V o l u m e

AVENUE F CHURCH OF CHRIST Youth Ministry

W h t u o Y b d n a H s e k r o

AVENUE F CHURCH OF CHRIST YouthMinistry

Avenue F Church of Christ 1026 F Avenue Plano, TX 75074 Ramon Hodridge, Ministering Evangelist

T ableof Contents

The Mission of Avenue F Youth Ministry ................................... 2 Youth Ministry Goals (2009-2012)............................................. 3
A Scriptural Perspective .................................................................. 8 Chaperone ...................................................................................... 8 Example .......................................................................................... 9 Encourager ..................................................................................... 9 Mentor ............................................................................................. 9 Counselor........................................................................................ 9 Teacher ......................................................................................... 10 Co-Laborer .................................................................................... 10 Expectations for Youth Workers .................................................... 10

The Duties of a Youth Worker ................................................. 11

Youth for Christ ............................................................................. 11 National Youth Conference ........................................................... 11 Youth Gospel Meeting................................................................... 12 Summer Series ............................................................................. 12 Youth Banquet .............................................................................. 12 Youth Workers Meeting................................................................. 12

Application Process ................................................................. 13 Youth Ministry Work Areas ...................................................... 14 Conflict Resolution .................................................................. 17
Resolving conflict rationally and effectively ............................................ 17

Understanding the Theory: Conflict Styles .................................... 18 Understanding The Theory: The "Interest-Based Relational Approach" ..................................................................................... 19 Using the Tool: A Conflict Resolution Process .............................. 20 Key Points ..................................................................................... 22

Meeting Notes ......................................................................... 24

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The Mission of Avenue F Youth Ministry To uphold the sound preaching and teaching of the Gospel of Christ, to expose lost souls to Gods plan for salvation and to assist and encourage individuals to live fully in accordance to the will and glory of God. Gaining Attraction of Non-Members Acts 2:47 Our purpose must always be with the intent of making new disciples. Grounding Involved in Ministry Acts 2:44-46; Eph. 2:10; Titus 2:11-14; Gal. 6:10 We are ordained of God for the work of ministry. Every member should be a part of a ministry. Growing In the knowledge and likeness of Christ Acts 2:42; Eph. 4:11-16 The person and work of Christ illustrated in the Gospels must become a reality in the life of each individual. This can only be accomplished by growing in His Word. Glorifying God In Worship and Life Rev. 4:11; John 4:24; Rom. 12:1-2; I Cor. 6:19-20; Matt. 5:14-16 We must challenge our members as we gain, ground, and grow to all that we do to the glory of God. Thus, the mission of the Avenue F youth ministry The mission of the Avenue F youth ministry is to Gain lost youth to Jesus Christ; to Ground youth in the teachings and doctrine of Christ; to Grow youth into the likeness and image of Christ; to encourage godly living and conduct that will Glorify God.

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Youth Ministry Goals (2009-2012)

Gaining

Increase Evangelism

Personal Evangelism Training for Youth Youth trained to use the Fishers
of Teens model for sharing the gospel by incorporating this series into the Wed/Sun bible school curriculums.

Youth Friendly Visitor Packets Packets designed to expose all visiting

youth that are non-members to the truth and encourage them to explore a committed life to Christ.

Visitors Cards for all Youth Activities and Bible Classes Visitors cards
made available at all youth activities and in all bible classes. These cards will be used for future correspondence with visiting youth after attending an event or class.

Expand Tutoring Program.

Youth Tutors Existing tutoring program expanded to include qualified

youth as tutors to peers and to students in our local area. This service will increase our visibility in the community, aid in developing relationships with

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non-members, and provide opportunities for youth to invite community students and their families to our worship services.

Contact Local Schools

Services Provided for Students Area public school counselors contacted

and made aware of services that are available at Avenue F to discover if these services may be of benefit to students and their families (i.e. support groups, tutoring, etc.). Grounding

Encourage Uninvolved Youth of Avenue F

Youth Callers Faithful and active youth trained to call and invite youth that
are not typically involved in the activities and bible classes of the church.

