WORKPLACE VIOLENCE

NOT JUST AN HR CONCERN BUT A SECURITY ISSUE

LORIFEL PANGILINAN-GO,MD DPAFP, DPCOM

Sept. 09,2011

Saturday, September 10, 2011

PHIL. COLLEGE OF OCCUPATIONAL MEDICINE CEBU CHAPTER

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BASIC COURSE IN OCCUPATIONAL MEDICINE OCT. 7-14,2011 GOLDEN PRINCE HOTEL, CEBU CITY COURSE FEE P12,500

Saturday, September 10, 2011

OBJECTIVES
Workplace Violence definition Situationer Causes of Workplace Violence Predisposing /aggravating Factors Managing Workplace Violence Preventive measures Summary

Saturday, September 10, 2011

OBJECTIVES
Workplace Violence definition Situationer Causes of Workplace Violence Predisposing /aggravating Factors Managing Workplace Violence Preventive measures Summary

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WORKPLACE
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any location either permanent or temporary where an employee performs any work-related duty this includes: buildings, surrounding perimeters, parking lots, field locations, clients homes and traveling to & from work assignments

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WORKPLACE
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any location either permanent or temporary where an employee performs any work-related duty this includes: buildings, surrounding perimeters, parking lots, field locations, clients homes and traveling to & from work assignments

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SAFE WORKPLACE
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Free from recognizable hazard death harm

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SAFE WORKPLACE
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Free from recognizable hazard death harm

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WORKPLACE VIOLENCE
OSHA - any physical assault, threatening behavior, or verbal abuse occurring in the work setting ILO -any action, incident or behavior that departs from reasonable conduct in which a person is assaulted, threatened, harmed, injured in the course of, or as a direct result of his/her work.

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DIFFERENT FORMS
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Harrassment of any nature Intimidation Threats or obscene phone calls Being followed, sworn or shouted at Psychological traumas Near suicide / suicide Rape Beatings Stabbing Shooting Any other forms

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TYPES OF WORKPLACE VIOLENCE

Type I

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STATISTICS
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Homicide is the 2nd leading cause of death in the workplace In 1997, 856 homicides in Americas workplaces Assaults and threats of violence number almost 2 million a year

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STATISTICS

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Homicide is the 2nd leading cause of deat workplace In 1997, 856 homicides in Americas work Assaults and threats of violence number a million a year

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Assaults and Homicides

1,500,000

1,125,000 simple assaults aggravated assaults rapes, sexual assaults robberies homicides

750,000

375,000

0 1 2

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Saturday, September 10, 2011

ECONOMIC IMPACT
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Cost 500,000 employees 1,175,100 lost work days each year Lost wages; $55 million annually Lost productivity, legal expenses, property damage, diminished public image , increased security $ billion

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In the Philippines

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In the Philippines
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No data available that is specific for workplace violence

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In the Philippines
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No data available that is specific for workplace violence ARROW ( Asian-Pacific Resource & Research Center)

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3 Cs of hesitation to report
Confidentiality they think that they are breaking a friends trust Camaraderie - not as a trouble maker - I dont want to rat on my coworker Concern - worried of retaliation
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Causes of workplace violence

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It could be a result of non-work related situations such as domestic violence, road rage or interpersonal relations

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Saturday, September 10, 2011

F F
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FACTORS

contact with the public Exchange of money Delivery of passengers, goods, services Mobile workplace: taxicab, police cruiser Working with unstable or volatile persons: healthcare, social service or criminal justice settings

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RISK FACTORS
- working alone or in small numbers - working late at night or during early morning hours - working in high crime areas - guarding valuable property or possessions - Working in community based settings

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WARNING SIGNS
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Violent & threatening behavior Strange behavior Emotional problems Performance problems Interpersonal problems

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Warning signs

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ROLES/RESPONSIBILITIES

Employers:
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Should adopt policies & practices promoting zero tolerance to workplace violence Ensure appropriate risks assessment ,prevention and control of workplace violence Provide appropriate information & training of workers awareness of workplace violence

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ROLES/RESPONSIBILITIES

Employers:

- should

provide avenues for effective communication including grievance mediation and settlement Allocate health & safety budget

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ROLES/RESPONSIBILITIES
Employees:
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Cooperate with the employer & be familiar with the company policy on workplace violence Be responsible for securing their own workplace Be aware of any threats (physical or verbal) & or any disruptive behavior of any individual hes dealing with

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ROLES/RESPONSIBILITIES
Employees:
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Cooperate with employers to develop appropriate risk assessment strategies & prevention programs Be responsible in reporting all acts of workplace violence

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HOW TO MANAGE WORKPLACE VIOLENCE?

