Curriculum Vitae

Christopher Pritchard

Mobile: 07877 342 913

E-Mail: christopherpritchard@btinternet.com

Profile
• A confident, accomplished and qualified account manager, with a positive can do attitude
and outstanding work ethic.
• Strong, fluent written and oral use of language combined with an advanced understanding of
computer software and hardware
• Driven by a thirst for knowledge and a passion for success.

Insurance Experience

Account Manager - 2 Years at a reputed High Street Broker

March 2007 to March 2009

Routine and Teamwork

• Starting as a customer service agent dealing with Personal Lines mid-term adjustments, the
re-broking of policies, providing quotations and focusing on client requirements and needs.
• Showed initiative and drive by cross-selling products, generating warm leads and building
positive relationships with clients and staff alike.
• Achieved using consistently strong communication and organisational skills and encouraging
the rest of the team, all in a timely and professional manner.

New Business and Promotion

• Promoted to the New Business Team dealing with; Commercial and Private Motor, Fleet,
Public and Employers’ Liability risks.
• Passing all exams within the space of two months, obtained a CII Level 3 Certificate in
Insurance.
• Continued to hit targets and cross-sell breakdown, replacement vehicle and tools cover,
along with Household and Life policies.

Business Retention and Career Progression

• Awarded a £2000 pay rise and promoted to the Renewals department as an Account
Manager.
• Handling; the invitation of renewals, proactively chasing clients by phone and post, providing
new quotes at the renewal stage.
• The automatic renewal of policies paid for by Direct Debit and management of Direct Debit
accounts, communication with Close Premium Finance by phone and their ‘iprompt’ website.

Innovation and Problem Solving

• In co-operation with the renewals manager, initiated a process of automatically renewing
policies paid for by credit or debit card the previous year
• Creation of new letters and procedures, at all times ensuring strict compliance with FSA
guidelines and regulations.
• Project was a success, generating higher business retention and enhanced client protection.

1
Education:

2007 – 2008 The Chartered Insurance Institute

• CII Level 3 Certificate in Insurance

1994 – 1996 Chichester College of Arts, Science and Technology

• NVQ Levels 1 & 2 – Hospitality and Catering

1989 – 1994 Bishop Luffa Church of England School, Chichester

• G.C.S.E: -
German - A
Mathematics - B
English - B
French - C
Geography - C
Science - CC

Temporary Assignments with Brook Street and Adecco

• Rent Officer - Threshold Housing July 2006 to March 2007

Main duties: - the starting and ending of tenancies and management of tenant accounts;
provision of housing advice and information services to callers; dealing with tenant queries;
rental/tenant database and software housekeeping.

• Administrative Officer, HR and Recruitment - HMP Wandsworth Nov 2005 to June 2006
Main duties: - key holder; placing advertisements in local publications; sending/receiving
applications; pre-employment security vetting; arranging Chairperson and Board members
for sift/interviews; contract, pension & uniform arrangements for successful candidates.

• Examinations Officer - South Thames College Feb 2005 to Nov 2005

Main duties: - key holder; the recruitment and management of invigilators for written and oral
exams; solely responsible for arranging and invigilating ‘on-line’ exams and processing post-
exam data; dealing with student queries.

Catering Experience

• Various Assignments - 1994 to 2005

I graduated from college with qualifications in Catering and Hospitality in 1996. I worked my
way up through various establishments to reach the position of Head Chef. I then travelled
and worked in various countries and the Channel Islands, including a few new-opening
projects. On returning to England I moved to London and began working as a trainee
Cocktail Barman. I reached an excellent skill level and was most recently employed as Bar
Manager, including cellar and stock management. In 2005 I decided on a career change, as I
felt I had a lot more to offer, having strong IT skills and the desire for more sociable hours.

Referees:
Available upon request.