Youth Buddies A youth buddy system to encourage newly baptized and

uninvolved youth to become actively involved in a comfortable and supportive environment.

Personal Invitations Personal invitations, letters, and/or postcards sent to

inactive youth and their parents to encourage participation in church activities and classes.

Bible Class Attendance Bible class attendance monitored against worship

attendance to determine which youth are attending bible class.

Encourage Service and Ministry

Youth Exposition A bi-annual Youth Exposition to determine which

youth are active in an area of ministry and encourage other youth to become involved. (The Exposition is an activity that promotes all ministries at

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Avenue F and allows youth to sign-up for the ministry that they wish to participate in).

Youth Orientation Youth Orientation structured to include a survey of

youths skills and abilities and offer a list of ministry assignments that youth may choose from.

Service and Ministry Requirements Involvement in a service or ministry

and bible classes required to attend special trips and activities.

Increase Participation in Youth Activities.

Youth Advisory Board Youth Advisory Board utilized to promote

activities and encourage youth attendance (The Youth Advisory Board consist of 6-7 youth to represent and communicate the interests of Avenue F youth.)

Activity Board An activity board with detailed information about monthly

activities along with sign-up sheets made available and visible to parents and youth.

Bible Class Involvement Activities regularly announced in bible classes

and competitions for participation between classes for class prizes.

Encourage Parental Involvement

Book Studies Books on leading children to Christ and fundamental

doctrines of the church will be available to parents to encourage the spiritual development of their youth.

Parent Liaison

Parent(s) coordinating with other parents to

communicate needs and/or recruit volunteers to carry out youth ministry programs or activities.

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Growing

Develop Youth Workers.

Youth Worker Training A systematic recruitment and training method of

youth workers implemented.

Youth Workers Manual Youth Workers manual created and used to

promote continuity and consistency of goals and ideals among youth workers.

Develop Childrens Ministry Coordinator Develop a coordinator to work

closely with the education department for quarterly childrens ministry activities.

Coordinate Sun/Wed High School Classes.

Curriculum Topics Consistently evaluate and present subjects that reflect

the needs of our youth population.

Continued Teacher Training Promote training for teachers to remain

fresh and acquire new strategies for relating to youth culture.

Exploring New Activities

In-House Activities establish more in-house activities and fellowship

opportunities exclusively for the needs of Avenue F youth.

Seminars and Workshops Organize Christian parenting seminars and

youth workshops specifically for the needs of our youth and their families.

Area-Wide Devotions and Bible Studies Periodic area-wide fellowship

devotions and bible studies in the homes of members.

Exploration of New Activities Explore and attend conferences and

workshops outside of our traditional brotherhood to evaluate spiritual benefits.

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Glorifying God

In Body & Spirit Each youth and youth worker must be challenged to live a life that brings glory and honor to God. (I Corinthians 9:27)

Attitude and Motive In all things youth and adults must seek to demonstrate a disposition of humility and consideration for one another. (Romans 12:3).

Worship of God In all accomplishments and success God must be worshipped and praised. Nothing can be accomplished without him (Acts 17:28)

The goal of the Avenue F youth ministry is to assist parents as they seek to develop a discipled young person. A discipled youth is one: Committed to God in life, fellowship, and worship. Involved in opportunities to serve and minister. Dedicated to the word of God, successfully navigating the bible and understanding basic doctrinal concepts (baptism, plan of salvation, Old/New Testament, Worship practices). Devoted to living a moral life.

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The Role of a Youth Worker A Scriptural Perspective While there is no scriptural reference for the term youth worker, the bible does provide information regarding the instruction of youth. Paul left Titus specific directives with consideration to the young women and men of the congregation (Titus 2: 4-6). In his work with these young men and women he was also admonished to demonstrate character and integrity. The example of Acts chapter six provides an example of seeing a work that needed to be done and the Apostle made provisions for the church by finding qualified people to carry out the work. Notice the qualifications of these individuals they were to be of

honest report, full of the Holy Ghost, and wisdom. Since the Apostles placed such
emphasis on qualified men to carry out the distribution of food surely such qualifications should be considered with regard to guiding the youth of this congregation. Thus, a youth worker should be a person of honest report meaning that we must be individuals that have a good reputation. Nothing can hurt the potential of being a great youth worker than if those whom we are leading lack respect for us because we have developed a bad reputation. Furthermore, a youth worker must be full of the

