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BM/MAR 2012/MGT162/160/215/280

UNIVERSITI TEKNOLOGI MARA FINAL EXAMINATION

COURSE COURSE CODE EXAMINATION TIME

FUNDAMENTALS OF MANAGEMENT/ PRINCIPLES OF MANAGEMENT MGT162/160/215/280 MARCH2012 3 HOURS

INSTRUCTIONS TP CANDIDATES 1. This question paper consists of four (4) parts : PART A (20 Questions) PART B (20 Questions) PART C (6 Questions) PART D (4 Questions)

2.

Answer ALL questions from PART A, PART B and PART C and answer three (3) questions from PART D. i) ii) iii) Answer PART A in the True/False Answer Sheet Answer PART B in the Objective Answer Sheet. Answer PART C and PART D in the Answer Booklet. Start each answer on a new page.

3.

Do not bring any material into the examination room unless permission is given by the invigilator. Please check to make sure that this examination pack consists of: i) ii) iii) iv) the Question Paper an Answer Booklet - provided by the Faculty a True/False Answer Sheet - provided by the Faculty an Objective Answer Sheet - provided by the Faculty

4.

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO

This examination paper consists of 9 printed pages
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PARTA

1.

A group of individuals who work together toward achieving the same goal can be referto an Organization. All level of managers required the same level of conceptual, human and technical skills to be success. Food, water, air and shelter are all of security needs from the second level in Maslow's hierarchy. Resource allocator and disturbance handler are both under decisional roles. If UiTM established that students can play varsity sports only when their cumulative grade points of an average 2.0 or higher, UiTM is establishing a rule. Henri Fayol was the very first person to recognize that the successful managers had to understand the basis managerial functions which consists of planning, leading, organizing and Controlling. If Company A has an objective to transfer finished goods inventory from one warehouse to another, determining amount available floor space of the new location is an example of a standing plan. Identifying problem is the first step in planning process. There are three kinds of operational plans used, single-use plan, standing plans and budgets. When the goods produced by an Organization calied for differing manufacturing technologies and marketing methods, the Organization is calied division by customer. El Felia wishes to be married in the next two years. Her desire is driven by selfesteem needs. Legitimate power can influence others by Controlling their want's, such as for money, recognition, praise and Status. Timeliness is a degree to which a control system provides information when it is needed. Control is described as making something to happen the way it was previously planned to happen. Communication is a dynamic yet rather straightforward process. Feedback should be general rather than specific. CONFIDENTIAL

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17.

Without empowerment, Total Quality Management (TQM) will not be a success in an Organization. Quality can be defined as the totality of features and characteristics of a product or Service that determines its ability to satisfy any stated or implied needs. Philip Crosby was the one who introduced the concept of Quality Control Circle (QCC). Total Quality Management (TQM) focuses on managing the entire Organization in a manner that allows it to excel in the delivery of a product or Service that meets customer needs.

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PARTB

1.

Please complete the following sentence in a manner that is consistent with the definition of management. Management is the process of administering and coordinating resources effectively and efficiently in an effort to achieve the of the Organization. A. B. C. D. operational plan proper administration control goals

2.

Whether a manager works for a large Company such as General Motors or Ford, or a small Company that employs only ten people, the four functions of management remain the same. These functions are A. B. C. D. planning, organizing, supervising and Controlling. planning, leading, organizing and Controlling. planning, organizing, informing and Controlling. planning, informing, supervising and Controlling.

3.

is the process by which an Organization makes decisions and takes actions to enhance its long-run Performance. A. B. C. D. Operational planning External planning Strategie planning Tactical planning

4.

Single-use plans include of: A. B. C. D. programs, projeets and budgets. policies, procedures and budgets. rules, projeet and policies. rules, budgets and policies.

5.

Which of the following is not a way to overcome barriers to planning? A. B. C. D. Involving employees in decision-making. Tolerating a diversity of views. Encouraging Strategie thinking. Resisting change.

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6.

From Encik Mat Kamboh's perspective as a consumer, the degree to which the product or Service meets his expectations is called: A. B. C. D. technology quality property characteristic

7.

The number of employees reporting a particular manager is referred to as: A. B. C. D. span of delegation unity of delegation span of control breath of control

8.

