Competency Assessment Questionnaire

Executive Assistant
Chief Executive Office
Royal British Columbia Museum Corporation
Thank you for your interest in working with the Royal British Columbia Museum in the
position of Executive Assistant. In order to be considered for this opportunity, you are
required to complete this Competency Assessment Questionnaire and submit it along
with your resume and cover letter.

This questionnaire will assist the panel in assessing the five behavioural competencies
identified as mandatory requirements for this position. Please provide your response to
each question using the Word document provided. In addition to demonstrating your
level of competency in each area, we will be assessing your ability to provide clear,
concise and articulate responses. Bullet form is acceptable.

It is expected that your responses will include a summary of the situation, who was
involved, your key actions, your role, the outcome and the impact of the experience -
either to you or the organization. In each question, you are asked to provide the name,
title and contact information of someone who can share their view of your performance
in the specified area.

You are required to submit your package by March 25, 2008, to:

Karen Fudge-Jensen
Manager, Human Resource Services
2nd Floor, 675 Belleville Street
Victoria BC V8W 9W1
Fax: 250-387-0102
Email: humanresources@royalbcmuseum.bc.ca

____________________________________________________________________________
Executive Assistant - RBCM
 Competency Assessment Questionnaire

Executive Assistant
Name:

The following behavioural competencies have been identified as key for the role of Executive Assistant.
Self-Management Cluster:
1Results Orientation
2Initiative
Social Awareness Cluster:
1Service Orientation
2Teamwork and Co-operation
3Listening, Understanding & Responding
4
Executive Assistant
Competency Definitions
Results Orientation is a concern of surpassing a standard of excellence. The
standard may be one’s own past performance (striving for improvement); an
Self-Management objective measure (achievement orientation); challenging goals that one has
Stream set; or even improving or surpassing what has already been done (continuous
improvement). Thus, a unique accomplishment also indicates a Results
Orientation

Initiative involves identifying a problem, obstacle or opportunity and taking

appropriate action to address current or future problems or opportunities. As
such, initiative can be seen in the context of proactively doing things and not
simply thinking about future actions.

Service Orientation implies a desire to identify and serve customers/clients,

who may include the public, co-workers, other branches/divisions, other
ministries/agencies, other government organizations, and non-government
organizations. It means focusing one’s efforts on discovering and meeting the
needs of the customer/client.

Teamwork and Co-operation is the ability to work co-operatively within

diverse teams, work groups and across the organization to achieve group and
organizational goals. It includes the desire and ability to understand and
Social Awareness respond effectively to other people from diverse backgrounds with diverse
Stream views.

Listening, Understanding and Responding is the desire and ability to

understand and respond effectively to other people from diverse backgrounds.
It includes the ability to understand accurately and respond effectively to both
spoken and unspoken or partly expressed thoughts, feelings and concerns of
others. People who demonstrate high levels of this competency show a deep
and complex understanding of others, including cross-cultural sensitivity.

____________________________________________________________________________
Executive Assistant - RBCM
 Competency Assessment Questionnaire

Instructions: Please address each question (bolded) on a separate piece of paper. It would be
appreciated if your responses to each question not exceed more than one page in length. Please
include the name of the person who can corroborate your example, including his/her contact
information (e.g., phone number, e-mail address, etc) in the format shown below.

1. Results Orientation is a concern of surpassing a standard of excellence. The standard may be

one’s own past performance (striving for improvement); an objective measure (achievement
orientation); challenging goals that one has set; or even improving or surpassing what has already been
done (continuous improvement). A unique accomplishment or achievement also indicates a Results
Orientation. Please provide an example where you demonstrated Results Orientation within your
work environment.

Name of Reference: ______________________________________

Reference Contact Info (phone, e-mail): ______________________________________

2. Initiative involves identifying a problem, obstacle or opportunity and taking appropriate action to
address current or future problems or opportunities. As such, initiative can be seen in the context of
proactively doing things and not simply thinking about future actions. Please provide an example
where you demonstrated Initiative in your workplace.

Name of Reference: ______________________________________

Reference Contact Info (phone, e-mail): ______________________________________

3. Service Orientation implies a desire to identify and serve internal and external customers/clients,
who may include the public, co-workers, other branches, other government (municipal, provincial,
federal) organizations, and non-government (private sector) organizations. It means focusing one’s
efforts on discovering and meeting the needs of the customer/client. Please provide an example of
when you have had to discover and meet the needs of the customer/client which demonstrates
your Service Orientation, within an executive office level environment.

Name of Reference: ______________________________________

Reference Contact Info(phone, e-mail): ______________________________________

4. Teamwork and Co-operation is the ability to work and at times lead, co-operatively within
diverse teams, work groups and across the organization to achieve group and organizational goals. It
includes the desire and ability to understand and respond effectively to other people from diverse
backgrounds with diverse views. Please provide an example of a time when you felt you were most
effective working in a Team environment – describe your role within that team and how this
made a difference.

Name of Reference: ______________________________________

Reference Contact Info(phone, e-mail): ______________________________________

____________________________________________________________________________
Executive Assistant - RBCM
 Competency Assessment Questionnaire

5. Listening, Understanding and Responding is the desire and ability to understand and respond
effectively to other people from diverse backgrounds. It includes the ability to understand accurately
and respond effectively to both spoken and unspoken or partly expressed thoughts, feelings and
concerns of others. People who demonstrate high levels of this competency show a deep and complex
understanding of others, including cross-cultural sensitivity. Please provide an example of a time
you had to use your Listening, Understanding and Responding skills in order to solve a problem
or disagreement in the workplace.

Name of Reference: ______________________________________

Reference Contact Info(phone, e-mail): ______________________________________

____________________________________________________________________________
Executive Assistant - RBCM