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APECS Plus 1, Plus 2, Plus 4, Plus 6 Actuator & Electronic Controller Systems
Manual 36529A
WARNINGOUT-OF-DATE PUBLICATION
This publication may have been revised or updated since this copy was produced. To verify that you have the latest revision, be sure to check the Woodward website: www.woodward.com/pubs/current.pdf The revision level is shown at the bottom of the front cover after the publication number. The latest version of most publications is available at: www.woodward.com/publications If your publication is not there, please contact your customer service representative to get the latest copy.
WARNINGOVERSPEED PROTECTION
The engine, turbine, or other type of prime mover should be equipped with an overspeed shutdown device to protect against runaway or damage to the prime mover with possible personal injury, loss of life, or property damage. The overspeed shutdown device must be totally independent of the prime mover control system. An overtemperature or overpressure shutdown device may also be needed for safety, as appropriate.
WARNINGPROPER USE
Any unauthorized modifications to or use of this equipment outside its specified mechanical, electrical, or other operating limits may cause personal injury and/or property damage, including damage to the equipment. Any such unauthorized modifications: (i) constitute "misuse" and/or "negligence" within the meaning of the product warranty thereby excluding warranty coverage for any resulting damage, and (ii) invalidate product certifications or listings.
CAUTIONELECTROSTATIC DISCHARGE
Electronic controls contain static-sensitive parts. Observe the following precautions to prevent damage to these parts. Discharge body static before handling the control (with power to the control turned off, contact a grounded surface and maintain contact while handling the control). Avoid all plastic, vinyl, and Styrofoam (except antistatic versions) around printed circuit boards. Do not touch the components or conductors on a printed circuit board with your hands or with conductive devices.
IMPORTANT DEFINITIONS A WARNING indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injury.
A CAUTION indicates a potentially hazardous situation which, if not avoided, could result in
damage to equipment or property.
A NOTE provides other helpful information that does not fall under the warning or caution
categories.
Manual 36529A
Contents
ELECTROSTATIC DISCHARGE AWARENESS ..................................................III CHAPTER 1. GENERAL INFORMATION .......................................................... 3
Introduction ...........................................................................................................3 Auxiliary Control Modules .....................................................................................3 Controller Inputs....................................................................................................3 Typical Applications ..............................................................................................4
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Illustrations
Figure 1. Typical Non-Linear Linkage Arrangements.............................................7 Figure 2. Installation of Magnetic Pickup................................................................8 Figure 3. Typical Wiring Diagram for DI10504 Series Panel Mounted Controllers11 Figure 4. Typical Wiring Diagram for CE Controllers ...........................................11 Figure 5. Dimensions for Standard Plus 1 Actuator / Clockwise Rotation ...........12 Figure 6. Dimensions for Standard Plus 1 Actuator / Counterclockwise Rotation12 Figure 7. Dimensions for Plus 4 Actuator.............................................................13 Figure 8. Typical Installation Diagram ..................................................................13 Figure 9. Typical Plus 1 or Plus 4 Wiring .............................................................14 Figure 10. Wire Sizes ...........................................................................................14 Figure 11. Plus 2 Typical Wiring Diagram for DI1050X Series Panel Mounted Controllers .......................................................................................16 Figure 12. Plus 2 Wiring for CE Controllers .........................................................16 Figure 13. Dimensions for Plus 2 Actuator...........................................................17 Figure 14. Plus 2 Typical Actuator Wiring ............................................................17 Figure 15. Plus 6 Typical Actuator Wiring ............................................................18 Figure 16. Plus 6 Typical Panel and Terminal Strip Wiring..................................18 Figure 17. Plus 6 Typical Explosion Proof Actuator Wiring..................................19 Figure 18. Plus 6 Explosion Proof Panel and Terminal Strip Wiring....................19 Figure 19. Electronic Control Box Adjustments....................................................21
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2.
3.
4.
CAUTION
To prevent damage to electronic components caused by improper handling, read and observe the precautions in Woodward manual 82715, Guide for Handling and Protection of Electronic Controls, Printed Circuit Boards, and Modules.