Holy Ghost. In order to be an effective youth worker the word of God must be a
priority and the standard by which we conduct our lives. It is essential that a youth worker be a person of wisdom. It takes wisdom to work with youth and parents. We must discern between what to say and what not say. How do we encourage each individual youth? How do we discipline in love? All of the situations that a youth worker will face will require us to possess the wisdom that comes from above. Chaperone One role of a youth worker is that of a chaperone. A chaperone is defined as an older person that goes along with young, unmarried people to see that they behave properly. The youth ministry has many activities that occur and need faithful adults to
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make sure that our youth have the supervision that will encourage proper behavior. As a youth worker we serve in this capacity in every opportunity that we come together with our youth. It is imperative that we each take responsibility as the role of a chaperone. Example It is vital for our youth to have examples that they can follow. Paul told the Corinthians, Be ye followers of me, even as I also am of Christ (I Cor 11:1). Nothing should have a greater impact on the youth of this congregation than the examples they see from parents, leaders, and youth workers. While it is understood that parents should be the greatest examples for our youth, our example can also greatly influence the lives of the youth that we have contact with. Encourager Youth have many negative devices in their lives. For some youth, school can be a negative environment. Some come from homes that do not provide the positive affirmation that youth need. We want this youth ministry and specifically youth workers to affirm positive behavior and encourage our youth as they grow and develop spiritually. Mentor Youth need individuals who are willing to share their lives with them and instruct them toward a responsible and committed life to God. Youth workers can serve as role models in this capacity. As we communicate and build relationships with youth, we must be willing to give time and guidance to youth as they deal with lifes circumstances. Counselor As youth workers, we may be presented with circumstances that will require our ability to counsel and give good advice. When we are placed in these situations we must remember that we are not professional counselors, but recognize that our immediate intervention can

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be vitally important until further assistance can be provided. A listening ear can make all the difference in instances when a situation is unmanageable or overwhelming for a youth. Teacher As youth workers, there will be many teachable moments afforded to us. We must be prepared to teach and lead our youth to a deeper knowledge of God. This role may require teaching the gospel to a visiting friend of our youth and leading that person to Christ. We might be called on to teach in a bible class or seminar. Or it could possibly be that we observe a situation that will require us to teach a life lesson. Whatever the situation we must be ready to teach.

Co-Laborer We must always remember we are co-laborers with parents, with one another, and most importantly with the Lord. Since we are interdependent in this work of youth ministry it is imperative that we work together in love, respect, and unity. Let the words of Paul be the banner that we all stand under:

Let nothing be done through strife or vainglory: but in lowliness of mind let each esteem other better than themselves. Look not every man on his own things, but every man also on the things. Let this mind be in you, which was also in Christ Jesus: (Philippians 2:3-5)
Expectations for Youth Workers A youth worker must be: Faithful to God Prayerful in attitude and lifestyle Faithful in church attendance, participation, meeting attendance, etc. Knowledgeable of the mission

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Submissive to the leadership of the church A Student of the bible Positive toward the work and goals of the youth ministry Humble in spirit A lover of young people

The Duties of a Youth Worker Youth for Christ Youth for Christ is an organization sponsored by churches of Christ throughout the Dallas/ Ft. Worth area. These congregations plan monthly activities for youth in the Metroplex to participate in. Youth for Christ provides an avenue for fellowship with youth of like precious faith and promotes opportunities for spiritual growth. Youth workers are encouraged to attend as chaperones for these events. National Youth Conference The National Youth Conference is an annual gathering for church of Christ youth from all across the country. Traditionally, this conference is a one-week stay on a college or university campus within the continental United States. The conference is usually scheduled toward the end of the month of July or the beginning of the month of August. The trip generally requires extended travel by charter bus, and it is during this trip that significant relationships can be built with the youth. Youth workers attending this event serve as youth counselors overseeing youth as caretakers, chaperones, and devotional leaders. Each youth worker that attends this trip as a youth counselor must be approved by the leadership per the youth worker/youth conference guidelines. Once a required ratio of youth to youth counselors is met, any additional youth workers are welcomed to attend, but may be responsible for their own expenses.