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HOW TO MANAGE WORKPLACE VIOLENCE?

Teamwork
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KEY DEPARTMENTS
MANA
HRD SECURITY

MEDICAL

EMPLOYEES REP./UNION

LEGAL
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CRISIS MANAGEMENT TEAM

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WHEN VIOLENCE OCCURS

MANAGEMENT: - acts as commander in chief - support all affected workers -provide info. to the immediate families of affected worker/s -minimize the impact by facilitating or allowing rest days where appropriate initiate timely internal investigation

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SECURITY DEPARTMENT

Immediately secure the crime scene Control influx of unauthorized persons Take extra care of all sorts of evidence of the crime/incident (photos, finger prints, weapons/firearms/instruments used, etc.) Make accurate and thorough documentation of the incident

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SECURITY DEPARTMENT

- do actual physical inventory of the affected area - Make a detailed, credible and comprehensive incident report - Intensify security measures in the workplace - Coordinate with the local police authorities if assistance/reinforcement is needed
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MEDICAL MEDICAL DEPARTMENT DEPARTMENT

Provide immediate assessment & treatment of affected/ injured worker/s Facilitate referral to the nearest medical facility if necessary Provide follow-up, counselling and rehab. where appropriate

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MEDICAL MEDICAL DEPARTMENT DEPARTMENT

Explain to the worker/s the outcome and prognosis of the condition

- Issue medical sick leave appropriately

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Certify if the worker is already fit to return to work

- make an accurate comprehensive report/

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ALSO HAVE A BIG ROLE TO PLAY

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WORKERS REPRESENTATIVE

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PREVENTION

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WORKPLACE SECURITY ISSUES

-identification of areas at special risk& level of risk -secure the access to & from the workplace including parking areas & transport facility -existence of security services -elimination of impediments to a clear view at the workplace
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-installation of security system in dangerous areas -banning of weapons except as an inherent reqt. of a specific job -restrictions of alcohol & prohibited drugs -identity documents for workers -identification and screening of visitors -establish linkages with other related agencies
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WORKPLACE SECURITY ISSUES

ENVIRONMENTAL CONTROLS
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Lightings, clear isles, exits, entrance barriers (counter height, windows) Building design, landscaping Security devices (alarm system, sensor), cameras, card key access,
panic bar doors locked from outside only PPE ( body armor, bulletproof vests, etc)

"

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ADMIN CONTROLS
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Policies & procedures for assessing & reporting threats: zero tolerance policy on workplace violence provide mechanisms by which incidents can be reported and handled Employers have to assess whether prevention strategies are appropriate and effective

Saturday, September 10, 2011

ADMIN CONTROLS
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Policies to include guidance on recognizing the potential for violence, methods of diffusing or de-escalating potentially violent situations, instructions on the use of security devices and PPE Training & education of all stakeholders must be regularly conducted and reviewed Formulate procedures in obtaining medical care & psychological support following violent incidents

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ADMIN CONTROLS
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Staffing plans & work practices Allocate sufficient & sustainable budget for safety & security

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SUMMARY
Preventive- employers must look for & deal with the causes Targeted - all types of violence cannot be handled in the same way, you should select the type of violence you need to deal with & should handle it directly Multiple - combination of responses are needed to deal with complex problems

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SUMMARY
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DO TAKE THREATS SERIOUSLY, DONT SAY IT CANNOT HAPPEN HERE'

Saturday, September 10, 2011

Saturday, September 10, 2011

THANK YOU
Saturday, September 10, 2011