After receiving financing from the bank for their new Computer Software start-up, Yusmalisa and her partner began the process of organizing their firm by implementing which of the following two primary stages of organizing? A. B. C. D. developing developing developing developing the foundation and developing organizational design. an operational plan and developing a Strategie plan. organizational design and developing Communications. the foundation and developing the strategy.

9.

Which one is not a benefit of delegation? A. B. C. D. It leads to a more involved workforce. It leads to a better decision-making. It leads to a less empower workforce. It facilities employee development.

10.

The process of transforming the responsibility for a specific activity or task to another member of the Organization and empowering that individual to accomplish the task effectively is referred to as: A. B. C. D. commission span of control delegation facilitation

11.

In the Hersey and Blanchard Situational Theory, the leadership style characterized by high task and high relationship behaviour is called: A. B. C. D. delegating telling partieipating selling

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12.

The theories of motivation that emphasize specific human needs or the factors within a person that energize, direct and shape behavior are called: A. B. C. D. content or needs-based theories. general or cognitive-based theories. contingency theories. behavioral theories.

13.

Thomas Norman is the manager of Billings Auto. In trying to motivate his employees, Mr. Norman strongly emphasizes rules, Job security, and fringe benefits. According to Maslow's hierarchy of needs, Mr. Norman appeals to the needs of his employees. A. B. C. D. esteem physiological security affiliation

14.

Encik John Belon is an Air Traffic Controller who gives instructions to commercial pilots and has his instructions obeyed immediately because pilots recognize the responsibilities that he has. In this illustration, the authority that pilots grant to Encik John Belon is referred to as power. A. B. C. D. legitimate coercive expert reward

15.

Encik Azman, the CEO of Syarikat Pasu Bunga, is attempting to establish a process of control for his Company. He should begin the process by: A. B. C. D. measuring actual Performance. responding to deviation. setting Performance Standard. comparing Performance to Standard.

16.

People who write Computer code do so in a way that other programmers and Computers can read it, but the code is impossible for the average person to interpret them. Writing Computer code, however, is an example of , which is the process of translating a sender's ideas into a systematic set of Symbols expressing the communicator's purpose. A. B. C. D. decoding transcribing sending encoding

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17.

Suggestions in which Encik Mat Karim puts in Mari Fried Chicken (MFC)'s Suggestion Box represents which type of Communications? A. B. C. D. Horizontal Downward Technological Upward

18.

All of the following are basic components of a Total Quality Management (TQM) strategies EXCEPT: A. B. C. D. Top Management Employee involvement Technology Building

19.

The concept of legality whereby the management has to ensure that action taken must be within the legal boundary of the Common and 'Syariah' laws are the concept of: A. B. C. D. Justice Masrui'ah Reward Syura

20.

Qualification from the Islamic Management perspective should be based on one of the following elements, which is: A. B. C. D. Amanah (trustworthy) Syura (mutual consultation) As-Sunnah Self-interest (favouritism)

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PARTC

QUESTION 1 Describe the major influences on the development of management thought. (5 marks) QUESTION 2 Define operational planning and distinguish between standing and single-use plans. (5 marks) QUESTION 3 Define leadership and briefly explain three (3) benefits of leadership in an Organization. (5 marks) QUESTION 4 Discuss the two (2) types of organizational structure and the Strategie conditions under which each might be appropriate. (5 marks) QUESTION 5 Write short notes on the followings: a) Benchmarking b) Total Quality Management (5 marks) QUESTION 6 Discuss the differences between task oriented managers and employee oriented managers. (5 marks)

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PARTD

QUESTION 1 a) Discuss four (4) process of management. (4 marks) b) Briefly explain the basic skills required by managers. (6 marks)

QUESTION 2 a) Defineplanning. (2 marks) b) Briefly explain four (4) benefits of planning in Organization. (8 marks)

QUESTION 3 Controlling is a process of monitoring Performance and taking action to ensure desired results. Discuss four (4) reasons why Controlling is important in the management process. (10 marks)

QUESTION 4 To achieve communication effectiveness we must overcome the barriers to effective communication. Briefly discuss five (5) ways to overcome those barriers. (10 marks)

END OF QUESTION PAPER

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