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Youth Gospel Meeting Every year the Youth Gospel meeting is planned in an effort to have a forum where youth can have relevant topics addressed. Youth participate in planned activities prior to the start of each meeting to generate interest and fellowship. The duty of the youth worker is to help facilitate youth involvement in pre-meeting activities and chaperone to ensure appropriate behavior is taking place.

Summer Series

The Summer Series is a series of youth bible studies conducted over a six week period in June and July. These meetings are held on selected evenings at the church building or a neighboring congregations building. During the Summer Series a light evening meal is served, interactive lessons are presented, and following the lessons students participate in recreational activities such as basketball and volleyball. As youth workers we provide supervision of youth and assistance to instructors. Youth Banquet The youth banquet is held once a year and the purpose is to recognize the youth and some of the accomplishments within the year. The banquet is semi-formal and consists of a sitdown dinner. During this occasion a very creative program is presented that is designed to be humorous. This is also a time when the youth workers are recognized in a very special way. Youth Workers Meeting A monthly meeting for youth workers is held to communicate events, activities, goals, and plans throughout the year. Each youth worker is encouraged to attend all meetings as important information will be discussed (a list of meetings for the year is included in this manual). Minutes from each meeting will be documented and distributed to all youth workers to ensure continuous communication.

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Application Process One of the greatest tasks that one can undertake is that of a youth worker. It can be one the most rewarding and unrewarding duties in the kingdom of God. It can be rewarding in that the lives of many youth can be greatly impacted for the cause of Christ. Yet, it can be unrewarding in that there are no great displays of appreciation and gratitude. So we take this comfort in knowing that if our names are not called in a significant public demonstration at least we can rejoice in the fact that our names have been written in heaven. Since you have come this far in this manual you are probably eagerly anticipating the next steps. Well, here you go: 1. Fill out the profile and return to the youth ministry box located in the office area. 2. Have two reference forms completed. (1) By the leadership of this congregation (i.e. elder, deacon, or minister) (2) By a coworker, friend, or neighbor. 3. Attend a Wednesday and Sunday bible school class of the age group you are most interested in working with. 4. Attend a Youth for Christ activity. 5. Have an interview with the youth minister. 6. Decide on a work area that would best suit your interests. 7. Attend youth workers meeting. You will be assigned to work with an experienced youth worker. 8. GET TO WORK!!!

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Youth Ministry Work Areas

Transportation Coordinator Secures mode of transportation for upcoming events and coordinates drivers (as needed). Evaluates proper transportation needed for each event. Ensures punctual arrival for transportation to efficiently load the bus/van Coordinates additional personnel needed to facilitate transportation needs Chaperone Coordinator Assists the driver with maintaining order on the vans and or bus. Maintain list of chaperones Ensures proper coverage of each event based on youth to youth worker ratio (5:1) Rotates chaperones to cover late pick-up of youth Youth Orientation Coordinates adults and youth to facilitate orientation of new youth that become members of Avenue F via baptism and placed membership Ensures that each new members information is also distributed to other orientation personnel. Maintains materials to be passed out for orientation. Finances

Maintains a list of participants and amounts of funds raised. Reports list of funds to Youth Minister and Senior Minister Assist in distribution of funds prior to trips Collects all monies/checks given to the youth department for distribution to the finance department.

