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DEVALE
Answer –
Types Of Communication :
1. Verbal communication.
2. Nonverbal communication
1. Verbal communication :
Verbal communication, or
communication through words, provides the opportunity for
personal contact and two way flow of information. A large
part of our communication, whether at work or outside,
is verbal in nature.
Verbal communication in turn, may be divided into
two areas
a. oral communication.
b. written communication
a. Oral communication :
Oral communication may be defined as a process whereby
a speaker interacts verbally
with one or more listeners, in order to influence
the latter’s behavior in some way or the other. Example –
In a business context, a manager doing a performance
appraisal with an employee, or a sales manager making a
sales plan presentation to his sales team.
Oral communication in a business context can take the
form of meetings, presentations, one-to-one meetings ,
performance reviews and so on.
Written communication :
b.
Written communication is a process whereby a writer inter
acts verbally with a receiver, in order
to influence the latter’s behavior.
Example – A manager writing a letter of
apology in response to a
customer’s complaint regarding poor service.
2. Nonverbal communication :
Answer –
Barriers to Listening :
1. Physiological Barriers –
Some people
may have genuine hearing problems or deficiencies that prevent
them from listening properly. Once detected, they can
generally be treated. Other people may have
difficulty in processing information, or memory related problems
which make them poor listeners. Another physiological
barrier is rapid thought. Listeners have the ability to process
information at the rate of approximately 500 words per
minute, whereas speakers talk at around 125 words per
minute. Since listeners are left with a lot of spare time, their
attention may not be focused on what the speaker is saying, but
may wander elsewhere.
2. Physical Barriers –
These refer to distractions in the environment such as the sound
of an air conditioner, cigarette smoke, or an overheated
room, which interfere with the
listening process. They could also be in the form of information
overload.
3. Attitudinal Barriers –
4. Wrong Assumptions –
Gender Barriers
Communication research has shown that gender can be a
barrier to listening. Studies have revealed that men and women li
sten very differently and for different purposes. Women
are more likely to listen for the emotions behind a
speaker’s words, while men listen more for the facts and
the content. A male user may take his answer at face
value, whereas a female user may detect some hesitation in
his voice. This is because the male user listens for the content of
the message, whereas the female user listens for the
tone of the message.
7. Lack of Training -
A Good Listener -
Answer –
Oral business Presentation is a powerful way of presenting your
ideas to others, and are usually called for when a written memo
or report will no be sufficient to do the job. A written presentation
is less effective in some manner
1. Definition of the Purpose of the Presentation
Before preparing for the presentation, it is important to
be clear on the goal of the
presentation. A“statement of purpose”, expressing what you
want to
achieve through the presentation should be framed, so that
it becomes easy to measure whether the goal has been
accomplished or not. The purpose of the presentation
may be stated in broad or general terms, or in more
specific terms. A general statement of purpose could be
expressed in terms of one of the following –
a. To Inform – A presentation that seeks to inform would
merely create awareness about developments and
progress on specific fronts, or try to spread knowledge about
something new. In the table above, the first eight types of
presentations are aimed at informing different audiences
about something or the other – new
procedures, new terminology, new software, findings of
a study, sales progress, company achievements,
Viewpoints and background.
b. To Persuade – A presentation that aims to
persuade would try to change the attitudeor behavior of the
audience. It usually involves selling either a product, or an
idea. In the above table, the product presentation,
project proposal and policy proposal, are all persuasive
presentations. The product presentation seeks to persuade
consumers to try a new product, the project proposal tries to
persuade bankers to provide funds for a new project and the
policy proposal tries to persuade
top management to adopt a new policy of reimbursing mobil
e expenses.
c. To Entertain – A presentation with this purpose is meant to
make the audience relax and have a good time. In the table
above, presentations marking special occasions such as the
company anniversary, may
merely focus on making people feel good about them.
Although it is useful to define the general purpose of
a presentation, it is more important to rame a
specific statement of purpose, which clearly
spells out the answers to the following questions –
1. Whom do I want to influence?
2. What do I want them to do at the end of the
presentation?
3. How do I want them to do it?
4. When?
5. Where?
Answer –
10thJune2009
Thomas Mathew
Office Manager
HDFC Bank Ltd
6/1 Gulmohar Rd,
Mumbai, 400078.
Sincerely,
Prashant Devale,
Dell India Ltd
Sai Road, Andheri,
Mumbai 400 070
Answer –
10thJune2009
Johnson Mathew
Director
Ray Institute
R.G Gulmohar Rd,
Mumbai- 400173.
Your sincerly,
Prashant Devale
President of Mess Commitee
Q 6. Case Study
Answer –