Enterprise Resource Computing

M P Sebastian Professor IIM Kozhikode

General Instructions
All schedules and report formats (for projects/ case discussion, etc) are expected to be followed. Be in the class in time (in any case, not later than 5 minutes). Beverages, use of mobile phones, etc are discouraged in the class room. Laptops/ tablets are allowed in the class for case/ project presentations only (presentation slides would be shared). Every student is expected to take part proactively in the class sessions/ presentations. Non-compliance may have performance implications.

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Prof M P Sebastian, IIM Kozhikode

Business Software challenges Basic concepts of ERP Risks and Benefits with ERP ERP Architecture ERP Market Place ERP Vendor selection ERP Implementation ERP Maintenance ERP Project Management eSCM, eCRM On-demand ERP.

Course Plan
Components Class Participation Quizzes (2) Case discussion Project End Term Exam Weightage (%) 10% 15% 15% 20% 40%

Text Book 1. Motiwalla L.F., and Thompson J. 2009. Enterprise Systems for Management, Pearson Education, New Delhi. Additional Readings 1. Alexis Leon, Enterprise Resource Planning, 2/e, Tata McGraw-Hill, New Delhi, 2008. 2. Monk and Wagner., Concepts in Enterprise Resource Planning, 3/e, Cengage, Boston, 2009.

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Evaluation Components
Class Participation: 10%
Attendance- 5% Class discussion- 5%

Quizzes (2): 15%

Will be announced

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Project: 20%
The project (group of 5 members, total 12 groups) involves in the analysis of the existing information management/ERP solution of a company based on the learning from this course. The project is expected to identify the merits, limitations and risks of the existing information management/ERP system and propose strategies and solutions to meet the current and future challenges for the company (the topic to be finalized latest by 20th June, 2013). The project requires an interim report (deadline: 1st July 2013 in softcopy), a final report (draft hard copy to be submitted at least 1 day before the presentation), and a presentation (for 30 minutes). 21st August 2013 is the deadline for submitting the corrected final report (in hard copy & softcopy - about 20 pages, follow the format of a standard project report).

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Case Discussion: 15%

The given case study on ERP is to be presented by every group (group of 3 members, total 20 groups) for duration of 30 minutes (10 minutes for presenting the case facts and 20 minutes for the discussion). The presentation slides need to be submitted (in 1 day advance). The instructor will randomly choose two other groups also for the discussion (all groups must be well prepared for the discussion). Each case discussion is expected to give a true learning experience.

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Case Study: Ensure participation of the entire group

Designate roles within each group
keeping the others on task and watching the time question the assumptions or interpretations of the group and probe for deeper analysis record the groups thoughts and report their decision to the class

Group members could be assigned broad perspectives to represent, or asked to speak for the various stake-holders in the case study

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Analyzing the case

1. 2. 3. 4. 5. Defining the issue(s) Analyzing the case data Generating alternatives Selecting decision criteria Analyzing and evaluating alternatives, selecting the preferred alternative 6. Developing an action/implementation plan
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Case Report (for each group)

Title page Table of contents Executive summary Problem (Issue) statement Data analysis Key Decision Criteria Alternatives analysis Recommendations Action and Implementation Plan Exhibits

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Session Plan

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Session Plan

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Class Schedule

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Class Schedule

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Class Schedule

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Class Schedule

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Information Systems in Organizations

Information system (IS)
include hardware, software, data, processes, and people

Information Technology (IT)

generally includes only the hardware and software components.

The IS role is to process data into information using information technology, business processes, and people resources. Information Technology is a component of Information Systems.
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Information System: Objectives

An Information System is a group of interrelated or interacting components formed to achieve a common goal.

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Role of IS In an Enterprise
Business organizations today are very complex.
This is due to an increased layer of management hierarchy and an increased level of coordination across departments.

Each staff has different information needs and requirements.

It is difficult to extract such information manually.
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Management Pyramid
Three levels: strategic, middle or mid management, and operational.
At the strategic level, functions are highly unstructured and resources are undefined At the operational level, functions are highly structured and resources are predefined. The mid-management level is somewhere in between depending on the hierarchy and organizational size.

Strategic Midmanagement Operational

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Information Needs at Each Level

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Information needs
The quantitative requirements are much less at the strategic level than they are at the operational level; The quality of information needed at the top requires sophisticated processing and presentation.
The CEO of a company may need a report that quickly states how a particular product is performing in the market vis-a-vis other company products over a period of time and in different geographical regions. Such a report is not useful to an operations manager, who is more interested in the detailed sales report of all products he or she is responsible for in the last month.

The pyramid therefore suggests that managers at the higher level require a smaller quantity of information, but that it is a very high quality of information. On the other hand, the operational-level manager requires more detailed information and does not require a high-level of analysis or aggregation as do their strategic counterparts. Todays information systems are designed to serve these varied organizational requirements.

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Enterprise Software
Enterprise level software aims to improve the enterprise's productivity and efficiency by providing business logic support functionality. Normally, large enterprises attempt to implement enterprise software that models the entire business enterprise
Due to the cost of building or buying the software
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Classifying Enterprise Software

Enterprise Software

Insourced

Outsourced

On demand

Classification based on application

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Enterprise Software
Software used in enterprises

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online shopping and online payment processing interactive product catalogue automated billing systems security, content management IT service management customer relationship management resource planning business intelligence HR management manufacturing application integration
.
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Typical Modules in EAS

Finance/Accounting
General ledger, payables, cash management, fixed assets, receivables, budgeting, consolidation

Human resources
payroll, training, benefits, recruiting, diversity management

Manufacturing
Engineering, bill of materials, work orders, scheduling, capacity, workflow management, quality control, cost management, manufacturing process, manufacturing projects, manufacturing flow, activity based costing, Product lifecycle management

Supply chain management

Order to cash, inventory, order entry, purchasing, product configurator, supply chain planning, supplier scheduling, inspection of goods, claim processing, commissions

Project management
Costing, billing, time and expense, performance units, activity management

Customer relationship management

Sales and marketing, commissions, service, customer contact, call center support

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