Youth Involvement Outreach to Youth Not Involved Training faithful and active youth to call and invite inactive youth Send out approved letters and/or post cards inviting uninvolved youth to activities (approval is met by Youth Minister) Develop youth who will be buddies to new/uninvolved youth when attending activities

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Youth Banquet Planning and the coordination of the annual Avenue F Church of Christ Youth Banquet Selection of banquet location Coordinate approved banquet program Submit approved budget needs to youth minister/leadership Youth Advisory Board Works to develop Youth Council that acts as a liaison between this group and the youth workers. Each fall advertises for youth advisory board Distribute & collect applications to interested youth Arranges interviews with each youth and team of youth workers Introduce new advisory boards at annual Youth Banquet Meet monthly with advisory board Provide opportunities for leadership and visibility Youth Summer Series Planning and coordination of activities, teachers and other items with regards to the youth summer series. Coordinate class times Provide food/refreshments prior to all sessions Arrange devotionals before all sessions. Arrange security for each night Coordinate clean-up of kitchen Plan recreational activities Graduating Senior Activities Coordinates activities and plans for graduating seniors Publicity Coordinator Ensures that communication of activities is done effectively using the following: Power point/TV Monitors Church Bulletin Youth Bulletin Boards Flyers Church Website Activities List

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Youth Events Food Coordinator Responsible for the coordination of food and refreshment for all applicable activities. Makes sure the right kind and right amount of food is available

Administration Responsible for the taking and distribution of notes for all Youth Workers meetings Youth Exposition Bi-annual activity encouraging youth to participate in an area of ministry Contact all work areas to secure a representative of that area Set-up tables for each representative to display their particular ministry. Provide sign-up sheets for each table. Retain copies of all sign-up sheets for tracking youth Follow-up with youth and ministry leaders to determine involvement. Youth Gospel Meeting Planning and implementation of the annual Youth Gospel Meeting Promote advertisement via display monitors, flyers, and letters to local congregations and within Ave F COC. Plan pre-meeting activities that encourage fellowship with other youth. National Youth Conference Plan and facilitate all aspects of the National Youth Conference trip Secure transportation Communication with the National Youth Conference Planning of Communication meetings for the Youth and Parents Coordinate collection of registration and transportation funds Determine eligible youth based on established guidelines for Avenue F youth. Facilitate & communicate room assignments prior to departure.

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Service Activities Seeks out at least two approved service activities throughout the year that the youth can be involved in. Organize and distribute information concerning each project. Detail information needed to participate in each service project. Childrens Ministry Coordinator Coordinates with education department to implement childrens activities on a quarterly basis Area Wide Devotion Coordinator Coordinate with family in various areas of the metroplex to host devotions in their home on a monthly basis Facilitate devotions for jr. & sr. high school students Distribute approved lessons to devotion leaders Distribute songs for devotionals Recreation Coordinator Organize sporting activities or any events for the youth Ensure proper notification and release forms are generated Establish standards for participation in recreation activities Communicate cost, place, directions, etc of all activities Fundraiser Coordinator Develop and implement approved fund raisers for trips/conferences Communicate fundraisers to youth and parents Keep records of participants Turn in collected funds to finance team. Conflict Resolution Resolving conflict rationally and effectively In many cases, conflict in the workplace just seems to be a fact of life. We've all seen situations where different people with different goals and needs have come into conflict. And we've all seen the often-intense personal animosity that can result. The fact that conflict exists, however, is not necessarily a bad thing: As long as it is resolved effectively, it can lead to personal and professional growth. In many cases, effective conflict resolution skills can make the difference between positive and negative outcomes.

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The good news is that by resolving conflict successfully, you can solve many of the problems that it has brought to the surface, as well as getting benefits that you might not at first expect:

Increased understanding: The discussion needed to resolve conflict expands people's awareness of the situation, giving them an insight into how they can achieve their own goals without undermining those of other people; Increased group cohesion: When conflict is resolved effectively, team members can develop stronger mutual respect, and a renewed faith in their ability to work together; and Improved self-knowledge: Conflict pushes individuals to examine their goals in close detail, helping them understand the things that are most important to them, sharpening their focus, and enhancing their effectiveness.