Manual 36529A
from gear teeth on the prime mover. This signal, the remote speed signal, and DC power, are brought into the controller for processing to allow for optimum engine control. No special requirements are needed for mounting the APECS actuator on the engine. It can be located at any convenient position since there are no requirements for a mechanical drive or oil connections. Electronic Control Box This rugged container houses the electrical components used in controlling the actuator output and ultimately the engine. The components and container are designed to withstand 20 Gs of mechanical vibration through 500 Hz. The control box is mounted directly on the actuator and is electrically connected to the actuator through a 5-pin connector. The electronic control box receives electrical input signals from both the magnetic speed sensor and the reference speed pot. These signals are processed and compared, resulting in an error signal that is amplified and sent to the actuator in a proportional, integral and derivative summation. When the actuator receives the desired output shaft electrical signal, the output shaft rotates and a feedback is sent and compared to the desired signal. Any difference is transmitted to the power amplifier, which sends corrective action to the output shaft position. Junction Box An optional junction box can be used to house the reference speed potentiometer and the power switch. It can be mounted for convenient connection to the electronic control box, power source, and magnetic speed sensor. Magnetic Speed Sensor The magnetic speed sensor, typically mounted on the flywheel housing, generates electrical pulses proportional to speed by sensing magnetic material, i.e., teeth on the engine ring gear passing the sensor. Actuators The actuators are electrically connected to the electronic control box and their mechanical output is connected to the engines fuel system. Actuators are electrically powered and have output work capacities of 1, 2, 4, and 6 ft-Ibs. The actuators convert an electrical input to an angular mechanical output at the output shaft, which has a maximum rotation of 45.
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Controller Inputs
SPEED SETTING / Pin H Modify speed with respect to: Remote Speed Setting Time (Ramp Generator) Electrical Load Change (Load Pulse) Electrical Load (Isochronous Load Sharing) Electrical Phase Angle (Synchronizer) LIMIT LINE / Pin G Limit fuel (rack or throttle position) with respect to: Maximum Fuel Permitted (Load Limit) Temperature (Exhaust) Manifold Pressure (Smoke Limit) Oil Pressure Time (some ramp generator applications) Requested Speed (Torque Limit) Actual Speed (Torque Limit)
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Typical Applications
Speed Governing APECS controllers are available for engine governing for speed and power control of piston and gas turbine engines where the fuel is controlled by the governors output shaft. The controllers are also applicable for controlling steam and water turbines. Tandem Engine Governing The APECS controller provides the precise positioning required for accurate tracking of two governor actuators used for controlling tandem-coupled engines. No-Break Engine Governing APECS controllers are designed to provide dual-mode operation. The controller functions with fixed gain when the engine is declutched and with an adjustable high gain when the engine is coupled to the load. Propulsion Governing APECS controllers are available for engine governing of propulsion engine applications. The controller has an adjustable low limit feature that is required to maintain correct engine operation due to the loading characteristics of the propeller. The same controller should be used on tandem-coupled propulsion engine applications. Wide Speed Range Governing APECS controllers provide governing for speed and power control of piston and gas turbine engines where the fuel is controlled by the governors output shaft. The controller is designed to provide improved governor performance and control over a wider speed range than standard speed governors.
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Chapter 2. Specifications
Electrical
Operating Voltages: Maximum Output Current: Output Signal: 12, 24, or 32 Volts .20%. Other voltages available by special request. 14 A Pulse width modulated current to APECS actuator
Mechanical
Ambient Operating Temperature: Enclosure: Circuit Boards Mechanical Vibration Weight: -65F to +200F (-55C to +95C) Aluminum extrusion Heavy conformal coating for moisture and vibration protection Tested 5 Hz to 500 Hz @ 25 Gs (peak level on governor) 1.4 lbs (635 g)
Performance
Temperature Stability: Steady State Speed Band: Speed Regulation (Droop): Better than 0.5% over a temperature range of -65F to +200F (-55C to +95C) 0.2%, isochronous control Adjustable from 0-15%. Remote adjustment optional
Input Signal Frequency Select your controller for the correct input signal frequency range generated by the magnetic pickup at the maximum engine operated (RPM) speed. Use the following formula to convert from RPM to Hertz.
