Enterprise Mobile Quality of Service Platform

Company Information

Founded 2001 in Munich, Germany Round about 40 employees in 4 Countries Expertise in Software Development Expertise in Business Intelligence Expertise in Telecommunication Sector Products for Quality Service Management Products for Direct Marketing Worldwide Sales & Integration Partner Network Strategic Partnerships with

Business Objects SUN Microsystems Sunrise Telecom Imobix

Why Active Testing

Permanently increasing complexity of service world

Video Serv. Music Serv. VoIP IPTV Video Tel. Streaming Value Added MMS WAP Supp. Serv. SMS Voice Voice Supp. Serv. SMS Voice MMS WAP Supp. Serv. SMS Voice Video Tel. Streaming Value Added MMS WAP Supp. Serv. SMS Voice

GSM 1992

GSM 1994

GPRS 2000

UMTS 2004

HSDPA 2007

Many single points of failure

MOBILE DEVICES IT SYSTEMS SERVICE EQUIPMENT NETWORK EQUIPMENT

Less customer satisfaction

CONTENT

Revenue reduction Increasing operational costs Long time to market

Complexe heterogene infrastructure

How to manage the challange?

How to manage the challange?

Call Center

How to manage the challange?

Call Center Passive Monitoring

How to manage the challange?

Call Center Passive Monitoring Active Testing

Active Testing Fields Test new network components New service introduction Service changing Revenue assurance Global Roaming tests (inbound / outbound) Customer experience Management Error detection before customers do (alarming) KPI / KQI SLA Management Transaction-based Services Blackberry Services Voice Quality Service Benchmarking Handset Benchmarking Video telephony Push to talk E-commerce Applications Portal testing VAS Testing Voicemail IVR

pixip.net Qos Solutions

Different problems, different solutions, one single QoS platform

CUSTOMER PORTAL CONTENT NETWORK HANDSET SERVICE

User Experience Management E2E Service Monitoring

VAS Testing

Content Validation

Drive Testing

In-Device Testing

Service Testing

Portal Testing

Streaming & Video Quality

Speech & Audio Quality

BlackBerry Testing

Roaming Quality

KPI/KQI Monitoring

Benchmarking

Revenue Assurance

KPI/KQI Monitoring

Benchmarking

System Overview

Wide range of testing possibilities

CORE NETWORK TEST PROBES CENTRAL MANAGEMENT PLATFORM

SIM ARRAY

MAP SCCP INAP

Gb A

System Users - using web browser Test Denition Monitoring Reporting Ticketing

ISUP

Core Network Service Enablers

Test Denition
Uu Um

MOBILE UNATTENDED TESTING

Applications
S0 Um Uu

SIM Card Prole

IP

SOAP/SSH/XCP

PUX Benchmarking MiniPUX

STANDALONE (ON DEMAND) TESTING

ON DEVICE TESTING - User Friendly -

STATIONARY DISTRIBUTED TESTING

The most comprehensive testing environment

Basic Call Supplementary Services IVR Voice Quality Push To Talk VoIP SMS VMS

Test Scenario Library

Test Case Library

MMS WAP Email, IM HTTP Video Telephony Video Quality RTSP DSL

GSM, GPRS, UMTS, HSXPA IN/CAMEL Portal Testing Value Added Services USSD Handset Simulation

Portal & VAS Testing

PORTALS

Subscriber..

..over WAP Gateway

..to the portal

Check content adaption

Portals

Check content optimization Check dead links recursively Check VAS transactions Age check Encoding check Transfer duration check Device prole management
Basic Services VAS Services

News

Customer

Shop

Music

Video

Logo Download

Movie Preview

...

Music Download

WAP

SMS

MMS

HTTP

FTP

Email

Zero Administration
Zero Administration Features

Reusable Scenario Denition Remote Software Update 3 Layer Watchdog Remote Probe Control Control over SMS Remote Conguration Web based Environment Central Application Server Plugn play probes Unattended Test Probes

Wireless (OTA) distributed testing

SMPP

SMSC

TEST RESULTS UPLOAD

CONTROL OVER SMS

GPRS/UMTS

NO LAN CONNECTION

SHOP SOLUTION

Wireless (OTA) distributed testing

SMPP

SMSC

TEST RESULTS UPLOAD

CONTROL OVER SMS

GPRS/UMTS

GPRS/UMTS

NO LAN CONNECTION

MOBILE / DRIVE TESTING

SHOP SOLUTION

Remote Ad Hoc Testing

Remote On Demand Testing Access to worldwide distributed Test Probes Rapid Test Parameter changing Rapid Test Scenario Design Design Once, Run Everywhere Scenario Exchange with CU via XML

IP

IP IP

IP

SOAP/SSH/XCP

STANDALONE (ON DEMAND) TESTING

Global (Inbound / Outbound) Roaming Solution

SIM Array

SIM Card Prole

Test Denition

Platform sharing - cost saving

predestinated for mobile provider groups central web based management platform and database personalized access resource management separated test probes separated SIM Arrays

CENTRAL MANAGEMENT PLATFORM

USER GROUP USER GROUP

USER GROUP USER GROUP

XROAM
More then 250 networks in over 700 locations in more then 75 countries

On Device Testing
Pixip.net, the rst vendor of on device testing More real user experience Device based information User friendly testing On Device Result Integration Wide range of supported platforms

CENTRAL MANAGEMENT PLATFORM

IP

Test Denition

Um Uu

SOAP/SSH/XCP

ON DEVICE TESTING - User Friendly -

Test Result Analysis

KPI / KQI Monitoring

Multi-leveled monitor view Grouping based on type of service (SMS, MMS, WAP,etc.) Grouping based on underlying network technology (GSM, GPRS, UMTS,etc.) Service view all services at a glance Operator view all operators at a glance Inbound and outbound view Direct access from a real-time to a historic view (use past experiences to support analysis) KPI / KQI based monitoring

Drill Down Capability

UMTS Service View

UMTS Messaging Error Detection

Service Structure
UMTS Email MMS Notify TRACES

Active Passive Bridge

GIS View

Alarming & Ticketing

Wide range of alarming technologies such as SMS, SNMP, Email, JMS Flexible alarm denition Problem tracing using an integrated ticketing system Taking advantage of previous experiences Analysing problem to lowest detail level with the support of actual user data (xCDR) Sunrise Telecom Integration Collaboration at the ticketing and reporting level, using team work to help resolve a problem.

KPI / KQI Reporting

Daily, Weekly, Monthly Reports Ad Hoc Reporting Report export features Report distribution features KPI / KQI based reporting (SLA Management) Report archiving features Report collaboration communicate about specific errors Drill-down features Integrated product from the leading Business Intelligence provider, Business Objects.

Drill Down Capability

Service Navigation KPI View - Monthly View

Drill Down Level - DAY

Report Collaboration Single Test Data

Test Probes

Mini PUX

PUX III

Highly stable test unit Fan-less chassis Design 2 PCMCIA slots for two Air Interfaces Ethernet /2 COM / 4 USB / Audio Operating Temperature:-15~70 degree C Anti-vibration up to 6 g rms / Anti-shock up to 100g Watchdog controlled OTA Server communication capability GPS support SIM Multiplexer ready

19 inch chassis 4 Watchdog controlled test probes 8 PCMCIA slots for up to 8 Air Interfaces GPS support Built in DSL Router with VPN and local firewall SIM-Multiplexer ready 4 External Antenna connectors Fast Ethernet Connections (internal / external)

Thank you for your attention