However, if conflict is not handled effectively, the results can be damaging. Conflicting goals can quickly turn into personal dislike. Teamwork breaks down. Talent is wasted as people disengage from their work. And it's easy to end up in a vicious downward spiral of negativity and recrimination. If you're to keep your team or organization working effectively, you need to stop this downward spiral as soon as you can. To do this, it helps to understand two of the theories that lie behind effective conflict resolution techniques: Understanding the Theory: Conflict Styles In the 1970s Kenneth Thomas and Ralph Kilmann identified five main styles of dealing with conflict that vary in their degrees of cooperativeness and assertiveness. They argued that people typically have a preferred conflict resolution style. However they also noted that different styles were most useful in different situations. The Thomas-Kilmann Conflict Mode Instrument (TKI) helps you to identify which style you tend towards when conflict arises. Thomas and Kilmann's styles are: Competitive: People who tend towards a competitive style take a firm stand, and know what they want. They usually operate from a position of power, drawn from things like position, rank, expertise, or persuasive ability. This style can be useful when there is an emergency and a decision needs to be make fast; when the decision is unpopular; or when defending against someone who is trying to exploit the situation selfishly. However it can leave people feeling bruised, unsatisfied and resentful when used in less urgent situations. Collaborative: People tending towards a collaborative style try to meet the needs of all people involved. These people can be highly assertive but unlike the competitor, they cooperate effectively and acknowledge that everyone is important. This style is useful when a you need to bring together a variety of viewpoints to get the best solution; when there have been previous conflicts in the group; or when the situation is too important for a simple trade-off.

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Compromising: People who prefer a compromising style try to find a solution that will at least partially satisfy everyone. Everyone is expected to give up something, and the compromiser him- or herself also expects to relinquish something. Compromise is useful when the cost of conflict is higher than the cost of losing ground, when equal strength opponents are at a standstill and when there is a deadline looming. Accommodating: This style indicates a willingness to meet the needs of others at the expense of the persons own needs. The accommodator often knows when to give in to others, but can be persuaded to surrender a position even when it is not warranted. This person is not assertive but is highly cooperative. Accommodation is appropriate when the issues matter more to the other party, when peace is more valuable than winning, or when you want to be in a position to collect on this favor you gave. However people may not return favors, and overall this approach is unlikely to give the best outcomes. Avoiding: People tending towards this style seek to evade the conflict entirely. This style is typified by delegating controversial decisions, accepting default decisions, and not wanting to hurt anyones feelings. It can be appropriate when victory is impossible, when the controversy is trivial, or when someone else is in a better position to solve the problem. However in many situations this is a weak and ineffective approach to take. Once you understand the different styles, you can use them to think about the most appropriate approach (or mixture of approaches) for the situation you're in. You can also think about your own instinctive approach, and learn how you need to change this if necessary. Ideally you can adopt an approach that meets the situation, resolves the problem, respects people's legitimate interests, and mends damaged working relationships. Understanding The Theory: The "Interest-Based Relational Approach" The second theory is commonly referred to as the "Interest-Based Relational (IBR) Approach". This conflict resolution strategy respects individual differences while helping people avoid becoming too entrenched in a fixed position. In resolving conflict using this approach, you follow these rules:

Make sure that good relationships are the first priority: As far as possible, make sure that you treat the other calmly and that you try to build mutual respect. Do your best to be courteous to one-another and remain constructive under pressure; Keep people and problems separate: Recognize that in many cases the other person is not just "being difficult" real and valid differences can lie behind conflictive positions. By separating the problem from the person, real issues can be debated without damaging working relationships;

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Pay attention to the interests that are being presented: By listening carefully you'll most-likely understand why the person is adopting his or her position; Listen first; talk second: To solve a problem effectively you have to understand where the other person is coming from before defending your own position; Set out the Facts: Agree and establish the objective, observable elements that will have an impact on the decision; and Explore options together: Be open to the idea that a third position may exist, and that you can get to this idea jointly.