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Dimensions
Dimensions in millimeters. Inches in brackets [ ].
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Chapter 3. Installation
Actuator and Electronic Assembly
The actuator and electronic assembly can be installed in any position by using a simple steel bracket or mounting pad. Be sure that the mechanical linkage has sufficient physical clearance to freely move from minimum to maximum fuel. The length of this linkage rod connecting the actuator output shaft to the engine fuel control should not be excessively long. Use 4" to 10" except in special cases. NOTE: The Plus 4 actuators have through output shafts that rotate CW or CCW to increase fuel. The direction of rotation is determined when the output shaft is pointed toward the observer. The minimum fuel position is obtained when power is not applied to the actuator coil.
(*) Mount rod end bearing as close as possible to output shaft and still obtain correct actuator output shaft rotation (40 3)
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Turn in until pole face of pickup bottoms out on ring gear tooth and back out 1/4 turn and tighten jam nut.
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6. Place the power switch in the ON position. The actuator should move to the full fuel position. 7. Remove jumper between TP1 and TP2. (Actuator must return to minimum fuel position.) 8. Engine is ready to start. CAUTION As a safety measure, the engine should be equipped with an independent overspeed shutdown device in the event of failure that may render the governor inoperative.
Required Tools
Drill Bit: 37/64" diameter for magnetic pickup Thread Tap: 5/8-18 starting tap for magnetic pick-up Thread Tap: 5/8-18 bottom tap for magnetic pick-up Soldering Iron: 50W and rosin core solder Various pliers, wrenches, screwdrivers, wire strippers
Speed Controllers DI10502-001-012 DI10502-001-024 DI10503-001-024 DI10504-001-012 DI10504-001-024 DI10506-001-012 DI10506-001-024 250 to 1200 Hz 1200 to 2500 Hz 2500 to 5000 Hz 5000 to 9500 Hz
CE Certified Controllers DI10502-004-024 DI10503-004-024 DI10504-004-012 DI10504-004-024 DI10506-004-012 DI10506-004-024 250 to 1200 Hz 1200 to 2500 Hz 2500 to 5000 Hz 5000 to 9500 Hz
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Figure 3. Typical Wiring Diagram for DI10504 Series Panel Mounted Controllers
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Dimensions
Dimensions in millimeters. Inches in brackets [ ].
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Dimensions (Contd.)
Installation
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FIGURE 9 NOTES: (*) White wire from Pin C must not be connected to same terminal as black wire from Pin C. () Power switch wiring is shown for a negative ground system. When a positive ground system is being wired, the installer should switch (break) both the positive and negative leads. (**) Wiring procedure when a remote speed setting potentiometer is not used. If a terminal strip is not used, then isolate and tape the ends of the wires from Pins D, F and H to keep them from touching each other or other leads.
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Speed Controllers DI10502-001-012 DI10502-001-024 DI10503-001-024 DI10504-001-012 DI10504-001-024 DI10506-001-012 DI10506-001-024 250 to 1200 Hz 1200 to 2500 Hz 2500 to 5000 Hz 5000 to 9500 Hz
CE Certified Controllers DI10502-004-024 DI10503-004-024 DI10504-004-012 DI10504-004-024 DI10506-004-012 DI10506-004-024 250 to 1200 Hz 1200 to 2500 Hz 2500 to 5000 Hz 5000 to 9500 Hz
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Figure 11. Plus 2 Typical Wiring Diagram for DI1050X Series Panel Mounted Controllers
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Dimensions
Dimensions in millimeters. Inches in brackets [ ].
