all our student residents in Birkeparken a kitchen box and a linen package. What is in the kitchen box? You will find basic kitchen utensils like pot, pan, cutlery, bowls, plates, mugs, glasses, can opener, cutting knives, and ladles. The linen package includes duvets, pillows, sheets, towels and cloths.

Is there a place to study or some activities for young people in Vollsmose? Camp U is a local initiative that provides rooms for studying or just hanging out, counsel youth in regards to education and employment, and tries to provide young people in Vollsmose with an active environment. You can read much more about Camp U and other initiatives in Vollsmose on http://www.vollsmose.dk/ - the function Google translate is in the right upper corner.

Can I go swimming or do some fitness in Vollsmose? There is a public indoor swimming pool in Vollsmose. It is located on Vollsmose All 18B. In addition to the pool there is a sauna and a fitness room. The entrance fee is 34 DKK for an adult if you buy a 12-trip card the price is 340 DKK. You can read more about the swimming pool on http://www.odense.dk/web/idraetsparken/svoemmehaller/vollsmose Also on www.vollsmose.dk you can find more on Motion & Fitness. However there are also a fitness center (opening in September) and a swimming pool at Campus.

Where can I buy groceries? Are there any shopping possibilities ? At Vollsmose Torv (Vollsmose Square) on Vollsmose All 10 you will find a large EuroSpar Supermarket, an ethnic supermarket with many more exotic specialties, several smaller shops, hairdressers, restaurants, and a pharmacy. http://www.vollsmose.dk/VollsmoseTorv.aspx For more on living expenses go to
http://www.sdu.dk/en/Information_til/Internationale_studerende/Life_in_Denmark/Living+ expenses

Side 3 af 4

I want to move from Birkeparken? In your papers, given when you arrived, there was a termination form. You must hand it in three months prior to moving. After you move out, you will also in accordance with Danish law pay for a 14day period, where the landlord takes care of maintenance, repainting if needed and as a sort of cool-off period in case of any disputes. In connection with moving out you will have an inspection of the room with someone from the janitors office. Here you go through the room for any damages. If you have any damages in the room (i.e. made big holes in the wall, smashed a door) the repair for this will be deducted from the deposit. If there should be any damages when you move in, then you within 14 days have to contact the janitors, so they can make the necessary repairs or replacements.

How do I get my deposit back? On the termination notice you have to state your banking details. Please write the correct details very clearly. Any small mistake will delay the process. FABBO tries to return the deposit ASAP. By law the landlords have 4-6 weeks after you have moved out to return the deposit in some cases FABBO has done it within a week. Last year all students moving from Birkeparken got the total amount paid as deposit back. In comparison many landlords in the city charge for painting, administration fees, and fees for maintenance of common areas.

Side 4 af 4