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Tour Report

Name Designation Department Date of Report T.A. Hassan GM ACL Merketing & Sales 27-07-13 Tour Period Area Visited Number of Dealer Visited Number of Engineer Visited 23rd July to 25th July Chandpur, etc. Three 12

Purpose/ Objective of the Tour: 1 Attened ifter party of Dealer/ subdealer/ retailer/ engineer/ massion/ contractor 2 Competitive activites observed 3 Discussed with respective officer & Dealer for keep and boost up market share Tour Observation: Customer Comments/ Complaints Dealer Comments/ Retailers Customer Activities/ Turnover Colleague Discussion What step to be taken for Development Competitors offering more facility to beat other, like: iffter box Con.Ramadan, Commission, more advirtisement Competitors are more active, & frequently visit, more sales free, retailer get more commission. Average turnover of Dealer is good. Competitor company are very much active. Renoun the year they have been continue many scheme to keep their market share with price benefit. To compete the competitors we have to take scheme price benefit & etc. engineer conferrance, massion, Dealer, sub-dealer gathering. More visit govt., semi govt., private institution Present business of dealer some area is good. If we take speacial care to visit engineer massion, Institution round the year end user will be increased,we may increase Dealer/Retiler. we have opportunities to boost up market share by taking special care institution visit, one month limit. Most of party recovery status is good The frequency of visit of excutive is good, may increase visit time to compete the competitors and keep/boost up market share Competitors company offering more facility advertisement. if any complain Respective officer have taken instant solution by counsiling with complainer and taken help superior.

Present Business of Sale & site Selction What Opportunities Credit Balance/ Credit Limit Credit Recovery Status Exicutive Visit Frequenct

Cutomer / Dealer Complain Complain Handling Process

Remarks

Attend ifter pary, dealer/ retailer/ massion/ contractor/ engineer, facility dept., roads & highway, LGED, water development & Zilla Parishad and Some elite Business person was present on that programme. Dealer lifting, reatailer lifting, end user will be increased. the respective engineer impressed for AGI and they will be prescribe BMDs products. As per explain of ifter party Chandpur, engineer confirance Rajshahi, Ishardi and other area feedback will be continue round the year and get good result. So It is needed to play many programme/ scheme to boost-up market share and brand image of AGI.

Respective Officer

Tour Report
Name Designation Department Date of Report Tour Period Area Visited Number of Dealer Visited Number of Engineer Visited

Purpose/ Objective of the Tour: 1 2 3 Tour Observation: Customer Comments Dealer Comments Customer Activities Colleague Discussion What step to be taken for Development Present Business What Opportunities Credit Balance/ Credit Limit What step to be taken for Development Cutomer / Dealer Complain Complain Handling Process

Remarks

Respective Officer