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FIGURE 16 NOTES (*) White wire from Pin C must not be connected to same terminal as black wire from Pin C. () Power switch wiring is shown for a negative ground system. When a positive ground system is being wired, the installer should switch (break) both the positive and negative leads. (**) Wiring procedure when a remote speed setting potentiometer is not used. If a terminal strip is not used, then isolate and tape the ends of the wires from Pins D, F and H to keep them from touching each other or other leads.
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Figure 18. Plus 6 Explosion Proof Panel and Terminal Strip Wiring FIGURE 18 NOTES (*) White wire from Pin C must not be connected to same terminal as black wire from Pin C. () Power switch wiring is shown for a negative ground system. When a positive ground system is being wired, the installer should switch (break) both the positive and negative leads. (**) Wiring procedure when a remote speed setting potentiometer is not used. If a terminal strip is not used, then isolate and tape the ends of the wires from Pins D, F and H to keep them from touching each other or other leads.
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Calibration Procedures
Refer to Figure 19 as a reference guide before making any adjustments of A (ACT), "D (DER) "DROOP, GAIN, I (INT), or L (LIM) potentiometers.
1.
Turn power OFF (engine not operating) a. Easier adjusting is possible by connecting an extension cable (P/N DYNZ-126) between control box and actuator. b. Remove top cover from control box. CAUTION As a safety measure, the engine should be equipped with an independent overspeed shutdown device in the event of failure that may render the governor inoperative.
2.
Set potentiometers as indicated below: a. Set A (ACT) at 3 oclock b. Set GAIN at 9 oclock c. Set D (DER) at 10 oclock d. Set I (INT) at 8 oclock e. L (LIM) is factory adjusted and should be at about 10 oclock. (See Note 1. Field Adjustment of L (LIM) at end of these procedures.) For isochronous operation, set "DROOP potentiometer fully counterclockwise (zero droop) and proceed to Step 4. For droop operation, set DROOP potentiometer to desired droop. Refer to Note below. 21
3.
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NOTE
The amount of droop for a given setting depends on pickup frequency and no load to full load actuator shaft rotation. A "DROOP potentiometer setting of 9 oclock will give about 3% droop, no load to full load, when the pick-up frequency is 4260 Hz and actuator shaft rotation is 13 from no load to full load. Lower pick-up frequency or smaller shaft rotation results in less droop.
4 5
If a remote speed potentiometer is used, set it to midrange. Start engine. Then adjust controller SPEED (SPD) potentiometer until engine is operating at the desired speed (RPM). (Clockwise increases engine speed.)
6. Adjust the A (ACT) potentiometer with engine running unloaded a. Turn the A (ACT) potentiometer slowly clockwise until the actuator lever oscillates (jiggles) rapidly. Turn the "A (ACT) potentiometer slowly counterclockwise until the rapid oscillation just stops. b. Upset governor by tapping actuator lever. If the actuator lever oscillates rapidly, turn the A (ACT) potentiometer slowly counterclockwise until the rapid oscillation just stops. 7. If governor is unstable (hunting), turn "GAIN potentiometer slowly counterclockwise until it is stable. (Moving actuator lever and constant engine speed means unit is governing and not hunting.) If governor is stable, turn GAIN potentiometer slowly clockwise until governor starts to hunt, then turn GAIN slowly counterclockwise until governor is stable. Upset governor by tapping actuator lever. Engine should return quickly to its commanded speed without hunting. 8. Turn D (DER) clockwise until actuator lever begins to hunt. One may have to upset governor by tapping actuator lever, then turn D (DER) slowly counterclockwise until engine is stable. [D ( DER) setting may be fully clockwise on some engines which have large mass in the linkage.]