By following these rules, you can often keep contentious discussions positive and constructive. This helps to prevent the antagonism and dislike which so-often causes conflict to spin out of control. Using the Tool: A Conflict Resolution Process Based on these approaches, a starting point for dealing with conflict is to identify the overriding conflict style employed by yourself, your team or your organization. Over time, people's conflict management styles tend to mesh, and a right way to solve conflict emerges. It's good to recognize when this style can be used effectively, however make sure that people understand that different styles may suit different situations. Look at the circumstances, and think about the style that may be appropriate. Then use the process below to resolve the conflict: Step One: Set the Scene If appropriate to the situation, agree the rules of the IBR Approach (or at least consider using the approach yourself.) Make sure that people understand that the conflict may be a mutual problem, which may be best resolved through discussion and negotiation rather than through raw aggression. If you are involved in the conflict, emphasize the fact that you are presenting your perception of the problem. Use active listening skills to ensure you hear and understand others positions and perceptions.

Restate Paraphrase Summarize

And make sure that when you talk, you're using an adult, assertive approach rather than a submissive or aggressive style.

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Step Two: Gather Information Here you are trying to get to the underlying interests, needs, and concerns. Ask for the other persons viewpoint and confirm that you respect his or her opinion and need his or her cooperation to solve the problem. Try to understand his or her motivations and goals, and see how your actions may be affecting these. Also, try to understand the conflict in objective terms: Is it affecting work performance? Damaging the delivery to the client? Disrupting team work? Hampering decision-making? Or so on. Be sure to focus on work issues and leave personalities out of the discussion.

Listen with empathy and see the conflict from the other persons point of view Identify issues clearly and concisely Use I statements Remain flexible Clarify feelings

Step Three: Agree the Problem this sounds like an obvious step, but often different underlying needs, interests and goals can cause people to perceive problems very differently. You'll need to agree the problems that you are trying to solve before you'll find a mutually acceptable solution. Sometimes different people will see different but interlocking problems - if you can't reach a common perception of the problem, then at the very least, you need to understand what the other person sees as the problem. Step Four: Brainstorm Possible Solutions If everyone is going to feel satisfied with the resolution, it will help if everyone has had fair input in generating solutions. Brainstorm possible solutions, and be open to all ideas, including ones you never considered before. Step Five: Negotiate a Solution By this stage, the conflict may be resolved: Both sides may better understand the position of the other, and a mutually satisfactory solution may be clear to all. However you may also have uncovered real differences between your positions. This is where a technique like win-win negotiation can be useful to find a solution that, at least to some extent, satisfies everyone. There are three guiding principles here: Be Calm, Be Patient, Have Respect

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Key Points Conflict in the workplace can be incredibly destructive to good teamwork. Managed in the wrong way, real and legitimate differences between people can quickly spiral out of control, resulting in situations where co-operation breaks down and the team's mission is threatened. This is particularly the case where the wrong approaches to conflict resolution are used.

To calm these situations down, it helps to take a positive approach to conflict resolution, where discussion is courteous and non-confrontational, and the focus is on issues rather than on individuals. If this is done, then, as long as people listen carefully and explore facts, issues and possible solutions properly, conflict can often be resolved effectively.

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Name

Birthday

Phone 1

Phone 2

Phone 3

Email 1

Email 2

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G A I N I N G ,

G R O U N D I N G ,

G R O W I N G ,

&

G L O R I F Y I N G

G O D

Meeting Notes _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ ________________________________ __________________________________ Meeting Notes _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ ________________________________________________________________

24

G A I N I N G ,

G R O U N D I N G ,

G R O W I N G ,

&

G L O R I F Y I N G

G O D

Meeting Notes _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ ________________________________________________________________ Meeting Notes _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ ________________________________________________________________

25

G A I N I N G ,

G R O U N D I N G ,

G R O W I N G ,

&

G L O R I F Y I N G

G O D

Meeting Notes _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ ________________________________________________________________ Meeting Notes _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ ________________________________________________________________

26

G A I N I N G ,

G R O U N D I N G ,

G R O W I N G ,

&

G L O R I F Y I N G

G O D

Meeting Notes _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ ________________________________________________________________ Meeting Notes _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ ________________________________________________________________

27

G A I N I N G ,

G R O U N D I N G ,

G R O W I N G ,

&

G L O R I F Y I N G

G O D

Meeting Notes _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ ________________________________________________________________ Meeting Notes _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ ________________________________________________________________

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