Day

2
OPERATIONAL REVIEW

*Source: Designing Development by Dr JPE

VISION:..." HIGHLY CAPABLE, EFFECTIVE AND CREDIBLE POLICE SERVICE"

MANAGEMENT MEETINGS TO MONITOR, LEARN, ACT AND ADAPT

Feedback and Learning Process
1. Operational Review Meetings

Objective
To monitor and manage short-term financial and operational performance

Barriers
KPIs and dashboards that managers review not central to the strategy

Representative Activities
Driver models

Variance analysis
Review of KPI dashboards

Are our operations in control?

PPOs, CPOs, CPS, MPS, Individual dashboards

Team problem solving

Follow-up program

2. Strategy Review Meetings

To monitor and manage the strategic initiatives and the Balanced Scorecard

Inadequate time at management meetings for discussions about strategy implementation Strategic, cross-business initiatives are not monitored or managed for results

Theme monitoring Initiative portfolio monitoring Theme teams Agenda management

Are we executing our strategy well?

D-STAFF, NSUs, PROs SCORECARDS

VISION:..." HIGHLY CAPABLE, EFFECTIVE AND CREDIBLE POLICE SERVICE"

MANAGEMENT MEETINGS TO MONITOR, LEARN, ACT AND ADAPT

Feedback and Learning Process
3. Strategy Testing and Adapting Meetings

Objective
To periodically assess whether the results hypothesized in causeeffect diagrams are occurring as anticipated

Barriers
Data not available to review and test the hypotheses underlying the strategy Inadequate capability in strategy analytics to test the strategy Employees not encouraged to propose new strategic options

Representative Activities
Analytic studies

ABC studies of product and customer profitability

Cause-effect testing and analysis Review of emergent strategies

Is our strategy working?

AGENCY SCORECARD

VISION:..." HIGHLY CAPABLE, EFFECTIVE AND CREDIBLE POLICE SERVICE"

STRATEGY REVIEW
(PRO Scorecard)

Presentation of PRO Scorecard

o Presentation of 2012 accomplishments

Lecture 3 : Strategy Review Workshop : Strategy Review

o o o Adjustment of Targets Updating of Initiatives Identification of funding and other resource requirements

VISION:..." HIGHLY CAPABLE, EFFECTIVE AND CREDIBLE POLICE SERVICE"

STRATEGY REVIEW (PRO Scorecard)

Lecture / Workshop 3
Operations Review (Dashboard)
o Process Shift o Strategic Objective
o o o o Measures Targets Activities / Initiatives Funding IMPACT IDENTIFICATION OF GAPS
I N T E R V E N T I O N s

ACCOMPLISHMENTS

VISION:..." HIGHLY CAPABLE, EFFECTIVE AND CREDIBLE POLICE SERVICE"

METHODOLOGY
STRATEGY REVIEW

BREAK-OUT GROUPS (QUAD)

COMMUNITY PROCESS EXCELLENCE LEARNING & GROWTH RESOURCE MANAGEMENT

PLENARY PRESENTATION (Critiquing / Validation )

VISION:..." HIGHLY CAPABLE, EFFECTIVE AND CREDIBLE POLICE SERVICE"