CAUTION Step 9 must be done when engine is unloaded. 9. After "GAIN, A (ACT) and D (DER) potentiometers are set, turn power switch OFF. Let engine speed slow down to about half speed, and then turn power switch "ON. Watch or listen to engine speed. If engine speed overshoots commanded speed, turn I (INT) potentiometer a small amount counterclockwise. Keep repeating above until engine no longer overshoots its commanded speed. [If L (LIM) potentiometer is set too far clockwise, engine may also overshoot commanded speed.] 10. Changing the adjustments A (ACT), "D (DER), "DROOP and "GAIN may cause a slight engine speed change which will require resetting the SPEED (SPD) adjustment. Woodward 22
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11. Changing droop potentiometer setting adjustment of the DROOP potentiometer after the controller is calibrated [A (ACT) and GAIN settings set] may result in some instability when large loads are shed. Therefore, turning the DROOP potentiometer (clockwise) from a previous setting may cause system instability that can be improved (regained) by turning A (ACT) potentiometer (counterclockwise) slightly and turning GAIN potentiometer (clockwise) slightly. 12. If unit has a cover, place cover back onto controller to keep out dirt and moisture.
NOTE
The amount of droop for a given setting depends on pickup frequency and no load to full load actuator shaft rotation. A "DROOP potentiometer setting of 9 oclock will give about 3% droop, no load to full load, when the pick-up frequency is 4260 Hz and actuator shaft rotation is 13 from no load to full load. Lower pick-up frequency or smaller shaft rotation results in less droop.
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Manual 36529A
Adjustment Configurations
CONFIGURATION
CONTROLLER*
Speed Controllers DI10002-002-0XX
2500 to 5000 Hz
2500 to 5000 Hz
DI10025-002-024 DI10026-002-024
(*) Available in 12, 24, or 32 Vdc () Adjustments available: A, Gain, D, I, L, Droop and Speed (under controller cover)
() Adjustments available: A, Gain, D, l, Droop, High Limit, Low Limit and Speed (under controller cover).
Configuration A
Configuration B
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CONTROLLER
Speed Controllers DYN1 10112-0 250 to 1500 Hz DYN1 10113-0 1200 to 3000 Hz C DYN1 10114-0 2500 to 6000 Hz DYN1 10116-0 5000 to 1000 Hz Speed Controllers DYN1 10212-0 250 to 1500 Hz DYN1 10213-0 1200 to 3000 Hz D DYN1 10214-0 2500 to 6000 Hz DYN1 10216-0 5000 to 1000 Hz Wide Speed Range Controllers DYN1 10312-0 250 to 1500 Hz DYN1 10313-0 500 to 3000 Hz E DYN1 10314-0 1000 to 6000 Hz DYN1 10316-0 2000 to 12000
Configuration C
Configuration D
Configuration E
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No DC power
Sticking linkage
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Short in either male or female member (10 Pin connector) between Pins: C to D C to E C to G C to H C to J
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Replace actuator.
Replace actuator.
Replace actuator.
Replace controller.
Replace controller.
Controller failure
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Troubleshooting
Actuator lever to full fuel position each time power switch is turned ON. (Engine not operating)
POSSIBLE CAUSES MEANS OF DETECTION Check for open shield lead on magnetic pickup. See wiring diagrams in Chapter 3 for correct shielding. Turn OFF power switch. Disconnect 10 Pin connector and perform following checks: Short between Pins B & C or C & F in either male or female member (10 Pin connector) a) Check cable connector for short(s) between C & B or C & F. b) Check box connector for short(s) between C & B or C & F. Try another actuator. Measure for open between Pins A to C on the actuator 5 Pin connector. (A good actuator will measure 4,000 ohms to 20,000 ohms.) An open lead to Pin C on actuator will cause unit to go to maximum fuel position. Try another controller. Make resistance check between Pins E and C on the controller 5 Pin connector. Controller must be removed from actuator. A good controller will measure approximately 360 ohms 20% when the plus lead of meter is connected to Pin C and minus lead is connected to Pin E. Reversing the meter leads, minus to Pin C and plus to Pin E will measure (infinity) open circuit. Try another amplifier module. a) Check connector and leads for cause of short(s). Repair or replace. b) Replace controller. CORRECTIVE ACTION Correct the wiring. The magnetic pickup shield must be tied to the controller Pin C. The other end of shield must not be tied to anything.
Actuator failure
Replace actuator.
Replace controller.
Replace controller if a short circuit was detected between Pins E and C. Replace controller if an open circuit was detected between Pins E and C with meter leads connected in both directions.
Controller failure
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Troubleshooting (contd.)
Erratic governor operation
POSSIBLE CAUSES Poor electrical connection between supply voltage and controller Poor electrical connection between supply voltage and Plus 6 actuator Low battery supply voltage at controller Electrical noise (RFI) pickup due to poor shielding MEANS OF DETECTION Measure voltage Pin A and C on the 10 Pin connector while engine is operational. Read nominal battery voltage. Measure voltage Pin A and B on the 3 Pin connector. Same as above Observe output shaft (lever) on actuator. It will make a quick correction of fuel throttle position without a change in load. Observe output shaft (lever) on actuator. It will make a quick correction of fuel throttle position without a change in load. Check the feedback potentiometer with a 9 Vdc transistor battery. CORRECTIVE ACTION Correct wiring.
Correct wiring.
Charge battery.
Remove control box from actuator. 1. Connect the plus of the 9 Vdc battery to Pin A, and the minus to Pin C of the 5 Pin connector. Refer to drawing. 2. Connect the plus lead of the volt meter to Pin A, and the minus lead to Pin B.
3. Using a standard lever, slowly rotate the actuator output shaft to maximum while observing the volt meter. NOTE: The voltage will be approximately 4.0 Vdc initially and will increase to approximately 4.5 Vdc at full stroke of the actuator. (If the voltage change is not evident or is erratic, replace actuator.)
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Troubleshooting (contd.)
Slow small amplitude hunting of engine RPM or generator frequency
POSSIBLE CAUSES Sticking linkage or very loose linkage Sticking injector(s) in fuel system pump APECS actuator (internal) problem MEANS OF DETECTION Fairly regular but quick changes in position of fuel rack and then it rests and moves back to original position Same as above Previous testing has shown defect CORRECTIVE ACTION Correct linkage arrangement. Correct fuel system. Replace actuator.
(*) If any of these adjustments are not successful, reset the potentiometer to its original position before proceeding with further troubleshooting.
Open circuit to Pins D, F, or H in either male or female member of controller (10 Pin connector)
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Troubleshooting (contd.)
Engine operates above set speed. (May overspeed)
POSSIBLE CAUSES Faulty actuator: MEANS OF DETECTION Remove controller from actuator and perform the following measurements. (a) Measure for short(s) between Pin A & B on the 5 Pin actuator connector . (b) Measure for open circuit by measuring between Pins B & C on 5 Pin connector. CORRECTIVE ACTION
(a) Short between Pins A & B of the 5 Pin actuator connector b) Open lead to Pin C of 5 Pin actuator connector
Replace actuator.
Replace actuator.
Engine wont start (Actuator lever goes to full fuel position each time engine is cranked)
POSSIBLE CAUSES Fuel not getting to engine MEANS OF DETECTION Try to operate engine manually. CORRECTIVE ACTION Check fuel line. Check safety shutdowns.
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Replacement/Exchange
Replacement/Exchange is a premium program designed for the user who is in need of immediate service. It allows you to request and receive a like-new replacement unit in minimum time (usually within 24 hours of the request), providing a suitable unit is available at the time of the request, thereby minimizing costly downtime. This is also a flat rate structured program and includes the full standard Woodward product warranty (Woodward Product and Service Warranty 5-01-1205). This option allows you to call in the event of an unexpected outage, or in advance of a scheduled outage, to request a replacement control unit. If the unit is available at the time of the call, it can usually be shipped out within 24 hours. You replace your field control unit with the like-new replacement and return the field unit to the Woodward facility as explained below (see Returning Equipment for Repair later in this chapter). Charges for the Replacement/Exchange service are based on a flat rate plus shipping expenses. You are invoiced the flat rate replacement/exchange charge plus a core charge at the time the replacement unit is shipped. If the core (field unit) is returned to Woodward within 60 days, Woodward will issue a credit for the core charge. [The core charge is the average difference between the flat rate replacement/exchange charge and the current list price of a new unit.] Return Shipment Authorization Label. To ensure prompt receipt of the core, and avoid additional charges, the package must be properly marked. A return authorization label is included with every Replacement/Exchange unit that leaves Woodward. The core should be repackaged and the return authorization label affixed to the outside of the package. Without the authorization label, receipt of the returned core could be delayed and cause additional charges to be applied.
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Manual 36529A
CAUTIONELECTROSTATIC DISCHARGE
To prevent damage to electronic components caused by improper handling, read and observe the precautions in Woodward manual 82715, Guide for Handling and Protection of Electronic Controls, Printed Circuit Boards, and Modules.
Packing a Control
Use the following materials when returning a complete control: Protective caps on any connectors Antistatic protective bags on all electronic modules Packing materials that will not damage the surface of the unit At least 100 mm (4 inches) of tightly packed, industry-approved packing material A packing carton with double walls A strong tape around the outside of the carton for increased strength
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NOTE
We highly recommend that you make arrangement in advance for return shipments. Contact a Woodward customer service representative at 1 (800) 523-2831 in North America or +1 (970) 482-5811 for instructions and for a Return Authorization Number.
Replacement Parts
When ordering replacement parts for controls, include the following information: The part number(s) (XXXX-XXXX) that is on the enclosure nameplate The unit serial number, which is also on the nameplate
You can also contact the Woodward Customer Service Department or consult our worldwide directory on Woodwards website (www.woodward.com) for the name of your nearest Woodward distributor or service facility.
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Engineering Services
Woodward Industrial Controls Engineering Services offers the following aftersales support for Woodward products. For these services, you can contact us by telephone, by email, or through the Woodward website. Technical Support Product Training Field Service
Contact information: Telephone+1 (970) 482-5811 Toll-free Phone (in North America)1 (800) 523-2831 Emailicinfo@woodward.com Websitewww.woodward.com Technical Support is available through our many worldwide locations or our authorized distributors, depending upon the product. This service can assist you with technical questions or problem solving during normal business hours. Emergency assistance is also available during non-business hours by phoning our toll-free number and stating the urgency of your problem. For technical support, please contact us via telephone, email us, or use our website and reference Customer Services and then Technical Support. Product Training is available at many of our worldwide locations (standard classes). We also offer customized classes, which can be tailored to your needs and can be held at one of our locations or at your site. This training, conducted by experienced personnel, will assure that you will be able to maintain system reliability and availability. For information concerning training, please contact us via telephone, email us, or use our website and reference Customer Services and then Product Training. Field Service engineering on-site support is available, depending on the product and location, from one of our many worldwide locations or from one of our authorized distributors. The field engineers are experienced both on Woodward products as well as on much of the non-Woodward equipment with which our products interface. For field service engineering assistance, please contact us via telephone, email us, or use our website and reference Customer Services and then Technical Support.
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Technical Assistance
If you need to telephone for technical assistance, you will need to provide the following information. Please write it down here before phoning:
General
Your Name Site Location Phone Number Fax Number
Control/Governor Information
Please list all Woodward governors, actuators, and electronic controls in your system:
Woodward Part Number and Revision Letter Control Description or Governor Type Serial Number Woodward Part Number and Revision Letter Control Description or Governor Type Serial Number Woodward Part Number and Revision Letter Control Description or Governor Type Serial Number
If you have an electronic or programmable control, please have the adjustment setting positions or the menu settings written down and with you at the time of the call.
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We appreciate your comments about the content of our publications. Send comments to: icinfo@woodward.com Please include the manual number from the front cover of this publication.
PO Box 1519, Fort Collins CO 80522-1519, USA 1000 East Drake Road, Fort Collins CO 80525, USA Phone +1 (970) 482-5811 Fax +1 (970) 498-3058
Email and Websitewww.woodward.com Woodward has company-owned plants, subsidiaries, and branches, as well as authorized distributors and other authorized service and sales facilities throughout the world. Complete address / phone / fax / email information for all locations is available on our website.
2007/8/Niles
Declaration